Hammamet hotellia

Plussat: Everything is very good, good staff, price and facilities is justified . But they can add more on sport activities .

Miinukset: Sports activities are limited ,no in-house swimming pool .

Plussat: Everything was cool

Miinukset: The shutdown of the hotel at midnight, there is no enough music to enjoy during the day, activities very poor

Plussat: The hotel is perfect designed as a upgraded resort which offer all inclusive package. Luckily it employs stuff and management that understands its rolle perfect - from room service, desk personnel, cooks and security. The food is superb, restaurant clean and spacious, service ok, no cues at self service. The rooms spacious and clean without textile on the flor - no dust, no smell. The see view is really see view if you order such a room. Without any noise during the night also due the fact that there is no street between beach and hotel. The private parking in guarded by security. All in all perfect 5 days holiday for both of us. Good value for money; highly recommended from our side. We will for sure come back.

Miinukset: There are no such things

Plussat: It was lovely. My husband and mother had a great time. I unfortunately got food poisoning.

Miinukset: The food.

Plussat: Only one positive point concerning this hotel is the behaviors and manners of some staff (Sassi , Sara, Saoussen , chef Moncef ) and on top of them the hotel manager “Imed” who was a good listener and noted all our complaints

Miinukset: No valet parking and no luggage porter are available (you have to do everything by yourself) , Late check-in (room was available at 4p.m) and unpleasant experience with the reception(when he has been asked about the check-in conditions as per the booking online , his answer was rude and he rejected any commitment to the online booking!), , Room cleanness was horrible -under beds not cleaned, mosquitoes on the wall, indifferent and unhelpful staff (restaurant staff selecting who to serve, you need to ask them 2 or 3 times to get what you need) , food at acceptable limit, paid safety box, most of the staff are unwelcoming except animation team who was smiling all the time .

Plussat: I need to send special thanks for NESIRA in the restaurant, really he is a very kind and professional person with a lot of respect and big smile. THANK YOU NESIRA

Miinukset: Delay in check-in more than 2:30 hours Reception staff were very tough especially with children Housekeeping not good, cleaning not good Bar staff not friendly with children I think it is not good for family vacation.

Plussat: Beach was excellent, especially sand. Wide variety of food in restaurant, especially breakfast. Bed was very comfortable. Room was big, good furniture. Connected room are available.

Miinukset: In restaurant was everyday problem how to get spoon, additional fork and knife. You can only get them from waiter, but he is really busy. The water, cola, wine etc also you need to wait for waiter. It will be more comfortable to find everything near the food. Evening show stars at 21.30. After dinner it’s really boring to wait for it. Nothing to do, only bar. It’s better to do show earlier. Last days were terrible with cocktails. You ask for alcohol cocktail, they took vodka, rum etc, but you really didn’t feel alcohol. We decided that alcohol drinks were diluted))

Plussat: Location

Miinukset: Some of the staff in the restaurant

Plussat: Very friendly staff, very nice food

Miinukset: The hotel need some renovation

Plussat: The pool, although cold, lovely and big, never feeling crowded this week. The animation team were fantastic, and tried to include everyone in all the activities. Which is something I normally hate but didn't feel pressured to join in. Great waiting staff and a good range of local drinks included in the All-inclusive.

Miinukset: Both the indoor and outdoor pools were rather cold. Guessing the outdoor will hear up during the summer but was very chilly even with an out door temp of mid 20s everyday. At some points there was a Vegetarian corner at meal times, however this didn't always appear and some of the food clearly marked Veggie had meat in, so just be aware. The food outside of the main meal slots was limited and pool side snacks would be a huge improvement, there's no food served outside of the main dining area.

