St. Augustine hotellia

Plussat: The friendliness of the staff

Miinukset: Nothing

Plussat: The location was amazing. The suite room was gorgeous and the staff was so friendly. Some of my clothes in my bag got wet on the drive down and they dried and folded my clothes for me. So friendly and really made checking in easy. They also have umbrellas to borrow.

Miinukset: The breakfast was very basic. Even if they added some hard boiled eggs or some cereal and milk, it would have been better. The food that they did have was high quality though.

Plussat: Location

Miinukset: Breakfast was limited

Plussat: Location was excellent. We could walk to shops, restaurants, Canstillo de San Marcos, etc.

Miinukset: It wasn’t what we expected per description of site. Room was small. With sink in bedroom, bedroom was cramped. Didn’t care for view from balcony, back of buildings. Elevator was unavailable.

Plussat: This hotel's staff have been extremely friendly, beyond helpful, they offer free continental breakfast, free wi-fi, discounted parking, elevator usage, and the room has that romantic feel.

Miinukset: Not a thing.

Plussat: Very quaint and pretty with a fabulous location.

Miinukset: There is no public, communal space to sit in in the evenings after 8.

Plussat: We only had fruit for breakfast. It was ok.

Miinukset: We were above the chocolate store and it was very noise. The people in the room next to us had a barking dog. We should have asked if you take pets and then we could have made arrangements for a different place to stay.

Plussat: Location location made a huge impact for 4th July holiday. The hotel is next to the oldest school house and on the Main Street to many shops,restaurants and pubs lots of music. We had a wonderful time. We were able to chill on the back deck in the rocking chairs very relaxing we loved it. Taking the trolley tour was the best you can jump off and on throughout the day take tours if we had another day we would have done it again .

Miinukset: Guest were filling coolers with ice which left us with no ice for our room just for a drink

Plussat: Lovely and clean. Helpful and friendly staff.

Miinukset: Don't like the pillows. Need to be more comfortable

Plussat: Very clean,quiet, comfortable rooms, very friendly staff and you can't beat the location! Lovely free continental breakfast.

Plussat: I cant wait to stay here again. The beds were so comfortable! I slept like a dream. The staff was extremely nice. We have members of our party who are gluten free. I man helping at the front desk/ breakfast bar went out of his way to bring us cereal thats was gluten free and proceeded to check the labels on the boxes to see if he had any other gluten free option. He offered to get other gluten free option if we were going to stay longer. The location was incredible. One of the best stays Ive had.

Plussat: The staff were excellent! Even though we checked in so late, Ryan and Lily waited for us. Very professional! The Inn is smacked in the middle of all the sights and restaurants. It is so convenient.

Miinukset: We got the suite, and it’s about time for them to change the mattress of the sofa bed.

Plussat: We arrived early and they permitted us to check in early. The room was very clean. Everyone at check in was very friendly and professional

Miinukset: The shower leaked all over the bathroom floor and into the entrance of the room. The quote of $24 for parking is inaccurate. We were charged $28 dollars to park. The air conditioner in the room was either full blast or off/no other ways to control the air.

Plussat: The staff were extremely friendly and went out of their way to ensure our stay was amazing I couldn't as for anything more. The hotel was in the perfect location for the venue we were utilizing.

Plussat: The location and friendly staff.

Plussat: The location is within walking distance to great shopping, dining and attractions.

Plussat: Beds were so comfortable loved the pool music piped outside nice touch. We had balcony and enjoyed that with view. Nice size room

Plussat: This hotel is excellently located, situated in the very heart of historical Saint Augustine, Florida, with all the landmarks, shops, restaurants, and tourist attractions at just a short walking distance. The check-in process went smoothly. We were greeted by the valet staff and was welcomed in right away. The check-in process went well and was given a summary of the hotel's features and hours. The hotel was very well kept and nicely decorated, despite it being in an older building/older part of the city. The bathrooms were gorgeous! And the beds were quite comfortable.

Miinukset: We stayed in room 120. The room was much smaller than expected. I stayed with my family (there were 2 adults and 1 child in the party), and the room was a bit small/uncomfortable to move around in. I'm glad we stayed only for one night! There wasn't a sofa or anything (just a desk chair), and the bathroom itself was quite small also. There was a small fridge in the room, but it wasn't working, so we weren't able to store a small bottle of milk we brought along with us. The rooms are not sound-proof; we could hear everything in the room next door, and even worse, we could hear everything going on out at the street behind the room, which made it almost impossible to fall asleep unless you had earplugs. Although the bathroom was beautifully maintained, decorated and renovated, the shower floor was extremely slippery making an accident ready to happen. They did have an anti-slip shower mat in the bathroom, but it would be helpful if we would've gotten a warning of some sort, because I could've nearly slipped and fallen before noticing that the shower mat was indeed necessary. Also, the shower door was not leveled correctly (the bottom of the shower between the door and the wall remained opened), which made the bathroom to easily flood each time someone showered. Lastly, the front desk was open only until 10pm, therefore it was quite difficult to ask for an extra blanket or pillow upon bedtime, which usually too place after that time. Lastly, there is NO self parking!!! Valet is the only option for parking at this hotel and it will add a $28 fee per night of stay.

