DoubleTree by Hilton Spokane City Center

The room was clean and the beds were comfy. The breakfast was tasty and the waitresses were friendly and helpful.

The front desk staff were awful. They criticized my decision to have booked through ‘booking.com’ instead of directly with them. They were downright rude through the booking process. I explained that I had a membership and was told that I wouldn’t be charged for internet this time, but if I didn’t book directly through them than I would be charged next time (I was charged for internet anyways), so they basically lied to me. I had my pet with me at the booking, very visible, but they didn’t seem to appreciate I had a pet. I paid in advance for room and breakfast for three but was told that because my 16 year old was over 12 I should be paying more. They told me that this time they wouldn’t charge extra this time but next time they would and I should have booked direct with them to get things done right. Then the booking clerk and another staff member complained together to each other in front of me, how third party bookings are just a pain to deal with. Lastly, I came from Canada. Between the exchange rate and all the extra charges we paid $840.00 for two nights. Yes, that’s right, for a clean, comfy bed for two adults and one child. We didn’t order room service or movies. This price was for a room with breakfast, with a pet charge and an internet charge that I wasn’t supposed to have to pay. Was there a pool? Don’t know.....staff were to busy complaining to provide information. Cookies were good, thanks

This is in a great location. I walked all over downtown.

I got a wake-up call at 3 am that I didn't request. There was a keycard left in my room from the previous lodger and housekeeping forgot to put shampoo out. The handle in the shower was in a very inconvenient spot and I actually bumped my head on it. The one big thing and three little things did not impress me. It should have been better for the cost.

I liked having a 19 dollars Breakfast voicher. But, The food was barely edible. I upgraded and paid more for a view and got dirty small windows with a bad view!

Clean the bath tubs better. My room had other peoples hair still in it. Clean the windows My room's window had spider a lot of webs! Clean the floors. My bedroom floor had other peoples food bits on them. Had to pay for 20 dollars to self park. And there were no attendants in the garage to help with directions.