St. Augustine hotellia

Plussat: The breakfast was plentiful and good.

Miinukset: We were there during the Covid pandemic so the staff couldn’t maintain our room. We had to take out the trash, go get extra TP , and we had to live with a dirty floor but I guess that couldn’t be helped.

Plussat: I enjoyed the hot breakfast every morning. I also appreciate how the staff was very courteous and friendly and kept contact through text.

Miinukset: The beds had a strong smoking odor. I really didn't appreciate that.

Miinukset: I would prefer 100% cotton sheets

Plussat: Love the dog park and all the amenities! Our fur babies had such a great time. The staff was amazing and checked up with us via text—very convenient ! I wish every hotel was like this

Plussat: The water pressure in the shower was best I've ever experienced in a hotel. The staff was friendly and accommodating. The free breakfast was better than most.

Miinukset: The space between the end of the bed and the dresser was a little tight for two people to pass through. The delays for the shuttle to take us downtown was aggravating and at least twice by the time it got there the people waiting filled it up.

Plussat: The friendly and helpful staff.

Miinukset: Not at all

Plussat: I've stayed at Southern Oaks twice now and really like the place. I enjoy the location in the neighborhood setting. The staff have always been friendly. The breakfast is good and appreciated. The shuttle is convenient.

Miinukset: A little cool in my room.

Plussat: Just enjoyed a 5-night stay at Southern Oaks. The staff were very friendly, the rooms are tastefully remodeled and clean, and the breakfast is the best I've ever had at a hotel. Hot, home cooked food each day served by friendly folks.

Plussat: The hotel was in a great location. I had a great time and the staff was friendly.

Miinukset: Nope

Plussat: This is my second time staying, I love it. It is not to close to the historical part of town but not to far.

Plussat: First, the staff was excellent. I received a text everyday checking in to see if I needed anything. I lacked nothing. Second, breakfast was hot and delicious. My wife and I enjoyed it all 3 mornings. Lastly, the place was well kept and clean, housekeeping was on the ball and the location was minutes from OldTown. We loved it.

Plussat: Everything! Very dog friendly!!!! Love the dog bowls and beds in the rooms!

Miinukset: N/A

Plussat: Staff was friendly

Miinukset: Mildew on curtains Room smelled Bed was uncomfortable and made loud clunking noise is if you moved on it. A/C unit had loud rattle, and made room damp

Plussat: No breakfast due to Covid

Miinukset: Amtrak

Plussat: The staff was absolutely amazing. Everyone was friendly and had great recommendations.

Miinukset: Once we walked into the room, the air was damp. We have to turn on the fan in the bathroom and leave the AC on Dry mode while we went out for two hours to get the room comfortable.

Plussat: Decor was clean and neat. Loved the no tub and only shower

Miinukset: Black painted walkways and stairs increased the heat retained by the building.

Plussat: The balcony was very comfortable the room was very clean. Would stay here again.

Miinukset: The manager needs to learn a little customer service. We had to be book in one room the day we got there which was fine but we was promise that our room we booked would be ready in the morning. It was not ready in the morning so we said go to breakfast and run do some errands. They said it would be ready by then. Well let's just say we didn't get to move into our room until 4 pm. We need to get ready for a wedding. There was three other people with the wedding party who was steal waiting on getting in their rooms. I told them our rooms should have been the first one they cleaned. But the manager was to busy eating pizza with people cleaning. We had A/C problems, they was rats outside room, bugs in the room, and when they were told about it they act like they didn't care. They was one staff member was name Carrie she was helpful. She jump in help get the rooms cleaned and when the manager didn't want to store the wedding cake in the refrigerator for us she made room for us. She is a front desk clerk.

Plussat: The location of the property.

Miinukset: The room was humid, had cockroaches and very thin wall we could hear our very LOUD neighbors all night. Probably won't be back.

Plussat: Staff was extremely helpful and courteous. Everything about the property was well maintained and clean, especially our room.

Plussat: The young lady at the front desk was nice and very helpful. The room was was nice, large in size, and looked to have been remodeled somewhat recently. The outside and lobby of the hotel looked nice and was consistent with the historic area.

Miinukset: The rooms were supposed to be nonsmoking but smelled of smoke because other guests sit out on the shared walkways to sit and smoke and drink. We were supposed to stay two nights but stayed one due to people hanging around outside the doors, drinking, and smoking. I would not recommend this hotel with families. The floors could have also have used mopping.

