Sierra Vista hotellia

Plussat: Friendly staff, well furnished kitchen

Plussat: Everything! Lovely hotel!

Miinukset: Nothing.

Plussat: This place was great value for money - we were amazed at all the little extras we got - wine in the evening, breakfast was pretty good and plenty of it and the staff were really friendly. The heated pool and spa were a bonus which my grandson loved.

Miinukset: The styrofoam plates should be replaced with China or paper.

Plussat: friendly staff, excellent ammenities

Miinukset: nothing

Plussat: Helpful staff

Plussat: Super nice staff and great breakfast.

Plussat: Everything the staff was great

Miinukset: Nothing everything was perfect

Plussat: Modern, clean, comfortable, good rate! Great Place!

Miinukset: No

Plussat: Kitchen

Miinukset: Bed was very uncomfortable! It was lumpy and needs to be replaced, very cheap!

Plussat: Very comfortable spacious rooms, included breakfast & dinner, good facilities including a gym, spa, pool and business centre.

Miinukset: Nothing, everything was great.

Plussat: This was a birding holiday with family, and Sierra Vista was within easy reach of most sites. The hotel is ideally situated, with lots of restaurants around. We got interconnecting rooms on the top (3rd floor) and the rooms were spacious and very comfortable. The happy hour with a free glass of wine for my wife and me, as well as popcord and a soda for our two boys were a nice touch. Even better was the breakfast starting at a fabulous 5.30am, ideal for birders wanting an early start. They added hard-boiled eggs, which was a nice touch, as well as a waffle-station. Fresh fruits was a welcome addition. Staff were friendly, and easy parking.

Miinukset: Nothing negative at all, but if we had to nitpick, a faster internet line would be a bonus, as well as having a ready supply of bread products for breakfast; plain bagels ran out by 8.30am, and only frozen ones available.

Plussat: The hotel was really clean and the staff was very friendly. They over complimentary drinks per room and during the week a buffet dinner. We were very happy with our staff and look forward to going again.

Plussat: Staff friendliness, free happy hour drinks and snacks, extra pillows available and newspapers, water bottles in room and nice pad of paper.

Miinukset: Nothing!

Plussat: Everybody the staff we're very friendly great communication and very accommodating for my needs I would definitely stay here again and recommend it to anyone

Miinukset: There was nothing I wasn't happy!!

Plussat: Everything was outstanding. Perfect Loved the gym too.hotel was luxurious

Miinukset: Nothing

Plussat: We loved the happy hour offerings of drinks and snacks.

Miinukset: Nothing.

Plussat: We enjoyed everything! The room was clean, the breakfast and happy hour were an added bonus, and my kids enjoyed the heated pool. This is our new go-to hotel when visiting family in the area. We're glad we found Gateway Studio Suites, its the best place we've stayed in Sierra Vista!

Plussat: We make a point to stay here whenever we are in Sierra Vista and have been disappointed.

Plussat: I've stayed at this property twice and both times were positive experiences. The rooms are well maintained and clean as is the rest of the hotel. The staff is very friendly and helpful. I would absolutely stay here again and recommend it without exception

Miinukset: My only suggestion would be, while the hotel and guest rooms are very well maintained and clean, it is perhaps time to update the decor.

Plussat: Breakfast was good, However, if the Hotel states that the breakfast is available till 9AM it should be available until 9AM. Not clearing out selections prior to the time it ends.

Miinukset: See previous statement.

Plussat: Large rooms and cleanliness

Miinukset: The pool was closed for painting and I wasn't informed of this at time of booking.

Plussat: The breakfast included was great and convenient. The happy hour with chips and salsa with two drinks was a nice perk. The hotel also allowed our dog in the room. Proximity was a drive to restaurants and other towns. Great choice.

Miinukset: Nothing about the hotel. Some businesses in town were closed. The area is spread out.

