Clarion Hotel Sign

Ainoastaan aamiainen ok

Huone saatiin toivomuksestamme huolimatta klo 15.00 Ei vastannut käsitystämme perhehuoneesta. Monet saivat huoneensa n. Klo 12.00. Suuri pettymys ettei lapsenlapsi päässyt enää iltapäivällä mainostettuun kylpylään. Tilat wc ja käytävät epäsiistejä.Ei missään tapauksessa kokemuksemme perusteella ole neljän tähden hotelli.

Nothing

When we returned to the room in the evening its door (previously closed by us) was wide open with the key left in the switch and with no sign of any staff in the room or somewhere around. The Receptionist confirmed that the key belonged to cleaning staff and that the door had been left open by them. God knows for how long the room had remained open and not looked after by staff with all our personal belongings there available for any guest to be observed and in case of abuse touched or used, or stolen. Not only the hotel put private property at risk from security perspective, but also violated privacy rules and requirements, created ethical issue and humiliating situation for the guests, demonstrated utter disrespect to guests’ rights for private life and to guests’ private property. Moreover, after a dialogue with the receptionist it was promised to us that next day at check-out there would be a manager available for a conversation. No manager would appear at check-out despite the level of issue severety, despite the promise, despite the fact that we had been waiting. It is also worth mentioning that in spite of the fact that we booked and paid for a room accommodating three guests, bath stuff and cups were constantly arranged only for two guests. The staff fixed this only after our asks and traditionally arranged nothing for the third guest next day again, apparently waiting for a reminder. The bed for the third guest was delivered to the room only late in the evening around 20:00 - 21:00. When we had asked in the afternoon to arrange for a bed, the receptionist responded with the reference to the hotel rules that the beds are brought only at 19:00. No bed would appear at 19:00 as well. Until late in the evening the third guest had no opportunity to have a sleep or relax after a long journey. All this violated and disregarded the the third guest’s rights for whose accommodation the hotel had charged along with other guests.