Hammamet hotellia

Plussat: Travelled from Manchester to be at New Year’s Eve, only to be segregated and found ourselves with kids of 3, 4 years old. Two different venues for NYE, not given a choice. Anyway had to go somewhere else.

Miinukset: Splitting guests into ethnic category.

Plussat: Everything

Miinukset: Nothing

Plussat: First of all, I would like to give the service people a big

Miinukset: We had two days without WiFi. Other days we could use WiFi in the room. The bath was old but as it was cleaned everyday. It was pretty much ok for us.

Plussat: Kids Animation programs and supporting stuffs.

Miinukset: No Wi-Fi in the room. Even in the lobby it was very very slow.

Plussat: Breakfast had a large variety of spread and was awesome. One shouldn't miss the fresh bread pastry baked right in front of you. The property is huge and kept clean at all times. They even have a huge indoor temperature controlled swimming swimming pool which was excellent. Every night guests were invited for some or the other activities like Karaoke or Quiz, they even offered free drinks on some nights.

Miinukset: Bathroom and toilet needs some upgrade

Plussat: The staff The facilities Activities in the hotel Dinner and breakfast

Miinukset: The room is small for 3 people

Plussat: Had a good stay at this hotel in winter, location on the beach is nice, personnel was very friendly including cleaning staff, the buffet varied each day, there is a lot of choice and the food was pretty tasty. Nice to have a tennis court. The hotel staff was very helpful in arranging some additional requests from us. There are nice places outside to enjoy the winter sun. Yasmin Hammamet consists of large hotels mostly however the old centre of Hammamed (25 min by taxi) is very beautiful, would recommend to go there

Miinukset: The spa facilities were pretty old and not clean, it was below our expectations. The time the buffet closes a bit early f.e in the morning breakfast closes at 10:00. There was no serving of food and beverages on the outside terrace. Gym equipment was outdated. We understand that the waiters work hard, but the way they clean the table is not very elegant. Tennis equipment was also old and damaged. We felt like we had to be a bit careful with cold dishes like salads, some people had some stomac issues after eating it, while for others who did not eat it, all was fine.

Plussat: The hotel is located in the middle of everything, in front of a beautiful clean beach, near malls , restaurants and pubs of the Medina but a very quite area. The property is spacious and clean with all facilities u expect in a 4 star hotel. Staff give much attention to details and try to make your stay most confortable and pleasant. Ibrahim , smiling Sarra and the staff at the front desk were so welcoming, Nessrine was very professional and doing her best to give information and directions about the hotel and the area, Kamel at the restaurant was a funny and very professional waiter and the food was always terrific with many options to choose from, the room attendants do a great job cleaning and decorating the room every day ... For all the above mentioned reasons I extended my stay from 1 week to 3 weeks and I am happy I did. Thank you everyone at Iberostar Averroes for the outstanding services.

Plussat: Kaikki

Plussat: Just perfect

Miinukset: There is no thing to don’t like about

Plussat: Everything is perfect.

Miinukset: No

Plussat: Good location to see both sun raise/set. Quiet, comfortable room, very very clean. Friendly staff, fast WiFi, fabulous breakfast.

Miinukset: None

Plussat: Hotel is top of the line everything is beautiful. Be aware of ocean front only rooms. You get 1/3 ocean view and 2/3 abandoned wild land that is very unpleasant to look at ( dirts, random parked cars with loud drunkards who kept stairing at hotel balconies). When we tried to change the room, the customer relation agent had a tantrum and I had to steer him away from it, even though the hotel was almost empty. We chose to have a massage the next day. I can't get over the fact that they charge top dollar for 80 minutes relaxing massage, which is delivered by a very incompetent staff who we felt had no clue to what they were doing ( my wife and I were very disappointed with the quality). The Spa is extremely clean and luxurious, it just lacked a competent "masseur" who will make it worth the 180 dinars. Although they were very polite, just did not really know how to stimulate stressed spots. Breakfast was extremely good with a wide variety of good quality food. very friendly and accommodating waiters.

