Hammamet hotellia

Plussat: Hotel is top of the line everything is beautiful. Be aware of ocean front only rooms. You get 1/3 ocean view and 2/3 abandoned wild land that is very unpleasant to look at ( dirts, random parked cars with loud drunkards who kept stairing at hotel balconies). When we tried to change the room, the customer relation agent had a tantrum and I had to steer him away from it, even though the hotel was almost empty. We chose to have a massage the next day. I can't get over the fact that they charge top dollar for 80 minutes relaxing massage, which is delivered by a very incompetent staff who we felt had no clue to what they were doing ( my wife and I were very disappointed with the quality). The Spa is extremely clean and luxurious, it just lacked a competent "masseur" who will make it worth the 180 dinars. Although they were very polite, just did not really know how to stimulate stressed spots. Breakfast was extremely good with a wide variety of good quality food. very friendly and accommodating waiters.

Plussat: I highly recommend

Miinukset: Didnt clean it daily

Plussat: Hands down one of the best hotels I have ever experienced. The staff is incredibly professional, helpful and really go above and beyond to make the stay perfect (including helping to change a flat tire on our rental car). The views are spectacular and the rooms (especially the beds) are very comfortable. The property is fantastic, but we will definitely return because of the amazing service.

Plussat: The property is very simple in terms of facilities the beach security guy is very friendly. And the concierge who checked us in was professional. The second pool is beautiful but it was not that clean as no guests were using it except my gf and I as all the guests were using the main pool.

Miinukset: The staff are just doing what they’ve to do nothing extra. I asked for a decoration as we were celebrating anniversary and was asked to pay for it which should not happen in a luxurious hotel and staff didn’t even bother to make my stay special.

Plussat: Beach , Sun , Staff and overall all settings . Plenty area to walk about and relax .

Miinukset: I wish this area of Hammamet was a bit close to international Catargue Airport . Perhaps a bit of local shops in case you wish to got out for dining. But the food in the two restaurants were really good and hence can't complain .

Plussat: Top professional service. Strict implementation of COVID-19 measures to protect guests. Absolute rest and relaxation

Plussat: Buffet bfst was great offering many options.

Miinukset: Bed was a bit hard and room was bit warm.

Plussat: staff are nice and friendly the waiters and all people working in restaurent and reception

Miinukset: the breakfast can be much better ... swiming pool not allowed for women wearing Hijab , so if you are naked you are welcome to swim , if you are wearing hijab No.

Miinukset: Staffs were very kind and caring.

Plussat: We were nicely welcomed, and Ahmed from the reception was the Best

Plussat: We only liked the beach area. The decoration of the hotel is good. Thats it !! The location of the hotel was not that bad. Otherwise, It was honestly NOT clean. Who cares? The Staff did try to give us another room, as our room was dirty. But the next room was kind of cold as well.

Miinukset: In the room, we found a dirty table. On the lamps, you see dust. Seems uncleaned. It was not a 5 stars hotel. It does not deserve it honestly. The breakfast is very poor and very limited..no real choice....Milk pot not very clean, cucumber not fresh (see pictures). Orange juice, not real, very artificial. Shame!! for a 5 star hotel. Coffee without taste, very cheap coffee...Internet very poor... dry and low quality dates...Disappointing...

Plussat: the bar was big and nice, staff were friendly

Miinukset: old hotel, need a renovation

Plussat: This was my second visit to the Hotel, everyone is so friendly and helpful. Entertainment was brilliant & always something on, Mounir the bar manager is wonderful as are his lovely staff. Restaurant staff are very attentive and so lovely. Being right on the beach the Hotel is so relaxing, I have booked to go back again in May

Plussat: Outside the hotel…the walking area…the beach…sand…The location…but the kitchen…do not correlate with 4 stars…

Miinukset: The coffee is not optimal…variety of the food is limited…glasses sometimes are not enough, and we had to wait…I would better say 3 stars according to my experience…and considering other hotels…quality…Sometimes troubles with opening the door…then you have to walk all the way down to the reception…disappointing if you arrive tired by night…We are in 2020??

Plussat: The room view

Miinukset: The food

Plussat: The staff were the stars of the hotel. Extremely friendly and helpful.

Miinukset: The rooms were spacias and clean, but a bit outdated.

