Suffolk hotellia

Plussat: Clean

Miinukset: Bed was somewhat uncomfortable

Plussat: The room was great

Miinukset: I like everything about the hotel

Plussat: Very comfortable!!!!!

Plussat: We stayed on the 5th floor. Very quiet and clean. Bed was very comfortable.

Miinukset: Nothing

Plussat: The staff was excellent! They made me feel at home from the time of check in until Check out ! Byron and Deidre at the front desk are the best! Always greeting each day with a heartfelt hello

Plussat: best breakfast ever. Lots of choices and the staff kept everything clean and replenshied

Plussat: Clean rooms and public areas, variety of breakfast offerings, plenty of parking, nearby stores, pharmacies, etc. some within walking distance.

Plussat: Hotel staff was friendly, hotel and rooms were clean, areas were all well-kept, breakfast first day was excellent (one of the best we have experienced), but the second morning it was sub-par and we ended up having to buy breakfast on our way out of town.

Miinukset: The mattresses were extremely uncomfortable, we felt like we were back in Europe on cheap overly firm mattresses. Our nine year old even complained that he couldn't sleep because the beds were too hard. The pillows were fluffy, but almost useless with how flat they got as soon as weight was applied.

Plussat:  the front desk could not have been more helpful in getting us checked in and making sure we had what we needed.

Miinukset: Noise levels. It sounded like we had an elephant in the room above us. Floors in entryway and bathroom were very sticky

Plussat: The hospitality and rooms

Miinukset: Everyone was polite and ready to help.

Plussat: Your staff.... Very accommodating and friendly. A plus for your company.

Miinukset: Bathtub drain clogged or very slow to drain.

Plussat: Everything was ok. I arrived late and checked out early. Staff was very nice.

Miinukset: I liked everything.

Plussat: I love this hotel

Miinukset: Room was not as nice as other times we were there!! Wasn’t real clean

Miinukset: I was visiting my daughter and it was the closest hotel around to her house.

Plussat: The staff here is phenomenal! They work hard to meet and exceed your requests. The front desk and housekeeping both went above the call of duty for us!

Miinukset: Seemed a bit old. Could use some improvements

Plussat: The staff was wonderful, the breakfast was delicious and had so many options.

Plussat: The location and the view until they had to move me to another room. Because the tv went out and maintenance couldn't fix it. And the second room smelt like a smokestack. Went back down stairs to request another room that didn't smell like smoke and give

Miinukset: The tv's didn't work well,by the 3rd room the tv went out again,too late at night to call for maintenance repair. So not able to watch the late news really updated me, so I just went to sleep. Woke up to yet again no. Tv. It was a nice room but didn't

Plussat: The location was excellent as we were in town for a family reunion and those events were close by. The river view is also nice.

Miinukset: It appears that maid service times are limited. If you are not out the room by noon, the room will not be cleaned. Found out later that it has to be requested if you miss morning service. Wait time for clean towels was long.

Plussat: Location

Plussat: Amenities

Miinukset: Maybe better room things

Miinukset: I have been staying here for 10 years at least two or three times a year. This time I brought my son who is allergic to dust and mold. He was unable to breathe in this hotel. We had to run AC so room was cool enough to help him breathe. I think it has been a while since it has been updated and the rugs have embedded dust. I will not stay here again. Looking for a hotel more recently remodeled to see if this will help him.

Plussat: The woman at the front desk was very friendly

Miinukset: The hotel room had a strange smell that stunk and the sheets were very clammy like. Almost as if they we were wet or condensation was occurring. Mildew-like.

Plussat: The hotel was very nice, clean, and the staff was great .

Miinukset: No

Plussat: Customer service

Plussat: Nice hotel

Miinukset: No

Plussat: Everything else is what it should've been.

Miinukset: The bathtub was especially slippery when taking a shower. My suggestion is to at least put in a non-slip pad for the customers.

Plussat: The pool and the hot tub. It was nice and quiet, and calm.

Miinukset: There wasn't a continental breakfast. The night shift staff was rude when asked a question. Everyone is very pleasant.

