Thane hotellia

Plussat: The receptionist in particular Chetan, very helpful went out of his way

Miinukset: The wash basin tap was not flowing well

Miinukset: There wasn't anything that I disliked.

Plussat: Courteous staff and good service

Plussat: best breakfast and received excellent service from all staff specially from Chetan, Priya and bellboy Rupesh

Miinukset: Bathroom

Plussat: Nothing,receptionist was not replying properly.

Miinukset: House keeping service is not good.

Plussat: Hygiene

Miinukset: Overall staff is rude and impolite. They don’t have sense to communicate. I Will not visit again.

Plussat: Local market was easily accessible. The complimentary breakfast was very good. Whole some and delicious food.

Miinukset: The parking facility and no bar

Plussat: Nothing

Miinukset: Everything

Plussat: I never had the breakfast, as per the HOTEL STAFF it starts from 7:30am, all days i should leave at 7:30am

Miinukset: Very poor, No value for money, same amount i would have got in a better Hotel After collecting so much money, no dental kit, no shaving kit, no proper toiletries, to get HOT WATER we should turn on the TAP 20minutes before

Plussat: Location

Miinukset: Very rude & unhelpful

Miinukset: pls incorporate Continental breakfast , as all the persons are not pure veg or eat vegan food..... need to have egg omelette and other basic things of continental breakfast for international guests who accompanied for stay here....

Plussat: The service was absolutely the best. Every one of my needs was catered for. Also location part of the hospital and next to Viviana Mall meant I didn't lack anything at all.

Miinukset: Room service portions were a little small, but they were also fairly cheap. I would have preferred to pay more and get bigger portions.

Plussat: The room, the taste of the food, the beds, the location.

Miinukset: The room service is a little ambiguous They can be more helpful rather than speaking single syllables The food quality too can be slightly increased.

Plussat: The location and food

Miinukset: The bathrooms. Just hate them

Plussat: Internet was not a tall working. Toilet is not a tall clean. Bed is not comfortable. I have a average experience in this hotel. I do not recommend this property.

Miinukset: Hotel internate was not running they given me the modem but it was also not with the good speed. About television they changed the set top box and then worked. Bathroom was dirty. Bed and pillows are not comfortable. Towels in bathroom was smelly and the room itself was smelly.

Plussat: Snacks and food was good

Miinukset: Bed was not comfortable

Plussat: Nice ambiance and surroundings.

Miinukset: No mobile network in the Hotel. Wifi was poor. Do not allow outside food, not even cake for celebrations.

Plussat: Like the location,

Miinukset: rooms and toilet is old needs renovation, AC is loud and its vent is fixed in roof and directly facing your bed gets cold in night no way to turn it down. only way is to turn the AC off.

Plussat: Big room, nice restaurant

Miinukset: It's in the middle of nowhere. The furniture is old.

Plussat: Atmosphere

Miinukset: I HAVE STAYED HERE BEFORE AND I LIKED EVERYTHING , ESPECIALLY THE SERVICE AND ATTITUDE. THIS TIME IT WAS JUST THE OPPOSITE. THE STAFF WAS VERY RUDE AND IT WAS VERY CLEAR THAT THEY DID NOT WANT ME AS A GUEST. I CAN WRITE MORE , BUT I NORMALLY DO NOT WRITE BAD ABOUT MY STAYS. (AS YOU KNOW ME AS A REGULAR CUSTOMER ON BOOKING.COM)

Plussat: Spacious room, Breakfast was good, easy access

Miinukset: nothing

Plussat: Good room with all basic amenities in reasonable price in good location

Miinukset: Can make some plans with breakfast and dinner

Plussat: Location near station

Plussat: Food

Miinukset: Not properly maintained

Plussat: Location and accessibility.

Miinukset: Website was down. Phone numbers were not reachable. Equipment broken in the room. Tata Sky not working. Being a single occupant was surprised to find twin sharing bed arrangement. Breakfast was ordinary. Service Staff was missing despite the low walk-in, was not even served water. The staff was not well groomed and very unkempt

Plussat: The breakfast was good and the restaurant staff were attentive. There was an issue around respect. When asked how I was and I said that was feeling 'hot' - on more than two occasions staff responded saying 'yes, you are', with a clear implication around my appearance.

Miinukset: There were issues around privacy. When using the gymnasm I was stared at my staff on 3 separate occasions. Housekeeping entered my room without waiting after ringing the bell, whilst I was getting changed and there was an issue with payment - the hotel refused to let me pay in rupees other than pounds

Plussat: Simple hotel and its location

Plussat: very nice break fast,good sprade, good room service.

