Fiesta Inn Tijuana Otay

Nothing, especially the tone from Ivan at check-in, who frankly could care less to help and pretty much told me to figure it out myself.

The hotel didn't honor our reservation from booking and said they had no rooms. They instructed me to call booking as it was their fault for listing the hotel when it was booked to capacity. I was unable to get any customer help through Fiesta Inn or booking. I had booked two rooms and was traveling with my young children and parents, so this was extremely inconvenient. Thankfully, my husband made calls and we got a suite at a Rosarito beach front hotel not listed through booking. Please note I called the day before to make sure there would be no problems as I had read some reviews stating their booking reservation did not show up at the hotel when they arrived, but where still able to get their room. The staff on the phone let me know my reservation did not show up, but they would honor it if I showed up with my confirmation from booking. The day o arrived nothing!