Plussat: Kaikki

Plussat: Everything was amazing

Miinukset: If we need to find something, it will be the door isolation to the corridor

Plussat: Meillä oli huoneena Deluxe huone merinäköala 45 m². Osasin odottaa, että kovasti moittimista en voisi löytää. Ja ei muuten löytynyt. Tämä hotelli oli yksinkertaisesti erinomainen. Kyse on pienistä yksityiskohdista. Kun saavuimme, automme tutkittiin turvallisuuden takia. Samalla kuitenkin portilta lähti viesti respaan, että asiakkaat ovat tulossa. Kantaja oli vastassa ja aulassa saimme heti eteemme teetä ja jotain pientä syötävää. Söimme lounaan hotellilla ja ui-jui miten hyvän tonnikala-tartar:in sain eteeni. Olen hirvittävä nurisija aamiaisen suhteen, mutta nyt oli vaikea keksiä mitään kehityskohdetta. Koska hotelli oli ainoastaan aikuisille, ei ärsyttäviä hälyääniä kuulunut mistään. Asiakkaina oli varakkaita tunisialaisia pariskuntia, ranskalaisia eläkeläisiä ja se kiintiö japanilainen nuoripari häämatkalla. Erittäin ilahduttava info oli pukukoodi. Näin helposti ehkäistään erilaiset epähygieeniset ja ällöttävät rätit/kaavut/housut päällä uima-altaaseen hyppijät ja ruokahalun karkoittava ”venäläinen oligarkki karvaisen vatsansa ja hihattoman T-paidan kanssa” -tyyli ruokasalissa.

Plussat: It's very clean

Miinukset: The quality of food in Kamila restaurant was very very bad and we had to wait for more than hour

Plussat: Great location, amenities, and personalized service by hotel staff.

Miinukset: The mattress was a bit saggy and/or overused. At this type of establishment, it should have been a high-quality, TempurPedic-like mattress for optimal homogeneous support and comfort.

Plussat: The quality of everything. The pool is amazing, staff very friendly, amazing food and it's not overly expensive. Extremely clean!

Miinukset: Nothing at all. If we had to pick something, the pool floors are very slippery.

Plussat: The pool and restaurants area is decent and charming but that’s pretty much it Service is okay but nice waiters who re trying to make it perfect for customers (a rarely in Tunisia)

Miinukset: We booked a jacuzzi room (mykonos style) but it’s actually a room and the jacuzzi is on the other side of the corridor in a closet locked with a key ! I’ve never seen that it’s architecturally hilarious and I’m working in hotel design and development Rooms are so average for a Leading hotel. Small beds, small TV, bad mini bar. Beach is kinda boring despite youngsters. Breakfast is in a small room and choice is ok but nothing major Plus location is stranded from the heart of Hammamet rather choose another luxury resort

Plussat: The staff was fantastic!

Miinukset: Nothing!!

Plussat: Hotel is top of the line everything is beautiful. Be aware of ocean front only rooms. You get 1/3 ocean view and 2/3 abandoned wild land that is very unpleasant to look at ( dirts, random parked cars with loud drunkards who kept stairing at hotel balconies). When we tried to change the room, the customer relation agent had a tantrum and I had to steer him away from it, even though the hotel was almost empty. We chose to have a massage the next day. I can't get over the fact that they charge top dollar for 80 minutes relaxing massage, which is delivered by a very incompetent staff who we felt had no clue to what they were doing ( my wife and I were very disappointed with the quality). The Spa is extremely clean and luxurious, it just lacked a competent "masseur" who will make it worth the 180 dinars. Although they were very polite, just did not really know how to stimulate stressed spots. Breakfast was extremely good with a wide variety of good quality food. very friendly and accommodating waiters.

Plussat: Perfect place for a short vacation. Great breakfast, nice staff and wonderful views.

Miinukset: It takes about an hour to get to the hotel from Tunisia airport.

Plussat: Breakfast and Location were good. Pool view and depth was more than just good. Housekeeping staff are so friendly and helpful.

Miinukset: Hotel price is much higher than the real value you get for your money. Reception staff are so cold and not helpful or welcoming at all. No sea activities or plans/programs for enjoying your stay.

Plussat: Staff are so helpful and friendly

Miinukset: The entrance infront of the hotel

Plussat: Great access to the sea. Very clean and modern.

Plussat: Great staff always smiling and welcoming

Plussat: Staff very friendly

Miinukset: Low number of staff Food options very weak No entertainments at all Bad breakfast Only one restaurant at lunch & dinner time

Plussat: the staff is smiling all the time, what ever you need is available. perfect for family. Breakfast is very good the the room service is here and will answer you any time.

Plussat: I appreciated all kinds of services inside your agreeable hotel, everything was perfect and it exceeds my expectations and I was greatly joyful by your staff at its different levels, I congratulate you for it!

