The Woodlands hotellia

Plussat: Beautiful facility in a nice setting in the Woodlands

Plussat: The continental breakfast & complimentary happy hour drinks/appetizers were the best! Very nice hotel & well kept.

Miinukset: Pool was kind of small but it was okay.

Plussat: we loved the pool....the complimentary drinks and appetizers...and the breakfast was awesome

Plussat: Everything was very nice. Friendly staff and nice hotel. Walking distance to some nice restaurants.

Miinukset: Hotel bar bartender was not very good.

Plussat: The room was very clean and highly decorated. The pool and workout room was good and the food and the view was amazing.

Miinukset: The lighting in my room made it very hard to apply makeup. Would love to see extra mirror and better lighting.

Plussat: Bathroom was very roomie and very clean. The suite had tall ceiling to floor windows giving good views of the lake. Happy hour was very good, 3 free drinks and great fresh snacks. Bartender was great, check in and out was friendly and fast. Very pretty updated hotel....and was happy with the friendly pet, no deposit option!

Miinukset: The towels and wash cloths were super tough, clearly they don't have a water softener, the pillows were too puffy and uncomfortable. For a suite the front room was very small and cramped. I don't like having to pay for self parking when the room is already $200. Parking was $12.00

Plussat: Bed was comfortable

Miinukset: The price was high and we werent able to use the pool.

Plussat: The breakfast was excellent. Very filling. They had trouble getting the omelette right but other then that everything was fresh. The complimentary drinks when we check in the line was to long to wait to receive them. The room was perfect.

Miinukset: They had a hard time making the omelette to order then had to wait a long time to get them to make them right. Line was to long at bar not enough bar tenders. Could not get the Astros baseball game in the room.

Plussat: Breakfast was not well cooked

Miinukset: Breakfast carpet of room stained and trash outside in balcony

Plussat: Breakfast was excellent and services.. Location was absolutely wonderful..

Plussat: The view of the lake from our room and the breakfast buffet.

Plussat: Everything about this hotel is phenomenal. Rooms are beautiful, well kept. My new favorite hotel in the Houston metro area.

Plussat: The breakfast was not really what I expected also the coffee was watered down but all in all the customer service was good

Miinukset: make sure the employees be considerate of the guest and make sure everything went well instead of assuming

Plussat: Clean and quiet

Miinukset: Breakfast wasn’t available nor a grab bag since I left at 6 am for a flight

Plussat: Everything! Staff was friendly and welcoming. The room was clean, smelled nice. Beds were comfortable. WiFi worked. First of all, our original booking was for Monday night but our event got pushed to Tuesday. I called. And asked to switched days and they switched it with no issues. We arrived to The Woodlands a couple of hours earlier than we thought and the staff was understanding and allowed us to check in early. The hotel is located in a great spot, there’s shopping and dining options literally minutes away. Overall great experience.

Miinukset: NA

Plussat: This place is amazing for the price! We loved everything. My only complaint was that the pool needs a key card to get back into the hotel. So you have to worry about someone without a card getting locked out. But the pool and the splash pad were great. The hotel Room is great and the staff is great. Had a great time!

Plussat: The split bathroom The dividing wall in the room

Miinukset: No complaints

Plussat: The Location is perfect close to the Hospital were our meetings take place.

Miinukset: Because the only reason I stayed there was because of the swimming pool and it was closed

Plussat: Very nice accommodations! Updated and modern clean decor. The on site bar was a very nice amenity! Clean rooms with nice decor and big shower Separate shower/sink and toilet/sink was very nice! Make it easy for 2 people to get ready in the morning!

Plussat: Beautiful rooms. Attentive staff.

Miinukset: The first room we were given was not cleaned. But the staff moved us immediately to a clean room, so that worked out.

Plussat: The staff was courteous and professional. The room was clean and well put together. We felt at home and safe.

Miinukset: The breakfast could have been so much better. As nice as the hotel was, the breakfast was like a low value hotel breakfast.

Plussat: The Location is perfect to the CHI hospital were we have a lot of our meetings. The breakfast is great it's nice to be able to eat there and not have to fight traffic or go out of the way to grab something and get back to the hospital in time for scheduled meetings

Plussat: Room

Miinukset: AC

Plussat: Room and overall accommodations were excellent. Greeter at check in desk could have been friendlier and it costs $25 to park the car per day. Other than that, perfect spot for us!