Plussat: Clean, comfortable beds, large rooms

Miinukset: The train horn is annoying and the cars drag racing

Plussat: The beds were comfy and the no carpet floor. Also ac temp was ideal

Miinukset: Our sink was clogged from the get go. That was a turn off. Other than that it was ok .

Plussat: Excellent customer service. Great location.

Miinukset: N/A

Plussat: Everything- with the exception that is too far from all the attractions and restaurants.

Miinukset: Too far

Plussat: We love the location of this hotel. It is surrounded by beautiful landscapes, walking trails and of course the golf greens. When you walk into the hotel, there is a huge center area with flowers, water features, and plenty of comfortable seating.

Miinukset: Minor issues that are a personal preference for me. 1. The space at the bottom of the hotel room door as well as the bathroom door is way too much. It’s at least 2”. 2. No bathroom fan 3. Pretty thin walls 4. Refrig & sink but no mi

Plussat: The second room was a lot better and was much cleaner. Also, they reduced the room rate for the inconvenience. The resort was nice, but a lot of the activities weren't properly being maintained, like the fire pit.

Miinukset: When we arrived the first room we were given was dirty and not cleaned properly. We called the front desk and the night supervisor, Tom, made a feeble attempt to clean what was dirty. The resort is about 30 minutes from the beach.

Plussat: They use Aveda Products which I love.

Miinukset: Need to updated a little in the Lobby by the bar

Plussat: It was close to St. Augustine

Miinukset: The property needs updating. The trash in our room was never collected and we stayed 2 night. The grounds it self are beautiful but everything is vacant. :(

Plussat: Room was quiet. Super comfortable bed. Jody was great. Fellow guests in bar very enjoyable.

Miinukset: Too many extra fees e.g. parking. Food is low quality for the price. Toilet weirdly loud flush. Entire place needs a facelift. Worn carpeting, out of date decor. This is what happens when you have no competition. Fairly sad for the money.

Plussat: Staff members were great. Lobby was relaxing and beautifully decorated, loved the water features. Bathroom & room were very nice, very clean.

Miinukset: Room was hot when arrived, but was 1:30am when arrived & too tired to report. Maintenance repaired promptly. The rooms should be checked for maintenance issues prior to guests checking in after hotel shutdown for such a long period of time.

Plussat: The Hotel grounds are beautiful

Miinukset: Hotel is getting a little old needs to be updated

Miinukset: I didn't like the fact that the people that cut the grass dirtied up my truck

Plussat: Beautiful facilities- room was very nice. Atmosphere was quiet and relaxing - although family oriented it still was peaceful.

Miinukset: Shops were not open - and hot tub was out of order

Plussat: Location

Miinukset: The room was hot, no other rooms available to switch. The view was horrible, the roof to building and its extremely dirty. The control to tv didnt work. My mother found a hair in her bed when she first was going to lay on it. And I tried to change to one night instead of 2 and they were going to charge me for 1 night when we got here at midnight so literally didnt even stay a full day, they were going to charge me a ridiculous amount. Wont be staying here again

Plussat: Nice

Miinukset: No

Plussat: The building itself was beautiful.

Miinukset: Champagne was offered to all guest except us, then we had to call and ask. No room service was done no coffee refills. Beach access is a 13$ uber ride as there was absolutely NO INFORMATION about the beach access, Shuttle, anything. Not to mention protesting was going on and uber drivers were not picking people up this was a horrible weekend to come down.

Plussat: Location and beauty

Plussat: Parking was good

Miinukset: Breakfast was costly and not great

Plussat: The staff were accommodating and helpful. The hotel and pool area were in good, clean condition. Some amenities were unavailable, which was understandable, however access to the Beach Club was a great surprise!!

Miinukset: We purchased the “Stay for breakfast” package and it was frankly, disappointing. The service was extraordinarily slow and the menu was quite limited. Additionally, we are in the hotel bar the first evening and it was incredibly slow and disap

Plussat: We had a great stay at Casa Monica! It has old-school character and a great location in the center of the historic district of St. Augustine. Plus, it was clean and it has an amazing pool - and it has a shuttle to a private beach club.

Miinukset: We had a second floor by the pool and we could hear guests at the pool. Somewhat annoying.