Miinukset: After a long time of reflection, what I didn't really like is that you didn't give me the opportunity to criticize you on something that I didn't appreciate, as I used to do it in other hotels, you were so perfect

Plussat: Very helpful team, we can feel they really want us to feel welcome and it works! :-). The hotel and room is very spacious. very nice environment. Good breakfast. The beach and the swimming pools are great too.

Miinukset: The range of gastronomic choice is a bit limited, despite the 3 restaurant so it could become slightly repetitive after few meals. It would also be nice if the hotel could expand the range of beach facilities, such as dingy sailing, catamaran etc.. they are present on site but customers of the hotel are not allowed to use these.

Plussat: Every thing

Miinukset: Nothing

Plussat: We went for Christmas. Everything in this hotel is nice and the staff particularly. It is the second time that we book for this hotel and we recommend it to any of our friends.

Miinukset: Nothing

Plussat: Great lovely staff

Plussat: Everything! Lovely location, comfy spacious room, nice pool, great spa & beach, friendly staff, good internet, few restaurant options and a chilled out ambiance in general.

Miinukset: Breakfast could of been a lot better for the price charged.

Plussat: Facilities, very friendly and helpful staff, breakfast and restaurants

Plussat: The staff are very friendly. Thank you

Plussat: Since my entry, to my exit everything I liked, you will already find written (we are one family) and already felt my wife and I and my children so. Thank you Africana, for your good treatment, for your brilliant ethics and for your beautiful smile.

Miinukset: I could not stay longer because my summer vacation was over

Plussat: This is a good hotel suitable for families with children as there is a small aquapark and animation team. In the morning children from kid's club are riding the banana boat for free - they like it very much! The territory is large and very very green - it is pleasant walking around, the beech is also nice and wide, there is a good beech bar with nice view where we often took tasty iced coffee - it was great! Also the hotel navigation is very very good - it is convenient, clear and clever. All zones made in such a way that it is easy to find the way and to get to the place you want.

Miinukset: I want to critisize the SPA - the underground floor area where there is hammam, hydromassage and thalasso treatment is very old and needs rennovation. It was unpleasant to take the course of thalasso there, though the staff is professional and friendly. In the upper floor design is ok, but cabins where they do massage needs better sound-isolation because there is no effect of relaxation when you hear other people walking and talking.

Plussat: Suuri hotellialue. Siisti ja hyvin hoidettu puutarha. Allasvaihtoehdot kivoja perheelle. Allaspyyhkeet iso plussa lasten kans. Iso huone plussaa. Meillä oli kaksi 4-hengen huonetta, 3 lasta ja 5 aikuista. Molemmissa huoneissa isot tuplasängyt sekä levitettävä sohva joka myös mukava nukkua, silti huoneessa mahtui liikkumaan. Huoneet oli lisäksi väliovella joten saimme enemmän yhteistä tilaa. Lapset viihtyi hyvin. Mukava iltashow joka sopi koko perheelle. Ei tarvinut juuri poistua hotellista.

Miinukset: Ruoka ei yltänyt hyvän tasolle. Siinä kohtaa hinta ja laatu ei todellakaan kohdannut. Ehkä pienempi valikoima ja laadukkaammin toteutettu buffetti olisi toiminut itselle paremmin. Joka päivä oli lähes samat vaihtoehdot ja lapsille aina samaa ruokaa. Yksi iso miinus huoneessa: Vedet tuli lattialle ja kasteli joka paikan. Kylpyhuoneessa kun ei ollut lattiakaivoa eikä kai suihkun/ammeen kaivo vetänyt. Lattia lainehti, jostain laattojen raoista tuli vettä koko ajan. Itse jouduttiin pyyhkeillä tukkimaan ja kuivaamaan. Pelotti, että lapset liukastuu. Ilmoitettiin asiasta respaan kaksi kertaa. Emme voineet ottaa kylpyjä enää.

Plussat: Clean

Miinukset: Some safety measures for the kids such as tripping hazard

Plussat: Staff was a great people

Miinukset: Nothing

Plussat: Had a fantastic stay with the family, rooms were lovely and staff were fantastic! Facilities excellent.

Miinukset: Not enough shade around the pool especially when ypu have children with you.

