Hotel Hellsten

Location and that they switched our room when we we asked for one with windows. Breakfasts were good and easy to access.

The band playing on a Saturday night in the bar sounded like they were literally in the corner of our room. This went from 5pm when they were warming up through to 10 pm when they finished up and then on to 11pm as they tidied up. We’re relatively young and can handle a bit of noise but this was really intrusive and meant sleeping off a hard days travel wasn’t possible. We just couldn’t believe a hotel would compromise their guest experience that way. Apparently the band is there every Saturday and every second Thursday so beware! When we shared our experience with reception all they said was they’d pass on the feedback. On top of that it was the little things that were missing an in-room fridge and kettle - while they had coffee/tea making facilities in the lobby sometimes you just want to store a few cold drinks and have a cup of tea in your pyjamas! Other things included intermittent wifi, poor comfort of the bed (spring mattress covered by a thin topper) and the lack of acknowledgement by staff as you came and went from the hotel was quite noticeable.