Best Western and hotel

It's a cozy place in a good location and with good value for money. It's clean and quiet. I used to like it until recently.

The real pain with my stay actually began on the check out. I asked for an invoice, but was denied on the grounds that the booking.com should deliver it. I contacted booking.com and they rebuked that, claiming it's the property that issues it, even if the payment was done via booking.com (to what I have been told, booking.com contacted the property to explain that). I asked again Best Western to provide invoice and then got it... without proper details. In other words, the invoice was invalid and useless to me. What was incomprehensible for me is that I have been told they cannot fix that and that all the details should be provided on the check out.... which is exactly what I tried to do in the first place, but got denied at the reception desk. I can't understand how they're the only company I know that cannot fix a mistake in an invoice, especially of their own making.