Bali Paragon Resort Hotel

Location, for sure. It's very convenience cause there are fast foods restaurants like McDonald and KFC around. Also grocery store just across the hotel. The room that have access pool.

The staffs were very discriminated (to local people). I checked in at 3 pm but they said my room was not ready. Seriously, 3 pm and my room was not ready ? It's strange because the hotel occupancy it's very minimum due to coronoavirus epidemic. When I asked whether the room with pool access available, they told me it's ready. Of course I need to add more money for it. I had a dinner meeting with colleagues, and one of the waitress who handled the bill mentioned how much the price for that dinner loudly - so that my guest can hear it. Every time I had breakfast, a guy (i believe the supervisor) at the breakfast room greeted all the guess who came (they are foreigners) - but not me. And to be worst, none of them told me that there are main course at the back of the breakfast room, to the facts they knew I only know and ate what's available in the front table. So I only had some bread, pastry and tea during my stay. had no chance to the main course. I have to works and reply some urgent emails and worried that I will late for my breakfast. I called the guest services, asked whether I can have my breakfast in room. They said, they don't have much people who can serve me. While I saw with my own eyes, there are at least 6 people at the dining room (that's only in front table) - chatted and doing nothing. If one of them deliver my breakfast to my room, it will not harm the other guest. I believe it can be done in less than 5 minutes. Oh, did I mentioned that they are 4 stars hotel ?

Breakfast was very average, a little more variety would be great. and it would be great if there was a drink/coffee/snack facility available when the restaurants are closed.

It would help if the staff spoke English a little more, sometimes it was very hard for someone to understand what we needed or wanted done. And the fact it catered so much for the Chinese tourists, and not for other nationals. It would help if it was explained to the Chinese when booking in, that there are other guests in the hotel that like a quietness, especially late at night or early in the morning, when they shout in the hallways.