Plussat: We were 2 families with kids aged 10 and 12. The hotel provided such a pleasurable environment and facility with safe, clean, secure and friendly amenities and staff. I m definitely going back

Miinukset: We needed some basic Medecine. We had to go outside to find a pharmacy. I would have appreciated they had a nursery in house.

Miinukset: They charged my 4 years old daughter without even providing additional bed and without letting us know from the beginning

Plussat: Very clean,friendly staff, good swimming pool. Food was very good.

Miinukset: While having meals at the hotel we were told we had to pay for the water separately as this is not included. Thus we did not appreciate and feel it should be included.

Plussat: Very good swimming pool and beach close to each orher. Very good buffet. Very friendly and helpful staff.

Plussat: Everything was perfect

Plussat: The location, staff and the beach

Miinukset: The food

Plussat: The beach was awesome the personals are so helpful the hotel so nice the food excellent we past wonderful holiday

Plussat: Location / view, staff, entertainment / shows

Miinukset: Nothing

Plussat: Everything was perfect

Miinukset: N/A

Plussat: Very nice and confortable

Miinukset: Atmosphere,staff and food

Plussat: Beachfront facility

Miinukset: No Wifi in the rooms, and this is tricky because it is not stated in the Hotel description. Breakfast and dinner included was just OK, not great.Check in took about 15 minutes, because they couldn't find the voucher, although they found the reservation. I don't really understand this!! I was planning to stay 2 nights, but I stayed only 1. I won't stay there again!

Plussat: The space very big, the environment was good.

Miinukset: Restaurant and food

Plussat: Clean fresh Lovely view

Miinukset: N/A

Plussat: Kind staff.

Miinukset: Not comfortable; Got a very far room. Very noisy lobby and room halls due to a 3 days conference. Poor food choice. Parked my car 2 nights outside of the hotel due to mismanagement of the parking.

Plussat: Sammy did his best to rectify all issues we had.he gave us better room with gorgeous sea view.We complained about the food and he also managed to get us the food we like and went out of his way to make us have a nice time.

Miinukset: Staff were rude and dismissive.complained as was met by quality manager Sammy who tried to rectify these issues. Pool bar was very dirty.the smell was so bad when standing in the ling queue I had to cover my nose.

Plussat: A good stay. All animation staff was great specially Katy and Lamia, a lot of fun for kids. Pools are big enough and so close to the sea. The food actually was fair but it could be better( the same breakfast buffet all the days

Miinukset: Some receptionists was rude. I called them 1 day before my check-in to confirm my arrival I didn’t get any answers they don’t even have an idea about my booking and they aren’t helpful, till i call the Booking.com administration so they solve my issue. I didn’t like the luggage man attitude. Lifeguards should be more professional and pay more attention for kids around the pool.

Plussat: The staff was not gentle at all The food is poor same dishes & sometimes the salad was from the day before , besides the plates weren’t that clean, you’ve to search the cleaner Cleaning is poor also, same towels even for 2 days unless you request to change,

Plussat: Food, close to the beach and big swimming pool.

Miinukset: Bed and pillows are bad. A little bit far from marina

Plussat: Two big swimming pools nice location on the beach most of the staff were friendly and welcoming (specially those in the reception) Room was big,clean and modern

Miinukset: the breakfast was really bad with very few options lack of restroom amenities ( conditioner, lotion,comb...) Have to put a deposit of 20 tnd to burrow a towel

Plussat: Nice small hotel. Very close to the beach, enough of sunbeds. Food was OK. It is in walking distance to Yasmine Hammet centre.

Miinukset: Extremly noisy music near the pool bar, impossible to seat there. At the evening it was even louder, no chance to seat at balcony. And why are they joking with beer in those small plastic glasses. It is not hotels's faulth, but every afternoon wind brought to beach tons of plastic garbage, floating in see. It was really auwfull. I never saw something like that.

Plussat: We visited for honeymoon with my wife.Room was big and clean.we like facilities,swimming pool is so big.One is for half olympic who likes to swim other for fun and one more for childs,hotel is big and good traditional art shapes(pictures,furnitors).