Miinukset: Could have somehow mention that nearby parking garage is a great alternative to paying $25 to park at hotel.

Plussat: Location.

Miinukset: Over priced Parking, $30.00 per night. Coffee and tea station wasn't fresh, some containers were open. The rooms AC made noise if the temp was a certain degrees. Maintenance was called, only to raise temp in room so the AC noise would go away. Unfortunately, it wasn't the desired temp.

Plussat: Beds was very comfortable, love the smell of the white tea soaps and creams. Location is great , can walk to eat and shop

Miinukset: I hated that the hotel bar was close to our room and music was playing extremely loud until 2am. If I was not given a late check out so I could sleep in or had to be somewhere earlier, then I would have been very unhappy and stars would be much lower.

Plussat: Very clean and comfy rooms

Miinukset: No

Plussat: Attentive staff Great location

Miinukset: Nothing

Miinukset: Distance to self parking

Plussat: Great location Friendly staff

Miinukset: Nothing

Plussat: Great location. Awesome people.

Plussat: Location

Plussat: Room was well thought out with everything we needed including fridge. Awesome bed too. Beautiful hotel!

Miinukset: Nothing.

Plussat: We know that any time we go, we will receive the we’ll receive impeccable service, a great night’s sleep, at an incredibly clean and beautiful hotel ❤️

Plussat: Great Location. Great rooms and amenities are outstanding.

Miinukset: Upon arrival we had stand online to check in for close to 30 minutes, they only had one person at the counter. It also appears I was charged 50$ for valet parking for less than 24 hours.

Plussat: The complimentary breakfast was delicious. The breakfast, lobby, housekeeping and bar staff were very nice. The room was clean and my cousin loved the pillows.

Miinukset: Upon entering the lobby, the smell of urine was strong and it seems there was no air conditioning (in the lobby).

Plussat: Everything! We had an amazing time

Miinukset: Couldn't think of anything that I would have changed

Plussat: Super friendly staff!! Awesome location!! Easy check in and check out process

Plussat: Location, kickoff

Plussat: Missed breakfast but I enjoyed my stay especially the Happy hour & the shuttle to the concert.

Miinukset: HH & shuttle.

Plussat: The beds were great. The meals were wonderful and after traveling all day the drinks were awesome!,

Plussat: Friendly staff and nice happy hour

Plussat: Pretty awesome that they offer free dinner snacks and 3 free drinks plus a hot breakfast. All of the lobby/dining room staff were super friendly as well. Property also had a nice indoor/outdoor pool and hot tub. 10/10 would stay again

Miinukset: Not much to gripe about, although if I had to knit pick I would like a better in room fridge and the water pressure wasn't great. I'm also not a fan of the shampoo/body wash dispensers more of the chain hotels are using now

Plussat: Exceptionally clean, comfortable, and staff were very friendly and helpful. Have stayed at 4 star hotels that were not as clean as this one.

Plussat: Always love Drury hotels

Miinukset: Seemed like it could use a update

Plussat: Location. Good place to meet.

Miinukset: No.

Plussat: The staff was the most pleasant and professional I have encountered in all my years of travel. Manager knows how to run a hotel!

Plussat: we totally enjoyed your happy hour sunday right close to the pool. kept kids and adults very happy!!

Miinukset: the 5 minutes worth of fireworks we walked two miles to see......

Plussat: It was a beautiful facility, conveniently located to restaurants, shopping and entertainment!

Plussat: Nice staff

Miinukset: N/A

Plussat: Only complaint is that I was told I had a pavilion view, but I had view of rooftop looking at HEB, it's a grocery store. I didn't feel like goin back down to get another room. My fault

Miinukset: My view!!!!!

Plussat: I had scrambled eggs, bacon, toast, potatoes. I am a bacon connoisseur, and it met my expectation.

Miinukset: That I could only stay one night.

Plussat: Staff was excellent

Plussat: Staff were wonderful and very friendly!

Plussat: Friendly staff and comfortable bed, air conditioning is amazingly cold!!!

Plussat: Everything has been wonderful. The person who checked me in was amazing and so was the valet guys.

Plussat: Perfect location Not too big Nice size

Plussat: Everything was perfect. Staff was outstanding and extremely helpful, especially the young working valet service.

Miinukset: No.

Plussat: The staff when out of the way to help us celebrate my wife's 65 birthday.

Miinukset: N/A

Plussat: Really friendly staff. Always more than willing to help.

