Swissôtel The Stamford

Sijainti sopiva liikematkalle

Aamiainen ei toiminut, sama kokemus vuosi sitten. Pöytiin ohjaus ja pöytien siivoaminen ei ole tehokasta ja palvelua vaikea saada halutessaan esim. kahvia, mitä ei ollut itsepalveluna mahdollista noutaa. Huoneissa oli edelleen minibaarit, mutta ne olivat tyhjät. Ymmärrän tuotteiden vanhenemisen/liian hitaan kierron ja hävikin, mutta jollain tapaa mm. snaksit ja mehut tulisi tarjota 24/7 niitä haluaville tämän tasoisessa/hintaisessa hotellissa. Siivouksessa ja tarkkuudessa on toivomisen varaa. Kahtena päivänä kylpyhuoneessa oli aseteltu likainen kasvopyyhe puhtaana esille.

The location was great and the views really lovely (we were on the 17th floor looking towards the harbour).

Personally I prefer not to check myself in on a computer and prefer human interaction but appreciate that a hotel of this size would struggle to give more of a personal touch and check everyone in individually. The staff were very professional but perhaps a little cold and automated. They were so busy all the time that you would only ever approach them for something if you really needed it. I had let them know in advance that it was a stay for a special birthday but this wasn't acknowledged at all. They also took full payment at time of booking without advising me, despite the terms being to pay on arrival. They did eventually refund this but it took a while and they tried saying it was a pay up front booking. Despite this, I would recommend them to friends.