Seven Hills Suites

Cleanliness not an issue; room was very clean. Staff could not have been more pleasant or understanding, especially when problems were brought to their attention in the morning. I spoke with morning manager, planning to ask to cancel the second night we were scheduled to be there, and also planning to be unsuccessful. But I didn't even have to ask: As soon as I described the problems, she immediately offered the refund, apologizing the whole time. Unexpectedly high level of customer service; most appreciated. She also readily admitted that the thin walls had been a problem since a remodel had been recently completed.

The deal breaker for us was that the walls were extremely thin. At 2 a.m., we began hearing the loud, rasping cough of a guest in a neighboring room, which kept us awake about the next hour. At 4 a.m., we were awakened again by a couple of guys having a conversation just outside our door that they made no effort to keep low in volume. While it probably would have been more thoughtful of them to keep the volume down in such a public place at that hour, we could have heard them through these walls even if the volume was low. Finally, the windows in the room contained only slatted blinds, but no curtains. This meant that the fairly bright lights from courtyard outside our room could easily get through the spaces in the slats even when closed, meaning that we could never get the room very dark.

The lack of urgency. I booked the rooms for my organizations stay in Tallahassee so there was a total of like 7 rooms I paid for. Prior to booking I communicated that we would be arriving early and asked if early check in would be an option I was told yes to just come in. I get there and the person who told me yes isn’t there and the 20+ people I had with me were inconvenienced after driving. We were told to wait til 11 which was like 3 extra hours and that 11 turned into 3 PM! We had a show to get ready for in order to perform and if it wasn’t for my card being on file I would have just left and checked in somewhere else.