Plussat: Breakfast is excellent offering a wide diversity of dishes and the staff is incredibly nice and polite. The spa is wonderful - a must try and so are the other hotel facilities - restaurants (especially the Tunisian one), pool etc. The hotel is normally very quiet, making it a great place for relaxation.

Plussat: Location is wonderful and many of the rooms have a wonderful sea view. It is also quite easy to get from the hotel to the center of Hammamet so it is a good base to explore the area. The restaurants inside the hotel offer a nice selection of food. The personnel if extremely nice and helpful.

Plussat: The staff was awesome! Joyful, professional and kind. Rooms were beautiful! Amazing view! Very clean hotel!

Miinukset: I liked everything! It was awesome.

Plussat: The breakfast was OK. I was told in summer there are many more varieties and breakfast is fancier.

Miinukset: I didn't like the way the staff watched veiled women swimming in indoor pool and jacuzzi with long robes and scarves despite the signs prohibiting this posted everywhere. Most swimmers do not take showers before going into pools and staff did not react.

Miinukset: nothing

Miinukset: Late check in and check out, housekeeping entering the room without knocking the door, isolation during the music event.

Plussat: Staff were really nice everyone really helpful overall excellent hotel probably one of the best in tunisia, with an amazing view of the sea also the room was massive

Miinukset: The hotel was really quiet maybe because we went in December

Plussat: It was perfect. Thanks a lot to all the staff there. They are very kind and caring about all details. Always ready to help you on any thing even it is not really there job to do. I want to thank you all for the surprise that they did for me and my wife. In fact I just told them that we are here to celebrate our wedding anniversary and they immediately prepare a surprise for us...

Plussat: Every thing was perfect i will come back soon for sure

Plussat: Very good management by Maike, the assistant director. She was very swift in fixing issues, reservation in the restaurants, transportation back to airport etc....

Miinukset: All good, except the girl who took care of our kids for Mini club let our son go home alone without our consent. It was rectified very swiftly but needed some clear indications and process review bout mini club rules to know what is acceptable or not.

Miinukset: Room was not clean, we have asked many times to change the bed sheet and the pillow cover but they kept it as it is Alot of mosquitoes and small spiders in the room

Plussat: Food very good and the staff very good

Miinukset: The room

Plussat: Hakim, tennis trainer Karim, chef of entertainment Motaz volleyball trainer Amm Hedi in the main restaurant Ridha el Bey Chafik Gargouri, you are so professional

Miinukset: All was exceeding my expectations

Plussat: We enjoyed the walks around the hotel, also by the sea thats just by the hotel .

Miinukset: They don’t have cofee and tea in the room , also only one jacuzzi.

Plussat: Animation team espacially for kids, The beach bar, The location of the hotel, The swimming pool and the beach, The staff is friendly, foods an drinks are available all the time, great variaty but average quality, Price is fare.

Miinukset: The facility is old, it's not that clean for a 5 star hotel, The food is available in qunatity but lack some quality, The Juces are all not natural, the cocktails are bad quality for a 5 stars hotel,

Plussat: Suuri hotellialue. Siisti ja hyvin hoidettu puutarha. Allasvaihtoehdot kivoja perheelle. Allaspyyhkeet iso plussa lasten kans. Iso huone plussaa. Meillä oli kaksi 4-hengen huonetta, 3 lasta ja 5 aikuista. Molemmissa huoneissa isot tuplasängyt sekä levitettävä sohva joka myös mukava nukkua, silti huoneessa mahtui liikkumaan. Huoneet oli lisäksi väliovella joten saimme enemmän yhteistä tilaa. Lapset viihtyi hyvin. Mukava iltashow joka sopi koko perheelle. Ei tarvinut juuri poistua hotellista.

