My dream is to have little bit more comfortable seating. Seats are too hard. My travel involved three flights so I could definitely feel it. Food on the plane is a another one. On the flight from Toronto to Vienna the potato salad could be completely skipped (not so good). Instead I would add some fruit or other salad. Brownie in a plastic wrapping was not so easy to open.,There were lots of seniors and I noticed that they struggle little bit. Otherwise crew was friendly. Thanks so much for all the hard work!
Crew is amazing, food is good, when you need something they’re always there for you, we needed a baby bed and they gave us one and moved us to the front so the baby can lay down on her bed
Late , small space seat to seat, disgusting food and not liquid soap to the toilet .
United was perfect, enough space seat to seat, but Austria Airlines was horrible ( disgusting food & very small space seat to seat & late ) . 0 Stars if is possibile!!
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Same problem with aeroplan
Plussat: "The crew was kind, the flight was on time and alll in all was just as expected."
Plussat: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Miinukset: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Plussat: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Miinukset: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Plussat: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Miinukset: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plussat: "New dream-liner from Wew to ORD"
Miinukset: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Plussat: "good food, drinks, good entertainment options"
Plussat: "Food, entertainment options, business class seats that lay flat"
Miinukset: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Plussat: "All flights were on schedule"
Miinukset: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Miinukset: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plussat: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Plussat: "Highly efficient transfer (45 minutes between flights)"
Miinukset: "too short a time to transfer between flights as a very long distance between gates,"
Miinukset: "May bags didn't make the transfer and were sent on to me the following day."
Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Miinukset: "Missed my flight!!!!!"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Flight was good and everything worked out perfectly."
Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."
Plussat: "The direct flight' and the comfortable seat"
Miinukset: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Plussat: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Miinukset: "Nothing - it was a great flight"
Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Miinukset: "Food I think getting worse."
Plussat: "Emergency exit row leg room. Good stuff."
Miinukset: "Flight time, slightly delayed departure."
Miinukset: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."
Miinukset: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Plussat: "Service beyond expectations"
Miinukset: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Miinukset: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Plussat: "Attention during waiting time and inside cabin"
Plussat: "Plenty of leg room in economy. Will fly again."
Plussat: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Plussat: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Plussat: "The plane itself was ok, the food also was ok."
Miinukset: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Miinukset: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Miinukset: "Boarding process was incredibly slow, which delayed our flight."
Plussat: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Miinukset: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Plussat: "In-flight magazine was interesting."
Miinukset: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Plussat: "Excellent service"
Food and service were excellent. Some of the crew were wonderful.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The seats were so comfortable"
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plussat: "Services is good ."
Miinukset: "Food can be better"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Miinukset: "I congratulate the KLM crew!"
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plussat: "Good flight, arriving well on time."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "Good service onboard, good food. On time."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Plussat: "Very friendly staff"
Plussat: "quick and relaxed"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Plussat: "Staff, service"
Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.
Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
Food options are limited and quality and quantity poor and inadequate
Miinukset: "More entertainment and food options. Service not in line with price charged for the flight"
Miinukset: "Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment."
Plussat: "Seat was not super comfortable. Crew was excellent."
Miinukset: "There was no online checkin or any ability to choose seats on your app."
Miinukset: "Missing a bag , longer wait time at Abu Dhabi"
Plussat: "The flight was on time. Food was reasonable."
Miinukset: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Plussat: "Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available"
Miinukset: "As above"
Plussat: "Etihad crew are awesome. The A380 is the best plane in the skies"
Miinukset: "Free upgrade to business class? Because everything was perfect!"
Miinukset: "Very quick through immigration and customs. Then a short cab ride to city."
Plussat: "The crew were NOT helpful, The captain didn't inform us well about the delay"
Miinukset: "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"
Miinukset: "Need more leg room even for regular economy seating"
Plussat: "On time"
Miinukset: "Lack of leg room"
Plussat: "Entertainment system , crew was nice ."
Miinukset: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Plussat: "Boarding was efficient. Entertainment and food great."
Miinukset: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Miinukset: "The seats are small with less gap to the next row The food can be better"
Plussat: "Not much. Free shower at the airport was welcome."
Miinukset: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
Plussat: "My flight with Etihad was very comfortable overall which was operated by Etihad itself."
Miinukset: "Please end your partnership with jet airways."
Plussat: "The service onboard was great, the crew were attentive and looked after the passengers."