Plussat: Me and my wife were amazed by how nice everything is, usually 4 star hotels in Tunisia don't perform as good as this one did. The hotel's so tidy, looks nice inside and outside, has its own beach, huge pool outdoors and another one indoors, a lot of different food during eating hours that suits anyone's taste, everything's so delicious, staff is super friendly. The city of Hammamet is also like a paradise. We definitely recommend this hotel, it deserves 5 stars

Miinukset: There is no selection of one big queen size bed for couples, only 2 beds put together that slightly slide apart when sleeping in the middle.

Plussat: Everything superb staff

Miinukset: No rail on steps pool, & bar, No gradual accsess to indoor pool or graduated steps with hand rail

Plussat: Kaikki

Plussat: It is a very good hotel

Miinukset: They just need to arrange more entertanment for children especially in the evenings

Plussat: Good location and good facilities

Plussat: Just location

Miinukset: Late to solve any problem. When I arrived to the room I didn’t find normal things.

Plussat: It is actually an amazing hotel with good service and also a nice view

Plussat: Every good value for money Spacious rooms Good breakfast with a Tunisian touch Good Dinner Friendly staff

Miinukset: Practically everything We rented a car which made it easy for us to move arround. I advise renting a car

Plussat: Location

Miinukset: The rooms is not cleaning.

Plussat: good price and good for sleeping just

Plussat: good value for money...quiet.... food was ok ....

Miinukset: seemed to cater mainly for french speaking people....and for people who go to bed early !

Plussat: Everything

Plussat: The breakfast is good, the location is perfect

Miinukset: The picture of the room is diferent with reality...the picture is far better with the reality

Plussat: Location, cleanness, big rooms, nice bath/toilet, WiFi, breakfast/dinner, and friendly staffs.

Miinukset: Bad smell in the yard, uncomfortable blanket.

Plussat: Great location, nice kitchen, good staff, nice parking, very secured. Would recommend

Miinukset: Far from the beach around 500m and rooms are outside so you should go completely out to have access to restaurant

Plussat: Absoulute loved it Thank You

Miinukset: Worst place, I had ever experienced. Staffs not friendly Everything re-charged and charged like robbing .

Plussat: I didn't like anything, after experiencing Tulip Inn in Carthage!

Miinukset: It is not at all suitable for Vegetarians. Further, when I ask for hot water for preparing baby food, they give room temperature water and confidently say it is hot water. I had to be specific hot as in tea for them to understand, but it was always the same problem. The few kitchen utensils provided were very dirty. On top every one expects a tip!!!

Plussat: very beautiful, very charming, very traditional, good food

Miinukset: i would invest in maintanance! our bathroom and also the pool needed urgently a refurbish. the pillows and uphostery were very dusty too...

Plussat: the size of the room, with 2 bedrooms, kitchen and living room is quite convenient for a family. Service in the restaurant was good, quick and efficient

Miinukset: the food was not so good in term of quality if we compare it to other hotels in Hammamet. Even the Tunisian food which it supposes not to be costly was awful.

Plussat: Spacious clean and comfortable room. Friendly service staff. Pleasent pool areas and not too busy (visitied in mid-August).

Miinukset: Hotel rooms are in the Medina resort complex which can be noisy if you get the wrong room (we were lucky) and rife with bothersome market vendors. The food had a good range but was for the most part pretty poor quality. Supermarket was useless - don't even consider doing any self catering, the kitchenette is not setup for much more than fried eggs.

Plussat: The hotel staff were excellent, even using broken English to help me when I had problems.

Miinukset: Nothing, it was perfect.

Plussat: Very cheap hotel (32UERO/night). If you like to swim, this hotel got a nice location, near the beach.

Miinukset:

Plussat: Very complete breakfast. The hotel is situated in a medina.

Miinukset: Difficulty in speaking English. Untrusted staring and watching of the staff over everyone with a European look.

Plussat: cleanliness, friendly staff, comfortable and huge rooms, good breakfast

Miinukset:

Plussat: The rooms are very big and comfortable, the food is good.

Miinukset: It is rather noisy outside, the staff could have been more helpful. The whole surroundings are completely fake, built just for tourists. You won't see anything of real Tunisia there.

Plussat: you fell like you life in ancite time

Miinukset: my room was inside the shopping side, so was cery crowded.

Plussat: Location was Good, friendly staff , direct access to beach and to hammamet marina .