Plussat: Everything

Plussat: It was good, but less than what I expected from the Hilton. One chair in the room and not even a recliner. Small TV. Seemed not as nice as a Hamilton Inn.

Miinukset: The little surprise on checking in, the $25.00 charge for "incidentals", the clerk told me that "it" would be refunded in the morning when I checked out. Then on checking out I was told it could take up to 5 days to be credited back to my account. This was "tacky"!!

Miinukset: My room wasn't clean. Towels, and linens had stains in them. The twin size pull out couch had rips in it as well as stains. There was let over trash in the trash cans.

Plussat: no double queen so have to get a king

Miinukset: internet is very slow

Plussat: Staff and facilities

Miinukset: Very convenient and staff was great!

Miinukset: The maids didn't change the sheets after the previous guest checked out dust in the a.c. Behind the tv the bins in the rooms where filty they don't know who will check-in I am a housekeeping supervisor so they need to clean the. Rooms right

Plussat: QUIET Location!!! You will get a good nights sleep, especially if your flying in the morning. I especially liked the East Side facing room where I could view the Sun coming up @ 05:00.

Miinukset: NOTHING...Best Place to stay in Hampton Roads area,More Bang for the BucK...See you again Soon!! Rich...

Plussat: The woman who checked me in was lovely.

Miinukset: The room was fine but a little shabby. The breakfast would have been nice to have included in the room rate but $11 additional felt too expensive.

Plussat: The room had a nice couch and desk.

Miinukset: There was a little traffic noise from Harbourview Blvd but not excessive. The pillows were a little small for me.

Miinukset: The customer service in the hotel restaurant was horrible. The waiter acted as if was was bothering him. I had a chicken quesadilla, with basically no chicken. I was pissed!

Plussat: The layout of the room

Miinukset: The room was nice and clean but the bed was HORRIBLY uncomfortable. Beware Room 212. The bed was hard as a rock and it felt like there was a wood beam directly underneath my upper back. My back and neck still hurt 2 days later. I honestly probably would've done better on the floor. The $16 add on breakfast with the room only covers 2 occupants and is only a variety selection of things from a cafe menu, it's not continental style. We had 4 people in our room so it did us practically no good to pay extra for the breakfast. Like I said, I booked the room for 4 people but the only bedding provided was on the bed itself. When we asked for more blankets, they said they could only give us 1 more. So 1 of my kids only had a sheet to sleep with. All in all, I don't feel like I got my money's worth and I will go back to my usual stay at Comfort Inn from now on. It's a tad more expensive (just a little), but at least the beds are comfy and breakfast is included for everyone and it's a decent spread that will feed your whole family.

Plussat: The bed was comfortable and I liked the fact that they had soft pillows. The rooms was laid out very nicely.

Miinukset: I didn't like that they didn't have free coffee in the lobby or that the breakfast was not included. I also didn't care for the lack of maid service for my room on Saturday or the less than sincere apology I received.

Plussat: Cleanliness

Miinukset: Breakfast choice- French toast was not pleasing.

Plussat: The staff was wonderful. The free breakfast was great. Having Starbucks in the lobby was a plus. The hotel was close to dining and shopping.

Plussat: The hotel is beautiful and the staff was amazing.

Miinukset: Throughly the night we kept smelling a weed odor, and nothing was done about it. We have yet to receive any correspondence from the manager.

Plussat: I liked the location; close to main interstate and also a decent amount of retail stores in case you need to pick up anything for your trip. The hotel staff were friendly and helpful. Lobby very well maintained and inviting.

Miinukset: The housekeeping aspect could be improved. Beds weren't made with a lot care; not sure if the linens were changed during our four day stay. Towels weren't replenished as requested.

Plussat: The room was comfortable and spacious.

Miinukset: It’s my fault, but I assumed a continental breakfast was included. I did enjoy having access to Starbucks coffee.

Plussat: Bistro breakfast should be advertised as place order. It was good but required much more time than a buffet when we were in a hurry and had paid to include breakfast.

Miinukset: Bistro breakfast should be advertised as place order. It was good but required much more time than a buffet when we were in a hurry and had paid to include breakfast.

