South Lake Tahoe hotellit lähellä Heavenly Mountain Resort

Plussat: Vallet was included. Was a nice convenience with all the ski gear.

Miinukset: Nothing.

Plussat: Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.

Plussat: Staff was wonderful! Best service I have ever had! From beginning to end!

Plussat: I think the thing I liked most was the location. While the Gondola portion of Heavenly is not my most favorite, staying at the villas is just so convienent. Once you park you never really have to leave. Supermarket is across the street, cinemas are on site, so many good restaurants are also on site, there’s so much to do within walking distance. It’s really what sold me. Secondly, since there are so many nice places that offer the same close proximity of the gondola is the villa itself. We had plenty of room for our party of 7. We cooked most nights, then frequented the pool area. So relaxing. And very spacious. Not all accommodations can offer the room to stretch out with 7 persons in a room.

Miinukset: Maybe communications on what was going on activities wise. For instance I didn’t even know there was a ski check until the end of my stay, it could have made my stay so much easier by checking ski equipment rather than lugging it up to the room each day.

Plussat: I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance!

Miinukset: I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat

Plussat: Breakfast was awesome incredible love the Breakfast and Location and Decor Valet Staff excellent very helpful very professional they make your stay very pleasant !! Bed was very soft and Room Amenities !!!!

Miinukset: The Hotel is misleading, it is not a Private Beach Front you are actually sharing the Beach with a public that pays to use the beach. The Room is also misleading none of the rooms leads directly to the beach. Theres is a street and gate in front of the beach . No direct access as claimed. If you want direct beach access go stay at Tahoe Lakeshore Lodge and Spa. The room is misleading if you are not staying in a lake view room that faces directly the Lake, save your money and go to another hotel. Our room had a patio with two chairs that faced an empty parking lot it was a joke. we never even used the patio. We were told we have private patio ridiculous 2 chairs placed directly facing an empty parking lot was out private patio!!! Many rooms other rooms were available I think but they told us they are sold out. Also check in sucks, we arrived at 3:15pm they said room was not ready and check in is at 4pm?? really !! Check out is 11am how can the room not be ready by3pm.. Yes they have only 2 house keepers cleaning the entire property not sure why!!! The amount of money we paid didn't live up to the hype of the hotel Before I booked almost all reviews listed this place at 10/10 am not who these people but their reviews are misleading!!! I have stayed in many hotels all over the world and I would consider this hotel at best 3 star. Honestly save your money and go somewhere else unless you have a room directly across the lake even then don't be fooled, it is not a direct access to the beach and the beach is not private it is a paid public beach that you get to use for free. Wifi was a disaster, was super slow we literally had no wifi the entire time. We had to go outside the hotel for wifi it was super slow or non-functional.

Miinukset: 1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.

Plussat: The hotel is right next to the beach - nice in summer, and of course offering a great view on the lake, especially if you are stying in the front rooms. Our room was spacious, the bed was really comfy, loved the bathroom and the fireplace in the living area. The hotel offered free bikes which was nice too. Tried the restaurant for dinner and breakfast, which served great food, however, on the expensive side.

Miinukset: Hope to see more environmental awareness promoted in the future :-)

Plussat: Location. Staff very nice

Miinukset: My room smelled like paint and couldn’t breath. my lungs are stop hurting. Tv didn’t work. Water took half an hour to get hot. Everything we asked , they didn’t have!

Plussat: Great hotel all around. Staff was great. Room had the view they promised. Food was good.

Miinukset: Nothing

Plussat: Location

Miinukset: The room didn’t have TV. The check in was really late when we requested early check in. We got there at 12:00 and we had a 6 week old baby, and we went to see if room was ready at 4:00 and it still wasn’t and there was no sympathy or service reflecting we had a baby. It was a brand new room they said. Bathroom shower should have a door on it, because when showering it splashed into the rest of the bathroom. Would have rather got a room with a view than a remodeled room. Got cookies and milk to room and cookies were cold, for the price? Great location with beach access. Great restaurant and food.

Plussat: Our Short Stay was Excellent. The Room was Clean,the Location and the Nite Light Warm Toilet Seat was a Nice Touch

Plussat: Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back

Plussat: Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great!