Miinukset: Run down infrastructure hotel ( key card room never worked , always asking for assistance to open room , leaking bathroom , curtains hanging of the rail , room safe locked , terrace window could not be locked ,

Plussat: pool, sea, food and staff

Plussat: The staff were great as usual. Very professional and welcoming. The location is great, the beach was clean with crystal clear water. The room was nice and clean and very comfortable bed and pillows. The snack bar next to the beach was pleasant and the staff was very nice.

Miinukset: We have been coming here in the past three years and we noticed that the food wasn't as tasty as it used to be. It is still good. Hopefully it will be better in our next stay. The empty mini bar. The coffee served during breakfast could be improved as the coffee machine produces tasteless coffee. The hotel says in its profile that its pet friendly however this needs to be updated as they don't accept pets in the hotel.

Plussat: Great swimming pool and very large rooms

Miinukset: Great pool , and very large room . If you are not expecting a 5 stars hotel style . You won't be disappointed. It's a 3 stars hotel service max. The staff are here to just do their job. You don't feel in a 5 stars hotel, breakfast it's a mess, and staff aren't helpful at all, maybe overworked but grumpy and sometime unhelpful. , as I said if you don't get your standards very high you won be disappointed.

Plussat: Massage very cool , very nice people

Miinukset: Bathroom need more air

Plussat: The swimming poll

Miinukset: Poor service, unfriendly staff, no facilities, unprofessional staff....

Plussat: ıt was just on the beach and has lovely animators.

Miinukset: even it is said that the hotel has five stars, it was hard to believe it due to breakfast and dinner types, they were pretty poor.

Plussat: reception staffe

Miinukset:

Miinukset: The mattress is so bad

Plussat: Ocean front view

Miinukset: Customer service.

Plussat: Very well placed Food was excellent

Plussat: The view from our room was magnificent. The room was decorated and a fruit plate was found in arrival

Miinukset: The heater was not working and we call many times the reception but no one comes to fix 8t

Plussat: Spacious room

Miinukset: Hotel facilities Quality of the food very poor a lot of things but nothing tasty catering personnel very poor qulification food quality disaster drinks as well verry cheap and low quality. No activities no informations in the checkin nothing far from 5 stars not even the 3 stars and half given in the booking.com marks.

Plussat: I like only swimming pool

Miinukset: The staff take care to European only and the lift all the time breakdown and restaurant not enough for the people with missing basic things such as four people table

Miinukset: The beach is full of dirth we cannot swimm in it

Plussat: Good spacious room, good food Very friendly staff The indoor swimming pool and jacuzzi were nice

Miinukset: Poor lighting in the room Didn’t allow my wife to swim in the Burkini, despite the fact it is designed for swimming Dinner doesn’t come with drinks you have to pay for this separately, this is not a proper half board. The children activity was average but staff were pleasant

Plussat: The staff were so helpful and show how care they are

Miinukset: Area around

Plussat: We were 2 families with kids aged 10 and 12. The hotel provided such a pleasurable environment and facility with safe, clean, secure and friendly amenities and staff. I m definitely going back

Miinukset: We needed some basic Medecine. We had to go outside to find a pharmacy. I would have appreciated they had a nursery in house.

Plussat: The horse riding facility The accessibility to the beac The staff The room The garden

Miinukset: The food wasn't as good as expected. Too much quantity ...it's missing quantity

Plussat: Location

Miinukset: The stuff are not welcoming: reception/restaurent

Plussat: Light, elegant and spacious hotel with very good food, many activities located directly at the beach. Easy access by taxi to Hammamet and Yasmine Hammamet.

Plussat: the staff were unhelpful and we moved to a better hotel after 2 days as the reception staff were unhellpful we found a better hotel for 64 dinas a night with demi pension and had a very good holiday for the extra 8 days without the problems we had with the sultan.

Miinukset: no complaints

Plussat: Relaxed environment, Excellent meals, spectacular views!!

Plussat: The dinner buffet was different every day, which meant that for people on fb/hb/ai packages it didn't become repetitive eating at the hotel every night. Despite visiting after the peak season (we went in September), the animation team still offered a range of different activities- even if it meant that aqua gym was done with three people!

Miinukset: I found that some of the staff were a little abrupt and rude. The majority of staff (especially the waiters) were lovely but the few who didn't want to give us the time of day spoilt it a little.

