Hotellit lähellä Surabaya Juanda lentoasema

Plussat: The architecture and the facility

Miinukset: Location is far from the center

Plussat: Wow - normally I like Novotel, but this was by far the best. We had a suite and everything was just perfect. I want to go back

Miinukset: Service n staff not very friendly,check in not ok n our one room is not available...

Plussat: Modern hotel and nice pool

Plussat: Good room and food, nice pool area

Miinukset: The staff handles various things inefficiently, e.g. checkin took us forever, it was the only hotel on our trip that apparently did not accept our debit mastercard (even remote hotels near Bromo did!). We also booked an airport transfer through the hotel in advance and all the details about the flight were already noted down and sent in the email confirmation. We then had to give all the details again upon checkin and the next morning of course nobody knew which terminal, which flight etc. Why give them the details twice if they still don‘t know in the end?? Also, we ordered 2 extra towels by phone- nothing happened. The same when at 8pm we let the room service know (as indicated on the card when receiving your food) that we had finished and they could pick the tray up outside the room. It was still there the next morning. This all just really got on our nerves. After all, it‘s a Novotel belonging to the Accor Group and these things should be done better.

Plussat: The bed was very comfortable, the food was great! I recommend the Rawon for lunch or dinner! Staff was very friendly and helpful. Room was always clean

Plussat: Overall experience is good. However, it will be good that the restaurant label clearly the food ingredient. We ordered room service (Spaghetti Bolognese) for lunch, understand that most Bolognese is beef but sometimes it could also be replaced by other minced meats. We rang the customer service and they do apologies and change the meal for us immediately.

Plussat: Gym in the morning and breakfast!

Miinukset: Nothing!

Plussat: The cleanliness is superb. Love the bedsheet and our room is so comfy.

Miinukset: Far from mall

Plussat: Good staff,clean,good price

Plussat: Excellent service from Simon. Massage price is very reasonable. Outdoor movie by the pool with dining facilities.

Miinukset: Room is small and budget like furnishings.

Miinukset: Airport shuttle pick up was a bit late...

Plussat: Location good close to the airport.

Miinukset: Shuttle service cost 3 times more than regular taxi for same distance. Charge pre authorization fee for entire stay on the credit-card when booking online and even if pay cash for entire stay while check in they do not release the money until up to 14 days after check out.

Plussat: It is a big and clean hotel very near to the Surabaya airport. The Breakfast was very good. Good value for money.

Plussat: Close to Airport (but you still might need a taxi as shuttle service is very bad)

Miinukset: Shuttle service is quite useless as it is every 2 to 3 hours, I mean the point of the shuttle in an airport hotel is quite relevant. Due to our flight schedule, we took a Taxi to avoid being 4 hours at the airport and not sleep enough. Dinner is the worst we have had in Indonesia for 3 weeks, food poisoning from dinner, avoid eating here if possible for dinner

Plussat: Amazing breakfast with an enormous variety. Lunch Buffet for only 75 IDR, also with enormous variety. Great staff. Very Clean and beautiful place.

Miinukset: Swimming Pool area has No sun after approximately 12:00. No lock and no toilet paper in the Pool toilet. Massages quiet expensive and only possible in the hotel rooms.

Plussat: It’s only 5minutes away from Juanda airport as morning flight catch up solution

Miinukset: Shuttle suppossed to be available start from 5am then guest no need to look for a taxi

Plussat: The service was friendly and attentive very good

Plussat: Location is good, near Airport, Shuttle bus is provided by the hotel. It would be better if the frequency of the bus schedule is more frequent.

Miinukset: improvement on frequency of shuttle bus to Airport would be helpfull

Plussat: Very strategic place

Miinukset: None

Plussat: Good location

Miinukset: Parking area to small

Plussat: Nice food and beverage

Miinukset: Parking area for car its too small..

Plussat: Good atention. Room are clean.

Miinukset: Uncomfortable smell in parking area

Plussat: Strategic location, near our office

Miinukset: There is none

Plussat: the bathroom floor is too slippery to endanger guests

Miinukset: Barhroom AC

Plussat: Breakfast is good but not serve in good The location is ok due to near of my work location as well

Miinukset: There is no bell boy in the hotel when arrive and check out while the lobby is high and shall be use staircase to lobby, need special assistance for new comer especially for senior person.

Plussat: Great...if u came by car, may be it to dificult to parkirng.

Plussat: we were very excited for the food and beverage at the restaurant during breakfast

Miinukset: the room is very small

Plussat: Strategic location, clean, good hotel.

