Shantou hotellia

Plussat: The property is strategically located and surrounded by beautiful garden. The staff is very courteous. We checked in late because we missed the flight and the staff did their best in accommodating our last minute arrangement. The food was excellent as well

Plussat: Staff were very friendly.

Miinukset: Itemised bill was difficult to understand

Plussat: ok ... i had room service through my stay ... i did not received what i ordered ... it was corrected ... the problem was NOT the staff ... they did not understand what i needed because english is not their first language ... the hotel needs to have at least 1 person who can attend to their non Chinese speaking guests

Miinukset: all good

Plussat: Breakfast

Miinukset: Room too dark

Plussat: This is definitely the hit hotel in Shantou, and after the second time here, will be back a third. Luxurious vibe, big rooms, great view, incredible breakfast and an decent gym! The staff have much improved since the last stay, everyone was really accommodating and first class.

Plussat: Excellent location. Room spacious and clean. We love the swimming pool and the morning breakfast.

Plussat: Not enough variety. Too little japanese selection.

Plussat: Amazing buffet breakfast selection

Plussat: Service was prompt, room was clean and fresh with a pillow menu & nightly complementary dessert. Towels were big & thick. Gym has state-of-art fitness equipment, pool looks inviting (did not swim). The children had a wonderful time playing ping pong in the games room. Location was excellent with lots of food choices and a morning market around the corner.

Miinukset: Despite staying on a high floor, I can still hear the street traffic.

Plussat: Hotel staff were amazing, especially Amy at front desk and Allen Zheng the bell hop. Amy was particularly helpful as we are Australian and cannot speak Mandarin... Amy had studied in Australia before and could understand us particularly well which made us feel very comfortable, not to mention extremely helpful for us as it was our first time in China, navigating alone. The man that checked us in was extremely welcoming - I didn’t catch his name but he upgraded us. The room was very large, beautiful + good view and not to mention the airconditioner didn’t smell like cigarette when turned on (which we found common in our travels abroad).

Miinukset: Some of the foods in buffet could have been slightly less oily, otherwise most things good

Plussat: The receptionist 洪姑娘(hope got her surname right) very helpful .She used her own we chat pay to book us a tick tick service in her personal capacity.Though we reimbursed her, many wouldn't wan to do that. We really value her help n assitance. A BIG thank you to ms 洪.

Plussat: Hotel is not new but clean and conformable. Staff are friendly. Good location for food haunting, a lot of good food aroud.

Miinukset: No

Plussat: The night staff are very friendly and helpful. The rooms are very clean. The location is good with lots of food and shops nearby.

Miinukset: The traffic is very busy even at night so it was very noisy. Have to upgrade the rooms to suite because of the noisy traffic and lousy bed. The beds are too hard, not comfortable.

Plussat: Clean but small

Miinukset: Noisy and people smoke everywhere.

Plussat: Cleanliness

Miinukset: WiFi not consistent.

Plussat: Location, friendly staff

Miinukset: Why a charge of cny 180 was charged on my credit card on 25/2. I haven't clarify with my bank. Have you credited back the same amount to my account?

Plussat: Location is good. Staff very friendly & helpful.

Miinukset: The hotel is without a weighing machine. Breakfast is predictable, without new surprises.