Troy hotellia

Plussat: Beds were very comfy. Bathrooms were very clean and showers had perfect water pressure. Nice staff and very quick check in and check out. Breakfast had a nice variety and well prepared. Parking was very spacious and was able to park within view from our room.

Miinukset: Doors are extremely loud when shutting. Woke me up a few times. Windows arent very soundproof, we could hear conversations outside from the third floor. Shades were hard to move, seemed like the railing was broken.

Plussat: Location

Miinukset: The nosey floor I was on

Plussat: Clean room and friendly employees!

Miinukset: More and better choices for breakfast! Had trouble controlling room temp without very cold air from AC vent???

Plussat: I was really surprised at how great this Fairfield inn was. Located right by the highway, it was super convenient to drive to Detroit-- only 25 minutes. Complimentary hot buffet breakfast every day. Rooms were SO CLEAN. Most Fairfield Inns I've been to have been remodeled and the old parts definitely show. This must've been a newer one because everything was spotless and modern. Highly recommend for anyone that needs to travel to Detroit and has a car. Definitely booking this place again the next time I have business in Detroit.

Plussat: Very Clean. Friendly Staff.

Plussat: The staff was outstanding. they were all incredibly friendly and eager to welcome and help us. The hotel is well located near where we needed to be. Beds comfortable.

Miinukset: the hotel is showing its age with some yuckiness around grout and stuff. The breakfast uninspiring and would prefer it it went to 10am

Plussat: Convenient location

Miinukset: Front desk ignored us when we were simply trying to purchase beverages from the lobby store. We stood there and were obviously ready to pay, but they claim they did not see us yet walked passed us several times. (3 staff members together and but only 6 feet from where we waited) ....they choose to fuss over preparing the popcorn machine rather then cash out our $40 in purchases. I’m in customer service, and you must be aware of the surroundings. We actually asked a question to one of the 3 about an item, so they were aware a sale was about to take place. I may sound like I’m fussing, and I never mind waiting a bit, but it was a bit plus some. It was kind of awkwardly rude time wait... to the point that I had to say something. I had to go right up to them to ask them to please take our $$. Hope this was clear.

Plussat: Everything!

Miinukset: No.

Plussat: Well kept

Miinukset: It’s an animal friendly facility.I have allergies, but I have to say, I didn’t have a reaction at all. That tells me that they really keep this place clean.

Plussat: The kickback, the indoor pool, and how clean the place was

Miinukset: It wasn't no trash bags in the garage cans in my room. And kickback could be a little longer.

Plussat: Friendly and helpful staff, generous meal and food offerings, well-priced

Miinukset: Long lines for meals - might be addressed with more stations of popular items

Plussat: Breakfast, room, bed

Miinukset: Popcorn didnt stay out long enough

Plussat: Restaurant attached to this hotel and lots of parking spaces

Miinukset: Construction around the area made it difficult to navigate. No fault of the hotel

Plussat: Our stay was amazing again! We've been here a few times and we love it here. We have referred this hotel to several people and left great reviews already. I can't say enough good things about this place. You have to visit at least once and you'll love it!

Plussat: Friendly & helpful staff, I have dietary allergies and asked about ingredients in the food, a staff member took the time to show me ingredients of the food in question in a book so I was sure it was safe for me. I feel she went out of her way to assist me and I was truly grateful.

Miinukset: The highway construction, not that the hotel has anything to do with it.

Plussat: The staff was exceedingly friendly and helpful. Tem amentities were wonderful!

Miinukset: I can't think of a thing that could be better. It was perfect!

Plussat: Hotel was clean,loved the happy hour drinks & breakfast included!

Miinukset: There happened to be huge construction right next door to hotel so dirty & noisy!

Plussat: Good location Breakfast was very good

Plussat: It was clean and staff was nice.

Miinukset: The breakfast was a little crowded and they ran out of things like silverware.

Plussat: Large room with full kitchen. Very nice and clean. Any of The staff that we encountered was very nice and said hello.

Miinukset: They need to replace the pillows on the bed, no support What so ever. The shower head spray was very narrow and didn't cover your body. The water temperature would drastically change from hot to cold, must be if another room is using shower.

Plussat: Very spacious room and comfy bed.

