The Mansion Hotel

I was upgraded to a suite without asking. As a lover of antiques the ambience and display pieces are wonderful. I chose this hotel for its location which is great but overpriced in local area. Only good staff member is the guy who manages the bar. Lovely guy and very customer oriented

First time to stay here but travel to Shanghai on average 6 times a year so am familiar with hotel standards. This hotel sadly is style over substance. Not sure how they can call themselves a 5star hotel. I arrived after midnight to check in and noone is at the desk to check me in. Eventually someone came wearing a casual tshirt and jeans.No room service after 10am(?) So needed to find a place outside to eat. When I got back he was asleep on one of the antique sofas. Hotel is not geared to non Chinese speaking customer. Staff are untrained and barely speak English. Basic questions cannot be understood. Lovely big bath but took exactly 1hour and 10 minutes to fill by which time the water is cold, beautiful lights but 3 times I needed to get someone to come to turn lights off as switch was broken. TV controls all in Chinese so need to get someone to come to room to show me how it works, no Intl TV channels, no DVD player available. No ironing service only dry cleaning and on Sunday was told it will be back Tuesday 7pm. It really is a museum that just happens to have a few rooms. Real shame that a few basics are missing that will bring this up to an average standard in local market.