Miinukset: The hotel is old and worn. Certainly not Marriott standard. Have to pay $15/day to access wifi. (It's free if you're sitting in lobby, but once you pay hundreds of dollars to go to a room, you then have to pay a further $15 for wifi.) Breakfast was low quality. Nothing looked appealing. (although having spent some time in Houston, I think it's a Houston thing rather than the hotel) Really bad shower Had to send an iron back twice till I got one that worked. But staff were really friendly, helpful and really quick to help.

Plussat: accommodation

Miinukset: rooms getting outdated, its time for remodel.

Plussat: Great location. Attentive staff. Good value.

Miinukset: Expensive parking

Plussat: Great location and beautiful hotel

Plussat: We were on the Concierge Floor and it was awesome being able to wake up and take advantage of the breakfast which was excellent!

Miinukset: We put our check out door card in the lobby drop box and did not know you had to have it to get out of the parking garage. (we self parked) We were told when we checked in we could put in the box in the lobby or the parking box drop off. When we were leaving, my husband had to come back inside (frustrated) and secure a temporary card just to get out after he attempted to leave the parking garage. It made our valet with our luggage have to wait with our belongings twice the time he would have as well as creating a bit of an aggravation for us.

Plussat: Our room was clean and comfortable, and the hotel employees were all very friendly and accommodating. The location was perfect for the concert we attended that evening at the Cynthia Woods Pavilion. Several restaurants are within walking distance. Sufficient law enforcement was in the area at night, making us feel very safe.

Miinukset: THE NOISE! Intoxicated guests could be heard CLEARLY as they carried on with their drunken stupor after an evening of partying. We were on the eighth floor and could still hear their obnoxious noise outside on the ground floor! Guests coming inside the hallways were even louder - all throughout the night and daytime! We constantly could hear knocking sounds on the walls, ceiling and floor. The AC unit was very loud turning on and off. The ONLY way to get sleep was to wear earplugs! Parking is 20 freaking dollars in the hotel's regular garage! We chose to drive around the corner to an adjoining parking garage to park free on the fourth floor. We got lucky and found a spot. Many couldn't after us. While there are many restaurants within walking distance, they are best visited during daylight hours if you don't like large, loud drunken crowds. At night, it's a wild party. If you're into that sort of thing, then go for it. I'm not a frumpy person, but I do expect a certain amount of class and comfort when spending this much money on a room in this kind of area. This will be my last stay at this hotel.

Plussat: Wonderful view, comfy bed

Plussat: Customer Service

Miinukset: The Staff I spoke with, didn't know enough about the surrounding area to recommend restaurants or entertainment in the local area, did not know about the time the boat ran or where I could get on the boat, etc.

Plussat: Friendly staff, large clean rooms , easy access to conference center ...great food .

Miinukset: Please reccoment that Tuscany restaurnt serve Chamomile and pepermint tea.

Plussat: Everything, very convenient

Plussat: The location was great and hotel was nice. I really liked the view of the waterway.

Miinukset: The bathrooms were basic and small with small tubs. They charged $20 a day for self parking.

Plussat: My car would not start when I went to leave. The valet team.(Kyle?) tried their best. They offered water while I waited for AAA to help. They also directed AAA to my car. Thankfully it was just a dead battery. They made sure I was taken care of me.

Miinukset: Nothing. Everything was great!

Plussat: The room was very spacious and I could adjust my temperature. The entrance in the hotel was very cozy and nice smelling.

Miinukset: The breakfast could be a little more divers.

Plussat: I love the location it was tucked away in the woods and was quiet. The facilities were excellent and the room was great. Breakfast was hot and fresh. My family really enjoyed staying here.

Plussat: It was convenient to the waterway and shopping. The room was cozy and comfortable.

Miinukset: No USB ports to charge electronics.

Plussat: PleSe change your shower heads. The water runs so slow! My girls and I took forever in the bathroom because the water runs so slow.

Miinukset: Nothing much except the shower heads. I changed the pressure but it’s worst. The staff are awesome though!

Plussat: I stayed the weekend with my girlfriend and we really enjoyed everything about our stay - the staff was very friendly and helpful

Miinukset: This hotel advertises a full onsite restaurant but, other than the breakfast, it left a lot to be desired - supremely average food and very minimal drink options

Plussat: I liked the cleanliness and staff. Everybody was very friendly and helpful.