Plussat: The casa Monica was a beautiful hotel close to everything downtown st augustine

Plussat: This place is gorgeous! So convenient, St George street is a block away. The Lightner Museum and Flagler college are adjacent to the hotel.

Miinukset: The pool was smaller than the pictures and no deep end. When we checked in the hotel clerk didn’t inform us about the beach club location with the other pool and amenities.

Plussat: Beautiful property, centrally located downtown. Excellent breakfast, drinks and service!!

Plussat: Property was great and great staff

Miinukset: Meals were not as great specially lunch and dinner

Plussat: Everything was top notch. Service was exemplary. Thank you Casa Monica.

Plussat: I wanted to stay another night, but they were old out. It was AMAZING. Just a few miles from the beach and Staff was extraordinary!

Miinukset: Absolutely nothing about this property was bad!

Plussat: Not really anything other than it being close to I-95. 30 minute drive to the beach and views were wayyyy overrated.

Miinukset: Some staff were extremely rude, and the lobby smelled like feet. Kind of like a nursing home. For this price, you might as well get an ocean front that’s well kept. If you don’t want COVID-19 stay far away from here.

Miinukset: first room I was giving was not even clean the beds were even made so I had to go out downstairs and get another room not worth the money even though the rooms are slightly bigger another hotels

Plussat: Staff was amazing, hotel very clean

Miinukset: Loved everything

Miinukset: It's a little outside the historic area but we knew this when booking and price and quality are better

Plussat: Large room, excellent mattresses

Miinukset: Breakfast cost $10 for same as other hotels provide for free

Plussat: Staff was very nice

Plussat: Everything was great seeing it was covid19 time

Plussat: location

Miinukset: bedding

Miinukset: It is a 3,5 star property. Was surprised by staff being rather short and unprofessional upon the checking in.

Plussat: The location!

Plussat: Location was excellent Staff excellent Good facilities

Miinukset: Because of the covitt situation my bed was never made my Room was never attended to

Plussat: Location

Plussat: The location close to the beach and close to the historic area.

Miinukset: The trash cans in the rooms were small and there was no daily housekeeping which I'm fine with. There needs to be large trash cans placed throughout, large enough for pizza boxes. People were stacking trash on the cans by the elevators.

Plussat: Location, hotel was clean, updated and very comfortable! Loved the fire pit ! Staff was awesome!

Miinukset: No hot water in either room

Plussat: Clean and friendly

Miinukset: No

Plussat: Nice location across from the beach, free parking.

Miinukset: The first room we were given had horrible beds. Both very springy and hard, causing significant pain. We transferred rooms at 4am. The second room's mattresses were less painful, but still not great.

Plussat: Location

Plussat: Clean, spacious, and staff very helpful.

Miinukset: n/a

Miinukset: The staff were not very friendly. We spoke to several is the housekeeping staff and they wouldn’t speak back, staff are not kid friendly.

Plussat: Great person at checkin, allowed to check in a little early so we could change and got the beach. Nice clean hotel with nice pool as well

Miinukset: Nothing.

Miinukset: Had a hard time getting phone service in the back of the building where our room was located. Tried connecting to the free wifi but that didn't help at all. Just something to work on in the future.

Plussat: I wish my room would have been cleaned during my stay. There should be a better system for obtaining towels, toliet paper, etc.

Miinukset: I wish it would have included breakfast.

Plussat: I liked the proximity of the hotel to local restaurants. We were able to walk to several places to eat. The beds were comfy and the a.c. super cool. And we LOVED the pool. It was large enough to have your own space and enjoy the sunshine.

Miinukset: The gym was closed which I do understand because of the Corona-virus going on. But still, it was disappointing. I wish there had been a free breakfast but there was not. I also wish there had been a microwave in our room. The mini fridge was good though. We had to change rooms our first night because of a faulty fan on the roof air conditioner unit which was making a horrific deep repeating noise for hours. But they did comp our first night which made everything better.

Plussat: Easy to find

Miinukset: I understand why they don't make you aware that the railroad track are right behind he building. But it was ok since I could not hear it much over the very loud AC unit or the guy 2 doors down yelling "HEY... HEY …. HEY.. HEY over and over for 30 mins at 11 pm. Staff seemed annoyed you were there at check in. Wife killed a roach in the bathroom... lucky she was wearing flip flop due to the sticky floor. They also don't tell you about the $8 room fee you have to pay at check in.... surprise!! Best part was the rodent trying to get the bag of gummy bears on the chair while we were sleeping. Aw the memories.

