Yuraku Kinosaki Spa & Gardens

Asiakaspalvelu oli huippuluokkaa ja erittäin ystävällistä. Huone oli tilava ja kaikkialla oli erittäin siistiä. Ryokanissa on todella kaunis japanilainen sisäpiha, joka näkyi meidän huoneestamme ja yleisistä tiloista. Yksityinen 40 min onsen-kylpy kukkakoristuksin kuului hintaan. Ryokaniin oli todella kätevä ilmainen kuljetus juna-asemalta ja tavarat vietiin asemalle sadalla jenillä. Sijainti on erittäin rauhallinen ja ihan lähellä on ropeway, jolla pääsee ylös vuorelle katsomaan maisemia. Suosittelemme tätä ryokania ehdottomasti! Meidän huoneessa ei ollut suihkua, mutta sitä emme lainkaan kaivanneet, sillä Kinosakissa pointtina on käydä onsen-kylpylöissä ja peseytyä siellä tai käyttää ryokanin onsenia.

Muuten kokemus oli täydellinen, mutta osa ruuista jätti vähän parantamisen varaa. Emme toisaalta ole syöneet muita Kaiseki-illallisia tai ryokan-aamiaisia, joten vaikea sanoa, millaisia ne yleensä ovat.

The ryokan is beautiful, and certainly the nicest place I have stayed. The rooms are traditional japanese style, so expect to sit and sleep on mats/cushions on the ground. Personally I quite liked it. We were overlooking the garden with a good view. I reserved the apple private bath. I don't know how much the apples added to anything, but the private onsen itself was great and it was a nice little aesthetic touch. The food was fantastic and meticulously presented. Staff were very helpful and spoke enough English to make up for my poor Japanese.

Fantastic place, execellent service, impeccable exprience. Would definitely return there. Breakfast was amazing, I will definitely get the dinner package next round.

I went during a low season, everything was closed at 6pm. Nothing to do during the night. Could not even find food, had to rely on family mart.

2 nights in Yuraku Spa, with our young boy. This journey was fantastic and beyond expectations. Kinosaki-Onsen is a place to relax and enjoy a traditional japanese lifestyle that is hard to find in bigger cities. And Yuraku Spa gave us a full experience : from private onsen to yukata, from breakfast to the tasteful 13 dishes dinner, from arrival shuttle to the kindness of the staff, everything was perfect. One of the best times of our 3 week trip in Japan, and very well-spent money :) Thanks again to all the staff members for your help and your smiles ! Also don't come here to jog or rush, you won't fit in this town :)

Nothing comes to mind. Really.

I will recommend this hotel to others. We can name this hotel "the best hospitality". Hotel design and decoration are typical Japanese style. The staff are well trained like 5 stars hotel. They care for guest and good communication with their team. The front office staff asked for guest preferences and they transfer information to their team. Kitchen ad FB staff took a good care for us. Breakfast was impressive for our 3 days stay. Food are not only delicious, but also beautiful. Actually, I was be impressed since I did the booking. FO staff, Hiromi is quite concern with my request that I travel with 70 year old mom. My mom is allergic for smoking. Hiromi prepare the best room and put air purifier in our room. Also, my mom got sick in one of the afternoon during our staying. Hiromi was also took a good care for us. She prepared boiled rice and Japanese plum and took to our room by herself. Finally my mom got recovered. We would like to say thank you from our heart to her. Other staff are also willing to help on every request from us. Risako, front office staff has the welcome smile on every request. Keto San, restaurant staff helped us a lot to organize day trip by ropeway. The management team always showed us at the lobby to welcome and farewell guests. The room is so big with balcony in Japanese style and we have private bathroom organized daily with different theme- Orange, Floral and Apple. And we also can use public bath in hotel as we want. When we go out the room, housekeeping came to tidy the room and preparing all the equipment so fast. FO team also prepared the farewell card for us. This is handmade card with Thai language. This hotel make me clearly understand of the word "Hospitality". The Kinosaki town is quite small, we walk to every street and every shops already this trip. But we will come back again other season because we are impress with Yuraku Resort and Spa Hotel. Thank you all staff. You make our vacation unforgettable.