Miinukset: Ruoka ei yltänyt hyvän tasolle. Siinä kohtaa hinta ja laatu ei todellakaan kohdannut. Ehkä pienempi valikoima ja laadukkaammin toteutettu buffetti olisi toiminut itselle paremmin. Joka päivä oli lähes samat vaihtoehdot ja lapsille aina samaa ruokaa. Yksi iso miinus huoneessa: Vedet tuli lattialle ja kasteli joka paikan. Kylpyhuoneessa kun ei ollut lattiakaivoa eikä kai suihkun/ammeen kaivo vetänyt. Lattia lainehti, jostain laattojen raoista tuli vettä koko ajan. Itse jouduttiin pyyhkeillä tukkimaan ja kuivaamaan. Pelotti, että lapset liukastuu. Ilmoitettiin asiasta respaan kaksi kertaa. Emme voineet ottaa kylpyjä enää.

Plussat: Friendly staff and quality food

Miinukset: They shut off parts of the hotel because it was not too busy

Plussat: Pools, beach and most importantly the water slides. Night show is funny and help you in filling your time completely

Miinukset: Room size for triple rooms should be a bit bigger

Plussat: The Staff was very friendly and professional. The dinner was excellent and very delicious.

Miinukset: We did a relaxation massage in the SPA , the staff was very friendly .but A lot of noise during our massage .

Plussat: the staff were very nice, very friendly people and food is fresh and yummy .

Plussat: We were 2 families with kids aged 10 and 12. The hotel provided such a pleasurable environment and facility with safe, clean, secure and friendly amenities and staff. I m definitely going back

Miinukset: We needed some basic Medecine. We had to go outside to find a pharmacy. I would have appreciated they had a nursery in house.

Plussat: Various for families

Miinukset: Should be a bit cleaner

Plussat: Breakfasts and waiters etc. was very nice.

Miinukset: Wifi was not enough, it was not working in balcony and was so weak in front room.

Plussat: Food and the place

Miinukset: Clean and nice

Plussat: The friendliness of the catering staff members. The hotel architecture. The security team at the gates. Easy access to the beach.

Miinukset: - Poor cleanliness standards in the common areas (lobby, restaurant, pool terrace, elevators, hallway carpets). - Cleanliness is dismal in the restaurant area. - Disgusting beach area, full of plastic trash, cigarette butts and unattended trash bins (in the shape of clay jars). The area is dead and unlit in the evening (sunbeds piled up, beach bar closed) and unattended by personnel. - Poor housecleaning services, terrible bed and bed linen quality. - Poor maintenance, visible in the A/C situation, water leakages, sluggish sink and bath tub caulking, drooping curtains, etc. - Serious A/C issues all over. The latest incident was the advertising panel inside the lift that fell off one of the lift walls, with its glass part and sharp edges on the ground. We reported it to one of the maintenance staff members who was thankful to be notified. - Poor food quality and variety, vegetables were often undercooked in water. - Guest behavior was absolutely shocking. - Patchy internet connection in rooms. We reported the problem several times but no solution was offered. - Lifeguards, particularly in the quieter smaller pool, are practically useless. They are mostly absorbed by their phones or their friends. They selectively scream at some teenagers and kids of Arab origin, but discard misbehavior of Western/Russian pool users. - No amenities inside the room such as complimentary coffee and tea supplies as is standard worldwide, even in budget hotels. The all-inclusive formula is no excuse for the absence of such amenities. - Poor quality shower and shampoo supplies, bring your own. - Insect-ridden place with black crickets, bees, wasps, flies and mosquitoes. - Mini-kids' club mostly empty, and the attached bathrooms (W/C) were mostly occupied by adult hotel guests, resulting in stench. - Night animation was repetitive and boring. - Some rude reception staff members.

Plussat: We got update normal room to suite . Wow . The staff is so friendly. Rooms very clean . Good animation .