Plussat: We stayed in suite with king and full bed and pull out sofa. Two TVs. We loved that the suite was fully tiled. No carpet!! It was clean. It had it's own ice maker in the room. Awesome marble shower with two shower heads. Never heard the train.

Miinukset: The breakfast buffet could be a little better but served its purpose and it was free.

Plussat: Big problem was the railroad noise. I couldn't sleep the first night. But management moved us to another room and it was fine.

Plussat: This place is special. Not only does it have an incredible history and brilliant architecture, it also has a fun vibe! Definitely need to stay here or the ocean surf if you want the hip chill feel of Miami and not the bougie fake feel.

Miinukset: Needs SOME carpet updating in the hallways.

Plussat: Conveniently located near the historic area of St. Augustine. There was a patio overlooking the San Sebastian River, which was wonderful for evening watching a sunset. The hotel had a restaurant, just off the lobby, and also an outside pool.

Plussat: Nice view of canal (when I didn't know there was a train track there)

Miinukset: Freight train, people shouting outside my room... having to walk through questionable neighborhood to get downtown!

Plussat: Not much

Miinukset: Floors were filthy, loud noises all night long, room didn’t look like the pictures, people hanging out in the hallways smoking.

Plussat: The room was very spacious and decorated well. The hotel was close to everything we wanted to do.

Miinukset: There was only 1 tiny trashcan. Noise from road kept us awake. Not enough towels. The hot tub was very industrial and not hot. The receptionist seemed annoyed when we asked for more towels and a trashcan.

Plussat: absolutely everything! From the friendly staff that checked us in to the beautifully clean pool and hot tub, to the location and how you're right on the intercoastal, the deck out back in a way that everything is kept pristine, brought my two grandbabies

Miinukset: Nope

Plussat: Small, good location.

Miinukset: Pet friendly but dogs are not allowed in the lobby, I don’t understand. Very noisy at night . You can hear people walking down the hallway, taking, the traffic. Everything!

Plussat: Cleanliness of the room and lobby and the friendliness of the staff...

Miinukset: The pool and hot tub were both filthy and the hot tub did not work our entire stay... The hot tub was one of the deciding factor of choosing this hotel and was a true disappointment... However they were starting to clean them but it was our last day and as we were leaving the hotel...

Miinukset: There was little specs of dirt on the floor

Plussat: This hotel needs remodeled and I would consider it a 1 star. The mattress and pillows need replaced, the carpet is damp to wet and the tile looks dingy. There is a moldly, musty smell throughout, including the rooms that face the pool.

Miinukset: The first room we were given had an extreme oder of must and mold. I sprayed everything with lysol before we left the room and when we came back, the smell was still so strong. If I was not given another room, I would have left after the first night.

Plussat: Comfortable easy walk to downtown

Plussat: The staff was friendly location was good

Miinukset: Room smells like mold water stopped working for a couple of hours

Plussat: The cleanliness, beds were comfortable. The pool was clean. The staff very helpful and kind. We felt safe and in a clean environment.

Miinukset: The restaurant was awful. The food in a modified menu was awful. It was a bad experience... and we still were charged the full price for the meals

Plussat: Staff handled our concern on dirty bed timely.

Miinukset: On the booking site showed free breakfast. Not serbmving breakfast at all,should lower my price I paid. Plus all the linens in the bed were stained and dirty had to be replaced.

Plussat: Restaurant on site with bar.

Miinukset: WiFi was not good.

Plussat: All suport was there and people where really nice and helpful.

Miinukset: Smell of the room in the morning... could be Airconditioning or pluming. I prefer hotel room with balcony so you can breathe fresh air when you want to.

Plussat: Staff was great

Miinukset: Yes the hot tub was broke also my kids found another kids items in room and with the code 19 going on I would think it would really be cleaned

Plussat: The location and ease of parking

Miinukset: No

Plussat: The staff was courteous and helpful. Making our stay a pleasant one. The pillows were incredibly comfortable and so were the comforters and bed! Loved the sleeping experience

Miinukset: Wish the pool stayed open later and more shaded areas or tables

Plussat: Was very predictable and solid choice

Plussat: I had to make 2 separate reservations due to the fact we wanted to add a night. The manager fixed it promptly. I was well pleased with her,performance and professional services.