Miinukset: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Miinukset: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."
Plussat: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Miinukset: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Miinukset: "Food wasn't good"
Plussat: "Decent plane Decent food Decent service"
Miinukset: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Plussat: "Well mannered behaviour of all staff on board"
Miinukset: "No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all."
Plussat: "No delay, arrived on time."
Miinukset: "Old aircraft, the bath room needed to be updated."
Miinukset: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Miinukset: "One of the flights ran out of blankets. It was freezing in the cabin"
Plussat: "Crew, service, more seat room."
Miinukset: "Chaotic boarding but that's it!"
Miinukset: "Crew is rude. Instead of my religious meal they only have veg and they do not care that i had no food for 13 hours. Flight landing was horrible. Definitely not expecting this kind of experience with Etihad and will avoid next time."
Plussat: "Great service in their A 380 full floor biz class service from JFK to Abu Dhabi"
Miinukset: "TERRIBLE time management!! Missed the connecting flight by a few minutes and didn't get a connecting flight for 7 hours thereafter! There was absolutely time for us customers (who landed just 20 min later than expected) to make the connecting flight but we were told it was "too late" to board the other plane. This is extremely inconvenient! I got back to SFO 14 hours after the expected time! WHY don't you guys manage your connections better?? I am never flying Etihad again!"
Plussat: "Cleaniness , food , entertainment"
Miinukset: "Air hostesses, my daughter asked 3 times for something . They kept saying will give and eventually no manners to come and reply also .. Asked for an extra bun for my 3 year old I was said will come back after the round but again no one came .. Never experienced this with any other flight .. Boarding also with kids was a little difficult when going by bus to the aircraft .. No priorities .. Only pushing .."
Miinukset: "All but one of the flight attendants, who unfortunately was not in my section, seemed rather terse and far less than kind. Simple requests from fellow passengers were regarded as inconvenient intrusions. The gal in my section would act like she had not heard the requests and then when the passengers would repeat themselves, she would snap, "Please wait till I've finished my service." She rarely would make eye contact with anyone while doing, "her service" and acted like it was a major inconvenience. It was a long flight but the crew on the way to New Delhi on Jet Airways were exceptional and made the flight as pleasant as possible. The Eithad crew lacked this attitude."
Plussat: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Miinukset: "Food had very little variety."
Plussat: "All flights were on schedule and reached on time. I have got good price with Kayak. In Flight hygiene was good. Food was good."
Plussat: "The staff were great. Comfortable."
Miinukset: "Not much."
Plussat: "All ok."
Miinukset: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Plussat: "Crew was really nice, it was clean and prompt."
Miinukset: "More movie selection would be nice"
Plussat: "Great cabin crew."
Miinukset: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Miinukset: "Waiting on the tarmac for more than 2 hours for flight to take off. Missing the connecting flight to New Delhi from Abu Dhabi. Stranded in the Abu Dhabi terminal for more than 24 hours to get back to New Delhi. The airline did not provide a room to stay & forced to stay in the terminal for 24 hours. Never ever travel via Etihad."
Plussat: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Miinukset: "I didn't like they seperated me and my friend with different seat assignments."
Plussat: "It was a good experience flying with Etihad Chicago-Abu Dhabi- Kathmandu"
Miinukset: "The dimensional requirement of carry-on luggage came as a surprise at the last moment. The luggage I could carry on any other flight was not allowed in the Chicago check-in."
Plussat: "Entertainment choices were good."
Miinukset: "Food was not up to par. It was quite dry. Like the curry served in vegetarian meal was very dry."
Plussat: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
Plussat: "Timeliness of flight departure arrival"
Miinukset: "Food was of poor taste and quality on Etihad. Jet airways food good. Eye patch made of material that smelled strongly."
Plussat: "Crew was friendly, food was good, the company music is pleasing."
Miinukset: "They changed the departure time of my flight 3 times for no apparent reason. Upon calling them to inquire and confirm departure time, I received "confirmed" times from three different employee's that were all different. I spent a total of 88 minutes on the phone with them incurring long distance calling fees. Then, once settled, my layover went from 2.5 hours to 7 hours. They offered NOTHING to remedy this fault. Oy, first and LAST time I fly Etihad."
Plussat: "Crew were so courteous, elegant, professional and friendly."
Miinukset: "Food was typical airline food - not much one can do about that."