Plussat: The location of the hotel to the base is ideal. The staff was friendly and accommodating. The room was spacious and well equipped. We liked having the microwave and fridge. The breakfast was excellent.

Miinukset: It would have been nice if the listing would have stated that the sofa bed in the room was only a single size.

Plussat: Clean and comfortable. Very friendly and helpful staff. Happy hour and breakfast exceeded expectations!

Miinukset: Location was in a poorer part of town. But you would have to go outside to realize it!

Plussat: 24 hours a day coffee, super friendly staff Real creamer, affordable dog friendly hotel

Miinukset: The wooden floor was kind of cool, Our heater was acting up.

Miinukset: Had problems with tv remote

Plussat: Friendly staff all around, clean rooms, very accommodating.

Miinukset: Couldn't find the entrance to the location, after a try I was good to go..other than that everything was great

Plussat: Nice clean hotel with friendly people.

Miinukset: not a thing

Plussat: I was very surprised at the overall quality. The owners and management have done a great job of modernizing an old motel and making it modern and clean. Great value, comfortable bed, nice sheets and pillows. The staff was friendly and accommodating.

Miinukset: For the price, this was an outstanding value

Plussat: Convenient to our travels. It was well kept up. Easy check in and out.

Plussat: I liked The free breakfast and the coffee/cocoa machine in the lobby. I liked that the parking was right next to the room. I liked that there was a fridge and microwave. I liked that the water pressure was strong.

Miinukset: The TV didn’t work. It turned on but it would not change channels. Even when replacing the batteries in the remote and using the buttons on the TV. One of the staff was rude the morning we left.

Plussat: Did not expect a continental breakfast but was delightful, thank you. The location worked out perfectly fine.

Miinukset: The room phone was DOA

Plussat: Cool and air conditioned. Very little noise and heated pool. Beds were clean and comfortable. Staff was very polite and accommodating.

Miinukset: Cigarette smoke from other guests outside of our room. Breakfast was kind of small... no eggs.

Plussat: Great staff, room are very clean

Plussat: I picked this place to be close to the birdwatching areas of the Huachucas. It was reasonably priced and close to a lot of restaurants.

Miinukset: The A/C was noisy and the mattress too soft for my tastes.

Plussat: The bed is confort

Plussat: I ended up getting sick while on my stay. The staff was helpful, kind, and curtious.

Miinukset: Everything was good.

Miinukset: Very noisy highway.

Plussat: The property was centralized to restaurant and stores nearby. The rooms were clean and very comfortable.Breakfast serve was very delicious.Staff was warm and welcoming. Felt safe in the room.

Plussat: Staff and price were good.

Miinukset: This was our 3rd stay here. Not as clean as before rugs ceiling fan need work. Mattress was not comfortable. Ran out of soap tissues and coffee cups were not replaced when emptied.

Plussat: Staff was very friendly and helpful. Beds very comfy. Didn’t use the breakfast. Clean.

Miinukset: Had some problems with hot water, but they took care of the problem efficiently.

Plussat: Beautiful decor, safe feeling on the property. Wonderful food and even gave the fur babies treats!

Miinukset: Nothing.

Plussat: Clean

Plussat: We like the peacefulness of this hotel.

Miinukset: The bed sheets look like they had not been changed

Plussat: the lobby, resteraunt,court yards and food,the cook did an excellent job with breakfast

Miinukset: The amenities were old and worn,bed sheets,pillow cases had stains,the mattress was old and uncomfortable, I had to clean the tub before I could use it there was red mud on the floor of the tub with multiple hairs on the side of tub and walls,towels were

Plussat: I always stay here because it is comfortable and clean. The breakfast is always wonderful. This trip I noticed you changed to Puck coffee... ehhh... not so good, but it'll do.

Miinukset: The Wolfgang Puck Coffee is really not very good.

Plussat: This place is great! Everything exceeded my expectations! Staff is great, including front desk, cooks, laundry and housekeeping. This will be my go to spot from now on when visiting Sierra Vista! Great job everyone!

