Beds & Dreams Inn @ Clarke Quay

Nothing

- 2/3 toilets on our floor were not flushing, people kept pooping there. When I told the reception lady, she was surprised, although the smell was there for hours. - Sinks were dirty af. - Breakfast includes 100 years old bread, sad cereals and instant coffee. Milk has no taste. - You cannot sleep here properly, night clubs and trash collecting cars at night, up to 2 am and drilling next door starting from 8 am. The reception people 'can not do anything bc of law'. - Staff was a bit rude and never helpful. - There was an issue that a tourist woman from China checked in in the morning and staff never told her the front door code and her room name. So she was back around midnight and had to bang the door until someone opened. She had 2 kids and said she booked 2 beds and did not know which room she is in. She started panicking and kids were crying. Staff members did not give her any information previously. Moreover, the girl sitting at reception disappeared. So we thought no one is there at reception and called 'emergency numbers' they leave at the desk. Both emergency contacts were not replying. We were thinking of letting the woman and her kids to sleep in one of our beds and sharing 1 bunk bed with my sister. All of a sudden the reception girl appeared. I asked her where she was and why she did not give any information on how to enter hostel to the tenant who checked in. She never gave a proper answer. I also asked her, why the emergency numbers are not replying. She said 'probably you called taxi instead' and pointed to another number on the desk which was for taxi. I mean, really? Eventually the Chinese lady got her room and beds, but staff never apologized for inconvenience caused. Other tenants were sitting and watching a woman panicking and never offered any help. Although I and my sister did not speak Chinese, we used Google translator and tried to help her.

The location is good because it is near the mrt.

I booked the 4 beds room. The room call "Clove" is too small for 4 person. The wall has fungus extremely scary and the light is so so dim. It smell bad and the air con remote controller isn't work. We requested to change to other room but staff can't make it. Damn! We decided in a second to change the hotel. I can't refund at all for this terrible room. It is the worth room I ever saw. Please do not choose this hostel. I really want to refund my cash back.