Miinukset: Nothing

Plussat: Warm staff at front desk namely Firman,warm staaff at restaurant as well as good taste & WOW internet

Miinukset: Old mattress, broken jet sprayer at lobby toilet and un proper parking lot

Plussat: Breakfast meals are good

Miinukset: Fitness center. Equipments are old and not working

Plussat: Everything specially for breakfast so yummy and lots of variety

Miinukset: Nothing

Plussat: Breakfast is great, bed is comfortable, the staffs are amazingly friendly

Miinukset: Nothing so far

Plussat: Overall, a great stay. We are now intending to book all of our staff and colleagues into this hotel.

Miinukset: Breakfast could do with a little more variety, but it is still ok.

Plussat: Location is near food outlet

Plussat: The breakfast was good and the staff also nice.

Plussat: Its neighbour is Burger king and a halal Japanese food restaturant.

Plussat: Breakfast menu Location The room

Miinukset: Nothing..

Plussat: the breakfast is amazing, full of indonesian meals which is quite rare in many hotels

Plussat: I like the cleanliness of the room, the bathroom is well maintained, the corner is clean, the air conditioner is also cold, the room does not smell, for a very affordable room price in my opinion the quality is very good.

Miinukset: mosquitoes are sometimes seen in the room, may need to be mosquito repellent, in the corridor outside the room.

Plussat: The staff were friendly

Miinukset: Too many ornament

Plussat: Staff hospitality, ambient

Plussat: this the 2nd time I stayd here and they still good. Comfortable as usual.

Miinukset: I got a smoking room instead of non-smoking one, you can smell the smoke.

Plussat: The ambience, the bed, the breakfast... all good for my first experience.

Plussat: Close to airport and restaurants

Plussat: love the rooms atmosphere. very sophisticated and also the cleanliness of the room and also the rooms quite bigger than my expectation. good for family

Plussat: Good location.

Plussat: The service is Good. The rooms are clean and we are comfortable during the stay.

Plussat: Value ( low price ), location, cleanliness, and comfort

Miinukset: None

Plussat: Clean, comfortable bed, close to the airport, friendly staff

Miinukset: weird smell in the corridor

Plussat: Very nice room and clean, staff are so friendly

Miinukset: Nothing

Plussat: Mattress is good

Miinukset: The sun light penetration from the bathroom woke your up too early. Even-though there is blind. But it’s still too bright.

Plussat: valuable

Miinukset: Bed cover need to be cleaned more

Plussat: The room was comfortable despite the fact it was quite small compared to other business hotel.

Miinukset: It was a bit difficult to find a spot to park my vehicle. The sink inside the meeting hall was jammed ; water could not flow into the sink hole. My room was a bit dark.

Plussat: The cleanliness

Miinukset: Everyhing was great

Plussat: Food were good

Miinukset: Some food finish too early or not available when requested

Plussat: Location, coffee shop, hospitality

Miinukset: There are ants on the table and wastafel, so I must be careful when put goods on the area.

Plussat: The room was clean and big. The staff was very nice and the laundry was very quick.

Miinukset: The spa is not an spa, it's only a massage in your room. The breakfast didn't have much options.

Plussat: Near transmart and have swimming pool

Miinukset: The linen not very clean

Plussat: Rooms clean and comfortable

Miinukset: Pay more for late check out

Plussat: Over all was good to stay n enjoy it

Plussat: bathroom

Miinukset: bed

Plussat: Staff bery helpful

Miinukset: Promised a kettle but not available, should keep more stock. Aircond not cool enough. Need to be service more regular

Plussat: The room was very good and clean. Good tv and good bathroom. You can get cheese and cappuccino on request for breakfast, which is very nice.

Miinukset: The breakfast dishes were often dirty. There is not much western choice at the breakfast, but you can get more on request.

Plussat: Cheap

Miinukset: Very small room

Plussat: breakfast was local dishes

Miinukset: rooms are so small and no ventilation

Plussat: Room are clean and the breakfast is perfect

Plussat: Breakfast

Plussat: better and appreciated taste of breakfirst

Plussat: Affordable prices, nice staff- we had problems with a smell in our first so they upgraded us without fuss.

Miinukset: They need to do some maintenance for sure - I’ve been traveling for months and this place is a bit neglected. Roaches in our room, the sheets were torn and the floor molding was falling off the wall. The elevator and hallway music is unnecessarily loud and you can hear it from your room.