Miinukset: nothing

Miinukset: Unclean towels and bedsheets. Missing toiletries

Plussat: Room was clean and clear ventilation with proper lights and open out side...it's good...

Miinukset: Staff was well groomed and excellent management. On time service Kitchen and seating arrangement was well organised.

Plussat: Nothing

Miinukset: Check in to check out

Plussat: The cleanliness maintained was very good and the staff were very polite and friendly

Miinukset: Nothing to complain about

Plussat: Cordial staff, good room service, overall comfortable stay

Miinukset: Nothing

Plussat: The rates

Miinukset: Food was bad. AC was not working , phone was bad . There was no inroom arrangement for tea. No glasses. Overall the experience was very bad.

Plussat: Checkin was OK

Miinukset: Room - Shabby Accessory in Room (Eg Towel - Extremely Bad) Noisy - Traffic noise Breakfast - Poor. More variety required No Value for Money

Plussat: good

Miinukset: breakfast

Miinukset: Ac not working properly, food not good, small rooms

Plussat: They cheated with me in the bill my total bill is 12833 with including taxes but they put again sgat and cgst again and make the payment around 14957

Miinukset: Staff

Plussat: Hospitality and service is excellent

Plussat: Nothing

Miinukset: Everything

Plussat: Very good staff

Miinukset: Location

Plussat: Room size good for the price

Miinukset: No WiFI, AC is too loud. Windows can be made sound proof to drown out outside traffic noise.

Miinukset: The room was shabby. The wall papers were torn apart. One light from bed side was missing. The wc faucet was leaking. The beak fast was absolutely poor. I think they might be closing the hotel in near future.

Plussat: It was clean and staff was very good..

Miinukset: Room was smaller than I thought..

Plussat: Everything is good..very clean and hygenic.. Staff is very polite and quite. Very Comfortable.

Miinukset: Door Bell early morning and disturbances(noise) at late night.

Plussat: Easy access & friendly staff

Miinukset: Building looks okay from outside but rooms are small, old and shabby, window air conditioning & you can definitely find better places for this money.

Plussat: Breakfast was good

Miinukset: Price of the Rooms, Internet connectivity

Plussat: It was good and reasonable. However, we need to have more focus on health related items.

Miinukset: Rooms hygiene as it is more of not business hotel, instead it was looks to be more of informal gathering .

Plussat: Clean room

Miinukset: Good ambience. Clean room.

Plussat: Food Test. Cleanliness.

Miinukset: Room Size is small. Spring are out from Matress and matress

Plussat: It was good.

Miinukset: The location of Thane ginger is on castle mill road which is too narrow and not a very upmarket area.

Plussat: Bed was not up to my standard

Miinukset: Had to wait in lobby fr my booking after long flight

Plussat: The room cleaning staff, Naseema and Afreen were excellent!

Plussat: Clean, customer service, value, location

Miinukset: The construction of the hotel is frustrating. No matter.tye floor, one has to walk up one floor.

Plussat: Not like property location and room not good

Miinukset: Na

Plussat: nothing

Miinukset: Staff super rude and didn't seem to care.. The staff didn't have our booking and didn't have room we ordered and then tried to make us sleep in a smoking room. We told them it then took them nearly an hour and they had us a bigger room that was unclean.. no parking

Plussat: Nothing!

Miinukset: The most unprofessional people I have ever met in my life. They cancelled my booking just before my guests arrived at the venue because and I quote "we dont take online bookings seriously as most of the time they get cancelled". This was despite me personally visiting and confirming the reservation 10 days before and reconfirming the same morning. My guests had to wait outside for more than an hour to get rooms with makeshift beds, with 4 people staying in 3triple occupancy rooms. After all this, they didnt provide breakfast which I had already paid for, charged me with costs for tea, billed me for additional beds even though I had already paid for more beds than what they provided, no soaps in the bathroom.. basically there was nothing good about this place. This has been the worst experience of my life, causing immense inconvenience to me and my guests. I request booking to blacklist his property as a valid hotel.

Plussat: Value for money.

Plussat: nothing

Miinukset: The way they manage online bookings. They assumed that online bookings are supposed to be cancelled, and they did not give enough rooms for my guests. They rooms given were not clean with no amenities like soaps etc. All in all, worst hotel experience ever.

Plussat: Had a very pleasant & memorable stay with my family. Rooms are very neat & clean. Prashanth waiter is very polite & nice. Service is too good. Food is very tasty. It is very valuable for money. And the staff is very co-operative.

Plussat: I had a good stay with my family. Very nice hotel. Staff is very friendly & helpful. Food really tasty. Service is very good. Ideally located. It's really value for money...