Plussat: I loved the location of the property and now clean and organized the hotel was

Miinukset: N/A

Plussat: This is the best staff I've ever encountered in a hotel. They treated my kids and I like we were on a cruise ship. Awesome awesome awesome TEAM. Keep up the good work I will definitely be staying there again.

Miinukset: There is no hot tub and the pool is way too cold. should be at warmed so people can get in Especially in the Winter.kids enjoyed it but wanted to get out quickly. Most people stuck their foot in and left the pool because it is too COLD!!

Plussat: Pleasant staff and clean hotel. Suites are nicely laid out.

Miinukset: No complaints.

Plussat: It was a great stay! We plan on using this hotel every time we come to the area.

Miinukset: No.

Plussat: Close to shopping.

Miinukset: When we got there our names no were to be found. There was no reservation under my name. That was very stressful. We end up booking because we didn't have any other choice. We end up paying more for the rooms. I was not to happy about the outcome. I dont know who was responsible for the mistake. I am still waiting for booking.com to get back to me. Is been almost a week. I will think twice to book with booking again.

Plussat: The front desk staff are phenomenal

Miinukset: None

Plussat: Rooms are fine and clean.. nice staff..

Plussat: Friendly staff at front desk and the at breakfast.

Miinukset: Noise from room above ours. We are from out of state and came in for a funeral. Lots of kids running and screaming all day and night. The noise was unacceptable. Called front desk 3 times before Clerk addressed it at after midnight.

Plussat: Very good. It was excellent.

Plussat: Good breakfast selection and nice beds

Miinukset: The shower door wouldn't stay closed. The toilet seat wouldn't stay up. Can't adjust fan to contiously run. We stayed here last year and we were impressed, but this visit wasn't as great. We may stay somewhere else next time.

Plussat: Room was Clean, Staff was friendly and the breakfast was great. Easy access from I-75 as well. Have stayed here before and would definitely stay here again.

Plussat: Everything was amazing like always!

Plussat: Sunday was excellent, good choices. Monday selection was less; no sausage. but taste was good both days.

Miinukset: Mondays's breakfast had no meats to choose from.

Plussat: A motel should be peaceful, quiet. This place had both. The air conditioner was very quiet. The bed was extremely comfortable. The bathroom had a sliding "barn door." It adds a touch of elegance, but, in my opinion, poses a danger to little ones' fingers.

Miinukset: Not really. It's clean, quiet and close to a lot of stuff, including the freeway. A very nice place to sleep.

Plussat: Staff was amazingly helpful. The TV didn't work in our first room. The front desk attendant met us upstairs on the third floor with the keys to our new room once we got our stuff.

Plussat: Good location and very clean. Staff is always friendly

Miinukset: There’s nothing I didn’t like about the property I just wish some of the rooms had jacuzzi tubs in them.

Plussat: Hotel was great! Room was clean and modern. Provided breakfast in the mornings. Had small convenience store where you could buy medicine, snacks, pop, etc, and have it charged to your room.

Miinukset: The bathroom had a barn door style to it. Really trendy, but not very functional if you are traveling with anyone other than your spouse! Black out curtains didn't close all the way. They were cut too short which let the early morning light in.

Plussat: I loved the bathroom.

Plussat: Bed was comfortable. Shower was workable and efficient

Miinukset: No housekeeping after 3 pm. No manager on duty the entire weekend. Was given a room with melted ice in the ice bucket. Bacon at breakfast was rancid.

Plussat: Nice update hotel and location was great

Plussat: Fairly new hotel, clean. Wood floors.

Miinukset: Towels smelled strange and there was a unsightly stain on one of them

Plussat: Comfortable and staff was very nice!

Miinukset: How to control the heat/cool temperature.

Plussat: The staff was courtesy and the hotel was nice.

Plussat: Very convenient location surrounded by plenty of restaurants and shopping. Right off 75, but still quiet. Very clean and bright.

Plussat: The customer service, the cleaning service!! Over all it’s the BEST hotel! Feels like I was at my home.

Plussat: location

Miinukset: No breakfast with stay.

Plussat: So clean and modern!

Miinukset: Pool was cold.