Miinukset: Nothing, everything was perfect in my opinion.

Plussat: Nice clean hotel with a decent breakfast. Room was good a good size.

Miinukset: Nothing that would stop me from returning.

Miinukset: Wonderful Fairfield Inn. One of the best I’ve stayed in.

Plussat: Nice hotel!

Miinukset: Nope

Plussat: Room extra clean. Breakfast awesome! Check in and check out very convenient.

Plussat: We enjoyed our stay, it was very comfortable and beautiful, and the food was dy

Miinukset: The only thing I didn’t like was the fact that when I got into my room, I found a dead bug, and then a little while later, a bug was in the restroom alive, so my husband had to kill it and threw both bags away. That had never happened to me before. When I mentioned to the lady at the desk, about the dead bug, she said the exterminator had been there previously spraying.

Plussat: The hotel was super clean. They had a nice hot breakfast in the morning. The pool area looked nice but it rained so we did not get to use it.

Miinukset: The breakfast area is not available until 7am on weekends. Would have been nice if it opened earlier for us.

Plussat: Very clean and friendly staff

Plussat: The staff was extremely accommodating to my needs. The morning breakfast was excellent fit my diet need . I will continue to book my room here when I go to Arizona every year.

Plussat: Awesome stay here. Great rooms, modern hotel, and a wonderful breakfast with a large variety of items. Delicious candy treats at the front desk.

Plussat: The staff was really friendly and made our stay enjoyable.

Plussat: Helpfulness of staff

Plussat: Great experience. The breakfast was great, pool was clean and had toys/noodles for the kids and the room was very clean. Cleaner than many 4 star hotels! Oh and the staff were great.

Plussat: The hotel staff was amazing and so nice and asked if we needed anything just to come back and she would help us out.

Plussat: Clean, comfortable, good breakfast, great location.

Miinukset: Remodeling was still ongoing.

Plussat: Hotel was very clean. Location was great for where my engagement was. Close to nearby restaurants.

Plussat: The breakfast was very good and plenty of food options available.

Miinukset: it could use some outdoor signage to locate the hotel.

Plussat: The hotel staff was extremely friendly

Plussat: Everything was clean, staff was very friendly, breakfast was nice.

Miinukset: Unf. we had a guest above us that was an early early morning riser that walked around like an elephant and woke us up each morning, but it's not the hotel's fault.

Plussat: Great room, comfy bed, breakfast was good as well, and they always had coffee ready. Everything we needed for a weekend family trip.

Plussat: Staff friendly and helpful.

Miinukset: Room not cleaned til after 3 PM

Plussat: Soft fluffy beds and pillows. Nice pool and good breakfast

Plussat: The hotel itself seemed clean.

Miinukset: The only night that we stayed after check in we had been out all day. When we got back to the room the bed had not been made a new towels and wash Rags had not been replaced. The trash had not been emptied. I called the front desk to check on it, and after he did some checking he advised that the staff said there was a sign on the door saying do not disturb. We did NOT have a sign on the door as we wanted our room cleaned. I asked if they could at least bring up some fresh towels and wash Rags which they did.

Plussat: Close to family

Miinukset: Everything was good

Plussat: Friendly Staff, Clean Room

Miinukset: A lot of water damage on the carpeting on the first floor

Plussat: Very clean, professional staff and a free breakfast.

Plussat: Bed wad very comfortable.

Miinukset: Sheet, blanket and bed spread were sewn together and the sheet only came part way up. The shower head was clogged.

Plussat: The remodel being completed was nice. The breakfast wasn’t horrible better then the last time.

Miinukset: The room was wrong we asked for a king delux for a two full beds that was extremely uncomfortable and didn’t tell us they switched out rooms.

Plussat: Very close to my daughters house.

