Stellenbosch hotellia

Plussat: Great wine. Views! Food!

Plussat: The location; The room decoration, facilities and size. Staff always ready to help.

Miinukset: Our room (number 2??) was in the 1st level of a building far away from the reception, restaurant and hotel entrance. To reach it you have to climb a very steep staircase with very high steps. For someone over 70 this is a big inconvenience. In fact, it seems this no place for people with walking difficulties. Lots of stairs are the rule. It must be said that the staff are always ready to help. But even so...

Plussat: Location awesome, staff superb, they upgraded our room to one that overlooked lake and vineyards. Wish we could have stayed longer.

Plussat: Pleasant and peaceful environment, Fantastic view, Beautiful room, good food, winetasting, friendly staff

Miinukset: Nothing.

Plussat: luxury hotel on wine estate.large room with balcony overlooking beautiful scenery of vineyards. great location for visiting other vineyards, wine tastings and seeing wine country.hotel was not booked and we were thrilled with the upgraded room.

Miinukset: I really loved this hotel and setting.

Plussat: fantastic wine estate and hotel to stay in while sampling all the wine of the region. honeymoon suite was well worth it!

Plussat: The scenery (and view) was excellent. Spacious rooms.

Miinukset: Five star prices and two star service delivery. The accommodation and the restaurant prices align with a five star establishment, the staff however has not been properly trained and there was not adequate supervision at reception, housekeeping or at the restaurant. At a five star hotel they should pay more attention to detail.

Plussat: Our room was very comfortable with splendid views. The staff were very helpful and always smiling. The location was quiet although just on the main road.

Miinukset: Our room was in a block furthest away from the reception and restaurant which was not very convenient especially if one is on the wrong side of 75!

Plussat: Luxurious surroundings with excellent food & wine.

Miinukset: Open plan bathroom style, which is ok for couples, but not great for extended family members or friends travelling together.

Plussat: The hotel facilities, beautifull scenery and exellent service made our trip unforgetable. The veiws are breathtaking. We will definately stay here again.

Miinukset:

Plussat: The location and rooms were very good indeed.

Miinukset: The restaurants are not quite as good as you'd expect at a 5* hotel, and the staff in the restaurants are disorganised and slow, though to a certain degree this is endemic in South Africa.

Plussat: It was a wonderful experience.

Miinukset:

Plussat: Grounds of hotel were beautiful and peaceful

Miinukset: Bed was horrible and way too hard and the on site spa average. My body hurts more because of the bed and the massage at the spa was just so so.

Plussat: Beautiful room. Prompt service. We requested a cab/driver and he took us to a few fabulous wineries that were not on our list. It made the trip to Stellenbosch!

Plussat: All of the different experiences on offer - birds especially

Miinukset: Minor points - hair dryer plug would not stay in socket; patio rather dirty; sunloungers in private garden left out overnight so wet in the morning; no coffee jug for ground coffee; no drinking water in the room.

Plussat: The deli was awesome! I also enjoyed the gas fireplace in the room: very easy to use and romantic

Miinukset: I felt that the hotel was overpriced and the rooms lacked the luxury finishings.

Plussat: Great to have horse riding on site. Our daughter loved being driven around by Stanford in his golf buggy.

Miinukset: The quality of food was very disappointing, particularly in a region known for great food.

Miinukset: Our booking was lost between booking.com and the hotel. We where made to wait over an hour for our rooms and staff would not tell us what was causing the delay which lead to frustration after a long trip. Guest manager did apologize the next day for the inconvenience but despite this I would personally not stay at again or recommend this hotel. Also believe rooms did not meet 4 star quality. Having stayed at various 4 & 5 star hotels around SA on this trip, the rooms and facilities at Spier were below standard of the others of similar grading.

Plussat: The only good thing was that it is on the same property as the conference centre where I was attending a conference!

Miinukset: Room key did not work every single night, the dustbin was not emptied until I put in the middle of the room, the cobwebs are actually hanging down from the ceiling and I don't think that the ceiling fan has ever been cleaned, the food is really good but certainly way over priced!

Plussat: The layout is lovely

Miinukset: The service directory in each room is a little too small. The bathrooms are a little cold during the winter - heated towel rails would be good

Plussat: Due to the off season period it was very quite. A bit artificial but a beautiful place to be. Staff is very friendly and helpful. The Moyo and the Jonkershuis restaurant are both advisable as well.

