Mirabello

The view was very nice, because we had a room with view on Lake Garda. They were very nice to our dog.

I never like to leave a bad review, but I want to be honest about our experience. I believe they are trying their best, but it was just not good. The building looks nice, but the rooms are very old. The shower has a curtain, there is fungus on the ceiling. The hotel turns of the airconditioning from 9.00 until 16.00. You can't put it on if you want to between these hours. This is crazy, because it can be very hot in Sirmione in summer. Without the airconditioning the rooms get very oppressive. The breakfast was disappointing. There were no warm options. Very few choice. When we wanted to drink something at the bar in the evening, there were uninterested people standing behind it. There was no nice music or nice ambiance. As always we put on the 'please, do not disturb' sign on our door. We don't think it is necessary to clean the room when we keep it clean ourselves. Two times they ignored the do not disturb sign on our door. When we went to the reception to complain about this, they reacted very uninterested. Everything is just very uninterested. This hotel is way to expensive for the services they provide.

Friendly staff but hotel facilities are not worth the money. Hotel entrance and exit closes at 12:30 pm and reception thereafter not staffed until the morning!! You feel like a prisoner without freedom. It appears the hotel is run to accomadate and benefit the staff/family and not the customer. No cooked breakfast and the boiles eggs were cooked the day before and were ice cold as though they came straight from the fridge!!

see above