Miinukset: The bed was rock hard

Plussat: Very friendly staff, clean room

Miinukset: Maybe water bottles in room

Plussat: Being on the first floor

Miinukset: Loved everything

Plussat: The bedrooms & the space

Miinukset: The kitchen could’ve been cleaner other than that everything else was great

Plussat: Very nice and clean

Plussat: Room provided what we needed during our move while awaiting house to be ready and for our stuff to arrive. Wired Ethernet and desk made working from room easy.

Miinukset: Pans provided were difficult to clean and spent more time trying to clean them then cooking with them. Room was a bit small but acceptable.

Plussat: I love this place Very nice Staff very friendly We will be coming back again Thank you for your Hospitality And for Outstanding Staff

Plussat: my bed and bath

Miinukset: breakfast is not long enough....for us late sleepers. would an extra 30 minutes be too much? just asking and would appreciate that

Plussat: breakfast was excellent, staff very friendly and acomadating

Plussat: Great front desk staff, good breakfast, large room.

Miinukset: Hair in the was my downgrade n cleanliness

Miinukset: It was under construction when we were there, so it was noisy and there were construction materials lying around. I feel like they should have lowered the prices for the weekend if they were going to subject people to that.

Plussat: It was surrounded by food and stores

Miinukset: The room seemed dingy and the ac unit was either too cold or too hot it didn''t hold the right temp displayed on thermostat . Also the carpet felt and looked dirty

Plussat: The bed

Miinukset: The whole hotel was being renovated can they still rented rooms

Plussat: It was nice

Miinukset: Nope

Plussat: Clean, comfortable bed.

Miinukset: Lights didnt work, poor lighting. Cold breakfast eggs.

Plussat: Super friendly staff, clean, great size

Miinukset: The lighting was rather dim in the bathroom and room.

Miinukset: My room was not well maintained. I could see through the door into the hallway. I did not get the feeling of cleanliness when I first walked in the room. I’m going back next week and will not stay in that hotel again.

Plussat: The kindness of the employees

Miinukset: The hotel and staff was honestly great. There was a few things but they did not hamper our stay at all. The fire place in our suit did not work and the grout on our tub was peeling. The receptionist made us aware of the renovations. We checked it off as that. The older guy working the front desk until 10pm is very imformative, helpful and kind.The breakfast was great.I do not eat meat and they even had something for me

Plussat: Great front desk guy! Friendly staff! Great Mexican restaurant steps from front door!!

Miinukset: It was all good

Plussat: Bed comfortable staff pleasant.

Miinukset: Food needs more variety

Plussat: The staff were so friendly. The food was everything and more than what you could ask for. We had an exceptional experience. We will be returning.

Miinukset: No smoking rooms

Plussat: Location and customer service...

Miinukset: Breakfast was very cheap...sausages wasn’t real Meat

Plussat: Hotel employee was great

Miinukset: I was good

Plussat: Great

Miinukset: Time

Plussat: Breakfast

Miinukset: No

Plussat: Breakfast was good.

Miinukset: Location was the only issue some what isolated.

Plussat: Staff was super friendly... clean convenient location

Plussat: it is clean and convenient. It has a nice pool.

Miinukset: The breakfast selection.

Plussat: We loved the location, size and comfort of the rooms and the hot breakfast included was fantastic

Plussat: The desk staff was friendly, helpful, and efficient.

Miinukset: Housekeeping only tidied up and replaced necessaries; they did not change the sheets or wipe anything down—even in the bathroom. In the room there were stains on the carpet, small holes in the sheets, a hole in the closet door, and the faucet and tub spigots dripped.

Plussat: Only 4 miles from sons home

Miinukset: Bed is wore out.

Plussat: Hotel staff very professional and welcoming. Hotel was clean and room was decent size.

Miinukset: Elevators very slow...faster to take stairs. Did not like that there was only one entrance inside hotel. Breakfast was horrible and staff was extremely slow to replenish items bring that it was very slow.

Plussat: Outside appearance quite negative; inside room fine.