Miinukset: The breakfast was not real good

Plussat: Very comfortable beds. Nice and quiet. Missing some items on breakfast.

Miinukset: Breakfast

Plussat: Good location, good amenities

Miinukset: Not really. Pretty much what we expected. The walls were a little thin and being on the 2nd floor we heard a lot of footsteps from the room above us.

Plussat: Staff / accommodations

Miinukset: Bed too firm for my liking .

Plussat: Rooms and whole hotel were nice and clean. Getting a nice new remodel.

Miinukset: Nothing

Plussat: The property itself,lobby,room hallways, hotel grounds all very clean, well manicured. Friendly,welcoming staff, breakfast buffet fabulous, the best free hotel breakfast we enjoyed on our road trip. I complained about our shower, not taken serious

Miinukset: Yes n a road trip headed back home this was our overnight stop. Arrived late evening,room clean,spacious however shower door stuck. Did not slide open and black mold on side and bottom. Informed front desk in AM at our check out, got an apology : /

Miinukset: nothing

Plussat: Staff was friendly

Miinukset: Old rooms. Small tv. Bathroom needs some repairs.

Miinukset: Hotel was in the middle of a renovation. If I had known I would have chosen a different hotel.

Plussat: Quiet and clean. No alarming noises.

Plussat: Beds were very comfortable. Kitchen facilities greatly assisted in keeping food costs minimal. Staff very friendly.

Plussat: You had everything except a toilet brush. I loved it!

Miinukset: But you do need a toilet brush.

Plussat: No breakfast provided.

Plussat: I liked that hotel was near the end of Frye Street; very quiet, that was the best part of this hotel. I'm booked again for Wednesday, June 27th, and will stay here again the next time I stay in the Sierra Vista area.

Miinukset: For the star level, everything seemed in order. My complaint is more systematic. Why in the world was my check-in address listed incorrectly? The print-out at the front counter listed my address as one in Connecticut? No good.

Plussat: Proximity to Fort Huachuca Main Gate.

Miinukset: Window drape malfunctioning. Unable to open drapes. Floor lamp defective and possible hazard.

Plussat: Nice room, clean, good staff, great value.

Miinukset: It was less central, worked for me.

Plussat: It was clean & comfortable. Location was good. The breakfast was not. Coffee, OJ, instant oatmeal, apples & flavored crackers.

Miinukset: The breakfast. It could have been better.

Plussat: The staff are amazing! It's an older motel so things can go awry,, but the staff will go above and beyond to make your stay worthwhile! And they ARE pet friendly!!!

Plussat: The rooms were clean. The gentleman at the front desk was very friendly.

Plussat: Bed was perfect, comfy and roomy!

Miinukset: Smoking rooms more available!

Plussat: Clean, comfortable and great value

Plussat: This hotel is a great deal. It was the least expensive option, we booked that day as we were driving into Sierra Vista. The hotel is older; however the staff were all very friendly and accommodated my early check in request. Our room was clean and the bed was very comfortable, we had a great nights sleep and were pleased with the bed. I will absolutely stay here again next time I am in Sierra Vista, the hotel is a great deal.

Plussat: Basic room, clean and economical. Bed was comfortable, shower was good and hot

Miinukset: The hotel appeared old, but the room was well furnished and clean, but we were either burning up or freezing that night. The heater only had two settings and even on low it became very warm and stuffy. Then when we turned it off it soon became too cold, and the covers on the bed weren’t sufficient. The information said free breakfast but we didn’t see where there was one. The clerk seemed to need more training...we never did get our receipt!

Plussat: The room was very clean and they allowed us to check in a little earlier which was helpful because we had been traveling all night.

Miinukset: The rooms are a little small, but NOT New York small. :P

Plussat: location, TV nice because they had the channel guide, lots of pillows

Miinukset: a bug in the room, I killed, I have stayed there several times and enjoyed it. This time the hall light stayed on and lite the whole room. I did not sleep. There was no way to cover it and no shut off switch. It was horrible. I will pack duct tape now

Plussat: Kind, friendly staff, affordable price, and safety.