Miinukset: First of all meals are disaster.I came to tunis many times i never ate such bad meals.if you have reflux just eat salad cause all the others meal are cooked in bad oils which makes you disturbed after eating. Second is staff are not enough counts and definetly not happy at all.they dont smile. and i am turkish and my wife tunisian.there are different services for french people.staff smile to them and whatever they ask they do immediatly.When you ask smthg they do with bad face.I can tell you easily that hotel smells racism to last drop.They shouldn’t seperate people and i never felt this in tunisia till this time.Bar staff are so rude.If he understand that u dont speak french he try to mock with you.beach animators are rude and say some arabic bad words to tourists.specially to russian tourist.

Plussat: I enjoyed it since I arrived at the front desk. I was well received and the lodging was as agreed.

Miinukset: everything was in agreement.

Plussat: Great location, generous breakfast, beautiful private beach, peaceful environment.

Miinukset: The spiders (and other insects in the room). Staff at reception seemed more helpful to French guests. The bathrooms need updating

Plussat: Spa and beach

Plussat: Very good location and beach, very very beautiful SPA area! Nice territory - a lot of places for marvelous photoes. The staff is friendly, atmosphere is relaxing and pleasant.

Miinukset: The main restaurant could be more comfortable and the food could be better. Total design needs rennovation to my opinion, though it is not so bad - I can recommend this hotel for good vacations.

Plussat: The food was ok, not the best I’ve had but ok.

Plussat: The spa

Miinukset: The price

Plussat: Everything

Plussat: Location next to beach. Cleaning staff tried their best and were friendly.

Miinukset: * No information about the hotel and its facilities in the room or at reception in French, Arabic or English. However there was a glossy brochure with map annotated in Russian! It appears a Russian company called Novostar has a special arrangement with Bel Azur and their main focus is on this client base. * Many of the restaurant staff had an attitude problem and were just concerned about money. Our young children were not able to drink tap water which was served from the chillers. On one occasion we entered the dining room for the lunchtime buffet with a bottle water but were not allowed to bring it inside. Later we were asked to pay 2.75 dinars (nearly 1 euro) each for five 0.5 litre bottles of water placed on our table! * The drainage system in the bathrooms was not properly vented so every time we flushed the toilet a foul smell remained. There was no extractor fan to be able to force this smell out so we just had to use a combination of spraying deodorant in the air and pouring shampoo into the toilets. * Cleaning staff worked really hard but it appears the hotel administration abused this by not employing more people and giving them appropriate training to help improve room service and allow requests to be dealt with properly. For example, 3 out of 4 pillows in our room smelled unpleasant. It was mentioned on several occasions to change these but cleaning staff kept putting the old ones with covers back on the bed, even after we had placed these near the doorway.

Plussat: Nothing really other than pool area

Miinukset: The food, the staff were rude and the smell of sewage everywhere was gross.

Plussat: Location of the hotel was good Clean beach in the hotel

Miinukset: The rooms were dirty/dusty All the facilities in the hotel were not free for the amount i paid for this hotel and this was not written in the advertisement Dining hall was not cleaned straight away after someone had used a table and hotel served bland food/same food everyday The bookings of rooms were not properly organised. I was given any old room and it wasn't what i has booked

Plussat: The friendliness of the catering staff members. The hotel architecture. The security team at the gates. Easy access to the beach.

Miinukset: - Poor cleanliness standards in the common areas (lobby, restaurant, pool terrace, elevators, hallway carpets). - Cleanliness is dismal in the restaurant area. - Disgusting beach area, full of plastic trash, cigarette butts and unattended trash bins (in the shape of clay jars). The area is dead and unlit in the evening (sunbeds piled up, beach bar closed) and unattended by personnel. - Poor housecleaning services, terrible bed and bed linen quality. - Poor maintenance, visible in the A/C situation, water leakages, sluggish sink and bath tub caulking, drooping curtains, etc. - Serious A/C issues all over. The latest incident was the advertising panel inside the lift that fell off one of the lift walls, with its glass part and sharp edges on the ground. We reported it to one of the maintenance staff members who was thankful to be notified. - Poor food quality and variety, vegetables were often undercooked in water. - Guest behavior was absolutely shocking. - Patchy internet connection in rooms. We reported the problem several times but no solution was offered. - Lifeguards, particularly in the quieter smaller pool, are practically useless. They are mostly absorbed by their phones or their friends. They selectively scream at some teenagers and kids of Arab origin, but discard misbehavior of Western/Russian pool users. - No amenities inside the room such as complimentary coffee and tea supplies as is standard worldwide, even in budget hotels. The all-inclusive formula is no excuse for the absence of such amenities. - Poor quality shower and shampoo supplies, bring your own. - Insect-ridden place with black crickets, bees, wasps, flies and mosquitoes. - Mini-kids' club mostly empty, and the attached bathrooms (W/C) were mostly occupied by adult hotel guests, resulting in stench. - Night animation was repetitive and boring. - Some rude reception staff members.