Miinukset:

Plussat:

Miinukset: Needs a gym

Plussat: Peace and quite

Miinukset:

Plussat: The facilities available and the location

Miinukset:

Plussat: The hotel is lovely and the location stunning. The rooms are beautiful and set in small clusters, with 4 different swimming pools so that none ever seems crowded or noisy. The Spa was fantastic, a real treat at a decent price - would highly recommend it. There was a wedding ceremony on the lawn during our stay, which was lovely to be able to watch and enjoy the fireworks at night.

Miinukset: Having stayed at the Lanzerac many times before, we were expecting the same 5 star service we have always received - how disappointed we were. On arrival our 2 double and 1 twin room were in fact 3 doubles, leaving 2 teenage boys to share a double bed was not ideal! They eventually split one of the beds, but in the wrong room! We waited a long time for service on the terrace with the staff disagreeing among themselves whether we could just have sandwiches. It also took twenty minutes for an ashtray to appear. Breakfast was appalling - the hot buffet was akin to that of a 3 star hotel and service was equally thin. Terrible customer care and bad service - inexcusable!

Plussat: The setting

Miinukset: Quality of dinner food not up to 5* standard in my view - we stayed at the Vineyard in Newlands and the mount Nelson also on this trip - both were better food!

Plussat: The setting and the friendliness of the staff.

Plussat: Excellent location for Stellenbosch; everything within easy drive and the facility was very good...........food excellent and a very interesting evening selection. Staff extremely helpful.

Miinukset: Condensation dripping from the roof caused by the heated pool and sold weather outside.......clearly nothing else to complain about !!!!

Plussat: Very friendly, accomodating and flexible.

Plussat: Location for wine and golf, and it feels more safe to be outside Cape Town center

Miinukset: Take the clients problems more seriously

Plussat: Excellent rooms, food and swimming pools.

Miinukset: No

Plussat: Stay was very short but found reception staff very accomodating and helpful

Miinukset: Service at breakfast was a bit slow and meal itself was not up to par for a 5 star establishment

Plussat: Breakfast

Miinukset: I booked through this website which indicated that Majeka house is 5 star. When we arrived we were booked into the guesthouse which was NOT 5 star. It was very disappointing! Some of the bedding was dirty, the bathroom was dirty and not property cleaned, my car had to stand in the road overnight as there was not sufficient parking. For the price I paid I could have stayed in a very good 4 star B&B. This guesthouse I was booked into is not even 3 stars in my opinion. I think it is misrepresentation on the website.

Plussat: Excellent rate and excellent quality of food. Modern room

Miinukset:

Plussat: Customer service is satisfactory from booking,restaurant,Spa and house keeping, interior design is exquisite, comfort is unmeasurable.

Miinukset: Gymnaisum equipments need some upgrading or at least maintanance expecially the rowing machine.

Plussat: extremely clean and staff were excellent

Miinukset:

Plussat: Friendly. Very high quality room. Good value for money

Miinukset:

Plussat: The staff went out of their way to make our stay memorable.

Miinukset: NA

Plussat: The hotel is situated in a beautiful mountainous area with surrounding vineyards. The room is furnished in a French Provincial style and all needs are catered for. Friendly and exceptionally well trained staff makes your stay an unbelievably relaxing and pampered experience.

Plussat: Nice welcome on arrival and assistance with accommodation. Convenient and good location. Well organised and well tended premises. Good breakfast. Beautiful outlook. Stellenbosch nearby. Franschhoek close. Wine region very accessible from here. Plenty to see and do. Pity I was not able to spend longer.

Plussat: The staff was amazing

Miinukset: poor facility orientation and comfort due to renovations- very small room

Plussat: Hotellin sijainti oli keskeinen ja mahdollisti paikkoihin tutustumisen jalan. Autolle oli parkkihalli. Hotellin henkilökunta oli ystävällistä ja auttavaista.

Miinukset: Äänieristyksessä oli hieman toivomisen varaa.

Plussat: The staff were very friendly and kind. We booked via the Internet and received a stuffed (smokey) room. The moment there came an opening the staff kindly upgraded our room. Thank you very much. We stayed for two nights. There were safe underground parking which was welcome.

Miinukset: The stuffed (smokey) room was not very pleasant. It was very hot and we couldn't use the aircon as even more smokey air entered via the aircon. We had to open the window at night ( for fresh air) and did not sleep well due to the traffic noise. Luckily the staff moved us to another pleasant room the moment they had place - thank you very much.