Plussat: Clean bathroom with good shower n closet The food is very good

Miinukset: Not spacious

Plussat: Location strategis

Miinukset: Near business center

Plussat: Breakfast, staff's willingness to help, we asked to change the bedsheet because we saw stains like baby's pee and they brought another bedsheets for us. Thank you :)

Miinukset: The towel looked not white already..

Plussat: Only the price. Otherwise, this is not a hotel I would opt to stay in again. Very run down poor condition, but at least everything worked. It was just a bed for a night, so I should not complain too much. This was less than $30 Next time I will look at pricing $40 or thereabouts, to avoid disappointment.

Miinukset: Easier access to parking, direct access from parking to hotel. Bed linen a little grey. floors in poor condition. If you pay $20 for this room as a back-packer, then fair enough. My wife and I were disappointed, and I take the blame for selecting a low budget hotel.

Miinukset: The bedsheets were so disgusting! The pillows had yellow and dirt stains everywhere... Luckily we were going hiking had our sleeping bags. The room was very dirty, they probably haven’t cleaned the toilet ever, the shower curtain had a very weird color. It is on of the dirtiest hotel room that I have ever been to. Avoid this place

Plussat: Nothing really

Miinukset: The location was far away from any attraction ( Actually Surabaya does not have any attractions that's worth the price of the air ticket). Surabaya may be the worst place to visit in whole Indonesia. This was evident since there were almost no foreigners on the streets. The breakfast at the hotel was below average The room was labelled as "Deluxe Twin Room", but it was below average. The lift broke down few times.

Plussat: We stayed here a few times. The hotel is fine.

Miinukset: Not really near the airport and traffic can be bad (but that will not improve anytime soon).

Plussat: The hotel was conveniently located near the university I was visiting.

Miinukset: My room had a kitchenette, but no pots or pans or anything else to cook with. It didn’t matter to me as I didn’t plan to cook, however.

Plussat: The view is good

Miinukset: The door to the balcony is lock

Plussat: Good stay.

Miinukset: Lobby.

Plussat: The Pool area and gym was nice. The wifi was pretty good too. It was also great location to go downstairs for food and there was a pharmacy, art supply store and supermarket within walking distance.

Miinukset: The towels, bedsheets and pollow covers were stained. The pillow cases and doona covers were ripped and torn and had holes in them. We booked the room on booking.com and i recieved a conformation email but when we arrived, they said that the booking didn't go through. The room we booked said it has a private balcony and seating area, but the balcony was locked - once we managed to get it opened, i was disapointed at the tiny size of the balcony. There was also no seating area which was stated on the room details. The room supplied a kitchenette, but what use is it when no plates, cuttlery, pots or pans are supplied. There was also a weird rule where we had to return the hair dryer after 2 hours from when we borrowed it, which was a pain. We could also only borrow the hairdryer once a day which is silly. The pool toilet - which was a single toilet that was shared for the poolside cafe and pool, was absolutely disgusting

Plussat: light in the room is not enough.

Miinukset: wifi speed is fast, below the hotel have some 24 hour store and food..

Plussat: Big hotel room with kitchen, YES kitchen and stoves.

Miinukset: But I dont get lift access, so everytime you go up you should ask staff to tap in the lift

Plussat: Comfortable large rooms. Perfect location, close to the airport. University area with a lot of small restaurants. The swimming pool is great.

Miinukset: The menu of the restaurant is not very interesting.

Plussat: The food is outstandingly delicious and lot of varieties..!

Miinukset: Improve the fitness room please

Plussat: location and cleaness

Miinukset: none

Plussat: Staff were very great. Facilities so good and clean. My family satisfied.

Miinukset: The WiFi is not available for Whatsapp calling and video calling .. it gets blocked already. Which is we as a family really need that for me to contact my family beacause I live in the Nederland. That’s make me so surprised and disappointed a lot. This is the first time in my life I have WiFi bad experience.

Plussat: Friendly staff and a nice room with a nice view

Miinukset: Room that has no view at all

Plussat: The style of the hotel and the cleanliness and comfortable bed.

Miinukset: Rooms a bit dark to my liking. Could have more light so we can pack our stuff easier.

Plussat: Friendly Staffs

Miinukset: Housekeeper did not replace my towels

Plussat: Kamar luas Pelayanan bagus Makanan enak

Miinukset: Kamar, menu

Plussat: Breakfast buffet was excellent. Room was comfortable, quiet and clean.

Miinukset: Very little gym equipment. Supplied pillows extremely thick. For me as a tourist the hotel was too far from attractions.