Plussat: quite clean

Miinukset: no free water in room

Plussat: The staff is friendly and its always clean. Love staying here for staycation.

Miinukset: The young lady who checked me in had her head down as she told me she would be with me in a moment. Then she proceeded to check me in not making me aware of that. She warmed up after the check in process. It w Just an odd first impression.

Plussat: Clean and quiet

Miinukset: No

Plussat: Room was nice. We booked a two bedroom and with kitchen

Miinukset: Wish the pool was heated

Plussat: There were enough options for breakfast, good coffee, and the hours were good. Liked the kitchen, although the stove handle was loose and difficult to use. Nice dishes and silverware. Good for 2 night stay for two people.

Miinukset: The location was difficult to get to, with highway restraints (no left turns, etc.).

Plussat: Very satisfied with the cleanliness and service of the staff.

Miinukset: N/A

Plussat: We had a reservation and there wasn't any wifi or television so the staff swiftly and easily reserved a room next door at Fairfield which was just as nice as the one we had picked before....Thanks guys we really appreciated it .

Plussat: very clean, good breakfast, great staff

Plussat: The room was clean. Easy access from the highway.

Miinukset: We checked in late on a Friday evening. At about 1130 there was a lot of noise outside the room so we called down to the front desk. Needless to say we had to call again at 230 am and it didn't stop until 3. Not a restful night.

Plussat: Super comfortable easy to find, lots of attractions nearby

Miinukset: Parking

Plussat: Staff was very friendly. Room was very clean and was kept clean and tidy throughout our 4 day stay. Breakfast was basic, but good. Had a very pleasant stay!

Miinukset: This hotel met all of our expectations

Plussat: Nothing outstanding

Miinukset: The breakfast was pretty sad

Plussat: Everything was well appointed , clean and accessible. Breakfast is AMAZING and the entire site is well kept.

Miinukset: $30 security Deposit on a room im already paying 120 for the night.

Plussat: Loved it spacious and clean

Plussat: I like the option of having a kitchenette

Miinukset: The WiFi in my room was slow, had to desert tv a few times.

Plussat: The staff was incredible.

Miinukset: The lobby is what I expected but the room itself was underwhelming. It's a great size and the beds are amazingly comfortable. But, the overall finish quality, bath fixtures, etc. I would rate a notch lower on the star rating.

Plussat: Cheek was super nice and remembered my name.

Plussat: It was a good hotel for event

Miinukset: The food in the Sunday brunch was terrible. Wouldn't feed to my dog. The service was extremely poor. The walking dead would of done better job

Plussat: Staff was VERY helpful!

Plussat: Staff and cleanliness

Plussat: Beds, comforter, clean no carpet floor

Miinukset: There was poor lighting in room and not able to use mirror for make up or hair in room while othe mirror in bathroom was being used. Need another light at the large mirror in bedroom!

Plussat: Good location and good services.

Plussat: Pool and fitness room are great; lobby bar is nice; great bedding

Miinukset: Property was built in the 60s/70s and has been updated, but still has some rough edges (like the parking garage)

Miinukset: They downgraded me to a lesser room even though I paid for the upgraded room.

Plussat: Super soft towels. Great water pressure. Comfortable beds. Room size was nice. Employees very nice. Nice 52 inch tv on wall. Modern and beautiful decor. Plenty of outlets to charge phones.

Miinukset: Double size beds weren’t accommodating for two people. Need queen size. Incidental fee of $35. No direct stop light to enter/exit property. Traffic a bit of a hassle trying to get in from the other side of street.

Plussat: We like the room in this hotel. I was small but nice for the one night stay at the last minute. The water was warm and the hotel provided everything i needed to dry my hair without having luggage. The morning staff were all smiles and we enjoyed putting a pin on the map up on the wall representing people from all over the world who had stayed there.

Miinukset: The lady at the desk when we tried to check in was less than desirable. We had to book candlewood at the last min because there was a snow storm coming and we had been driving all day. It was 1130PM! Our Company booked the room online for us and used the company card. THIS WAS A MISTAKE!!!! The person who's name is on the card has to be present to check into the hotel! Which I find absurd, do businesses not book hotels/flights on websites everyday using company cards for employees? Me and my partner had to pay for the hotel out of pocket in a stressful situation and not to mention they required a with-drawl on the account to reserve the room for the night. It was all just ridiculous and the lady at the desk was nasty and could have cared less if we had somewhere to sleep that night or not. If I had known the area better I would have for SURE looked at another place to sleep. I suggest teaching some empathy to your disrespectful staff.