Plussat: nothinggggg

Miinukset: their is nothing to do over 11h pm they close everythimg even the lights , i dont recommend it but you can go at palmbeach its just behind sultan

Plussat: all was just fine

Miinukset:

Plussat: breakfast, hotel staff, ground floor ......

Miinukset:

Plussat: The room and the view was nice, and the breakfast was delicious.

Miinukset: One of the front desk men was not very nice to us

Plussat: view from hotel

Miinukset:

Plussat: Particularly the hotel staff: very friendly. Very well located, walking distance to town center. ATM's at hand, Internet (downtown, much cheaper than at the hotel), taxis really cheap if one does not want to walk 20 min. to the city center. Some rooms (3rd. floor) have a great view to the Mediterranean. Nice indoor swimming pool (outdoor too, but in winter water temperatures are not really inviting).

Miinukset: In the hotel in particular and in Tunisia in general smoking is still allowed everywhere. This makes the stay sometimes a bit annoying, as one cannot find a nice restaurant or a lounge without smokers. They are everywhere. The hotel at least prohibited smoking in the restaurant, but in other places one could not stay long due to the stink of cigarette smoke. This was the only negative experience in Tunisia.

Plussat: Warda she is the best

Plussat: Will the beach the area near the hoteal

Miinukset: The hoteal is not clean there were bugs alot of buges

Plussat: excellent warm freindly saff. clean rooms. food is very good spescialy brealkfast, very good location

Miinukset: separation of bathroom from toilet???

Plussat: Very good value for money. The Thai restaurant provided excellent service and very good food.

Plussat: the bbq restaurant and the spa

Miinukset: no coffee facilities in the room

Plussat: The beach

Miinukset: Restaurent price high, local phone calls very expensive, poor wi-fi conection

Plussat: Design, the quiet, the swimming-pool on the beach is cool, good dinner when the buffet, the beach is good

Miinukset: One day - buffet dinner, after - "a la carte". When the dinner is "a la carte", the service is very long, the food is'nt tasty.

Plussat: The Sindbad has beautiful grounds and the private beach was for me the best part about the hotel. It has 3 pools, but the 2 outdoor ones, although nice did not feel like "swimming" pools as there are restaurants around them rather than sunloungers. This put people off swimming. The standard room was lovely..just the right size and the cleaning staff kept it in good order. The spa also had a great wide variety of treatments and massages, however prices are western standard. The location was great if you just want to chill on the beach, relax and not do much else. The medina is a nice short walk away and the beach walk is lovely (late May it felt you had it to yourself as there isnt much else on this stretch of beach but the hotel).

Miinukset: The food was not good value for money. Prices were western or more but nowhere near the standard. It felt like a rip-off. Especially for salads and whne you just want a light bite. Breakfast wsa overall good, but dinner hit or miss. I wouldnt go halfboard here again. Also I did not like the fact that you had to pay for all drinks, even on half board. There was no free drinking water, and the water at the hotel was more expensive than at home (over £2 a bottle). This racks up fast when you are in a hot climate and the hotel wont allow you to take your own water bottles around the grounds.

Plussat: Sorry, nothing.

Miinukset: I have a thousand words to express my disappointment. But I won't because it's useless. Next time I will just remember that nothing in Tunisie works like expected. Particularly, telling about The Sindbad Hotel, table tennis and wi-fi internet. And hot water. And everything else. It's the best from the worst though. Anyway I somehow managed to have a good time so my dissapointment about the hotel didn't completely spoil my vacation.

Plussat: The staff is very good and helpfull.

Miinukset:

Plussat: Excellent resort - nice location, good food, modern rooms. Great value on the low season discount we got. I think it was probably cheaper than the shared dorm we have now in Berlin!

Miinukset: The beach in front of the hotel (and actually the whole of Tunisia) needs a good rubbish clean up. Its not really the resorts fault (but they could do something locally to improve it), but there was always a bit of rubbish floating in the sea when we went out swimming, and its unsightly when it washes up on the beach.

Plussat: Spacious rooms - The Beach

Miinukset: Shampoo & Soap are not replaced automatically, we had to ask for it.

Plussat: We stayed at this hotel for 7 nights booked via another company, with the extra night through you to secure a late check out. All the staff were great with 1 exception. Bedrooms were a good size but furnishings were dated and damaged.