Plussat: They were very friendly and also helpful

Plussat: 1. The staff is very good. I arrive at hotel at 0100 , but the staff still greet me with smile :) 2. The breakfast also good with many choice of food

Miinukset: 1) The AC is very BAD ! If you switch on , it take more than 3 hours to feel cool even u have set 19 degree . It' serious ! 2) The light quiet bad. If you come with family, it's maybe make u feel not easy , but if u come with only partner , it's romantic with the brightness

Miinukset: AC gak dingin, heater water gak panas, kecil, not worth the money

Plussat: They gave me one with a view, after I complained. Still, very dirty: stained, sticky, you name it.

Miinukset: DIRTY. Be careful with the rooms without windows.

Plussat: Cool hotel and staff

Miinukset: The bathroom smale and need more staff in the resto also the beer was 1 lef

Plussat: they upgrade my room because their standart room was sold out and the room was amazing

Plussat: Location and facilities

Miinukset: Stain in bathroom ceramic

Plussat: Good AC, good variety on breakfast, very nice staff

Miinukset: Dirty bathroom and towels

Plussat: near my biz meeting location

Miinukset: wait too long during chek-in process. too noisy.

Plussat: Clean

Plussat: Clean

Miinukset: Cozy

Miinukset: Bed sheet have bloods stains. Cal them to change but stil bedsheet no clean. Just ignore it after that cause at least they change in front of me.

Plussat: Hotel is very clean and comfortable, staff is very friendly and helpfull.

Miinukset: The hotel is facing a large street near the airport and did only serve Nasi Goreng for breakfast.

Plussat: The location is very near to the airport and they provide shuttle service, the room is spacious and clean - more than suitable for transit hotel. newly refurbished, the room is very nice.

Miinukset: the breakfast could have more choices and the quality could have been better.

Plussat: big room, shuttle transfer to airport

Miinukset: toilet dirty, shower room and basin were fair, air conditioner is quite small for room space, so not cool enough although already set 16C.

Plussat: Super friendly front line staffs

Miinukset: No Wi-Fi connections in rooms ..... Only at lobby

Plussat: Location, free shuttle to the airport

Miinukset: Choices for breakfast

Plussat: Not really

Miinukset: Need improvement on the facilities especially the shower room, the beds are so old, some of the parts are teared. WiFi not that stable

Plussat: Excellent value for money, quick shuttle bus to the airport.

Miinukset: For someone who likes to take the stairs, the stairwell area was quite dirty!

Plussat: Location near to the airport

Miinukset: Under renovation: feel haunted & room was not so clean,

Plussat: Fish pond and garden

Plussat: Breakfast is fairly good

Miinukset: The staff is slow response, the is too spacious and unoleasant

Plussat: Breakfast very standard. Location fair

Miinukset: Meal just standard (no omellete, no toast),

Plussat: The staff were very friendly and they offer free shuttle to the airport.

Miinukset: The whole place is very tired and everything needs replacing. Even for a cheap airport hotel it was poor.

Plussat: Everything was tip top

Plussat: Close to the Juanda Airport

Miinukset: All condition of room and facilities

Plussat: The garden.

Miinukset: Squeeky bed.

Plussat: i donxt like.i'm not stay at that hotel

Miinukset: very dirty and bad smell

Plussat: The bed was okay plys it had AC

Miinukset: Room felt like it wasn't turned over

Plussat: Bedroom was great

Miinukset: They working for Reparations till night, that room was above of our room, very noisy

Plussat: Bed extra comfort

Miinukset: Service

Plussat: Hotel near to airport

Miinukset: Room not clean

Plussat: Good location near to airport

Miinukset: Staff was trying to help but actually they didnt help at all. They probably dont understand english.Room was very dark without proper light for example for reading. And there was lots of mosquitos because of open window in the bathroom which you can not close. No possible to hang mosquito net and with dark wallpaper you can not even see them. Transport to airport doesnt work. No barrel of free water what is standart in every homestay or hotel in Jawa. For that price it was horrible.I can not recommend it especially for foreign turists.

Plussat: Close to the airport - less than 10mn drive Free shuttle provided

Miinukset: Rooms not clean and very dated Air con not powerful enough Nothing in surroundings for dining Bathroom smells of drain and is very run down and basic

Plussat: Very well located for Surabaya airport. Staff called me a taxi and provided several wake up calls. Tea,coffee, water provided as well as toothbrush, toothpaste, basic toiletries.

Miinukset: Staff were friendly, but English was very poor and whilst that's to be expected in Indonesia it made communication difficult. Rooms are very basic, but are functional for a short stay before the airport