Miinukset: I wish the breakfast could have been a little better. The food had no taste and ran out quickly.

Miinukset: I tried to check in one hour before official time of 3:00. I was informed I woud have to pay an additional $10 to check in early. I have been to many other hotels and checked in several hours early and never paid a fee.

Plussat: The location was great.. the staff was very welcoming & professional. Any need/question I had was addressed quickly and effectively. And the hotel exceeded my expectations for cleanliness and management.. overall, a very well-run establishment. Thank you!

Miinukset: There is some room for improvement regarding the quality and/or options with regard to the breakfast menu. However the staff did a good job attempting to accommodate for its shortcomings.

Plussat: On check in the front desk clerk was really nice and very professional. I really hate I didn't get her name but she worked the 3-11 shift on 7/26/2019 little short caucasian female with brown hair. CUSTOMER SERVICE OF THE YEAR!! The breakfast was really awesome, all the hot items were hot( that was suppose to be) and very tasteful. The breakfast staff very professional but nice as well.

Miinukset: On Sunday my room or my daughters was never cleaned, no linen change , no trash emptied. The front desk staff on Sunday just one person - a short caucasian guy on the 7-3 shift very rude and I really did not appreciate how he treated me and my granddaughters. I asked for clean towels and he was very " matter of fact" about bringing clean linen and towels since our rooms were not cleaned. Rooms 318 and 320. Check in date: 7/26/2019- 7/29/2019. I really liked this location but I suggest you brief all employees on Customer service and brief all housekeeping on cleaning all rooms. If it was checked off these rooms were cleaned on 7/28/2019 they were not, yes we asked the maid to come back in an hour on this date but she never came back. Maybe a few more kid friendly things to do in addition to the pool.

Plussat: Excellent breakfast! Pool was extremely clean Loved the noon checkout time

Plussat: Clean facility is very friendly staff and easy check in check out.

Miinukset: Nonexistent

Plussat: The hotel was very clean, decorated beautifully, and the staff was fantastic. The room was nice and spacious and fresh.

Miinukset: The bed was literally the most uncomfortable bed I have ever slept on. I'm only 30 and I woke up with some pretty severe back pain half way through the night. I had to place pillows under my spine.

Plussat: Breakfast was good

Miinukset: Room service in the halls not cleaned up, power outage for the majority of the evening, balcony table not cleaned

Plussat: Excellent customer service.

Miinukset: Had to pay extra for smores kits.

Plussat: The room felt very clean and comfortable. The bed was very nice. We ordered room service and the food was pretty good. The view from the room was pretty great.

Miinukset: The bathtub drain was broken, and when room service came, they had to return as they didn't have a pen. I ended up waiting on room service while trying to relax with my wife. They also brought us a dip and it was spilled all inside the dish There were no robes in the room and no "Do Not Disturb" signs. For the money I paid, I expected more.

Plussat: We had a great time at The Woodlands Resort. Everything was great & we will return for sure!!

Miinukset: No

Plussat: The pool area is excellent for kids and they have a great wait staff for the adults.

Miinukset: The gym is quite outdated and too small.

Plussat: I loved all the activities for the kids.

Plussat: staff were nice, they let us check in early.

Plussat: The place it's very clean, the staff is very friendly and helpful it's great place for families and very affordable

Plussat: Very entertaining for the kids, the environment was beautiful and very clean.

Miinukset: I requested face towels and a toothbrush and I never received them.

Plussat: The place was a little pricey, but, otherwise, fantastic. We received excellent service from all the staff, some of whom went out of their way to ensure our needs (and wants) were taken care of. I highly recommend it as a weekend getaway.

Miinukset: I think the installation are old

Plussat: Very friendly, courteous, helpful staff everywhere we went on site. Bed was comfortable and liked the nice big shower! The best breakfast/brunch buffet with lots of choices and great staff at the dining hall.

Miinukset: All great!

Plussat: Stayed 5 nights and the suite was clean and had a nice space with everything you need. Great breakfast with great friendly staff. Thank you for your service.

Plussat: Hotel employee was great and took care of all our needs.

Miinukset: The hotel was great, however the room I booked was said to be two king beds. It turned out to be one queen and one full. Paid a higher rate for this hotel to get the two king beds so i was disappointed that I did not get what I paid for.

Plussat: Everything loved the room the pool as well really enjoyed my stay best breakfast iv had at a hotel in a while.