Miinukset: Wifi is unreliable. Indoor pool, which is heated, was closed for winter yet outdoor pool was very cold, with a slippery floor, green slime patches on some tiles under the water and around underwater light fittings. The area around the pool is grassy and gets dug up and re seeded while you are on your sun lounger. Sun loungers and tables do not get washed. Worst though was the sewage pit on the beach in front of the hotel, the smell from this blows around the pool, restaurant and reception area. At times the smell was exceptionally strong and impossible to endure resulting in us spending time in our rooms instead of the sunshine, and eating out since who wants to eat with the smell or stale urine in their nose and mouth. In the restaurant they food was always plentiful and well prepared but I would say that the presentation would be off putting for many British travellers. Meats and stews are cooked with the bones which give great flavour, but we are used to them being removed before serving. Also if it says beef it means anything from a cow might be included, liver, tail etc. Fish is served with skin and bones still attached and presentation at the buffet includes the heads and tails. We were happy with the food but fussy eaters would struggle. One member of staff in reception was particularly unhelpful on a number of occasions and finally lied to us about late check out. Final thing is if you decide to walk outside the hotel be prepared to be bombarded by people who are very pleasant but wont take no for an answer and will rip you off given the slightest opportunity.

Plussat: Nothing except the location.

Miinukset: Almost everything. This hotel is rated 5 stars and is applying a 5 stars prices but has nothing for a 5 stars hotel. The room furniture was all old, broken and dusty. The bed matress was so dirty, the linen as well and had to ask 3 times to get it changed. I have taken pictures that I can share with you. This is seriously unacceptable. I don't know if they are keeping their worst rooms for booking.com or if all the rooms are like that.

Plussat: Huone siivooja oli hyvä,hän oli koristellut huoneen joka päivä

Miinukset: En pitänyt siitä että mies vastaan otossa otti rahaa enemmän kuin oli sovittu hinta, eikös se pidä olla sama hinta mikä on tilaushinta, riippumatta kurssista.

Plussat: Maybe just food

Miinukset: Cold no heating very old furniture Nothing like the pictures

Plussat: Location to the beach and the staff are very polite

Miinukset: Hotel desperately needs to be updated the room decor is outdated, carpets are dusty, bathroom has mould growing and the breakfast is average.

Plussat: Breakfast was excellent

Miinukset: Hotel cannot be rated as 5 star A/C was not working Response to fix A/C was very slow and ineffective Only one elevator working and then failed until we left No booklet or any type of information on the room whatsoever, not even the number of the front desk

Plussat: friendly staff

Plussat: Clean, the staff are so kind, wide rooms, location,...

Miinukset: It needs a lot of maintaince, many things are not working and it cannot be raterd as a 5-star hotel (Max. 3) I.e the door of mini-fridge was not closing,...

Plussat: Swimming pool

Miinukset: need to go outside to access to the beach

Plussat: Great view on the sea and pool, room is big, and shoping and food stores are close too.

Miinukset: It can't be a five star hotel the mini bar and the facilities in the room are so poor the bathroom is poor too. I paid to much for poor non five star hotel. To summarize try other 5 star hotels in the area.

Plussat: Everything was great basically, the room has a gorgeous vue , the stuff was very nice and respectful! I will revisit soon !

Miinukset: Just the food wasn’t perfect that’s it

Plussat: Nothing to complain, very satisfied.

Miinukset: Nothing to complain.

Plussat: The hotel was very nice, staff was very welcoming especially chef Mahrez who prepared some amazing food for us. Highly recommended & would definitely go back to stay

Plussat: I liked the place, the confort of it and everything was clean and the staff were nice

Miinukset: The checkin was not really welcoming and honestly you need more staff and we struggled to find parking

Plussat: The location is perfect when travelling with little kids. The beach is super nice . Enough space at the pools.

Miinukset: I was not impressed by the dinner.

Plussat: Location of the hotel was good Clean beach in the hotel

Miinukset: The rooms were dirty/dusty All the facilities in the hotel were not free for the amount i paid for this hotel and this was not written in the advertisement Dining hall was not cleaned straight away after someone had used a table and hotel served bland food/same food everyday The bookings of rooms were not properly organised. I was given any old room and it wasn't what i has booked

Plussat: En general the hotel is beautiful with beautiful beach.