Miinukset: The,beds were clean,but were not comfortable. They were firm. ... hard as a brick. Sorry, but the truth.

Plussat: The staff was very nice, and worked hard to meet every need.

Miinukset: The rooms were very musty smelling. The hallways, elevators, area’s around the hotel were dirty and unkempt which is not good with the COVID situation we are in. We had to have our rooms witched due to the odor, and they were very kind about it tho

Plussat: Good location, good staff, can’t complain!

Miinukset: The staff gave my mother a dirty room at 11:30 at night and gave her another room that had a strange odor. They also placed a hold on a card and refused to issue a receipt on property. As consolation for the dirty room they offered a soda to a child at almost midnight.

Plussat: Hotel was clean. Staff was exceptional. Nice restaurant in lobby, but was closed due to COVID. Pool looked nice from afar, unfortunately we had a pop up thunderstorm that caused electricity to go out for over an hour and did not venture out to see for ourselves.

Miinukset: There is maybe 2 inches of crack between the door and the floor of the room. It made the hallway traffic VERY noticeable, almost like the people were in our room. Our coffee maker didn't work, no water bottle was given to use coffee maker (I attempted). Power went out due to storm, thought a hotel of this size would have power generators, but that was not the case. They can't control the weather or electricity though, so not a big issue for us.

Plussat: Not crowded, just off the exit

Plussat: The staff was friendly and helpful. Our room was spacious and clean with comfortable beds. The grounds are beautiful and well maintained. We enjoyed the pool and were happy to have it open. I would recommend Holiday Inn World Golf for families and single people as well, for a night or a week.

Plussat: Room is big

Miinukset: Did not like reception staff

Plussat: The staff was very nice. Location was good.

Miinukset: The room smelled musty and the whirlpool was out of order.

Plussat: Great location, very friendly and helpful staff, cleanliness, room accommodations

Miinukset: That the restaurant was closed.

Plussat: Not offering breakfast or coffee

Plussat: Modern and clean

Miinukset: Kind of isolated

Plussat: Beautiful location! Lots of room. Loved the mini kitchen with the microwave and fridge.

Miinukset: Cokes are expensive ($3.00) and the ice machines are only on floors 2 and 6. Plus the pool closes at 8

Plussat: I didn’t enjoy this hotel at all.

Miinukset: I did not like the room they gave us. It was behind a wall so it was dark in the room all the time. It was musty and damp smelling. But that’s what you get for going for the cheaper price. Shower handle falling of the wall. I do not recommend this

Plussat: Close to attractions.

Miinukset: Area was a little shady. People sat outside their unit and talked loudly into the night. Restaurant was great.

Plussat: Location

Miinukset: Roaches in hotel. Toilets didn't work until I fixed them myself.

Plussat: Can’t say hot there late

Miinukset: Accommodating

Plussat: Honestly I didn't like anything.

Miinukset: We had to change rooms because the deluxe king room wasn't what was pictured in the advertisement and it was on the back side of the hotel by the dumpsters. It was disgusting and there was no view unless you like looking at a brick wall. Plus the beds was too hard and we kept having issues with the door locks. We had to keep going downstairs to reprogram the card. There is no free breakfast either. The lobby was closed our whole stay. We had to stay in a queen room and the price was ridiculous.

Plussat: No breakfast served. The location was fine. I was across the street from the Visitors Center where a shuttle bus ran. It was quiet. No complaints.

Miinukset: I told the maid I didn’t need my room cleaned the first day. It would have been good for him to check back to see if I needed anything like toilet paper or soap.

Plussat: None

Miinukset: I don’t like nothing about this hotel in the bathroom I found some hair and reserve a king bed when I arrived they change my room with 2 bed

Plussat: No breakfast, out side our room was trash, garbage just dirty. Staff was nice. I know covid 19 was going on but it doesn't have to be dirty.

Plussat: Swimming pool Free parking Price Close to downtown.

Miinukset: Air conditioning very noisy. little bit old.

Plussat: I’ve stayed here many times. The room is fine for short stays. The employees are very nice.

Miinukset: The grounds of this hotel are filthy. There is trash everywhere. Open your room door and walk outside and you can’t help but wonder when the last time someone cleaned the grounds.