Miinukset: Everything was just right

Plussat: Great Breakfast and Housekeeping was amazing! They even folded our clothes! We will be staying here each time we will be in the area.

Plussat: Great breakfast , friendly staff...

Miinukset: The extra bed could have been more comfortable

Plussat: The size of the room was amazing.

Miinukset: Decor looked a little tired

Plussat: The front desk staff is very friendly and helpful. Day shift and night shift always had a smile and ready to answer any questions.

Miinukset: They need to change their breakfast options. This is a yearly trip for us and they continue to have the same breakfast. This is not a kid friendly breakfast. Their choices are very limited. Breakfast staff was always on their phones.

Plussat: Location

Miinukset: Dated, low ceiling, not enough room

Plussat: Everything first class comfort

Plussat: Wonderful wonderful front desk and nice little store right next to it I love the pool heated in the hot tub indoors it was all a great stay very comfortable bed everything just wonderful!

Miinukset: Liked it all

Plussat: Location, contemporary decor, lots of electrical outlets, thoughtful layout

Miinukset: A/C was loud, toaster in kitchen broken - only one slot worked, had to know which one

Plussat: Great size rooms and very comfortable for the price! The breakfast was way above my expectations. The location is great for accessing most places in the Woodlands.

Miinukset: Nothing!

Plussat: Super friendly and helpful staff! Great location. Safe and quiet even in the middle of a busy area. Spectacular location for any major event around The Woodlands.

Miinukset: Not a thing! Everything went very smoothly.

Plussat: It was clean and they had a nice indoor pool.

Miinukset: The hotel charged me three times for the room. Then I ordered two drinks from the bar and left a 5 dollar tip, but the bartender entered a twenty dollar tip instead. When I called to clear it up the staff was very rude and not helpful.

Miinukset: The room was small and the bathroom was non-descript. The decor was dated and the overall appearance of the room was disappointing. The breakfast was also a disappointment- no orange juice?

Plussat: I was there for a concert in the area. It really met my expectations. It was in walking distance to my venue and that was a big plus.

Plussat: Microwave in rooms

Plussat: Comfortable. Friendly staff.

Miinukset: Food could have been better at the Starbucks

Plussat: Tracey the manager went above beyond, unfortunate incident where mother had a stroke and I came in early and she helped me get a room next door at the residence inn next door a great price. Can not thank her enough along with Frankie next door.

Plussat: Location, convenience

Miinukset: Big Cockroach crawling in the bathroom when we first entered. Reported to front desk and was immediately transferred to another room, offered complimentary meals.

Plussat: Good option for work or personal stay

Plussat: The hotel staff were very friendly and helpful. Especially the front desk ladies. Super friendly and courteous. Will definitely go back to this hotel.

Miinukset: No negatives

Plussat: Nice, clean, & pretty

Miinukset: No breakfast

Plussat: My breakfast was fine. I retired 10 years ago, when I worked I stayed at this location a number of times. I was a little disappointed that breakfast was different now. I missed making my own waffle like before. The staff was fine, I just missed the former breakfast.

Miinukset: It just like everything else now, computerized and quick.

Plussat: Breakfast was fine. Basketball court was great for my son. Location is perfect.

Miinukset: The 'painting' of the parking lot was not thought out at all in terms of your patrons. The lot was sectioned off Saturday afternoon. There were no workers/painters (they didn't show up till Sunday afternoon). My son and I came back from shopping and NO PLACE to park. I was told by the young lady working the night shift that I could not park in the sectioned off area, that I could park at another hotel and walk over! I went to the other hotel and explained the insanity...she took pity on my and gave me a parking permit for her hotel even though I was not staying there (pretty sure that will be the hotel I stay at from now on and just have my son"WALK" over to the basketball court). I asked her if I could just move my car early in the morning so I could have my car close by and NOT walk down the street in the dark. She said that if I left my car there and if any damage came to (what I can only assume) the parking lot, that she would charge me for damages. No harm can to me and my son but I am still angry about it. I would like to know how your company feels about this situation.

Plussat: The cleanliness, location and staff.

Miinukset: The pillows were super soft. There was no support.

Plussat: The hotel was close to a concert venue we were visiting and the staff was great!

Miinukset: Nope! Everything was great!

Plussat: Very comfortable and very clean

Miinukset: No I was not unhappy at all

Plussat: Friendly staff..

Miinukset: Parking was horrible.. Half of the parking lot was blocked off..Due to some type of construction.. On a busy weekend.. so we were told we had to park at the Hilton next door!! And walk back .. insane..

