Hyatt Place Houston/The Woodlands

On check in the front desk clerk was really nice and very professional. I really hate I didn't get her name but she worked the 3-11 shift on 7/26/2019 little short caucasian female with brown hair. CUSTOMER SERVICE OF THE YEAR!! The breakfast was really awesome, all the hot items were hot( that was suppose to be) and very tasteful. The breakfast staff very professional but nice as well.

On Sunday my room or my daughters was never cleaned, no linen change , no trash emptied. The front desk staff on Sunday just one person - a short caucasian guy on the 7-3 shift very rude and I really did not appreciate how he treated me and my granddaughters. I asked for clean towels and he was very " matter of fact" about bringing clean linen and towels since our rooms were not cleaned. Rooms 318 and 320. Check in date: 7/26/2019- 7/29/2019. I really liked this location but I suggest you brief all employees on Customer service and brief all housekeeping on cleaning all rooms. If it was checked off these rooms were cleaned on 7/28/2019 they were not, yes we asked the maid to come back in an hour on this date but she never came back. Maybe a few more kid friendly things to do in addition to the pool.