Plussat: DennyS available

Miinukset: Bed was extremely hard, woke up several times in pain. 1 light didn't work.

Plussat: Good location for activities and sightseeing.

Miinukset: Hotel is showing its age. Housekeeping staff was rude when we asked for additional towels toilet paper and soap. Surprising since they weren't doing daily housekeeping because of corona virus. Paint peeling in bathroom. Plumbing problems and roaches.

Miinukset: Kitchen closed more than once during stay

Plussat: Clean, nice, accomdating and within all restaurants and attractions.

Miinukset: No

Plussat: From the moment you pull up. Very nice. Inside and out. Beautiful. The room as are great. I had the hot tub room. It was very nice.

Miinukset: Nothing

Plussat: Close to the beach.

Miinukset: Would not move us to king room even though queen beds too small for my fiancé. No one ever at front desk. Housekeeping not working so have to take out trash and go up front for towels... and no one is up there. Not on the beach. Room faced pool. Noisy

Plussat: Large clean room with a view of the pool. Easy walk to the beach. Good restaurant and all the staff were very friendly and helpful.

Miinukset: The only thing we didn't like was the cool weather. The hotel was really great and conveniently located.

Plussat: Cleanliness and the location of the hotel.

Plussat: Clean, well laid out, spacious. There was a huge tub in the room, which was wonderful.

Miinukset: Wish I could have been facing the ocean!

Plussat: Very clean and maintained

Miinukset: This hotel was listed as beach front. We were on the top floor but our view from our balcony was blocked by homes closer to the beach. We paid extra for that beach front view that we didn't get

Plussat: The receptionist lady was very helpful. We are thinking in coming back again very soon.

Plussat: Personnel responded to our needs very quickly. Hospitable staff. Close to the beach.

Miinukset: Waitress in restaurant was not friendly.

Plussat: The proximity to stuff.

Miinukset: I understand there are things that hangs due to covid 19 but cleaning my own room, changing the sheets, emptying trash and so forth isn't enjoyable on vacation. The front desk staff has to give us everything and have the time they seemed bothered. Not the guests fault!! They seriously need to quadruple the number of hooks and weeks for drying bathing suits, towels and so on. Beds were hard. I would not stay again.

Plussat: What a nice place to stay. Everything and everyone was excellent. The room was very clean. Job well done housekeeping. I would highly recommend this hotel to anyone coming to stay in St. Augustine.

Miinukset: Everything was great.

Plussat: Location was great and staff was friendly. The pool was also a plus. I enjoyed my stay here.

Miinukset: I couldn’t get a cord to connect the internet to my game console.

Plussat: Close to I-95.

Miinukset: Dangerous property.

Plussat: Close to markets.

Miinukset: Very dangerous hotel. You'd be safer sleeping in you vehicle.

Plussat: Friendly employees

Miinukset: Changing rates thru my stay

Plussat: The room was clean. Service was nice. Bed was comfortable, and shower was hot. Great deal and best price around. What more could you ask for.

Plussat: Everything else was very good

Miinukset: The majority of the lights in our room didn’t work

Plussat: Value for money.

Miinukset: All was fine.

Miinukset: A room had a wet animal smell we bought freeze to take smell out

Plussat: I liked that it was right next to the outlet mall and several restaurants

Miinukset: Kids screaming in the pool at 6am and couldn’t sleep because of it

Plussat: I did not like anything about this property

Miinukset: Room was dirty. Bathroom disgusting old urine stained toilet. This made it smell horrible. Ask for non smoking but the room ricked of smoke.

Plussat: Location and price

Miinukset: No

Plussat: Very nice place. Close to stores and resteraunt. Staff is very nice. The main guy at the desk goes above and beyond in customer skills. The pool was awesome.

Miinukset: The air in my room would only go down to 66 and the end tables were broken in the middle of the beds.

Miinukset: This hotel smells bad. Rooms smelled musty and Smokey. Hallway AC was not working at all. Leaking AC above our room dripping into our room.

Plussat: The location

Miinukset: The hotel had bad smell. Worst was the desk clerk in the morning at check out. She was rude and rushed us out the check in area while we tried to finish eating and was before check out time.

Plussat: Bed was comfortable

Miinukset: $---- dollars for one night with a sink that had a leak everytime you turned the water on from the pipe underneath. Desk concierge borderline rude/ abrupt.