Plussat: The hotel is very well situated in town. Restaurant serves decent meals at good prices.

Miinukset: Parking space is limited. Studio rooms are very small.

Plussat: Very clean, old fashioned hotel, with all the basics needs. Very reasonable priced.

Miinukset: No

Plussat: The location of this hotel is perfect.The rooms are quaint and comfortable. Appreciated the indoor dedicated parking as parking was one worry we had about staying in the town centre. Walking distance to all local attractions and reatsaurants and ideally situated for visits to the wine farms.

Plussat: Great location. Good size adjoining rooms. Nice freshly cooked breakfast.

Miinukset: Be aware that the 3rd floor of the hotel does not have a lift and can only be accessed by an external staircase from level 2. As we needed to check out at 6.45am on a Saturday the desk manager offered to arrange a breakfast box however this never arrived.

Plussat: I was upgraded free of charge because my first room had no shower. The apartment was roomy, comfortable, with a balcony that looked out over a quaint street of shops. The Java Internet Cafe downstairs was a great resource for computer use and food. The provided breakfast was lovely. Underground parking was nice and the staff was friendly and helpful.

Miinukset: It was slow getting someone to let me in and out of the parking garage at times. The free internet service was down during my stay.

Plussat: Location/ Quality Restaurant/ Superb Breakfast

Miinukset: Had to move from Ground Floor Room as Courtyard was in use as a Drinks area and a table of people immediately outside our French Windows.

Plussat:

Miinukset: The rooms keys need to be upgraded. Daughter was given a smoking room when we requested a non-smoking one. TV did not function properly. Cell phones interfered with all other electronic equipment in room.

Plussat: Well located in the centre of Stellenbosch.

Miinukset:

Plussat: Accessible to many facilities

Miinukset: No

Plussat: Beautiful countryside, lovely hotel. Food fantastic.

Plussat: The location was superb with spectacular views of the mountains and surrounding countryside. My wife and I were both impressed with the the frirendliness and helpfullnes of the staff, and we would have no hesitation in returning or recommending the hotel.

Plussat: We would happily stay here again however,notwithstanding we booked a room with a valley view and an en suite we were allocated a room with no valley view and no separate en suite.The toilet/washing facilities were in the bedroom separated by small screen-not good,so avoid room M2! The checkin staff did give us another room but no view.Apart from this irritation it was fine. The restaurant was pretty good value and not surprisingly so was the wine. The view from the hotel terrace was fabulous.

Plussat: Its location in the middle of the Cape Wine Region. Being secluded from the main street, it is very quiet and relaxing. The dining room is nicely decorated and it has a great selection of wines from the region.

Miinukset: Wireless internet connections did not work, though I got the access code from the reception.

Plussat: relaxed atmosphere, beautiful setting, friendly staff

Miinukset: Wireless internet should be free even though there are two terminals you can use,

Plussat: We went to the Devon Valley Hotel for our Honeymoon and all I have to say is"EXCELLENT"!!! "Fantastic" Everything was above standard! We enjoyed the food and the room was great!

Miinukset:

Plussat: Very nice hotel and nice view

Miinukset: Nothing

Plussat: Beautiful sight, really relaxing and nature related, great breakfast (best we had in South Africa), attention to details

Miinukset: A little bit far away (10-15min drive) from the city center

Plussat: Very quiet peaceful.

Miinukset: Resturant was empty at dinner.

Plussat: Room and room service was very good.

Miinukset: We had no hot water. No alternative plans were made from hotel side. No discount in price was offered for the terrible inconvenience. It was our anniversary and it was not perfect.

Plussat: liked everything!

Miinukset: liked everything!

Plussat: Beautiful & historic hotel with very friendly, helpful staff. Very centrally located. Hotel was being renovated while we stayed there but this wasn't at all an inconvenience unless you make it one. Breakfast was fantastic.

Miinukset: we had no hot water on the first night and it was cold. there were construction going on which we were not informed about when we made the booking

Plussat: The location in the centre of Stellenbosch was excellent. All the staff were very good, including immediately transferring us to another room when we had problems with ours (see below).

Miinukset: The hotel was noisy, not just because of renovations (which is why we had to swap rooms and which will be going on until mid December) but also because the wooden floors, ceiling and other fixtures amplify every sound. I know it's a historic building, but some more soft furnishings might deaden the noise a bit. The first room we had was uninhabitable because of renovation noise and I don't think it should have been let, especially at £100 per night. It was impossible to spend any time in it at all during the day because of the deafening hammering and drilling from the other side of the wall. Even without that, it was just above reception and there's a lot of coming and going late at night and early in the morning.

