Hotel Nexus, BW Signature Collection

This is the first time that I went to a hotel breakfast bar and needed a room key to get in. Room where breakfast was served was crowded and you had to wait for a table.

Getting jerked around by the front desk staff. I arrived and they reported that they didn't have a room for my family. I responded that I had pre-paid for a 2 room suite and presented my reservation confirmation and receipt. The front staff then responded that they commonly have issues with reservations crossing over from Expedia and would I accept a smaller room. I responded that they are located in a Tech capital (Seattle) and that their computer issues are not my problem. I wanted what I had paid for. They offered to look for a comparable room in the area and I went to the car to explain the situation to my family. Apparently, they could not locate another room in the area, because when I got back to the front desk, they suddenly had a 2 room suite available. Laundry room had half of the washers and dryers not working.

Good breakfast

No elevator to our floor.