Blu Lake Sirmione Hotel

This is by far not a 4star hotel, the bed was hard the carpets are worn, damp is presant in the foyer and passages, breakfast poor, the cutlery was dirty out of 20 plates 17 was Doty with egg & other marks & glasses was also dirty, garden in bad state, no toilet roll holder and worst of all we had to wait about 20 minutes for the receptionist to help us. The worst is we booked for one room two nights and got 2 rooms for two nights and they would not cancel the room, I think it was because they had very few customers!!

To reconsider using booking.com in future, I tried to get the extra room cancelled by you but you said it was already paid for and I was supposed to pay at the hotel only so it is actually a lie if you say pay at hotel! I made a mistake by booking through you for the Sheraton at for the 9th and instead of the 8th, after contacting you you were not prepared to help and told me it was already paid for, the Sheraton helped me to cancel it, thanks the Sheraton!!

Location (very close to old center) Free parking not far from hotel Water pressure in the shower

Very old building with very old interior design Not clean cups and teapots at breakfast (by the dust at teapots you can understand which of them are used often and which of them not) Weak WiFi