RedDoorz Plus Victoria Hotel

Good ventilated room

Unfriendly receptionist in the evening No extra pillow when requested, bad sleeoing quality.... was on a flat pillow for 3 nights

The room we were eventually upgraded to was decent size. Bed was comfy and the instant coffee was good.

The check-in experience was horrible. The room we were initially put in was the worst room I have ever seen. It was small, the white walls were dirty with kick stains basically to the eye level, there was mold in bathroom, the bedding was dirty and the room smelled like cigarette smoke. I complained to the staff and initial response was "we are fully booked, no other rooms available". Then I was told they will swap me with a guest that has not yet arrived. The new room had no mattress and the bed was lifted vertically (picture attached). Then it turned out that this room was closed due to bed bugs. Not sure what happened with the guest that was supposed to stay there. I was told that my initial room was the only option and I cannot speak to the manager because the receptionist is the only person on site at 14:00 on a Thursday and it is also her first day, so she doesn't know much. We went into the room with receptionist and she confirmed that the room smells like cigarettes. She asked the cleaning staff to do something about it, but the cleaning lady said "this is fine". Also the dirty part of the bedding was simply removed instead of being replaced. I got angry and went on a rant about how this is unacceptable even for a 3 star hotel and this does not meet expectations at all. Receptionist upgraded me to a "Family Room". Upgraded room was basically what you expect from a 3 star hotel - clean and comfortable, nothing extra. WiFi only worked near the entrance of the family room, could not comfortably use it in the bed.

The pillow is soft and no additional pillow provided. No blanket is provided as well.