Plussat: The bed was very comfortable and the room was extremely clean. They had recently updated all the decor, furnishings, and kitchen area.

Miinukset: The new sofa was not pull out, and the one in the pictures online was. Therefore, I was expecting a pull out couch for my daughter to sleep on. Unfortunately, by the time we realized this, there were no roll away beds available for the first night.

Plussat: I loved the room very spacious and loved the whole kitchen set up

Miinukset: Didn’t have much of a late night food option

Plussat: Staff was very polite and helpful.

Miinukset: I didn’t like the 10$ per day for parking. I feel that should be more plainly communicated when booking. It comes off as very dishonest.

Plussat: Location

Plussat: Both of the front desk guys were extremely friendly and so helpful with anything we needed.

Miinukset: The fact that parking is 10$ for a guest is ridiculous. Never have we stayed anywhere that charges for parking. Probably disappointing to all the guests. Also online it states that there is a hot tub and that is the main reason I booked to stay here. If I knew you didn’t have one I would have booked somewhere else and ontop of that it charged extra for parking.

Plussat: Great location, close to everything but tucked back in the woods so it’s quiet and peaceful.

Plussat: Convenience to everything

Miinukset: Very loud AC units

Plussat: They did have a goid weekend breakfast, but weekday variety is not as good.great location though, if you are just staying in the area for the Woodlands. Nice lityle park in the back and a basketball court off to the side snd fenced in.

Miinukset: Our first day, we requested our room to be cleaned. Upon returning in the evening we found only half the room was done. None of the beds made up, no trash taken out, dirty towels still on the bath floor, and no toiletry. On top of that they didnt leave any clean towels I went to the front desk (this wad a Saturday afternoon), made a complaint and requested to speak to manager. Was told no managers are on duty till monday morning. I requested that a manger speak to me Monday, but no one did. No one came to inspect the room, and the clerk offered clean towels and offered to take the dirty towels if i brought them up to the front desk, which i declined to bring to them myself. If i am dishing out over $100.00 a night i am not carrying dirty towels to the front desk.

Plussat: The size and arrangements of the room and finishings. When we walked in we got free waters first thing before any questions because the nice you young lady behind the counter could tell we probably needed them.

Miinukset: All was fine

Plussat: Shuttle to Cynthia Woods Pavilion

Miinukset: The water pressure in the shower was terrible. I think it's the shower heads. I was afraid the use shampoo because I didnt think I could wash it off

Plussat: Friendly staff and very clean

Miinukset: Nothing

Plussat: Location is good.

Miinukset: Our room had no stopper in the bathtub. Had issues with TV in the bedroom. The breakfast were the worst I've had at a Hilton property. The eggs on several mornings were cold. I don't mean not hot. I mean like refrigerator cold. The dinners were better.

Plussat: It was close to my event.

Miinukset: The front desk attendant was very rude and not helpoful

Miinukset: I did not like the fact that I specifically requested NOT to be put on the first floor and I was put on the first floor.

Plussat: Front desk staff guy was great & the fresh bake cookies & breakfast as good!!!

Miinukset: maybe the pool hours could be longer to like 12am so if you come back from dinner you could relax in the pool & spa plus the spa jets didn't work!!! As well the AC on the 3rd floor hallway was not cooling, they said they where working on it! But the room AC was fine I guess that's more important then the hallway any day with this Houston Heat!!!

Plussat: The suite was very cozy and it was spacious. It was the size of a small apartment. The morning breakfast was wonderful. The evening light dinner and social hour was a nice way to relax.

Miinukset: Booking.com doesn't tell you that there is a $25.00 per day hold extra in the event there are damages. For four night I thought I was play $386.20 but at checking the put a hold for $486.20. Plan to pay extra at check in. The bathroom did not have a vent, the suite would hold the smell.

Plussat: Great room and wonderful staff

Miinukset: Cleanliness was an issue. After requesting a 2nd cleaning, we still found a roach the next day and a big red liquid spill behind the toilet.

Miinukset: Pool a little green

Plussat: Location. Small store located inside for beverages, snacks, emergency stuff

Miinukset: Staff unpleasant when you would call them from your room to ask question or for room service. No breakfast provided. Elevator was broken. AC unit did not blow cold air in bedroom. Had to turn air down very low in living room to be comfy in bedroom.