Miinukset: Everything was good. We didnt miss anything. Only waterslides ... lol

Plussat: entertainment was great, staff very friendly

Miinukset: AC wasn't working

Plussat: The pool. Wide range of facilities. Free entry to other facilities. Staff couldn't do enough for us.

Miinukset: Food there was limited choice. Food was not always replicated replenished. The animation staff could have done a lot more.

Plussat: The price between the quality was brilliant!

Plussat: The dinner was good.

Miinukset: The breakfast wasn’t up to my expectations. Pb with the air conditioner. The time for the pool( just from 12 to 15) which is not enough.

Plussat: The sea view ,the food ,the waterpool and the warmth stay in the hotel were amazing

Plussat: Good location,breakfast,dinner easy take taxi to any direction.

Plussat: Nothing stood out for me to specifically like something.

Miinukset: The room wasn't great. The furniture was old, stains were present and woke up to some ants roaming around on the floor.

Miinukset: My stay was an absolute nightmare! - Extremely old and not maintained (furniture, towels, rooms,.. etc). The pictures on their website do not reflect at all the reality. We were shocked when we checked in. - The rooms are not sound proof. I could hear the guest in the room above mine walking around and using the bathroom and shower. The same thing with the guest in the room next to mine. - The cleaning staff are very noisy. They were shouting in the corridors all the time. - The hotel staff was unfriendly and unprofessional . Especially the porters. - When we checked in a got a single time complementary access to their SPA. When we went there in the morning, the pool was still not heated and not full. The pool technician told us it needs about 3 hours to be ready (lunch time). Which means that the half day we dedicated for the SPA was gone. When we complained to the SPA management for not informing us ahead of time that the pool wont be available they didnt even acknowledge their mistake, and were very rude. They said " you should be grateful that we offered you free access to our SPA!!" We were outraged by their behaviour and lack of professionalism. We will never step foot in that horrible place again.

Plussat: Staff made us feel welcome, great service and pool

Plussat: Very good location (near the sea, big territory, talasso centre BioAzur is on the territory), good dinners, good animation team. Christmas celebration (very good food and music).

Miinukset: New year celebration (very crowded and noisy, no space for dancing, it seems that there were many people not from hotel)

Plussat: Position of the location

Miinukset: I pay all inclusiv and they charge 4 Tunisian dinar for normal water they need to be provide in the room service and if you want to have a cola after 12 midnight the charge is 7.5 dinar so definitely is not 4 star . We have booked 3 rooms first 2 days the didn’t clean one our room they took clean towels and don’t bring back any towels so no towels. I am disappointed about the food very poor quality and no choices for the day time the linens are not changed for 8 days.the staff for the restaurant are not clean they don’t clean properly the glasses and they give a coffee on the paper cups in the restaurant all the time they mixed the drinks and treated me different. I trying to speak with the managers but nothing solved I am not recommending definitely this hotel

Miinukset: The mattress is so bad

Plussat: Ocean front view

Miinukset: Customer service.

Plussat: Very well placed Food was excellent

Plussat: The view from our room was magnificent. The room was decorated and a fruit plate was found in arrival

Miinukset: The heater was not working and we call many times the reception but no one comes to fix 8t

Plussat: Spacious room

Miinukset: Hotel facilities Quality of the food very poor a lot of things but nothing tasty catering personnel very poor qulification food quality disaster drinks as well verry cheap and low quality. No activities no informations in the checkin nothing far from 5 stars not even the 3 stars and half given in the booking.com marks.

Plussat: I like only swimming pool

Miinukset: The staff take care to European only and the lift all the time breakdown and restaurant not enough for the people with missing basic things such as four people table

Plussat: The staff are very friendly. We had a great morning in the spa, used the Hammam, had a facial and full body massage. The restaurant staff were great.

Miinukset: Nothing!! Everything was just great. Nice room, nice food, nice staff.

Miinukset: The beach is full of dirth we cannot swimm in it