Sarai Resort And Spa

I had chosen sarai hotel because it's a reminder of my home country Morocco. The rooms has this modern Moroccan touch bed was comfortable . Pool was nice and attractive with that typical Moroccan blue mosaic. I wanted to thank all the employees who tried to make my stay comfortable Yamko,William, Na ,David the smiling driver who picked me from the airport , lin and jasmine from the spa and the unforgettable Mr.Bourong the hotel manager who was efficient and highly professional towards me.

The sarai hotel unfortunately doesn't have 24/h room service. Last order is by 2300. Eventhough the staff they were smiling but still for a luxury boutique category this kind of hotel should give a better costumer service and care to the guest which i believe Mr. Bourong the hotel manager is the best example to give, approachable when he heard that i had complain about one of the employee working at the restaurant by giving a such attitude while talking and that was unacceptable to take a such behaviour from him or from any person who talk to you im a such rudeness. Same employee took my order as my breakfast box because was going to Anghor wat by 4am by taking the order had to confirm to me 6 to 7 times with attitude (i asked for an apple 1 banana. And brown bread cheese sandwich ) employe after 10 min coming and inform that no brown bread is availabe then was okay with normal bread . Cpl of min after employee is informing me that no white bread only toast and i said its fine . 5 min after employee approached again with attitude and Confirmed back to him then another time to check the order was kinda alot while having my 1st dinner in the restaurant. Next day night called room service asked for 2 scoop of ice cream i have asked the employee abt the price includind service charge and the discount ,was choked emplyee told ( you can check your self) had to wait for 7 min to know the price and still till now dont know how much i just canceled the order i wanted . As i mentioned to Mr. Bourong that im not here to make drama or ask free things just i want to have the same respect i give to everyone's in that hotel . I paid for a service am expecting to have a good one otherwise hostels and self service restaurant are so many in siemreap. Mr. Bourong offered me an upgrade to one of the room , was nice from him but had to refuse and not to acxept it was my last night in sarai didnt want to move.