Plussat: The location, free WiFi, and free parking.

Miinukset: Extremely poor customer service during our stay. We had to wait over 1.5 hours for clean towels which delayed our plans, among a myriad of other nuisances during our stay. Very disappointing since we stay at this hotel whenever we travel to Michigan.

Plussat: The location.

Miinukset: Management gave my room to another customer while I was there.

Plussat: Quiet and clean. Friendly staff.

Miinukset: No.

Plussat: The only issue we had was we didnt get any housekeeping service at all.

Miinukset: shower had a open design with shower curtain only. Water flowed out into bathroom

Plussat: All pretty good and convenient

Miinukset: TV remote needs to be replaced.

Plussat: I liked the updated floor plan. I liked that the bathroom didn't smell like rancid water (as most hotels do); it was fresh and clean. The bed was comfortable.

Plussat: Nice, clean, good fitness center and nice food/drink cupboard.

Plussat: It was very clean and the staff receptionist Ursula was very friendly and helpful

Miinukset: I didn’t like the small stove top not an actual stove with an oven that I get at other hotels and no good cable channels to watch at all that was a big disappointment for me the heat wasn’t really coming out in the bedroom

Plussat: Excellent location, comfortable bed and room.

Miinukset: No.

Plussat: Location and accessibility

Miinukset: No.

Miinukset: Mattress was uncomfortable. I expected better.

Plussat: Customer service.

Plussat: Location good. I did not have breakfast.

Miinukset: No issues.

Plussat: Everything Staff was beyond accommodating and helpful to your every need

Plussat: Everything! The price was decent, staff was great, facilities was very nice, and location was perfect for my commute.

Miinukset: The stay was too short. The room was so nice, I wish I could have stayed another day.

Plussat: All of the common areas were very nice. Multiple TVs and fireplace. Swimming and gym areas were very nice as well. Slept like a baby in the comfy beds.

Miinukset: The front desk staff nor the Bistro staff were helpful. My room key was not activated. The first room I was given smelled horrible of cig smoke although it was s non-smoking room. I refused to stay in.

Miinukset: Friday night was fine. However, Saturday night was horrible. The hotel was not fully booked but yet they put people next to us in the adjoining room. They came in at midnight extremely loud. After calling security they continued to be loud and obnoxious

Plussat: Great hotel! Staff was super friendly, everything well appointed.

Plussat: Clean Clean Clean A working clean hot tub, great courtyard to relax at, great bar and food!!

Plussat: The soap in the shower was really nice I love the smell of the lemon sage body wash

Plussat: The price was good, fairly quiet, decent area, not too much to complain about, definitely an average hotel.

Miinukset: Soaps in the wall dispensers in the shower. I am not trusting that the dispenser is sanitary specifically since other folks use it to wash before I arrive. Not a fan.

Plussat: The staff was amazing. The room was very clean upon arrival and each day cleaning was 100%.

Plussat: Good location, walk in distance to the mall Friendly front desk employees Avarage room for a 3 star hotel

Plussat: It's new

Miinukset: Resteraunt was dark and depressing looking

Plussat: Extremely cleanly and very comfy bed with different types of pillows. Great location as well.

Plussat: Somerset Inn within walking distance of mall. Staff friendly. Rooms clean. Had breakfast two mornings, quick, hot, and filling.

Plussat: Cookies

Plussat: This is a great location. Never had to move our car. We could walk across the parking lot to one of Somerset Mall's stores and use the skywalk to go over to the main mall. Lots of restaurants to choose from. The hotel restaurant was convenient for breakfast.

Miinukset: The front staff gentleman at check-in had zero personality!.......Not even a “good evening” or a smile.

Plussat: Management allowed for late checkout due to illness. Breakfast was hot and plenty available.

Miinukset: No control on children in hallways and adults partying until 3:00 a.m. in hallway outside door.