Plussat: N/A

Miinukset: Ice machine on the floor

Plussat: Very clean quiet and also staff was very helpful and nice

Miinukset: Na

Plussat: It was great for our stay. Everything we needed was close and convenient. Staff was great! Very accommodating, very helpful.

Miinukset: Old carpet in room. Seen roach coming from behind refrigerator. No breakfast.

Miinukset: It was nothing but an overpriced room

Plussat: It was really close to everything

Miinukset: There was no hot breakfast

Plussat: We did not stay at this hotel. It is Hard to find but once we got there the hotel looked nice. We checked in and then were informed the elevators were not working. We were on our way to a cruise and there is no way we could get 4 suitcases up to 4th floo

Plussat: Nice, quiet, clean.

Miinukset: Had a problem unstopping the tub drain. One person took a shower and the water did not drain out so the 2nd person didn’t get to shower.

Plussat: The kindness of the staff upon check in, giving me a downstairs room without asking. Nice clean room, felt very comfortable.

Miinukset: Breakfast would be nice!

Plussat: The bed is wonderful@

Miinukset: Nothing

Plussat: Our king kitchenette was clean and inviting. The staff was always inviting and the daily room service was great!

Miinukset: The signage to arrive could be better. It is hidden in there. It took us a bit to find it but once we did we were very pleased with our stay all the way around.

Plussat: Location

Miinukset: Window was broken noisy room. We could hear all outside noise and traffic. Rusty deteriorated cabinetry in bathroom.

Plussat: The pricing was too expensive because I went through booking.com. Even as a Hilton award member

Miinukset: Good location and clean

Plussat: Bed was comfy

Miinukset: Nothing to complain about

Plussat: It was good for the money very nice and friendly staff

Plussat: Staff was friendly and professional

Miinukset: No negative comments

Plussat: Proximity to everything. Friendly staff.

Miinukset: We always enjoy staying there. Everyone is very nice, and it is very close to everything in the Woodlands. Walking distance.

Plussat: Very clean, great breakfast, loved that it has a pool & convenient location

Plussat: the staff was great!! and the rooms and grounds where clean.

Miinukset: the a/c wasn't working properly it was warm in the room, I don't like the a joining rooms, those doors creep me out.

Plussat: The hotel staff was courteous, very professional, and accommodating. The room was clean and comfy.

Miinukset: The only issue I had was the little centipedes. I had my dog with me and he continued to play with them. There wasn't many in the room, only two or three, but at night near the back door and staircase there was plenty.

Plussat: We LOVED this hotel. Everything was clean and the staff was so nice! It took a couple of minutes to check in, so the desk clerk gave us vouchers for free drinks! The room was very basic and not very modern, but clean and totally acceptable.

Plussat: Staff Friendly and pleasant

Miinukset: Property tired and bad smell. Dinner was appalling, short order cook with frozen fries deep fried to death and a steak sandwich that was in a burger bun with almost no steak. Lots of other junk such as bad mayonnaise spreads.

Plussat: They have the best bed and pillows!

Miinukset: Nothing

Plussat: Super-comfy bed & the bar stayed open late on a concert evening...

Miinukset: In this day & age, rooms should have USB charging ports somewhere in the room...

Miinukset: Bed was so small and simply uncomfortable. Room smell like mildew...

Miinukset: Facility could use a few updates, softer beds and better pillows

Plussat: Pool closed and under contruction with nails and screws in parking lot causing flat tires

Plussat: It was clean

Miinukset: Location. A lot of traffic noise. Breakfast was pretty bad. Eggs and sausage was bad. Bed wasn’t very comfortable.

Plussat: Hot Breakfast...available choices, plenty to choose from. Location near highway, restaurant, and Walmart!

Miinukset: Room had a scent...may be contributed to construction/painting...idk...but it wasn't very pleasant and it wasn't explained. Had to buy plug-ins tp rid the smell. Thankfully, Walmart was within walking distance!

Plussat: Very convenient to TX Children’s Hospital.

Miinukset: It looked a bit dated. It was fine for what I needed. I think they may have started to remodel. There was a storage container in the parking lot.

Plussat: convenient location

Miinukset: It ended up being more than I was quoted. I can't believe they charged me $10 to park in the parking lot?????? Seriously? I have never been charged by a hotel to park before.

Plussat: It was close to my event.

Miinukset: The hotel was being renovated and we were not told. I booked through booking.com and it was not on the site.