Plussat: We got update normal room to suite . Wow . The staff is so friendly. Rooms very clean . Good animation .

Miinukset: Everything was good. We didnt miss anything. Only waterslides ... lol

Plussat: entertainment was great, staff very friendly

Miinukset: AC wasn't working

Plussat: Swimming pool, lobby, beach, cleanliness, animation team always on top.

Miinukset: Food repetitive and desserts horrible , staff grumpy especially waiters, beach bit far

Plussat: The dinner was good.

Miinukset: The breakfast wasn’t up to my expectations. Pb with the air conditioner. The time for the pool( just from 12 to 15) which is not enough.

Plussat: all security, reception and restaurant team

Miinukset: Spa service not good

Plussat: Comfort bed,and quite hotel

Miinukset: Animation,mini bar,music and smily staff.

Plussat: Everything was set to let guests relax and enjoy the place

Miinukset: A bit more variety of food for the buffet would be the top!!

Plussat: Great value for the price. Extremely helpful staff. I had a very late arrival due to delays from London and the reception team had a salad and a few bottles of water on hand. I truly appreciated that

Miinukset: Incident with a guest who was intoxicated and accosting guests on the floor took too long to resolve. I was one of those guests who was accosted by the drunk. Who wants to get into a fight just to get to their own room because of an alcohol-over served idiot? Ruined my last evening

Plussat: I like breakfast and dinner.Both of them are continental.Room is large and comfortable; also clean.

Miinukset: I don't like the bank and payment system of hotel.Receptionists need to learn English because they can't communicate easily.When I compare this 4 star hotel with in the other countries this hotel seems to be old.

Plussat: clean rooms big swiming pool

Miinukset: no hospitality,strict rules,rude hotel management staff

Miinukset: Any 5 Star hotel in Tunisia they don't run A/C in any room from 1st Oct to 15th May, no matter what the weather is like, and when you ask for the A/C in your room they tell you it's not A/C season. Also about WI-FI in one week, you be very lucky if you get it anywhere in the hotel for 1 hour. And the food and sweets its always the same all over the hotels I visit

Miinukset: Waiters expected tips from day onif your on your own you have to get own.drinks cutlery. No plates and cutlery not enough waiters and I.told them I was gluten free and no.provisions for that. Potatoe Gratin had pasta in it which I.ate by.mistake had water diahorrea for three days. Food not good at all and not a lot of choice. Rep left as no one listened to customers complaints. I had to go out at tea time on my own to find gluten free food after paying all inclusive. The sea had rocks under the water no sign up to warn prople. People coming out with cuts grazes on legs and feet. Entertainment was dire. I have been to Tunisia 9 times this was the worst and will not be coming back again

Plussat: The hotel is located close to Hammamet centre (about 10min by car). They offer Airport pick-up/drop-off services (from Enfidha Airport and Tunes Carthage Airport), for a fair price, if you want that piece of mind of knowing someone will be waiting for you once you land in Tunisia. The indoor pool was marvellous, as the weather wasn't that great during our stay in Tunisia, but still we got to experience the indoor pool, which always had a nice temperature. The private beach is beautiful, with clean sands and a great sea view. The high point of this hotel is the food, which was extremely tasty, with a great variety. You will not be disappointed!

Miinukset: The bed wasn't very comfortable. Sometimes some members of the staff would be too courteous, not allowing us space to eat and drink in our own pace, always asking us what we would want next.

Plussat: You never really know if the information & photos you see that prompts you to book at a particular match reality. In this case, it certainly does. No hesitation in recommending this to others or returning to it.

