City Express Junior Tijuana Otay

What I did not like about my stay was how I showed up to the hotel and tried to check in early since we had arrived earlier then expected with our full luggage and all. The lady confirmed that she seen our reservations but we were unable to check in until after 3 pm. So I waited from 11:30-3:00 just for another person who was working the front desk tell me that they did not see my reservation and that they were fully sold out and had no rooms to give me.. Thankfully I printed out the receipt and confirmation papers and I handed it to him advising him that I had fully paid for the room already days in advance and he must have made a mistake.. The gentleman was trying his hardest to find the reservation but could not see it anywhere.. I’ve became very stressed at the thought of being left with no hotel room while I was in a foreign country. Hours passed by and he eventually found a room but it was not the same one that I had paid for.. I was never offered a refund or anything..

the bathrooms they were no it was full of hair from the people before

they should pick their stuff better! so they can be a little bit polite

They should clean better