Plussat: Nothing

Miinukset: They were roach infested and very dirty

Plussat: Free breakfast was juat a hair better than most continental breakfasts. Add hard boiled eggs and it would be 👍. Location was right off highway and fifteen min drive to downtown. Room was decent, smelled like bleach.

Miinukset: Number of tables in breakfast area!!! Get there before 745 for a table. Only one check in person.

Plussat: I liked the bed. The tub needed to be repaired, it didn't hold water for a bath.

Miinukset: The shower didn't work. The slider to the balcony was off-track making it difficult for it to open. People in the hallway of the 2nd floor were outside their rooms smoking marijuana. The advertised breakfast was shutdown. Pool closed, but Days Inn right next door, their pool was opened. The agent said they didn't take AARP. And in fact I asked Super 8 if they did and reply was yes. The agent service was poor. I think I should be compensated for no breakfast advertised and no pool and no discount for AARP. Eva Desmarais AARP MEMBER ID: 344244

Plussat: Nothing

Miinukset: They didn't have maid service we were for three days they not once change the sheet no coffee pot the ice box didn't work in one of the rooms the wifi was trouble it was off I would never never send anyone and it was my Birthday I think I deserve a free three days vacation.

Plussat: it was a nice room and comfortable stay

Plussat: Staff was very nice and helpful Loved that the rooms didn’t have carpet

Miinukset: The bathrooms were not so nice and dated Online it said breakfast included and when we got there it wasn’t due to the virus which is understandable but maybe update it on the website so when someone is booking on a budget they can plan This was a little disappointing

Plussat: Room was spacious.

Miinukset: Not aware pool was closed and both hotels next to us there’s was open. Staff messed up charged twice causing overdraft fees had to check out early never apologized was only told take it up with your bank on a Sunday and 8 hours from home

Plussat: hotel staff was nice and friendly

Miinukset: Cockroach in bathroom, bathroom from second floor leaked into our bathroom tub thru ceiling, no continental brkfst like advertised, no microwave in room, no coffee in room

Plussat: It was quite

Miinukset: No

Plussat: Staff was good.

Miinukset: No food or drinks available

Plussat: Free shuttle to downtown and back just by calling them. Clean as well

Miinukset: Nope all was great

Plussat: Very clean, staff was friendly, close to downtown and attractions.

Miinukset: The restaurant was closed due to pandemic.

Plussat: Clean, safe and close to everything

Miinukset: Nothing

Plussat: Very polite staff and the hotel was spotless.

Miinukset: The area around it was a little nervous walking around.

Plussat: Covid was going on

Plussat: Walking distance to restaurants and shops, or complimentary shuttle downtown if you're tired.

Miinukset: Pillows were a little too floppy, everything else was great.

Miinukset: A little bit on outside of town

Plussat: The staff was excellent very friendly and helpful.

Miinukset: No

Plussat: Location from downtown.

Miinukset: No

Plussat: There was a parking few not mentioned prior to booking. The street was empty and we could have parked right on the street. No pool opened or exercise so the price should have been lower.

Miinukset: Property was fine .. we were only there to sleep as nothing was opened

Plussat: It was in a great location with in walking distance of everything.

Miinukset: Rooms had a odor, and the air condition was very loud.

Plussat: The pool was nice and warm. It was a little crowded on Saturday but the beach is just a hop, skip, and a jump away and made for an excellent alternative.

Miinukset: The shower head had some issues as far as the stream option goes, but overall we really enjoyed our stay!

Plussat: The breakfast here was great and staff friendly and helpful

Miinukset: Pool was closed for renovation that we did not know when we booked our rooms. Some items in rooms were dated. Bathtub dripped and was a rust line so had been happening for some time

Plussat: The staff was super friendly, and went out of their way to make me happy.

Plussat: The beach was close. Coffee was good

Miinukset: Landscaping. The pool area nicer with umbrellas. The rooms need remodeled

Miinukset: Cleaner room. I did not get my $25 back yet.

