The Travancore Heritage Beach Resort

Food was excellent, one of the two pools was nice and clean

NOTHING like the photos or description advertised - loads of facilities that they list don't exist (no seating area in your room if booking a Heritage Premium, no grocery store, only 1 restaurant not 3, no indoor pools, no fitness facilities, the list goes on). We insisted on changing rooms when the first one we offered was tiny and the bathroom was outside (meaning there was a gecko in our shower). The second one we got was a bit bigger, but not much better. The whole place is very dated, very dark and very dingy. It's TERRIBLE value for money - I feel totally conned to be honest. If I'd known what the hotel was actually like when booking, I'd have gone somewhere else. I trusted the information listed and this turned out to be false.