Miinukset: -We booked a room with king size double bed and sea view. We got a small room with 2 separated beds and with a construction view.. :((( -The staff is very smiling but that’s all. They don’t have any problem solving skills, neither managers... They made us lose 2 days of our vacation to change the room for that we actually booked. -We’ve had much better quality of food at 4stars hotels and more variety. -We’ve never tasted worse wine.. The beer tasted good but we got to a conclusion that it was non-alcohol beer. And it was warm. All drinks were served in small paper glasses for coffee.

Miinukset: The worst hotel I've ever seen... Hotel not clean and the food is terrible

Plussat: Hello 90% of The staff was impolite beside Mr kaisse the manager he was very humble

Miinukset: The staff working at the bar and the restaurants & the wifi was bad basically no internet .. Elevators one was working the other one keep stopping Thanks God I didn't stuck inside it happen to one of the customers while I was there

Plussat: staff are kind exactly Mrs. Amel , Miss. Suhair from reception section Room are very good Beach perfect

Miinukset: Nothing, everything is perfect

Plussat: Staff are very kindly and friendly Rooms are comfortable Indoor so nice

Miinukset: Nothing

Plussat: It was good welcoming and helpful staff and its luxury services nice i really recommend for everyone..

Miinukset: Nothing

Plussat: stuff food

Plussat: It was very good

Miinukset: Nothing

Plussat: My name is Fethi Hmaissi :Location excellent weeding easy access ,staff welcoming and very pleasant

Miinukset: Air-con could be more efficient A bit of maintenance ( leek of paint will do it ) I’m a hotelier ( I manage hotels in the U.K.)

Plussat: Location

Miinukset: Cleanness

Plussat: Calme and relax

Plussat: Enjoyed my stay there, but again, I'm not very picky when it comes to Hotels.

Miinukset: AC was really bad

Plussat: Very good value for money. All the staff was great. Good food and excelent facilities.

Plussat: We were on last flour , AC not working and room was very hot , the corridors to the rooms on top flour were so smelly ... once told the staff about the room A/C, they just said it should be working !! and no action ! The front door claims that the hotel is 5 star, but I give it a 2.5 to 3 start hotel max ! The entrace / loby is nice and appealing , the food was not bad also.

Plussat: Nice place though very very expensive and they tried to rip me off with a pre booked taxi back to the airport..

Miinukset: see above

Plussat: the kidness of the staff

Miinukset: the lack of distractions or entertainement in the evenings

Plussat: Only the swimming pool ...

Miinukset: ... All other things

Plussat:

Miinukset: The water temperature and pressure where not stable during showers. It didn't matter if it was morning or night. The double room consisted of two twin beds pushed together, and the sheet set was for twin beds, only the comforter was for a large bed.

Plussat: the beach is great, the hotel and the rooms are luxurius and reflect the arabic architecture, nice breakfast

Miinukset: the hotel staff was not very polite. beware of the prices!!!

Plussat: room is very clean. was quiet. restaurant was very good. pool great for winter.

Miinukset: minibar was empty and nobody put something into minibar.

Plussat: The food was wonderful with so many options. The price was great. The place was beautiful and had a beautiful view of the sea. The beach was in walking distance. Which I loved. There were friendly staff.

Plussat: The friendliness of the catering staff members. The hotel architecture. The security team at the gates. Easy access to the beach.

Miinukset: - Poor cleanliness standards in the common areas (lobby, restaurant, pool terrace, elevators, hallway carpets). - Cleanliness is dismal in the restaurant area. - Disgusting beach area, full of plastic trash, cigarette butts and unattended trash bins (in the shape of clay jars). The area is dead and unlit in the evening (sunbeds piled up, beach bar closed) and unattended by personnel. - Poor housecleaning services, terrible bed and bed linen quality. - Poor maintenance, visible in the A/C situation, water leakages, sluggish sink and bath tub caulking, drooping curtains, etc. - Serious A/C issues all over. The latest incident was the advertising panel inside the lift that fell off one of the lift walls, with its glass part and sharp edges on the ground. We reported it to one of the maintenance staff members who was thankful to be notified. - Poor food quality and variety, vegetables were often undercooked in water. - Guest behavior was absolutely shocking. - Patchy internet connection in rooms. We reported the problem several times but no solution was offered. - Lifeguards, particularly in the quieter smaller pool, are practically useless. They are mostly absorbed by their phones or their friends. They selectively scream at some teenagers and kids of Arab origin, but discard misbehavior of Western/Russian pool users. - No amenities inside the room such as complimentary coffee and tea supplies as is standard worldwide, even in budget hotels. The all-inclusive formula is no excuse for the absence of such amenities. - Poor quality shower and shampoo supplies, bring your own. - Insect-ridden place with black crickets, bees, wasps, flies and mosquitoes. - Mini-kids' club mostly empty, and the attached bathrooms (W/C) were mostly occupied by adult hotel guests, resulting in stench. - Night animation was repetitive and boring. - Some rude reception staff members.