Miinukset: Nothing

Plussat: The view of the sea

Plussat: There is nothing to like at this property at all. The staff is very rude , i paid the total stay on US $ and they gave me the change on Tunis currency, I booked a double room with 1 big bed, i got 1 room with 2 single bed my wife and I slept that night separated , so the next morning i changed my flight and canceled my stay at that hotel . Please do not believe the pictures , the hotel is under the 0 i had never seen something like this hotel or like their customer service , had to call booking in US to cancel my stay at the hotel and they gave me my money back in their currency so i couldn't covert it to US dollar because they didn't give an exchange receipt , i asked for a copy of my refund but the bank at airport didn't accept it , so i lost over 350$ because their money doesn't worth it. Very bad experience i won't go to that country .

Miinukset: everything is worst do not go to this location or even this country is not safe , i had very bad experience and cost me a lot of money. I don't recommend this place at all .

Plussat: The staff where friendly once they knew us and helped when needed. Hotel was clean. The view from our hotel room was beautiful , once we had moved rooms. The restaurant where we had to reserve 24hrs in adv was nice.

Miinukset: The day we arrived we where told they don’t accept our £20 notes as they are old and we have changed them ( which we haven’t in the uk ) after arguing they accepted the money. The room They initially gave us wasn’t what I had paid for or what it looked like in the pictures. It was a beach front room which looked like a beach hut. Very old tv which was tiny and right at the top of the room with not much signal. The remote had a missing back and the room looked dirty. After complaining they moved us to a better room with a perfect view. The Buffett food in the restaurant was average there wasn’t a variety every day.due to no WiFi in the bedrooms, everyone used to hang out in the lobby and bar area. We called it the hangout spot. The Shisha area was confusing as some Of the staff advised it Was free and some advised we had to pay.

Plussat: Outdoor area

Miinukset: In need of maintenance

Plussat: On the beach, fantastic. Food was excellent. Very Clean. Friendly Staff.

Plussat: Good

Plussat: En general the hotel is beautiful with beautiful beach.

Miinukset: -We booked a room with king size double bed and sea view. We got a small room with 2 separated beds and with a construction view.. :((( -The staff is very smiling but that’s all. They don’t have any problem solving skills, neither managers... They made us lose 2 days of our vacation to change the room for that we actually booked. -We’ve had much better quality of food at 4stars hotels and more variety. -We’ve never tasted worse wine.. The beer tasted good but we got to a conclusion that it was non-alcohol beer. And it was warm. All drinks were served in small paper glasses for coffee.

Plussat: I like the vue

Miinukset: The worst hotel I've ever seen... Hotel not clean and the food is terrible

Plussat: staff are kind exactly Mrs. Amel , Miss. Suhair from reception section Room are very good Beach perfect

Miinukset: Nothing, everything is perfect

Plussat: Staff are very kindly and friendly Rooms are comfortable Indoor so nice

Miinukset: Nothing

Plussat: Staff dans extremly polite and the whole hotel is incredibly Nice. Amazing value for money.

Plussat: The room was clean and easily accessible. The pool had a nice view on the ocean.

Miinukset: I was hoping meals other than just breakfast would be included given the high cost for the stay

Plussat: I booked a full package for my brother's anniversary as a surprise gift, and the staff were very kind and cooperative. They made sure everything went perfectly and my brother and sister in law were very happy with the surprise!

Plussat: Starting from the Reception team, especially Lamia, who was made our stay as good as possible. She was a good Professional, a big asset for the hotel. The rooms were very clean. The food, as usual, fresh and very tasty.

Plussat: Nice but too many smokers on the beach

Miinukset: I have to complain about booking .com between the price sold via the web site and price paid major difference - booking.com needs to contact me asap

Plussat: Everything was at a high standard

Plussat: Clean and great location

Miinukset: Bedding could be better

Plussat: The staff were very friendly especially Lamya and they were accommodating to all our requests. The spa, swimming pool and beach were perfect and the breakfast buffet had a great variety.

Miinukset: It’s our second visit and I was very disappointed from the facility’s condition as it has deteriorated and became very old. We had an issue with the rooms AC, the bathroom smell, drainage and pest control issues that made all of us irritated and not at ease to enjoy our family reunion. The elevator is very slow and always busy.