Plussat: I like the over all atmosphere of the room very comfortable

Miinukset: Only issue i had was with the incident fee. i was not aware of the fee, but then again maybe i did not read the fine print

Plussat: Great location. Clean. Well managed. Staff was terrific.

Miinukset: Hotel is not luxurious but is very nice and quite clean.

Plussat: Comfortable beds, excellent breakfast, friendly staff. I had a veggie omelette, fruit and turkey sausage.

Miinukset: Pool temperature was cold, perhaps around 70-72. There was only one suitcase cart available for entire facility.

Miinukset: No water in the room.

Plussat: Breakfast

Miinukset: BO Smell Dust layered over everything Fridge constantly making noise Room smelled awful Pool is absolutely disgusting, had floaties Pool air burned your eyes No pool towels Garbage scattered everywhere in pool area

Plussat: Spacious for us and our children.

Miinukset: We chose this hotel because it was spacious and had a indoor pool. We were here for a Detroit Lions game & wanted an indoor pool to entertain the kids. The pool was freezing cold and staff informed us that their pool isn't heated. Not worth the price.

Plussat: Clean room, great location, friendly staffs.

Miinukset: Breakfast can be improved

Plussat: Good breakfast and location

Miinukset: Noisy neighbours

Plussat: Staff very friendly and rooms very clean.

Miinukset: Only had one bell cart and it was never in lobby. We were senior citizens and it was not easy carrying all our luggage and bags up and down for our two day stay.

Plussat: Everything was great

Plussat: Location to where I wanted to go, breakfast and room service. Friendly staff.

Plussat: Complimentary cocktails Free Breakfast The Location

Miinukset: N/A

Plussat: comfortable inside the room

Miinukset: Not so clean in side , stairs was dusty

Plussat: Everything and everyone were great!!!!

Plussat: Closeness to the event we were attending...and the breakfast omelets were fantastic and so was the chef!

Miinukset: No

Plussat: The quality and choices were very good. better than most hotels offering Breakfast

Plussat: Location is convenient.

Miinukset: Hotel requires a large upgrade to its facilities, furniture, and amenities. It is old compared to other hotels we usually stay at. Breakfast buffet needs an upgrade too.

Plussat: Clean, convenient and friendly. Kudos to hotel employee for her attitude.

Plussat: This was awful! We booked the hotel because our power went out and we wanted a nice place to stay. The hotel was rated 3 1/2 stars and it was disgusting. The person checking us in could not be bothered to see if they had a crib or tell me my room.

Miinukset: Basically everything-we literally checked out 10 minutes after checking in. The front desk experience was awful. The hallways had dirty dishes lying on the floors, the rooms had a chunks knocked out of the walls and were NOT clean.

Plussat: Large rooms.

Miinukset: Under renovation.

Miinukset: Construction, Whirlpool removed, pool and fitness area closed down, and overall just dirty everywhere

Plussat: Breakfast is great, very clean and safe area

Miinukset: Pool area was dark!!

Plussat: Location And breakfast

Miinukset: Room took 5 hours to warm up , half of my lights not plugged or not working , i had hair and a dead bug in my tub ,

Plussat: Quiet, relaxed setting. Good breakfast (eggs better than most hotels). Decent workout room. Smooth wifi.

Miinukset: No inside pool, no food places in walking distance.

Plussat: Fast check in and check out

Miinukset: Cleanliness

Plussat: Breakfast was an a lot of options but it was good. SOME of the staff is friendly, my room was clean

Miinukset: You have to slam your door shut when you leave to make sure it shuts all the way. The towels are rough, and One of the elevators broke down during my stay.

Plussat: Over all experience was really good.

Plussat: The breakfast was good; fresh scrambled eggs and bacon, yogurt, muffins, juice and coffee, etc. Room was nicely furnished and newly carpeted. Lobby area is nicely designed.

Miinukset: The first room we were in was drafty and with outside noise due to faulty sliding wall door. Our request to move was promptly responded to and the second room was much improved.

Plussat: Staff was friendly nice and quite and close to the highway

Miinukset: When we check in the staff member was new and she mess up the reservation for the room and no one was there to help and I'm still trying to get this fix , because she double charger on one of the rooms.