Plussat: Good location and the staff was very friendly.

Miinukset: The room that I was given have some maintenance issues that need to be addressed right away. The shower door leaks very badly causing a slipping hazard.

Plussat: Breakfast was gorgeous!! Staff was exceptional.

Miinukset: The Champagne my daughter ordered us for our arrival never showed up until we were sort of ready to leave...

Plussat: The bathroom was lovely marble tile and modern ,the bed was comfortable ,as well as the pillows

Miinukset: It rained !

Plussat: Location is awesome

Miinukset: Cost of parking only complaint

Plussat: location, friendly staff (not over-friendly)

Miinukset: having problems with heat, one elevator out of service (my wife is handicapped), parking

Plussat: Room is clean and new and modern.

Miinukset: I thought the food there is a bit of pricey

Plussat: It was excellent and the lady at night was incredible. Love her

Miinukset: Not enough parking

Plussat: Modern. Clean. Great location. Has parking.

Miinukset: Lack of safe in room.

Plussat: Great location. Clean and friendly staff

Miinukset: Pillows are terrible. Complimentary breakfast was a little light on selection.

Plussat: Very clean and well kept hotel. Very comfortable bed. The lady at the front desk is doing an excellent job. Will definitely stay here again.

Plussat: Great location within a 10 minute walk of the historic centre. Simple but clean and welcoming. Friendly and helpful staff, special thanks go to Carianne on the front desk and Jean in housekeeping in helping make my stay a memorable one.

Miinukset: Nothing!

Plussat: The beds are comfortable, the walls are thin though.. i can here my neighbors. The floor was not really vacuumed .. we could have used more soap.. but it was overall pleasant, perfect location and reasonable.

Miinukset: Cleaner rooms?.. update a bit.. more choices on food items

Plussat: The decoration and conform

Miinukset: Staff

Plussat: The receptionist was very unfriendly. It made us feel like she didn’t care if we were there or not!

Miinukset: Her unfriendly attitude!!!

Plussat: I love everything

Miinukset: Nothing

Plussat: Loved the area, convenient to all. The room and bedding was very comfortable, clean and quiet location. No parking issues. Was a very pleasant stay, will recommend to others and would stay here again.

Miinukset: No microwave in the room, TV would not work if weather was bad, fan in bathroom was noisy and no room phone due to phone jack not working.

Plussat: Staff was very nice and helpful when we asked for anything.

Miinukset: They did not clean the room only put in clean towels from the 2nd to 5th .The first day had to ask front desk if it was their standard not to make the bed (she did send someone ).I have never stayed in a hotel anywhere the room was not cleaned daily.

Plussat: Location and accommodations

Plussat: Perfect location close to everything we wanted to do. Room was clean and bed was comfy. The staff was friendly and very helpful. Will definitely stay here again.

Plussat: Convenient to St George street !

Miinukset: Wasn’t clear when o made reservations that there would be parking fees.

Plussat: The staff was nice. There was no breakfast but a nice to go brown paper bag with water, apple, and a muffin. Beautiful view.

Miinukset: Our room had a great view but was next to an outdoor common area with tables and chairs. People were drinking and playing games very late. The mini fridge sounded like a washing machine. The price was a bit high with additional parking fee.

Plussat: Location and cleanliness

Plussat: Perfect location clean room beautiful bathroom great responsive staff

Miinukset: Could have used a blanket available in the room

Plussat: We love the view of the bay from the balcony. Also the close proximity to the walking area.

Miinukset: I do not like having to pay for parking my vehicle when I am already paying for a room.

Plussat: Location.

Miinukset: Fountain

Plussat: Great location to all the attractions.

Miinukset: The band playing late at night.

Plussat: The location of the property was within walking distance to everything in town.

Miinukset: Parking is very tight. Once parked, you are encouraged to walk to everything because it is hard to move your car. I wanted to drive to a restaurant but had to pay for a Lyft instead. There is also a parking fee to stay at the hotel. I think it was $15.95. I previously stayed at the Sleep Inn and drove to town and paid to park. I enjoyed Sleep Inn better. If you don’t want to move your car, then Best Western is a great option. I would never stay at this location again. It is also very noisy.

Plussat: The location is fantastic! The pillows were fluffy and comfortable. There's a really great view of the bay across the street from the top floor balcony. They have a vending machine and also sell snacks in the lobby.

Miinukset: The bed was a little stiff. The parking lot is very small, but there's a man that parks your car for you.

Plussat: Beautiful updated room. Perfect location. Great value. Staff was pleasant and efficient.

Miinukset: There was nothing that did not meet or exceed our expectation

Plussat: Location, cleanliness, quiet and friendly staff.

Miinukset: Small room , bed to firm small bathroom and low water pressure from shower head.