Hotellit lähellä Surabaya Juanda

Plussat: Customer service, comfortable accommodation & the breakfast a lot of verities.

Plussat: The new modern building

Plussat: Novotel Samator is a great place tO stay, Value for money and Strategic area.

Miinukset: Cleanness is Good Manage, services Also Good.

Plussat: Breakfast variation is good and hotel is relatively new. Like the pool and bar at 5F to spend the afternoon.

Miinukset: I need to wait to be seated during breakfast time. I think the hotel doesn't have enough seating for guests during high season. My room also didn't get cleaned one day and no action from the hotel even after I made a call to reception/guest relation. The other day my room got cleaned but they took the mat and towels out without replacement. I got the towel and mat after calling to the reception/guest relation twice.

Plussat: Clean rooms, excellent and affordable restaurant. Sumptuous breakfast. Close to the airport (20 mins) and close to the city (20 mins), but the hotel is otherwise in the middle of nowhere. It's more like a transit hotel. Airport transfer by Gojek or Grab should cost around 55.000 Rp.

Miinukset: Staff is barely communicative in basic English though very helpful. Massage service was done in a rush due to late request. If this is the case, no orders should be taken after 10h30 pm. Rooms are freezing cold, and windows cannot be opened due to high floors.

Plussat: This is my 7th stay here in the last 4 months and Ive never been disappointed, the staff are excellent well trained and extremely helpful the rooms are spotless, breakfast has a huge variety the buffet lunches and weekly BBQ are great value. Add the open air beer garden, live music and swimming pool area and there's not much this place doesn't have.

Miinukset: Not much wrong with this place, it's a bit isolated and you need to get a cab if going out but that's kinda nice in Surabaya.

Plussat: The pillow so good..

Plussat: The staff is really helpful, especially Ms Melyon really attain and arrange the best for guess. Keep this up Melyon!

Miinukset: The Masaage services is not professional at all, come late but go punctual, the skill also lower than expectation, keep busy with phone when massage.

Plussat: Services good.

Miinukset: Ordered some food that was not spicy at all, but it was still spicy, so i couldnt eat it.

Plussat: Staff were very great. Facilities so good and clean. My family satisfied.

Miinukset: The WiFi is not available for Whatsapp calling and video calling .. it gets blocked already. Which is we as a family really need that for me to contact my family beacause I live in the Nederland. That’s make me so surprised and disappointed a lot. This is the first time in my life I have WiFi bad experience.

Plussat: Very nice staff, location is good and overall good value for money.

Miinukset: Breakfast buffet was repeated almost the same menu. Delicious and need some changes for several days in a week.

Plussat: Kamar luas Pelayanan bagus Makanan enak

Miinukset: Kamar, menu

Plussat: Bed very comfortable, had a deep good sleep. Pool really great. Breakfast is good.

Miinukset: One elevator out of service in the busy morning, queue for long time. Can hear the music from the event

Plussat: Great breakfast!

Miinukset: Price is comparable to better hotels nearby.

Plussat: Strategic place

Miinukset: When I check out on 21 nov morning, 4 am. The 6 hour earlier, i alredy order breakfast, mie goreng plus telor ceplok. But not ready on 4 am, just made on 4 am. i order 4 am should be ready. I really dissapointed. You should take care your customer in detail..

Plussat: Breakfast with many options

Plussat: Friendly Receptionist and other staffs.

Miinukset: The Restaurant Cashier on duty behaviour is not likely, he shown us (a view customers in line up to pay bills) his anger with his self problem and payment tooks longer.

Plussat: Close to the airport and free airport shuttle.

Miinukset: With the key fob in to work the electricity (including AC) there is a low light that stayed on no matter what switches we turned off. So it was difficulty to have it be dark and cold at one time.

Plussat: The closeness of each facilities, the room was comfy enough, the kids swimming pool was okay.

Miinukset: The staff didn't help very much at the breakfast time due to the full capacity of restaurant.

Plussat: The closeness of each facilities, the room was comfy enough, the kids swimming pool was okay.

Miinukset: The staff did'nt helpful very much at the breakfast time due to the full capacity of restaurant.

Plussat: Close to the airport, breakfast was great and the staffs were very friendly.

Miinukset: By mistake I got smokes room

Plussat: Nice staff, clean room and good breakfast

Plussat: good breakfast

Miinukset: towel (old) fitness room not ready no swiming pool

Plussat: Breakfast meals are good

Miinukset: Fitness center. Equipments are old and not working

Plussat: Breakfast is great, bed is comfortable, the staffs are amazingly friendly

Miinukset: Nothing so far

Plussat: Location is near food outlet

Plussat: Its neighbour is Burger king and a halal Japanese food restaturant.

Plussat: Breakfast menu Location The room

Miinukset: Nothing..

Plussat: great location, close to restaurants and supermarkets

Plussat: Location, interior design,

Miinukset: Cafe latte was bad...

Plussat: The ambience, the bed, the breakfast... all good for my first experience.

Plussat: Great location, worth the price, staff are friendly

Miinukset: Toilet or bathroom is not super clean

Plussat: Location was OK and the price was affordable

Miinukset: The room was filthy, the bathroom obviously not cleaned in weeks, the sheets stained, and nobody really cared.

