Pan Pacific Suzhou

Location and location ... Acesss to Pan Men is really something that worth the value. And concierge staff name Eric is really helpful to follow up my lost glassess (thanks also for HSK team who found and keep it) .. upon my departure he even gave me a souvenir, really appreciate his warm gesture and hospitality.

I went for breakfast at 9.30am and some items already run out without any replenishment. It seems they tried to reduce food cost due for the group stay, I know it's heartbreaking to see how those group eat and put your food to their bag, but doesnt mean you have to lower your quality for other guest

The room, especially the bed, was very comfortable. The room service (i.e. extra bottled water and coffee) was excellent.

The bar did not stock the wine we wanted. The transportation to the airport was very expensive.

We came a day late for our reservation and the hotel staff was trying their best to make it so we wouldn't have to pay for the night we missed, they even offered us a complimentary christmas dinner! All the staff was very friendly and accommodating.