Plussat: We got update normal room to suite . Wow . The staff is so friendly. Rooms very clean . Good animation .

Miinukset: Everything was good. We didnt miss anything. Only waterslides ... lol

Plussat: entertainment was great, staff very friendly

Miinukset: AC wasn't working

Plussat: The pool. Wide range of facilities. Free entry to other facilities. Staff couldn't do enough for us.

Miinukset: Food there was limited choice. Food was not always replicated replenished. The animation staff could have done a lot more.

Plussat: The price between the quality was brilliant!

Plussat: The Staff is gentle and professional.

Miinukset: The indoor pool is open only during 3 hours of the day (12h- 15h) :(

Plussat: Monipuolinen paikka. Hyvä ja todella monipuolinen ruokatarjoilu. Suht siisti. iltaohjelma.

Miinukset: Pitkä matka keskustaan. Kallista. Rannalta matkaa.

Plussat: simple and convenient

Miinukset: the indoor swimming pool was shut down the day we arrived and children were so bored. At 5:00 PM the box for sports was also closed without notifying us which added to the misery. Provided entertainment was not as good as other places where we stayed.

Plussat: Receptionists are very kind. And all the pictures which are hanged on the wall is very attractive because they are very arabic traditional ones.

Plussat: A pleasant stay. It did not seem like a 4 star facility but it was still very appropriate for the price. The staff was helpful and friendly, the food was good (only stayed a weekend) and the spa facilities were nice.

Miinukset: The rooms were a bit small but certainly adequate. Would have appreciated more space to find a corner and relax. It was no where at capacity but at times already felt crowded.

Plussat: The price was quite low, but this should have been a warning sign. Despite the low price, it was not really good value for money.

Miinukset: Our stay was quite a disappointment from day one.The hotel staff insisted on having full payment at check-in. It was clear to us very soon thereafter why. We would have left if we hadn't had to pay. The level of cleanliness and comfort was very modest at best. The food quality was very very poor, that we ended up not taking advantage of our half board and eating outside the hotel. To top it up, we were woken up with call at 7:30 in the morning on our last day asking us when we were going to leave!

Plussat: cleaness of the rooms,

Miinukset: The problem is that this is not a 4 star quality hote,l it is more of a 3 star. the food is poor, the beach is dirty because the guests have no education and the hotel management can´t care less if it is dirty. if you want a 4 star service form the staff, you have to tip them for everything and anything, and if you don´t tip them they et offended. I personaly fount it appauling that a European (spanish) run resort can´t keep the good 4 star standards... will not go back...!!!

Plussat: the receptions and restaurant staff area friendly and helpful , very lovely hotel with a lovely swimming pool inside and outside , the food was good ,animation ,, everything was good

Miinukset: in my reservation i have get informed that wireless internet is free of charge and i need internet every evening at least ,, am surprised there that it's not , and it's paybale with 10 dinnars one hours .

Plussat: Breakfast good and location brilliant I find Marina Palace is like a home to me. The staff know me well I have been their guest for 4 years now.

Miinukset: There is nothing I don't like it's like home to home.

Miinukset: To have the services of the hotel begining from good clining to the room the should ask them evrey day . The capacity of the resturant is not suitable . Alot of people coming from out side using the suimingpool,

Plussat: bigger room and poor meal

Miinukset: The staff in the reception desk is very bad attitude. Also, you must be careful with changing money. He give you the old style paper money and cannot use.

Plussat: The staff at the Marina Palace were extremely hospitable and helpful. They all spoke multiple languages which I loved. The hotel was clean and tranquil. I would gladly stay there again.

Plussat: The rooms were clean and spacious, staff courteous and efficient and the food much more than I expected, overall a very good experience and I will return

Miinukset: Could do with modernising but that is not a negative.

Plussat: stayed in a double room, very spacious and clean, overlooking the beautiful pool. Large balcony. The disco was fabulous too.

Miinukset: No animation entertainment in the evenings.