Miinukset: Breakfast is a bit sparse, but that's to be expected at this level.

Plussat: The staff was amazing and very helpful. Also the location was awesome for what I needed. Bed was comfortable.

Miinukset: The room was run down and very out-dated. The office chair was tattered and torn. The bathroom sink had burn stains and no drain stopper. Single curtains no sheers and space heater was a surprising addition.

Plussat: It cost '$---. For that, you get what you get, and anyone who complains is a jerk.

Plussat: It was such a great deal on a last min trip

Plussat: Great price & location.

Miinukset: Everything was good.

Plussat: Good location,clean rooms nice friendly staff rooms are smalll but it is an older property an they are working hard to update the rooms an property

Miinukset: Some of the room have issues with the heating an cooling systems an some of the rooms have space heaters in them

Miinukset: The price. Definitely not worth anything more than $30 a night period. Anything more than that is ridiculous and not worth it.

Miinukset: The price is definitely not worth it. If the hotel was priced better around $30 a night then this place would be perfect!!! But the fact that rooms start at $50 before tax will continue to keep this place empty.

Plussat: Large comfortable bed. Pets stay free!

Miinukset: Not enough electrical outlets on TV/desk wall.

Plussat: Price The house staff Quit and clean

Miinukset: No iron for each room. The iron i took was not that good and leaked water

Plussat: Nothing wish I would have paid more for somewhere better!!

Miinukset: First when I walked in the lobby to check in it stunk like smoke very bad. Could not check in earlier so went to eat and when I came back an hour after check in my room still was not ready. Everything old and out dated but was cheap hotel!

Plussat: Coffee 24/7

Plussat: Bed was comfortable. I was able to use the air conditioner/heater unit for white noise at night.

Miinukset: Not many breakfast options for healthy eaters.

Plussat: Traveling with coolers, liked the full size freezer compartments for keeping our food chilled for rest of trip.

Miinukset: Coffee pot in room but NO coffee. Had to ask for it, long wait. 1st floor ice machine not working. Pool closed. Cigarette burn holes in bedspreads. Hotel needs major facelift!!

Plussat: The staff were very friendly and informative.

Miinukset: The breakfast wasn't very tasty.

Miinukset: Just that the hot tub wasn't working.

Plussat: I love the staff and the room was cleaned and smelled amazing! Thank you for the great service!

Plussat: Was clean and the staff was nice

Miinukset: When I had someone call and ask if there was a early check in they said I had to pay for the whole night I got there at 7:30 am and I had to pay even they new I was going to be there in the morning it was a waste of money

Plussat: The staff is great

Miinukset: Yes bugs on bottom floor

Plussat: We have stayed here about eight times its always a good experience hotels fairly clean they do have pets they can stay there so you can smell that but the staff tries to take care of it

Plussat: Good location, adjacent to the persons I went to visit.

Plussat: Location and staff

Miinukset: Security door to the parking lot did not work!!

Plussat: Sheets and towels and room was clean. The room was a good size.

Miinukset: Older place. Pool in courtyard gets no sun most of the day. Fitness room is inadequate. Shower head is very low. Barely high enough for me and I'm 5'4". There was no coffee or plates when we went to eat breakfast and it was very unclean. Tables were not wiped down and there was food and crumbs all over floor.

Plussat: Everything was perfect!

Plussat: Room was spacious and nice. Hot Breakfast was good. Staff Members friendly and cordial.

Miinukset: AC wouldn't cool room to desired temperature. Hot water wasn't hot enough for my wife.

Plussat: The staff!

