Hilton St. Augustine Historic Bayfront

This hotel is excellently located, situated in the very heart of historical Saint Augustine, Florida, with all the landmarks, shops, restaurants, and tourist attractions at just a short walking distance. The check-in process went smoothly. We were greeted by the valet staff and was welcomed in right away. The check-in process went well and was given a summary of the hotel's features and hours. The hotel was very well kept and nicely decorated, despite it being in an older building/older part of the city. The bathrooms were gorgeous! And the beds were quite comfortable.

We stayed in room 120. The room was much smaller than expected. I stayed with my family (there were 2 adults and 1 child in the party), and the room was a bit small/uncomfortable to move around in. I'm glad we stayed only for one night! There wasn't a sofa or anything (just a desk chair), and the bathroom itself was quite small also. There was a small fridge in the room, but it wasn't working, so we weren't able to store a small bottle of milk we brought along with us. The rooms are not sound-proof; we could hear everything in the room next door, and even worse, we could hear everything going on out at the street behind the room, which made it almost impossible to fall asleep unless you had earplugs. Although the bathroom was beautifully maintained, decorated and renovated, the shower floor was extremely slippery making an accident ready to happen. They did have an anti-slip shower mat in the bathroom, but it would be helpful if we would've gotten a warning of some sort, because I could've nearly slipped and fallen before noticing that the shower mat was indeed necessary. Also, the shower door was not leveled correctly (the bottom of the shower between the door and the wall remained opened), which made the bathroom to easily flood each time someone showered. Lastly, the front desk was open only until 10pm, therefore it was quite difficult to ask for an extra blanket or pillow upon bedtime, which usually too place after that time. Lastly, there is NO self parking!!! Valet is the only option for parking at this hotel and it will add a $28 fee per night of stay.

We arrived early and they permitted us to check in early. The room was very clean. Everyone at check in was very friendly and professional

The shower leaked all over the bathroom floor and into the entrance of the room. The quote of $24 for parking is inaccurate. We were charged $28 dollars to park. The air conditioner in the room was either full blast or off/no other ways to control the air.

location, friendly staff (not over-friendly)

having problems with heat, one elevator out of service (my wife is handicapped), parking