Miinukset: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Miinukset: "Flight was cancelled and no one new what to do. Took me 48 hours to get home"
Miinukset: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Plussat: "China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout."
Miinukset: "The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty."
Plussat: "Comfortable seating, everything clean, good entertainment"
Miinukset: "Stewardess was VERY rude and unpleasant"
Plussat: "Friendly crew, minimal English skills, just enough for business. Food was good"
Miinukset: "seats were a bit hard"
Plussat: "Crew was outstanding in terms of service and friendliness. Food was excellent too."
Miinukset: "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
Plussat: "Timing, Price, Service, Food,"
Miinukset: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Plussat: "Very nice comfortable seats in business and wonderful FA. This was a short connection so i was nervous what to do as ive never been to guangzhou before...but they met me at the departure stairs, another person guided me thru all the steps to security and it was great! No line at security so i was thru fast...very impressive airport and china southern"
Miinukset: "No vip bus for businessclass, we waited a long time, poor organization. Flight delaye of 30 minutes. Then nine of my luggage arrived in manila!! Very bad! The baggage agent couldnt tell even where the bags were at...very poor organization. Finally got the bags de,ivered the next day but no compensation...im unimoressed with this asoect of china southern..poorly done"
Plussat: "Busines class seats (pods)."
Plussat: "Very good and attentive service. Best price on many of their routes compared to the other airlines."
Miinukset: "Website needs to be improved. Need better selection of entertainment."
Miinukset: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Plussat: "The food was great and the seat was clean. The crew was nice. No delay and arrived on time."
Plussat: "Flight attentendents are excellent"
Plussat: "The cabin crew was nice."
Miinukset: "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
Plussat: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
Miinukset: "They’re the worst airline I’ve ever flown with."
Plussat: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Miinukset: "The food is really bad, and everything else is adequate for simple travel."
Miinukset: "Seats dont recline"
Miinukset: "Customer service sucks. The airline has no definite answer regarding our concerns."
Plussat: "The plane was awesome. It was very spacious and very smooth ride."
Miinukset: "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
Miinukset: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Plussat: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
Miinukset: "Seats were uncomfortable and the entertainment could have been a little better."
Miinukset: "Not enough food"
Miinukset: "Bad service..missed connection..Missed our connection.."
Plussat: "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
Miinukset: "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
Plussat: "That I got on the flight. That it was cheap."
Miinukset: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Plussat: "Built-in entertainment and A380 were great."
Miinukset: "Delay and food."
Plussat: "The in flight entertaint is good."
Miinukset: "The economy seats on the new Boeing Dreamliner are very uncomfortable. I could feel the bar under my seat digging into my backside for the duration of the 12 hour flight. I suspect that China Southern went cheap on the seat cushions they purchased from Boeing. Additionally, on my particular flight from Guangzhou, China to Vancouver, the flight was delayed for several hours for no apparent reason. The delay caused me to miss my transfer flight to Calgary, and what was supposed to be a two hour layover turned into a nine hour layover. China Southern thought to fix the situation it would be a good idea to provide me with a $10 food voucher.... Is that really enough for sitting around the airport for an additional seven hours? I am an expat that lives in China that has experience flying with multiple airlines, and this was my first and will be my last flight with China Southern."
Miinukset: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Plussat: "The in flight experience was something else with the food and comfort, they had the perfect balance of bothering you and letting you do your own thing :)"
Miinukset: "Nothing on their end, customs took longer than I thought and I missed a flight but they rescheduled me for the next one pretty fast."
Plussat: "Friendly and efficient staff. Very attentive as well."
Miinukset: "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
Plussat: "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
Miinukset: "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
Miinukset: "Crew was not organised"
Plussat: "Liked the priority economy!"
Plussat: "Singapore to Guangzhou was good. Crew helpful. Reassigned our seats so my spouse, who sprained her ankle, could keep her foot up."
Miinukset: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
Plussat: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."
Plussat: "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
Miinukset: "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
Plussat: "The crew were nice but that is all there was to it."
Miinukset: "The food wasn't good, they boarded much earlier than it said on the boarding pass and then rushed people to get in, the seats are very small and the plane is obviously old. No personal screen."
Plussat: "I liked the extra leg room that I received with the upgraded seat due to my Skymiles affiliation. The crew far exceeded any American airliner. Food was good. Wasn't my favorite but it was a good meal considering what you would receive on other Airliners."