Miinukset: We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.

Plussat: All staff were so friendly and accommodating.

Miinukset: Nothing.

Plussat: Rooms are very clean indeed and have nice modern design, the restaurant downstairs was tasty for breakfast (didn’t try anything else there).

Miinukset: It is an OK hotel for 3 stars, but definitely not 5 stars. Definitely not worth paying around 900 USD (sic!) for 2 nights. 1. No minibar at the room (the refrigerator is empty). 2. Not possible to order any drinks and hot food into the room after 9.30 pm. We arrived at 10.30 pm and wanted to order at least something to eat after long road. Night service was only able to provide cold wrap sandwich and no drinks. The restaurant and bar downstairs closes at 9.30 pm and were also not able to help. The only way was to drive to CVS and by drinks there. 3. Celling is extremely thin and made of wood, every step in a room above you will be that loud as it is happening in your room. On our first morning cleaning lady started cleaning the room above us and for an hour it sounded like there is an elephant bumping the celling. As you guess it was impossible to continue to sleep. 4. Stuff was not responsive to our inquiries. We were ignored when asked not to clean the room above at least for couple hours so we can sleep and rest. Same episode happened next day again at 8am. The answer is always - sorry, we can’t do anything. 5. They do have a pool and bicycles (have not checked the gym though), but if you ever stayed at 5 stars hotel you definitely would not rate these amenities at 5 star. They are maximum 3. Pool is a small one for 10 persons max (this is according to the sign), I would say it is for 5-6 persons max, otherwise it turns to a bathtub. No guard. No beverages allowed. Nothing special if to sum up. 6. Amenities promoted at the website in fact are not included into the room price. At check out you will be asked to pay additionally around 50 USD per day of some sort a resort fee (as explained by receptionist it is payment for amenities (pool, bicycles, etc.) available at the hotel). Does not matter if you used them or not. Note: it is not an occupancy tax which is normally charge at hotels in this area (this will be charged additionally as well).

Plussat: We biked every where and the bikes were complementary (helmets and locks too!). They also had a complementary shuttle so we didn’t have to drive anyplace and have to worry about parking which was an added bonus!!

Plussat: Everything else was great. Everyone was friendly and willing to help.

Miinukset: The bed was too firm for my taste but when we asked they came right up with additional mattress pads and re made the bed.

Plussat: location was perfect, the room was very nice!! all employees were very helpful and pleasent

Plussat: Location was central to everything.

Miinukset: The area can be a bit touristy but if you select your days well you can avoid the crowds to some extent. The crowd is very family oriented so it was good from that perspective.

Plussat: Nice location, conveniently next to gondolas and Heavenly Village, decent overall experience. Nice heated pool which was being used despite the snow storm.

Miinukset: Compulsory valet parking, pushy concierge.

Plussat: The programs the resort offers and the pool.

Miinukset: Nope

Plussat: Felt I was in a cabin, and homey I felt very comfortable

Miinukset: No all was perfect

Plussat: All the staff I had contact with were outstanding. Rooms were good as always with Marriott.

Miinukset: Fire & Ice was pretty bad and the staff (some) were over bearing and tried to push us into eating. The person who greeted us was trying to sell something that wasn't really there.

Plussat: Location

Miinukset: The cleaning crew folded and hung up dirty towels like they were clean. We hang up our towels if we will use them again but the towel on the floor that was obviously very dirty was folded and hung up. It was disgusting.

Plussat: As an avid snowboarder, I loved being able to leave my room, exit the hotel and immediately get on the gondola to ride the mountain! Also, it was nice that there is a small convenience store in the lobby where you can grab beer, wine, cereals, etc.

Miinukset: The bed was HARD as a rock!!! I read a few reviews that were complaining about how hard the beds are here but I ignored them. Sure enough, the reviews are correct... the beds are super firm here! (Considering how great this place is, I can overlook this.)

Plussat: The fitness classes and the size of the room

Miinukset: A little dated old furniture

Plussat: The location for skiing was excellent. The activities and Fire and Ice restaurant were excellent. The staff was great. We had trouble with noise from an adjoining room but they fixed this with a mattress between the doors. We would plan on staying here on our next visit.

