Ürümqi hotellia

Plussat: Service, swimming pool

Miinukset: Small bottles for shampoo and shower liquids.

Plussat: A very pleasant luxury hotel. A very comfortable room, witth high-end styling and fittings.

Plussat: cleanliness and luxury

Miinukset: If is difficult deal with the staff since most of them don’t speak English though hotel is international.

Plussat: The room was nice, the staff were friendly and the food was very good, that is breakfast.

Miinukset: International TV was missing except for CNN.

Plussat: The hotel is clean.

Miinukset: Staff didn't speak English and the booked room was not available upon our arrival. It took 1.5 hours (!) to get another room and to get internet access. Breakfast choices limited and tastes dull. A.C. did it work in the room.

Plussat: The rooms are wonderful and the buffet will blow your mind.

Miinukset: Our stay was perfect. The Wanda staff are well trained.

Plussat: Very nice hotel and affordable rates. Breakfast was very good. Overall we had a great stay!

Miinukset: None

Plussat: This is an exceptional, stunningly beautiful hotel. The decor is themed on the Silk Road with intricate Islamic art motifs on brass panels, lamps and woodwork. You get the high level of cleanliness, amenities that you'd expect from a 5 star hotel. The staff are very professional and helpful, English speaking staff were always available. Superb breakfast buffet with the usual choices plus a wide range of local delicacies. Located a short drive from the airport, shopping mall across the road with a supermarket and lots of dining options. This hotel accepts foreigners, one of the few in this city. Great value for money for this level of quality (relative to other cities), a great choice if you have to stop over after a long flight.

Miinukset: Nothing to dislike - our stay was outstanding

Plussat: The bed is super comfy

Miinukset: Nothing

Plussat: Real 5 star. Very very very good buffet

Miinukset: Only heater were available in the rooms on winter days

Plussat: 15 minutes from the airport, so convenient for a late night (2am) checkin. Excellent rooms. Very comfortable beds.

Miinukset: 2 am check in could have been more efficient. Check in staff tried to be as helpful as possible, but the process was longer than necessary and rather disorganised. Empty mini bar in the room, but the htel staff kindly arranged for a drink from the bar, which was closed at that time.

Plussat: DON’T TRUST THIS HOTEL. Location incorrectly stated on map. Actually twice as far from airport. A cheap and dirty trick for an expensive branded hotel.

Miinukset: DON’T TRUST THIS HOTEL. Location incorrectly stated on map. Actually twice as far from airport. A cheap and dirty trick for an expensive branded hotel.

Plussat: It’s big hotel in a reasonable location. It’s clean and the rooms, albeit dated for a five star are spacious.

Miinukset: It simply doesn’t have the facilities to justify being five star. There is no bar, the lobby area had the lights out when I stayed and the price is very high compared with what you can get elsewhere in Xinjiang. In fact there are five stars in Chengdu that are cheaper, more modern and with better facilities. The mini bar was empty too so you would need to brave the cold to the nearest shop to get a snack or a drink!

Plussat: halal food at all cafe and restsurant

Miinukset: nothing

Plussat: The staff was extremely helpful. Just to give an example: my son had a medical emergency early in the morning and we couldn’t get a taxi to the hospital. Mr. Watt, the hotel guest mananger, provided and paid for the cab using his app. Thank you again Mr Watt!

Miinukset: Could not think of anything.

Plussat: The location is good. Standard 5 star hotel.

Miinukset: Not all the front desk can speak english.

Plussat: Great & attentive service. Helpful staff especially Mr Raymond who made us felt welcomed. Room was warm & comfortable with great facilities. Mr Raymond arranged a surprise birthday cake & coffee for me so that was really nice! I was touched that upon checking out early morning, I was escorted to the hotel entrance by a gentleman staff & he waited until I've boarded the taxi. That's what I call great service!

Miinukset: NA

Plussat: Everything is good

Miinukset: Needs to enlarge international taste not only chinese kitchen

Miinukset: Staff are poorly trained - seem to know very little

Plussat: I received a room upgrade. The room was huge. Room service and dinner at Silk Road were delicious. There was a small mishap with my check in but was mostly due to a language barrier and was quickly rectified. Additional security did not hinder my travel in any way.

Miinukset: Breakfast was meh. Cold food.

Plussat: Location is good

Miinukset: Staff just doesn’t care, room is dirty.

Plussat: The room was lovely and comfortable.

Miinukset: The buffet breakfast was disappointing. Neither the Asian nor the Western breakfast contained high quality items. The club room food was equally limited and I had to beg for white wine. Note: in summer I think our room would be hot, because the return air vent is less than a foot from an opposing wall.

Plussat: The Breakfast, the room

Miinukset: I had to wait for over 1h to get my hotel room because the room wasn't ready although they already knew for 3 weeks on what date and time I arrive. I wanted to wait in the lobby but they asked me to leave if I don't buy anything. First they said I had to wait for 40 minutes... then they asked me to wait for another 20 minutes... after over one hour they just gave me a room which was already clean. They also took my passport while I waited, so I didn't want to explore the city without passport. It was just a short trip over the weekend for me and they stole 2 hours of my time. I wanted to pay for my stay cash, but they already took the payment via my credit card without asking. It's also the first time in my life I have to pay a 500 RMB deposit for the room.