Plussat: PERFECT location - steps from the beach (lifeguarded 10a-5p from Memorial Day to Labor Day, I think), Publix right across the street for snacks, easy access to all the sights in St. Augustine

Miinukset: The room always smelled musty/damp and the toilets clogged more than once (in both of the rooms we stayed in)

Plussat: Great location with easy access to the beach and a short drive from downtown

Plussat: Staff members upgraded our room at no additional cost which  greatly increased our comfort as we traveled with my mom  who is 83. hotel employee sas a delight and helpful with local tips and insight! Great stay.

Miinukset: A few brief hours when some teens were next door making a lot of noise. But management resolved promptly.

Plussat: Excellent location. We decided to stay an additional night and booked one night at this hotel due to the hotel we were staying did not have any availability for one more night. Best decision we’ve made. The hotel was very accommodating; the bed was comfortable and they included breakfast with our stay. The only thing I regret was not booking with them the other 6 nights we visited St. Augustine. Next time! We will definitely be back and we will book with them again. Thank you

Miinukset: No negatives identified. Everything was great!

Miinukset: Pool and hot tub were closed. I would have liked to have been informed about this prior to my visit. That was disappointing. It felt like the truth was bing kept from us.

Plussat: Comfy bed & pillows, great breakfast choices, great location, great price.

Miinukset: Night noises (voices and noises from fellow guests) could be loud sometimes.

Plussat: The room was clean and nice enough

Miinukset: When I was brushing my teeth a roach bug came out in the sink. It was gross and I killed it. I was scared one would get in my luggage and I had to spray my luggage when I got home. Pool was very nasty. I thought they would clean it. They need a shower outside for folks coming from the beach. The pool was full of sand and there was dirt and sticks and leaves in it. I wouldn't get in the pool because of it being so nasty.

Plussat: Good access to Vilano beach comunity, very clean and comfortable . The included breakfast was also a pleasant benifit.

Plussat: The cookies in the afternoon

Plussat: It was a nice place to stay.

Miinukset: There is only one elevator and it is really slow.

Plussat: Hot tub, nice sized room with balconey, complimentary breakfast with very pleasant host, internet access.

Miinukset: Didn't have a heated pool, an issue given cool winter weather in St Augustine.

Plussat: Great value for the money. Very clean and nicely decorated.

Miinukset: Sleeper sofa was terrible for young adults. Recommend only for small kids.

Plussat: Front desk staff was accommodating. Room layout and size was nice.

Miinukset: Bed in first room caved in the middle. Bed in our new room did also but not as bad. AC unit made a loud rattle noise when it kicked on.

Plussat: Location and price.

Miinukset: The first room I was put in - the USB port in the nightstand was missing. I called and was put in another room. The room’s floors were a vinyl and were very slick - like greasy. I couldn’t go without wearing socks. The bed was a little hard.

Plussat: Nothing.

Miinukset: No breakfast available. No access to lobby. No cleaning service. Room was much less desirable compared to photos. The only business you are in is to supply a good night's sleep. The bed was so uncomfortable we barely slept.

Plussat: Comfortable bed, newish furnishings, convenient location right off interstate and short drive to historic St. Augustine

Miinukset: Floor was filthy (clearly wasn't mopped before we checked in), frig didn't work well, water pressure was poor

Plussat: The pillow options.

Miinukset: Very poorly lit. Bathroom didn’t feel clean because of the disrepair it was in...hole in ceiling, safety bar in shower needed fixing, etc. Shower flooded bathroom floor. The floors were dirty. Didn’t feel like the hotel was in a safe area.

Plussat: Been there before good location, I requested 2 rooms adjoining. Didn't get. I did get 2 rooms ground floor.

Miinukset: 1 room had an awful chlorine smell. The rooms were not close enough.one room the plug in the tub was stuck, we had to stick something under the plug to drain the tub while in the shower.

Plussat: Everything

Miinukset: Nothing

Plussat: the room was clean, also there were no carpet in the room.

Miinukset: The room was next to the pool, as an older person I like less noise.

Plussat: The staff was nice.

Miinukset: No microwave. Roaches was in room.

Plussat: Breakfast not available due to covid restrictions The price was only positive here

Miinukset: It seems that this is a live in motel and they get really loud because that's their house

Plussat: Desk staff was awesome. Room was clean.

Miinukset: Tub did not hold water. Hot water was only luke warm. More like a Motel than a Hotel. Entrance was on the outside. No elevator. Husband is handicapped. Stairs are difficult. Doesn't want to stay on 1st floor

Miinukset: Bathroom was a bit small.