Miinukset: Noise from adjacent room (fixed by hotel)

Plussat: The location is fantastic, the pool is great. My kids loved the youth club with xbox and wii. The room was pretty spacious and the kitchen was more than we needed.

Miinukset: I wish there was another parking option other than the 29$ valet.

Plussat: It’s a great location! We stayed here last year for a family reunion and it works perfect.

Miinukset: It is a bit older and could use some attention in areas, but also we would stay here again.

Plussat: Bed and spa tub were amazing

Miinukset: Night stands we’re old and warped. Check out time was a little early.

Plussat: Spa tub in room was awesome

Miinukset: No breakfast

Plussat: The entire stay and the room was PERFECT

Miinukset: Everything was perfect

Plussat: You mean the coffee? There was no breakfast I was aware of.

Miinukset: The bed was worn out and had a huge dip in the center. The mirrors everywhere were very odd. We arrived at 3:40 PM. Check-in was at 2 PM but we could not get our room until 4 PM

Plussat: Very nice staff and very clean. Loved the free bikes to ride thru town.

Miinukset: No elevators

Plussat: Room clean and fresh. Excellent service!

Plussat: My fiancé an I really enjoyed the room. Good Price.. Good location, close to everything. What put it over the top was the huge tub and all the mirrors. Lol All in all, it was perfect for a couples get away.

Plussat: Convenient small clean

Miinukset: Lack of a full bathroom

Plussat: Beds were great. Very romantic.

Miinukset: Needs Coffee in the lobby

Plussat: The room was very comfortable

Plussat: The hotel is pretty decent. The remodel is nice, there are still a few things that need taken care of. The spa baths should be replaced. All in all it was a great stay and the staff is friendly and helpful.

Plussat: Great location close the lake. A tiny beach, perfect to enjoy a swim at the sunset or a coffee at the sunrise !

Miinukset: Unfortunately a water leak perturbated a bit our 2-night stay. But we complain and had a 100 $ discount. The air conditioning and the fridge are a bit noisy and when someone uses the flush in the building, you can hear it... The mat wasn't very confortable despite it was a king size bed.

Plussat: The access to the Lake (beach); swimming and location.

Miinukset: No microwave in room makes it hard, and the restaurants and bars are quite pricy,

Plussat: The lake. EVERYTHING else was the worst!

Miinukset: For the price, the room should have been comfortable & clean. It wasn't! The room was way too small, the bed, pillows & chairs were very uncomfortable. The room was not cleaned. I will NEVER stay there again!

Plussat: Great resort! Beautiful Beach Front location with the restaurant, pier, rentals for the water, pool, firepits, tiki bar, all at your fingertips. Excellent customer service and very clean. Easily accessible to the happenings of South Beach.

Plussat: Location was perfect. Loved the restaurant. Staff was lovely.

Miinukset: Dust on bed frames and edges of bathroom sink. Soap dispenser was dirty. Beds were squeaky. Fleas in room, we were all bitten. Towels were thin and frayed.

Plussat: on the beach

Miinukset: no

Plussat: Location is very good and rooms are very clean

Miinukset: Nothing

Plussat: The staff was friendly.

Miinukset: The pictures and overall score were very misleading. Our room had a funny smell (faint cigarette smell and stinky feet), the A/C units for all rooms were right outside the bedroom window so it was loud, the bathrooms were dirty, and the facilities were run down.

Plussat: Access to the beach and dock maybe.

Miinukset: The carpet in the room was filthy. It looked like no one had ever cleaned or vacumed it. There were two chairs in the room that look disgusting with nasty stains on them. Bathroom had mold around the shower door and on the ceiling. I paid $210 for one night thinking it would be a clean and decent place.

Plussat: We stayed there for our last night in California and couldn’t pick a better place.

Plussat: Good location close to all kinds of adventures weather you like hiking ,beach or golf all can be found nearby

Plussat: Beach area right outside patio door

Miinukset: A small thing but no one answered when I called housekeeping for Kleenex. Went to front desk to request and said someone would bring but no one ever brought...I just gave up

Plussat: It was awesome to have a kitchen to cook in!

