Ssaw Boutique Hotel Shanghai Hongkou

Nice room

Bad sound isolation, hear the street very well from 20 floors up Subpar breakfast

The rooms were clean and beds comfortable, that's the only positive bit!

The hotel is used a lot for groups so we were very pleased we hadn't booked for breakfasts. It was packed each morning with guests having difficulty finding seats. Shanghai is a vast city, and if we return we would stay nearer to the French Concession. Our stay with this hotel was a huge disappointment. We travelled from Xian to Shanghai overnight by train. We made the reservation at the hotel to include the night that we were on the train to ensure we could get into our rooms early in the morning for a shower etc. However despite receiving acknowledgement from the hotel via booking.com to an email that we sent informing them of this, (as we hadn't arrived that night) they cancelled our rooms and on arrival told us they were full! We did eventually get some rooms, however one room was temporary and had to move later in the day. The hotel then not only took a deposit but also without consent took payment for two rooms for the first night, denying this was inappropriate cancellation fees saying they always charged for the first nights stay (as well as a substantial deposit?). Then one of our party was sitting on the loo and the glass shower door shattered completely, glass all over her, cutting her legs, and leaving her in shock, she eventually got moved to another room which was supposed to be an 'upgrade' for this unfortunate situation, to a room next to a noisy lift with faulty blinds and very little apology from the management. Having expected the manager to be doing everything he could to provide some decent customer service after this totally unexpected accident he eventually agreed after lengthy discussions to two free nights accommodation. After yet more discussions our 'cancellation fees' were finally reversed. We appreciate that accidents do happen but it's how they are dealt with that matters and this was dire by anyone's expectation of customer service.