Miinukset: Dingy appearance in hallways, entrance, and main building look.

Miinukset: Visible mold in room / large places ... horrible mildew / mold smell , very dirty

Plussat: Nothing special

Miinukset: Older hotel but it served it's purpose

Plussat: It was clean.

Plussat: The location and vicinity to stores and restaurants.

Miinukset: The smell. There was a mildew like smell in our room and many of the metal fixtures were rusted.

Plussat: I loved the comfort and how welcoming it was.

Miinukset: The air condition in the bed room was filthy. My partner and I couldn’t breath properly.

Plussat: Convenient

Miinukset: They had no vending machines..

Plussat: Cleanliness

Miinukset: I'm disabled and my room wasn't wheelchair accessible and staff didn't tell me

Plussat: The room was very clean and it was a great value for the price!

Miinukset: The area was a little sketchy.

Plussat: The location was fairly close to Hampton, Virginia, where I had planned a fishing trip. Plenty of places to eat in vicinity.

Miinukset: One of my daughters booked a non-smoking room that had been smoked in. Desk told her no other similar rooms were available, and simply sprayed a deodorizer to try and cover-up the cigarette odor. Four other rooms were ok, but one lacked a desk.

Plussat: Staff very friendly,clean rooms and a very pleasant place to stay

Miinukset: No

Plussat: Rooms were clean and seemed like a recent renovation, nice refrigerator. Quiet area.

Miinukset: "YES"... no hot water available in the bathroom sink ( I checked valve under the sink), no clock, no TV channel list, no local information sheet, no hotel information documents in room, no hand towels in the bathroom, pillows have seen much better days.

Plussat: Convenient location: good bed

Miinukset: Bathroom needs better cleaning and some repair

Plussat: THE ONLY THING I LIKED WAS THE LOCATION ON A MAJOR ROAD IN A COUNTRY TOWN

Miinukset: THE GROUNDS, NO POOL, NO BREAKFAST, THE DIRTY ARM CHAIR IN ROOM, DIRTY CARPETS, BUGS, JUNK AND OLD MATRESSES ON PREMISES. THIS PLACE USE TO BE OK NOT SURE IF IT UNDER NEW MANAGMENT.

Plussat: The check-in was sketchy I think they were running a background check on my driver's license and it took a long time way too long to check-in especially since I had already booked it online. They did start getting a push of people and it was taking them forever to process that there was only one person at the desk the phone was ringing off the hook. Other traveling construction workers who were staying there short-term said that the owner came into his room twice while he was in it without knocking so I felt a little creeped out. Like maybe I was being watched or recorded in my room or listened in on.

Miinukset: Sorry that was what I didn't like above. Also our room had no toilet paper and the TV was unplugged so at first I thought something was wrong with the remote and had to go down to the office. The room was clean enough the carpet was nasty. It was a super hot day and they didn't even leave the AC on Lower anything it was stifling stifling hot in the room and it took a while to cool down.

Miinukset: Bathroom was nasty and blanket on top of shelf was not folded, but thrown up there.

Plussat: Both rooms giving dirtying

Miinukset: Nothing

Miinukset: bath room had soap from previous customer was never cleaned trash was never taken out

Plussat: The guy working maintenance. Nice guy.

Miinukset: Room was gross. Floor sticky. Had to put up toilet seat to close bathroom door and seat obviously hasn't been cleaned. Toilet seat fell off. In closet old bag of something that hadn't been removed in MANY weeks at least. It was absolutely gross, we left.

Plussat: The air conditioner kept me comfortable. The bathroom and had a large amount of towels both bath and hand. TV and wifi was excellent

Miinukset: The side my room was on was noisy due to being close to the highway. I heard loud cars and trucks all night.

Plussat: Bed was very comfortable, the room was nice and warm..

Miinukset: I clean rooms for a living too. The shower curtain is moldy, the tv screen was not clean and the tub had other people's hair in it...

Miinukset: The owner was extremely rude and prying into things that was not necessary. She unnecessarily charged me gave me a dirty room and dirty sheets after i asked for a new set repeatedly they were all dirty. NEVER AGAIN