Miinukset: We used the pull out couch and it hadn’t been opened for a long time. There was old food and marker caps stuffed in the couch. There was also pet odor, we ended up sleeping with the windows open.

Plussat: It was in a perfect location! 5 minute walk to the beach or the casinos.

Miinukset: The bathroom was a bit small.

Plussat: Room very clean and most staff are very nice and helpful.

Miinukset: Actually received the most low level room in that hotel seemed due to online reservation. Lot noises from upstairs and neighbors. Did not receive beach access pass in the first day until we asked on second day afternoon.

Plussat: The room was nice and clean, but a bit outdated. You didn't feel like you were in a resort, but more like a cozy cabin. The bed was very comfortable and we slept well. Enjoyed the stay.

Miinukset: It is not on the main strip as it seemed to be online, bit of a walk up the road to get to shopping, casinos, etc. We were on the first floor and could hear the neighbors outside after dark and the family upstairs.

Plussat: Location was perfect, staff was friendly and helpful. Cannot wait to stay again

Miinukset: Being able to have a handicap room booked through booking. Com, but we were taken care of immediately and loved our room

Plussat: I loved the fact that we received free beach passes, that was a very nice unexpected bonus. Our room was decorated so cute! I loved the wood accents, the wall paint colors and wallpaper. The bathroom vanity area was so fun and the mirror was so whimsical. The room reminded me of a posh, shabby chic, boutique. Our beds were very comfortable plus the bedding was super nice and I love when motels give you the choice between a fiberfill pillow and a down pillow. Our room was quite and just very inviting.

Miinukset: When we arrived at 4:04 pm, we were checked in and given room keys. We drove around to our room and noticed that the door was open and the maid cart was in front of it. We had to wait until 5:00 to actually get into our room. That threw our evening plans into a tailspin because we were going to do a quick freshen up, go to dinner and then a concert. Our room was very nice but, there was some sort of substance spilled down the front of our nightstand and it had dripped onto the carpet and made a puddle. It appeared to be dried on but, I wasn't going to touch it to check and see. Whatever it was was also on the carpet between our beds. That was concerning to me and especially since the room had just been cleaned for an hour. I was also concerned that I would be held accountable for whatever that spill was so I videotaped it with the time on the clock and showed it to the desk clerk when we checked out. Parking was almost impossible. When we arrived back from our evening out, we had nowhere to park! I expect a parking spot when I rent a room and we ended up having to park in some oddball spot way across the premises from our room. I think assigned parking near the rooms people are renting would be a smart idea.

Plussat: We liked the room next to the pool. The bed was comfortable and it was nice that they accommodated dogs.

Miinukset: Dogs are not allowed on the beach near the hotel and you are not allowed to leave dogs in the room.

Plussat: The manager was super friendly, love the location

Miinukset: Hearing the neighbors pipes in the wall

Plussat: Close to downtown, restaurants and the lake.

Miinukset: The air conditioning did not work, and the room was extremely hot since it’s summer. We had to keep the door open all night and put an extra fan on, which didn’t help. We notified the staff when checking out and their comment was “we never got a complaint before” and refused to do anything let alone even write it down to check on it. There were also general items missing such as no blow dryer. There was a kitchenette but no glasses, cups or anything in any of the drawers. Extremely disappointed for the high price of this room.

Plussat: Very chill atmosphere, nice pool are, beach access.

Plussat: Close to the beach and downtown

Miinukset: The beds were uncomfortable

Plussat: The woman at the front desk (Natalie) was very long and understanding to our situation. It was a hot day and the room had no AC- worst of all it smelled like dog pee in the entire room! Natalie let us look at a different room (without ac) Incase we wanted to change.

Miinukset: Unfortunately, this entire stay feels like a sham. The room didn’t have and the entire place smelled like dog pee. The room had a shared door and balcony with the room next we heard everything the neighbors did. The next morning the fire alarms went off twice before 8am. And worst of all THEY DOUBLE CHARGED ME FOR MY STAY! - still won’t return my calls or respond to the multiple charges on my card. Don’t stay here!