Plussat: It was a historical building and nice buffet at breakfast.

Miinukset: It was difficult to find the hotel by car because the main entrance and approaches were under construction and hidden. As the room was old but not so unique, I found it a bit pricey compared to nice hotels in Cape Town. I hope to visit after they finish the renovation.

Plussat: Wonderful. The staff were incredibly helpful. Our room was beautiful wih a fireplace that went through from lounge to bedroom. Great breakfast.

Miinukset: TV reception poor. We also wanted a cocktail before dinner but unfortunately they don't have a bar. Given the number of bars in Stellenbosch however this wasn't too much of a problem.

Plussat: The rooms were large and the ambience restful. The staff were also helpful.

Miinukset: Booking transport directly from the hotel can be expensive.

Plussat: Charming, old world and historical. Interesting architecture and decor. Close to museums, shopping and restaurants. Handy for visits to wineries and spectacular countryside.

Miinukset:

Plussat: Loved the old fashioned style, particularly the four poster bed! Breakfast was absolutely superb. Great location. Parking a bonus.

Miinukset: nothing

Plussat: The service was excellent, the room very comfortable, loved the dressing room and the bathroom, lots of space, very practical. A very good experience. Will def stay there again.

Miinukset: Would just like a shelf above the sink for toiletries.

Plussat: The hotel is in a beautiful environment and the staff members were non-pretentious and friendly

Miinukset: The wireless Internet access in my room did not work and despite the fact that I immediately reported it and the problem was identified, it was not fixed when I left after 6 days.

Plussat: It is in a lovely location and the rooms, especially the beds, are very comfortable and, in general, well-appointed.

Miinukset: I thought that it was not a very fair policy to make people pay for parking next to their rooms when the only other parking was a long way off and there seemed to be plenty of parking available near the rooms. I also thought that leaving the cleaning trolleys outside our room almost 24/7 was not really a good reflection on the hotel as, I feel that the cleaning staff should be as unobtrusive as possible in a hotel.

Plussat: Convenient,efficient,friendly,safe,beautiful scenery,comfortable

Miinukset: Rates very high for what you get,compared to other.Should have a special rate for single person,breakfast included.

Plussat: Easy to find and parking easy.

Plussat: The view is awesome

Plussat: The area, and meal preparations

Miinukset: Change of linene not done, we waited for an hour during check-in, the rooms were still being cleaned at 16h00pm.

Plussat: Excellent views from room. Good location. Clean and well maintained rooms

Miinukset: Resturant could offer better selections on the menu. Breakfast was about the same every day. Some variation each day would have been preferred . Wireless internet in the room was intermittent and slow. Had to use the lobby for better reception.

Plussat: Very pleasant stay in the heart of S.A. winelands. The availability of excursions and excellent eating places makes this an ideal centre for a visit to the Western Cape.

Plussat: colonial atmosfere, personal, comfort,easy to find

Miinukset: breakfast was poor

Plussat: The hotel staff were really friendly and always willing to assist with any requests.

Miinukset: The rooms were very small and cramped.

Plussat: Lovely hotel. good position, close to many restaurants in the town.

Plussat: Staff were excellent and very helpful and the property is ideally located and within easy walking distance to the town centre and restaurants.The breakfast was also very good with lots of choice including healthy options.

Plussat: Wonderful!!! Room are spectacular and breakfast outstanding! Even better than staying at your home!

Miinukset:

Plussat: All staff worked hard to make our stay special

Miinukset: shame the swimming pools were not heated so we did not use them

Plussat: We enjoyed very much beautiful nature, food and their hospitality.

Plussat: Beautiful location. Friendly and helpful staff.

Plussat: Panoramic views of the vineyard

Miinukset: Bathroom becomes wet during shower as shower screen fitting on the bath tub not properly fixed.

Plussat: The staff were friendly and the breakfasts were divine!

Plussat: it´s a very nice place, it´s very secure, the people are nice and helpful, there is a wonderful and good restaurant, it´s quite a quiet place and you can enjoy the time for staying there

Plussat: Beautiful views, garden ad a big room however not a 5* place

Miinukset: Cold room

Plussat: We liked the atmosphere and ambience with fresh cut flowers every day and the natural surroundings accompanied by a helpful and courteous staff.