Plussat: Location, Price

Miinukset: There was no drinking water availability. Reception folks asked us to buy at $2 per bottle (really small one). How can there be no drinking water made available in the room? This must be basic complementary.

Plussat: Friendly staff, cozy beds, quiet

Miinukset: Some lights were not wirking , far from Shopping facilities, Hard to find Hotel from Highway

Plussat: The staff were professional, helpful and very compassionate. My husband was in Beaumont Hospital. I was uncertain of the discharge date of my husband due to complications with his surgery. Staff was accommodating to my uncertainty. My guardian angels!

Plussat: it's always clean and smells clean and I'm always meeting nice ladies at the desk

Miinukset: I wish there were more pillows but haha ..

Plussat: Rooms are clean. Staff is excellent.

Miinukset: Love the location

Miinukset: Some staff are very rude,garbage in hallways sometimes

Miinukset: It's very dirty,but the staff is kind and they are always short staffed so the staff there does the best they can unless management hires extra help bcuz they need a few more people there.Thanku carry much

Plussat: Needs more staff,and more cleanliness,but some of the staff are very kind,depending on the person on staff for that day.

Plussat: Last minute

Miinukset: No deals

Plussat: Free WiFi

Miinukset: Didn't work

Plussat: Not Applicable

Miinukset: The first room I was given, the toilet overflowed! Something must have been stuck in there. A handyman plumbed it and a maid cleaned the floor, but the toilet was still not working properly. I even bought my own liquid plumber and a plumbing device and couldn't get it to work so I asked for a different room. By the way, the lamp next to the TV wasn't woring either. My second room was a big improvement, but the mattress sort of sagged. Also, the room wasn't cleaned the fourth of my five nights there.

Plussat: The bed is absolutely the worst most uncomfortable bed I have ever slept in!The was extremely small but, it was clean. The staff was good. The area is nice and it was quite. I want to end with how horribly uncomfortable the was the bed was.

Plussat: How it was very quiet

Miinukset: There was nothing wrong

Miinukset: I booked double beds but there was only one bed.

Plussat: The space andthe staff.

Miinukset: The room was dirty and the bed had hair in it and need new sheets. It was run down and I felt worried I would get charged for the damage.

Plussat: I liked that it was a penthouse style But, as I was sitting on the bed, I saw a roach crawling on the WALL

Miinukset: The furniture was stained up. I saw a bug/Roach crawling on the wall Everything looked old

Miinukset: I checked out of hotel within a couple of hours of checking in. The thin walls, very worn and unkempt furniture/bathtub/toilet and kitchen, hard/old bed, poor security, dirty room and floor and bathroom, and the sketchy people wandering around property.

Plussat: Room was great. Just a lot of loud people staying there

Plussat: Staff was very Friendly

Miinukset: That cleaning agent smell a bit strong. Carpets could be updated, but Value was good and that may be part of it

Plussat: The room was comfortable

Miinukset: The first room we were given was dirty. It handy been cleaned. Used towels were on the bed and couch. Food was all over on the counters. The second room was comfortable. Although we didn’t sleep well due to the noise from upstairs. The people were very loud, jumping and running all night.

Plussat: Breakfast was below average compared to other hotels in the area. My room was next to a basketball court and neighborhood kids were playing til almost midnight. They were loud and cursed a lot.

Miinukset: No rooms should be next to a basketball court that allows late night playing. If so a discount should be offered.

Plussat: Cold air conditioning

Miinukset: Didn't like that suites were located in little apartment buildings. Rooms are old and very dated. Paint peeling. Smelled funny. Not clean. Parking lot has huge potholes throughout. Low water pressure in shower.

Plussat: The sheets were soft and bed was comfortable.

Miinukset: This was more of a motel with room door accessible from the outdoors. If I would have known that I would not have booked! There wasn't adequate lighting near my door either.There were also at least 10-15 flies in my room! Very disappointing for a 3 star.

Plussat: Location. Only good thing about this hotel. Period.

Miinukset: Poor condition of exterior WiFi hard to connect WiFi VERY slow

Plussat: Big and roomy, full kitchen, close to a lot of great restaurants and stores, and freeways.

Miinukset: The towels were a little groaty but we exchanged them for cleaner ones.

Miinukset: The room was not clean at all