Clarion Hotel Somerset

Nothing!!! Find some place else

Waited 40 minutes in line to check in.There were only two people at the desk and one who I thought may have been training was not at all. The manager or assistant manager was just standing next to him without trying to assist when there where people stand in line all the way out of the front door.When I made to the desk the gentlemen were rude and not willing to any questions that I tried to present to him ie; booking reference number. If the pool was salt water or chlorine, or where a restroom close to the lobby would be located since we had travel a way to get to the hotel. Found a bathroom that was completely a mess and had no toilet paper. After check in and credit card info was give I was told room 214. Went to room 214 that was occupied by other guests only to find out he meant room 234. Got into the room and had a fridge that did not get cold a shower that did not work. I Went to inform the manager who then asked if I had pulled the knob. I informed him I had pushed it pulled it turned it to no avail. He was then frustrated and told me he would do it. He proceeded to try and rush to the room where my 14 year daughter (whose birthday it was and requested a hotel with a pool for her birthday gift!) was waiting. I am disabled and walk with a cane which frustrated him more. Once in the room he discovered that as a 55 year old I knew how to operate a shower and guess what it did not work! He then proceeded back to the desk to and returned with keys for another room took the keys for the room we were in with no apologies or offer to ever get a cart to help us move the items that we had unpacked so we would not have to repack everything to move one floor up. In the second room 2 lights did not work as well as 2 of the outlets in the room. The refrigerator door did not stay cold and the shower curtain smelled mildew. At the pool I watched 4 children of various age sleep and fall in the concrete surround because it was non textured concrete as well as smooth tile.