Miinukset: "My entertainment earphones jack was broken leaving me to play around with the earphone to get them to hear the audio of the entertainment that I was watching...until I moved my arm at which time I had to star the playing process all over again."
Plussat: "I like the crew very much , everything was great"
Miinukset: "I don't like that the crew members have a hard time with speaking English"
Plussat: "Best time saving flight"
Plussat: "Extremely impressed with the service and comfort of the flight"
Miinukset: "Lost my checked bag"
Miinukset: "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
Plussat: "IM Disabled they helped me a lot very friendly"
Miinukset: "food was very bad"
Plussat: "Economy seats were actually pretty comfortable and the staff was very attentive."
Miinukset: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Plussat: "I liked getting to my destination safely."
Miinukset: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Plussat: "Flight seat"
Miinukset: "Food service"
Miinukset: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Plussat: "Not much, but the crew were friendly"
Miinukset: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Miinukset: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Miinukset: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Miinukset: "Was a decent and modest flight."
Plussat: "New plane. And now online check-in is now available"
Miinukset: "Looks like they missed a snack in between."
Plussat: "new airplane"
Miinukset: "wish they had online check-in service in Los Angeles."
Plussat: "Crew was very friendly"
Miinukset: "Food was not great"
Miinukset: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Plussat: "The crew was good. The flight was quick and direct."
Miinukset: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Plussat: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Miinukset: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Plussat: "The direct flight is great! Especially traveling with kids."
Miinukset: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Plussat: "Good cabin staff."
Miinukset: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Miinukset: "Very friendly crew members."
Plussat: "The flight was smooth and the service personnel was nice and professional."
Plussat: "Good price and had entertainment and meals that were tasty."
Miinukset: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Miinukset: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Plussat: "Plane departed on time. There was food service and 2 beverage services."
Miinukset: "long wait to get to our destination gate."
Plussat: "Crew is nice and always ready for helping."
Miinukset: "Food was terrible and not fresh"
Miinukset: "Delayed. Bad food. No entertainment."
Plussat: "Food was excellent. Crew was helpful and friendly."
Miinukset: "Plane seats were small -- but as expected to be honest with you."
Plussat: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Miinukset: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Miinukset: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Miinukset: "The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point."
Miinukset: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Plussat: "The flight attendants were really nice and the food was surprisingly good!"
Miinukset: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Plussat: "Nothing. Absolutely nothing, it was completely horrible!!!"
Miinukset: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Miinukset: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Plussat: "The flight attendants were awesome and the food was good."
Miinukset: "All was good"
Plussat: "The flight attendants were very nice."
Miinukset: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Plussat: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"
Plussat: "Great air crew"
Miinukset: "Cramped seating. Poor cabin air flow"
Miinukset: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Plussat: "Flight over Himalayas was breath-taking!"
Miinukset: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Plussat: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Plussat: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Miinukset: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Miinukset: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Miinukset: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Miinukset: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Miinukset: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Plussat: "timeliness of boarding polite and helpful crew"
Plussat: "The flight attendants were nice"
Miinukset: "Organization is poor, food is aweful, seats are bad"
Plussat: "Crew was efficient and friendly. Boarding was quick and painless. They served lunch that was fairly good standard food. For a specialty Chinese airline the English was quite good and entertainment choices were varied enough with English (foreign) movies and shows. Subtitles were available as well. The aircraft itself was clean and comfortable."
Miinukset: "Entertainment was a little lacking due to it being a Chinese specialty flight but there were enough shows and movies in English it wasn't a huge issue. The shows/movies were maybe a little of the not popular sort but, again, they were entertaining."
Plussat: "Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started."
Miinukset: "Boarded late and departed late. Couldn't use cell phones in airplane mode."
Plussat: "I thought service was outstanding and efficient .... like they passed out a box of food with water.....rverybody got one .... fast and efficient"
Plussat: "services offered by the cabin crews . It's a team looks which has been well trained which can be tasted in all details of their service to passengers . Smiles ,considerateness ,caring passengers' needs ,focusing on thir job all these merits can be found every where in the cabin . And none of their crew memmer was taking care or chatting about their personal affairs .Unfortunately which is easily can be found in most of airlines in China including those huge Chinee airlines comparing with SiChuan .It's a team deserves our respect."