Miinukset: The keys to the rooms didn’t work. Had a difficult time getting in every time we left. Eventually we got locked out for hours and had to move to a different room. Same issues with the lock in the new room. The stairwell had no lights. Had to use flashlights on phones just to see. It was a really creepy feeling and I’m sure against fire guidelines. The pool was dirty. I skimmed it every morning so we could swim. The pool brush was missing so I let them know I would be happy to clean it myself if I could get a brush. I was never able to get one. The stair rails of the pool were broken and dangerous. The disappointment list could go on for pages. The best thing the hotel has going for them is the staff. I feel bad for that they are the ones left to deal with complaints. Complaints that they have no control over. It’s seems like the owners have given up. I’m surprised this place is still open.

Plussat: The location.

Miinukset: The free "hot" breakfast was cold, of poor quality and we were handed a docket where a tip was expected to be entered to be charged to.the room. There was a gun show on the premises with venders clogging the hallways.

Plussat: Very clean rooms. Comfortable beds. Quiet area.

Plussat: The staff was polite, conscientious and always smiling.

Plussat: Friendly staff. Directly across from the Mall and dining.

Miinukset: Rooms and bath rooms were clean but dated. I could see some remodeling being done to improve the overall return appeal.

Plussat: Staff was very friendly

Miinukset: Needs upgrade

Plussat: Staff

Miinukset: Old

Plussat: Entire staff was friendly and inviting.

Plussat: Location and lots of parking

Miinukset: This hotel is very tired and needs a major overhaul and update. Pool was not heated - breakfast was skimpy, no yogurt, stale bread and Bagels. No bananas. Few bathroom necessities. Rugs in rooms warn and needs to be changed. Shower head too low.

Plussat: Cheap and clean

Plussat: Everything is convenient here from gas stations, restaurants sights to see, laundry on site, swimming pool. Its a nice place. My wife and I have stayed here 3 or 4 days for the last four years on our annual 8 to 10 week road trip.

Miinukset: Fast WIFI and nothing to dislike.

Plussat: The price was attractive.

Miinukset: This hotel is well used. On the day I was there, the ice machine was broken. Ice was distributed at the office, when requested. My toilet in room 203 had a tank that kept emptying and refilling. The water line to the toilet was turned off.

Plussat: The price.

Miinukset: When I got back to my room on the second day of my stay, after housekeeping had been through, I found my door was left unlatched.

Plussat: Good location and quiet.

Miinukset: Hotel staff are hard to find. Most of the exercise equipment was broken. The tub faucet leaked. The frig door was warped and it popped and cracked all night long. The 1st night, we thought someone was trying to break into our room.

Plussat: Amenities and location.

Miinukset: No

Plussat: I liked the full kitchen and location. Room was clean and comfortable.

Miinukset: The dishwasher did not work.

Plussat: Great price, nice room.

Plussat: It was a good price an good location.

Miinukset: They didn't clean the microwave it was left dirty from the last customers forgot to leave me coffee, wash rags had to go an get them myself because only one person working an couldn't leave not very many dishes.

Plussat: The location good area close to everything.

Miinukset: The place was quiet, peaceful and friendly staff. All the emenities I needed.

Plussat: The staff was very friendly.

Miinukset: Even though it was a non-smoking hallway and room, it smelled like old smoke everywhere. So assuming that it used to be smoking in they have never changed out the carpets.. Very stifling

Plussat: Good location, appreciated having real kitchen

Miinukset: Sierra Vista not very attractive - sprawl and strip malls, no downtown

Plussat: close to highway

Miinukset: Manager was rude when asked a question, hotel did not follow stated policy on housekeeping, lots of stained furniture, did not answer front desk phone for several minutes when called. You should consider removing them from your listing.

Plussat: Location and orice

Miinukset: Floors where not clean. Hair in bathtub.

Plussat: This hotel has bedbugs. My daughter had stayed a day before we arrived and was bitten on her face, back and other body parts. We did not stay here as a result of her being bitten.

Miinukset: BEDBUGS!! BIG ARRGESSIVE BEDBUGS!