The Woodlands hotellia

Plussat: The customer service, breakfast (free!), staff attitude, amenities, cleanliness, and overall experience was second to none. I've stayed in hotels all over the world and nothing has compared to this one. I was there for the Texas Ironman, here they gave us a pre race dinner and a morning breakfast before the race, all with perfect food. Every person that came back to the hotel after the race got a standing ovation from the staff. Just incredible service. The room was also phenomenal.

Miinukset: Nothing, best hotel I've ever been to.

Plussat: Cordial staff and excellent accommodations.

Miinukset: Prefer locking option on lavatory and shower doors.

Plussat: Loved our stay! The outdoor fire was so cozy, the hot tub relaxing and the room was splendid

Plussat: This is pur go to for the Woodlnad. Clean, nice rooms and good hot water. This is 3 rd time to stay here.

Miinukset: Breakfast could extend like an hour longer than 9 am.

Plussat: The rooms are well appointed and of great layout.

Plussat: My boyfriend and I just needed an over night get away from home. This was the perfect spot! Restaurants, bars, shopping was a walk away or a free short trolley ride. Sidebar, the bar inside hotel, is amazing! The bed was really comfortable and shower was wonderful. We loved every minute of it and for sure will be back!!

Miinukset: My boyfriend said the coffee and breakfast selection at Current was not impressive.

Plussat: Hand-written note under our door before checkout was an unexpected, personal touch that demonstrated exemplary customer service.

Plussat: Staff, room, breakfast, location were all very good.

Miinukset: Road noise was so loud, we could not sleep.

Plussat: It was clean. Building was locked up and safe. Pool area was nice. Staff was mostly friendly. Good for a one night stay.

Miinukset: No shuttle. No food. No good food near by. Bad location if you want to See the town. Did not have a small fan for guest to use. One staff member was kinda rude. A bit over priced for the area. I would stay again if room was $40 less a night.

Plussat: Located in the middle of great shopping, entertainment, and restaurants. Beautiful room and view.

Miinukset: Hot tub hours too short in the evening.

Plussat: The rooms are very nice . The staff : valet , the doorman, and Shannon at front desk was very nice and courteous . We will be back!

Plussat: Great room design, with plenty of usable space. Good breakfast.

Miinukset: Noisy a/c in room.

Plussat: Staff was helpful and friendly. The room was comfortable.

Miinukset: N/A

Miinukset: Had a family death and needed to cancel two rooms. Was charged $160 due to cancellation late. Can't plan death

Plussat: Room was clean and very comfortable - from the arrangement, the furniture, the amenities to the quality of the bedding. The breakfast was delicious with lots of options. The cafe seating was comfortable and spacious with big windows to enjoy the beautiful scenery.

Miinukset: it was all good.

Plussat: Location was the best for everything on our agenda.

Miinukset: Everything!!!!

Plussat: Helpful staff

Miinukset: Terrible value for the money. Nothing remarkable about the hotel at all. I have stayed in nicer rooms at MUCH less expensive hotels. I don't understand why the rate was so very high. Nothing special at all.

Plussat: The staff is very friendly and helpful! The location is amazing for walking by the river, shopping, and dining! I love staying at the Waterway Marriott because everything is accessible in just a short walk.

Plussat: It is an easy drive from Houston and close to all the sites in the Woodlands. But, with great rooms, golf, tennis, a spa and multiple restaurants you would never have to leave the resort. We cannot wait until we can come back

Plussat: My son had a good time... But, he is two and has a good time at the Best Westerns and Holiday Inns when we're on road trips, too. The beds are very comfortable.

Miinukset: The pool is definitely nice, but the lazy river is very short and neither alone are nice enough to warrant a trip to the resort. It was not what I expected for the price. The restaurants are expensive and the food by the pool was not very good at all. I ordered at the bar near the pool because a waitress did not come by quick enough. After tipping $10 (because our total for two appetizers, a kid's meal, and one beer was $50), the man working told me that since I had ordered there, I would need to come pick up the order in about 10-15 minutes instead of them bringing it to me. The staff was friendly, but not $250/night kind of service. If you're in the woodlands for something, and have the money for this place, I would give this place a shot, but I would not go out of my way to stay here otherwise.

Plussat: Got a quieter room when we requested. The hotel allowed us to check in early, the rooms were comfortable, clean and quiet. Had all that we needed. The pool was nice too.

Plussat: 24 hr pool

Miinukset: After 12 AM, the staff were difficult to locate.

Plussat: We loved the location, we wanted a night out together that would be convenient, our room was nice and clean, the staph was very courteous and they had a 25 hr. Starbucks.

Miinukset: The only thing i didn't like was that the bar drinks were over $10 but weren't that great but then again there was plenty to choose from close by.

Plussat: Friendly staff

Miinukset: Hospitality staff quit during stay did not have any housekeeping services until the last day of our stay (4 day stay)

Plussat: The interior of the hotel was very clean & quiet. The staff was very friendly & helpful. I would definitely stay here again.

Plussat: The friendliness of the staff

Miinukset: Nothing

Plussat: Very clean - like new. Comfortable beds and furniture. Plenty of room. Nice common spaces.