Plussat: Good breakfast and awesome staff

Miinukset: Great location lots of things near buy very close to wal mart

Plussat: Had to switch rooms but that room was awful also. Smelled wet and moldy the carpet was wet. The A/C was broken so they had to switch it out while we were out. Very very disappointed

Miinukset: Moldy smelly room and under renovation we had no ideas. Drove 4 hours and exhausted had to switch rooms that one was a mess as well. Never again will I stay.

Plussat: Comfortable and clean room

Miinukset: Needs updated

Plussat: Desk agent and clean room

Plussat: It was nice enjoyed the stay.

Miinukset: The AC didn’t work that well and couldn’t close the curtain and the street light was bright and came thro the window

Plussat: The staff was friendly and very helpful.

Miinukset: No . The property was great.

Plussat: It was in a great location and the room was very clean. Staff was very good.

Plussat: Breakfast was good. Ease of access to main highways. Plenty of outlets for electronic devices.

Miinukset: Bathroom to have good exhaust fan and nightlight.

Plussat: The location was perfect! Also the outdoor pool was THE BEST! The room was clean Loved that the carpet was NOT sticky. Friendly staff. Air conditioner, fridge, microwave, coffee machine, & iron worked in room 416. Wish I had taken pics of my room.

Miinukset: Earlier check in time would be great, since check out time is so early. Pool towels provided could be a little bigger & softer. The things I didn't like are minor and would NOT prevent me from staying again.

Plussat: breakfast was good' the staff person was quick to clean up after someone and kept available the foods that were offered. location to our soccer games that we attended was great. the motel allowed us to have a short late check out which was greatly appreciated.

Miinukset: mattress was uncomfortable cable broke down on our one day that we had time to stay indoors (between soccer games) so no TV for most of that time.

Plussat: Friendly staff. Room was clean and bed was very comfortable. Breakfast was good also. Would definitely stay there again.

Plussat: Location

Miinukset: Staff

Plussat: Close to I-45

Miinukset: It was hot, not too clean. Dark.

Miinukset: Window facing the highway. Road noise all night.

Plussat: Asked for extra pillow and had them in less than 10 minutes.

Plussat: We got a late check out after requesting it late Sunday morning

Miinukset: The weather, haha

Plussat: Staff was wonderful. Beds were comfy and room quiet. Breakfast had great selection and coffee extra tasty.

Plussat: The close proximity to the freeway, restaurants, medical complex and shopping malls.

Miinukset: N/A

Plussat: The staff was nice.

Miinukset: The room that we were put in had a king bed and the mattress was completely unacceptable for anyone to sleep in. We informed the front desk the next morning and they only said “sorry, that was supposed to have been done already”.

Plussat: We came for a concert at the Cynthia Woods Pavilion. We like walking, so for us it was a pleasant 30 minute walk from the hotel, very easy, straight down all the way there. You can get a cab etc, the receptionist said it would take five minutes, but we like to walk. We walked through the Mall area and then across to where the restaurants and cinema were to eat and have a few drinks first. We walked back after the concert at 11pm, and we felt completely safe. The bed was very comfortable.

Plussat: The room was very comfortable and clean.

Miinukset: The breakfast could've been better.

Plussat: The bed slept good

Miinukset: The smell of the room. The towels were hard and dingy looking

Plussat: Mary and Taylor were as well as the young nice gentleman at the desk that helped me so much.

Miinukset: Nothing

Miinukset: The room was very hot no matter how much the air was blowing. I was not a comfortable room. Fridge. Aren’t worked.

Plussat: Clean and super reasonable!

Miinukset: Nothing! It was great!

Plussat: The bed was softer than Fred Flintstone's bed.

Miinukset: It took 20 mins to find the room due to a disorganized layout. The room stunk. Paint was peeling in the bathroom and the only reason we stayed was because we just drove 4 hrs from out of town and was tired!

Plussat: Location was great. The staff was friendly. The Inn was very clean.

Miinukset: The small television.

Plussat: The bed was comfortable and they have direct tv.

Miinukset: Colby at the front fest was rude and disrespectful, in the booking it never said anything about the $10 per night for my dog, it only said pet friendly, the 3 times I ate the breakfast the sausage wasn't cooked completely and the eggs are not real so I just ate the waffle and toast. The towels had stains, I had some change on my night stand under a receipt and the cleaning lady took it and her tip that I left separately on the dresser.