Plussat: It’s good property but they no welcoming from the staff especially in the swimming pool and staff the don’t know how to communicate with the customer

Plussat: the bar was big and nice, staff were friendly

Miinukset: old hotel, need a renovation

Plussat: I like the fruits and flowers the first day of reservation and everything was great:)

Miinukset: The Internet connection at the hotel was very weak The tv channels not to many arabic. .mostly pro saudi

Plussat: The staff are friendly

Miinukset: Not clean, smells bad, old towels and pillows Bad restaurant service , poor breakfast

Plussat: Everything was the best

Miinukset: Location and cleanlinesses

Plussat: Location was Good, friendly staff , direct access to beach and to hammamet marina .

Miinukset: Run down infrastructure hotel ( key card room never worked , always asking for assistance to open room , leaking bathroom , curtains hanging of the rail , room safe locked , terrace window could not be locked ,

Plussat: All good as expected

Miinukset: N/A

Plussat: Extremely affordable. When the temperature rises the oceanfront and resort pool would be great for sunbathing and swimming. Staff is friendly.

Miinukset: Wifi was intermittent. Place was clean but worn. Bed comfort was average, not great. In the off season you're very isolated at that location.

Plussat: The Beach, Both swimming pool The view The proximity : the Marina, Carthage Land, Eating outside, walking

Miinukset: Queues in some areas while having breakfast or Dinner >> to be developed

Plussat: Stuff was super friendly and we got check out 3 hour's later. Beautiful hotel with great location and the hotel has so much to afford.

Plussat: The amazing sea view and the safety of the place

Plussat: More than was the staff.

Miinukset: Everything was good.

Plussat: Very well maintained hotel complex with 2 swimming pools.: a quiet pool right behind the reception and a fantastic infinity pool. This area is the beating heart of the hotel, with excellent service and meal options, superb views on the bay and the fortified medina of Hammamet. At night this pool area becomes a trendy restaurant/bar area where cosy spotlights and a whole set of pioneer speakers support the DJ, live band or karaoke entertainment of the day. So no need to leave the hotel if you’re looking for a fancy cocktail and some music, you can find it all there, as do some upper class locals. Also the sandy beach is great, with confortable sunbeds and an excellent bar and restaurant service.

Miinukset: The towel boy at the pool is too nervous about his towels. Hint: take a towel at the beach

Plussat: It’s location

Miinukset: The service is very poor and the staff aren’t professional

Plussat: The location of the Hotel , the proximité of the beach , the food

Miinukset: Really i hate the way to get place in the Beach , the guys who deals with that are a really mafia .... They gives the Best places for those who pay more

Miinukset: No customer services, the staff not friendly and they care about the day pass people in the pool and beach. Was waiting 1 hour for extra ice to my drink in the pool. They don’t allow me to access to pool bar in the night, only for day pass

Plussat: The Hotel or shall I say resort is big and after one week staying in it we still didn’t get the chance to try out all the outlets they have. Although it is a 40 year old resort, it is well maintained. The beach is fantastic and the dining options on the beach is good and very reasonably priced. The front desk manager gave us room 230 which was really nice with excellent view of the Mediterranean. The Spa experience was also good however I think they are understaffed as the same lady who did the Hammam also worked on two other men at the same time which I felt was not comfortable. The massage though was with a different lady and was good.

Miinukset: Room 230 air conditioning is not working and after many complaints they could not resolve it. Even my friends who stayed at room 229 had the same problem and they ended switching rooms.

Plussat: Really lovely staff made our stay and such a beautiful location. We've really felt we were on holiday

Miinukset: Nothing

Plussat: Very charming hotel Excellent beach Central location Big rooms

Miinukset: Alll good except food and service at the beach. 2 / 10 Could also use better quality chichas and more various tastes. Breakfast is a bit simple and finish early

Plussat: Having direct access to beach

Miinukset: Door lock wasn’t working had to wait one hour to repair, sold same room to 2 people, toilet flush stopped working, staff at the beach were saying no towel, security stopped me and they were saying I can’t use bar which is hotel facility, at the end let me to use it.

Plussat: I'm Tunisian from japan was the best experience so nice and I travel at the time he’s beautiful children travel same day was nice the best Tunisian hotel in hammamet keep quality. The best to keep value

Plussat: The beach and the beach club were very good... you have to try the pizza on the beach!

Miinukset: Customer service was bad and everyone seems unwilling to help (apart from a few)