Miinukset: Staff, most especially front desk, somewhat tolerated guests rather than welcoming and gracious attitude. Request a room away from the front - very noisy due to location on major highway.

Plussat: Housekeeping staff were friendly and hard working.

Miinukset: The property is not in the Woodlands but in a surrounding suburb. The front desk staff were not friendly nor helpful. Rooms were a little dated and my expectations were higher compared to other Homewood Suites I have visited.

Plussat: A beautiful place , nice staff , great room , wonderful breakfast

Miinukset: Room was very hot with AC adjusted , very warm

Plussat: This was by far the cleanest and most comfortable hotel I stayed at this week. I stayed at two others in other other states.

Miinukset: The elevator was a bit slow and the staircase is located at each end of the building. If that is the worst I can come up with, then consider this hotel a gem!

Plussat: We only stayed one night. The location was great. Just 5 minutes from Market Square, but far enough to stay away from traffic. Beds were very comfortable and rooms were clean. Coffee in the lobby was very good.

Miinukset: Nothing

Plussat: Indoor pool on a rainy day.

Miinukset: They charged for parking. This fee was not stated on the website.

Plussat: This is the second time I've stayed at this hotel. The friendly and helpful staff are exactly the sort of customer service that makes staying away from home enjoyable! The hotel is clean and the beds are comfortable.

Miinukset: Ice machine only on the first floor (or if they had one on the 3rd floor, I couldn't find signage indicating such.

Plussat: Walking distance to superealmart

Miinukset: None

Plussat: Location was great for us. Close to good food and shopping

Miinukset: The breakfast starting at 7 is too late!

Plussat: Indoor pool and the staff

Miinukset: Perfect

Plussat: I loved the beds as they were comfy. I also loved the free breakfast and the staff.

Miinukset: No

Plussat: Been here alot, so comfort. Nice location close to the Woodlands mall and Conroe but far enough away so that crowding isn't a big issue. Everything worked as it was supposed to.

Plussat: The hallways were clean and very nice

Miinukset: Could tell that someone smoked in the room. And it wasn’t cleaned properly The shower was delaminating from the wall and just not done to Fairfield standards Shower drain backed up so I had to turn it off every minute or so Very unclean

Plussat: Everything was excellent, the staff, the room & the amenities.

Plussat: Breakfast very good.

Miinukset: Too close to I 45. very load traffic noise.

Plussat: Location

Miinukset: Nothing

Plussat: Location. Have a decent breakfast. And yes, the staff ARE polite, and the man that I checked in and out with is nice. All the way, but....

Miinukset: He put me into 201. When I walked in it smelled strong soapy, it was extreme but the next day I SMELLED why! Nonworking minibfridge had beenvleaking water. And it was extremely unpleasant. And also I got to listen to a kid running stomping n jumping hrs

Plussat: Cleanliness, service, and very good full breakfast. Provided us toothpaste (saved us major time from looking for a drug store) . Fast and free wifi. Microwave and fridge a plus. Hop on hop off I-45

Miinukset: Fitness center . Hair dryer didn't work BUT the front desk was awesome for lending me one. The fitness could use some space but it's probably not often used by guests and not a big priority.

Plussat: The location was convenient to Lone Star College.

Miinukset: Multiple lights in the room were on the circuit with the main switch for the entry light. I couldn't have the desk light on without the main light on.

Plussat: Easy access

Miinukset: Weak air conditioning, rooms smell musty and feel damp

Plussat: Hard to find. Nice hotel, friendly staff.

Miinukset: Location. Otherwise fine.

Plussat: Everything except what I put in the Didn't Like box.

Miinukset: No complimentary bottles of water in the room. No HBO or other premium movie channel. No plastic ware (fork/spoon/knife.)

Plussat: It was in a good location

Miinukset: They told me I could check in early so I could get ready for a meeting (shower, change clothes) would have taken 5 minutes. They said they had rooms clean and available and to go ahead and book and come in. So I booked on kayak and went in. When I went to check in they said I couldn’t check in and I was out of luck. Same person who talked to me on the phone and told me yes was the person that said no at the front desk. Then I called corporate and they said they would talk to them and all that happened was they said I could go in but I was going to have to pay for a whole day for the 5 min shower. I asked for them to comp it since it was their fault, they said no, kept the money and I left. I will tell this to everyone that listens and I am a traveling salesman and stay in hotels about 1/2 of every year.

Plussat: I liked the fact ut is very different than most other hotels in the area. It is surrounded by trees which is very pleasing to the eyes. The statf is very friendly. The atmosphere is very relaxing. I'll will definitely say here again.

Plussat: I like your brand but this the woodlands location is tired and outdated. The remodel is a great improvement

Miinukset: See above

Plussat: Clean, comfortable, reasonably priced. Good breakfast, great service. Older motel, but very well taken care of.

Miinukset: nothing

Plussat: Convenient location helpful staff

Miinukset: The rooms could have been a bit cleaner 1 elevator inoperative Breakfast buffet very limited

Plussat: Clean rooms, friendly staff

Plussat: Staff was very friendly and helpful.