Plussat: Clean and quite , I can rest better.

Miinukset: Space small..

Plussat: Rooms clean and comfortable

Miinukset: Pay more for late check out

Miinukset: When we booked the room we had 2 choices... without breakfast or with breakfast. We choose with, so it was more expensive. And it's the first time in all the hotels I have booked in my life that in the breakfast is no coffee included. And breakfast was also not so good. Better choose the room without breakfast and have it somewhere else

Plussat: Its very easy to visit some places from the hotel close with airport and train station

Plussat: The stuff is nice and helpful, location not far from the airport

Miinukset: The bathroom was dirty. There were many cockroaches in the room, everywhere - in the floor, in the bathroom, on the wall and what is worse even in the bed. We changend a room after one night, but in the other room we had them as well. Only 3 sunbeds in the swimming pool which means there is rather no space to sit and relax, you can only come swimming.

Plussat: better and appreciated taste of breakfirst

Plussat: Breakfast

Plussat: Affordable prices, nice staff- we had problems with a smell in our first so they upgraded us without fuss.

Miinukset: They need to do some maintenance for sure - I’ve been traveling for months and this place is a bit neglected. Roaches in our room, the sheets were torn and the floor molding was falling off the wall. The elevator and hallway music is unnecessarily loud and you can hear it from your room.

Plussat: Close to airport

Miinukset: 3 sunbeds for all people at pool Staff almost not speaking english

Plussat: Staff were excellent, nothing was too much trouble, rooms were really good value and clean. Facilities were good, ATMs, shops for bits and bobs. Taxi service was brilliant! 5 minute wait at most!

Miinukset: Nothing really to complain about, restaurant would be used by visiting parties which usually had quite a few people, so finding a table was a little troublesome

Miinukset: The bedsheets were so disgusting! The pillows had yellow and dirt stains everywhere... Luckily we were going hiking had our sleeping bags. The room was very dirty, they probably haven’t cleaned the toilet ever, the shower curtain had a very weird color. It is on of the dirtiest hotel room that I have ever been to. Avoid this place

Plussat: Everything was good

Miinukset: No grumbles

Plussat: Nothing at all. All bad.

Miinukset: The location if off. The building look dim n run down. When checking in, takes forever as they have to write every single thing. The staffs is not friendly and not helping at all. They should change their hotel details as they do not have any balcony at all. Its more of an aircon ledge.

Plussat: the atmosphere

Miinukset: room which does not allow smoking

Plussat: travel with chip flight, chip room, clean room & halal food

Miinukset: not clean

Plussat: The breakfast is good

Miinukset: No utilities for the kitchen..like pan etc

Plussat: the place really clean and comfortable, a very nice view

Miinukset: they should fix the tv

Plussat: The staff are all friendly

Miinukset: The overall hygiene is not good. You can notice it since arriving at the hotel and when you enter the bathroom/toilet. This thing can surely be improved.

Plussat: room only

Miinukset: non smoking room

Plussat: Nice location, good value for money

Miinukset: We could here the mosque at 3.30am what was a bit of a pain..

Plussat: Breakfast very standard. Location fair

Miinukset: Meal just standard (no omellete, no toast),

Plussat: The staff were very friendly and they offer free shuttle to the airport.

Miinukset: The whole place is very tired and everything needs replacing. Even for a cheap airport hotel it was poor.

Plussat: Everything was tip top

Plussat: The garden.

Miinukset: Squeeky bed.

Plussat: Close to the Juanda Airport

Miinukset: All condition of room and facilities

Miinukset: Need better furnishings

Plussat: Bedroom was great

Miinukset: They working for Reparations till night, that room was above of our room, very noisy

Plussat: Hotel near to airport

Miinukset: Room not clean

Plussat: Location / stagf

Miinukset: Room with cigarette stink, soiled linens

Miinukset: The ac is hot, a lot of mosquito, the floor is somehow oily

Miinukset: Tried to ask for billings The receptionist said they'll be emailed. More than 24 hours after we checked out, still no email. I also got this before....

Plussat: Near the airport

Miinukset: Moquito

Plussat: closed to bamdara and hotel take us to airport

Miinukset: room no ventillasi

Plussat: Another 2 friends is staying in the double deluxe room which is nice. Its an upgraded room so it looks presentable with clean toilet.

Miinukset: However, our room is triple standard room. Poor maintenance & the toilet is dirty. I think nobody has cleaned that room.

Plussat: Buffet breakfast was really delicios, no western options though

Miinukset: No wifi in rooms far from reception. Ac was too weak for room size. Bathroom was dirty, sheets and towels had gray stains. Airport transfer non existent - when booking i asked for free airport shuttle, and wrote an email to them, all of it was ignored. When i arrived i called the number provided with booking information, noone spoke english, they asked me for my phone number and disconnected without a word. Nothing has happened for the next 40minutes, and i had enough of waiting. Bluebird taxi took me to sinar2, and cheated me on money. When i finally arrived, none of receptionists spoke english. 'Sorry, driver gone' was their most elaborate sentence. Receptionists seem to be changing every hour, i had to ask few times for receipt.

Plussat: It was close to the airport

Miinukset: There was no egg by the breakfast, no friendly staf