Ürümqi hotellia

Plussat: Rooms are clean and large

Miinukset: I have ordered non smocking room, but unfortunately it has very strong smells by sugars ((

Plussat: The concierge service was excellent.

Plussat: Service, swimming pool

Miinukset: Small bottles for shampoo and shower liquids.

Plussat: A very pleasant luxury hotel. A very comfortable room, witth high-end styling and fittings.

Plussat: cleanliness and luxury

Miinukset: If is difficult deal with the staff since most of them don’t speak English though hotel is international.

Plussat: The room was nice, the staff were friendly and the food was very good, that is breakfast.

Miinukset: International TV was missing except for CNN.

Plussat: Room is big and clean. Beds are comfortable. Beautiful lobby. Breafast is quite good.

Miinukset: Internet is poor. Location does not seem to be central, surrounding area is durty. Breakfast has no tea. Any tea.. Hotel stuff dont speak English. room windows are very durty. While checking out, hotel reception plays the usual game how to double charge foreign visitors. Smn above here mentioned that he was requested to pay extra. In my case receptionist explained to me that Booking com withdrew its interest from my card only and now they want me to pay for my actual stay. Be ready, they may do this to you as well. Finally I told them to f...ck off, lucky to have a Chinese colleague near. I do not recommend this hotel due to its poor appearance and the way they treat foreigners.

Plussat: Good comfy hotel. Value for money. Hotel staff's English was mixed but one lady had good English and helped us with lots of things - ordering room service and taxis.

Miinukset: They made us move rooms on our last evening due to an incoming VIP party. Quite annoying although the lady at reception helped us and we were upgraded to a suite as a result.

Plussat: Concierge area

Miinukset: Paid for airport transfer 160/- CNY at the reception then was told to pay extra 60/- CNY to driver. I argued why? But it was hopeless.

Plussat: Nice room, large and good bed, large bathroom, clean bathroom, concierge very kind, minimum one person with good English knowledge at check in, restaurant, ...

Miinukset: Staff at the check in took no notice of me and wasn’t very friendly, lounge bar at the lobby not opened, people in bathrobe at breakfast buffet, breakfast buffet tables dirty, food at the lunch buffet partly with bad quality (f.e. old bread, cold noodles, ...), people smoking in the hotel

Plussat: The rooms were gorgeous!

Miinukset: Fruit was delivered to my friend's room and not mine, even after ringing downstairs.

Plussat: Location

Miinukset: Guests smoke everywhere... elevators, holl , floors ... terrible

Plussat: The staff did there best to meet my needs and explained the way that the pricing worked with booking.com and other accomodation service providers. The room was reasonablly comfortable and clean.

Miinukset: The hotel is awkward to reach by foot. There is a number of restaurants outside the property but lacks convenince of stores and the amenities expected nearby in a provencial capital. Overall the stay was comfortable however inncluding the tax/service charges not included in the price, felt that value for money was not the best aspect of my stay

Plussat: The room is quite clean.

Miinukset: The pool is closed which should let us know before placing the order.

Plussat: Large rloms n clean

Miinukset: LObby/Entrance is off road

Plussat: Close to 5 star comfort. Welcome platter was nice. Thai restaurant was decent and guests there got a great discount.

Miinukset: Shouldn’t let people smoke in the lobby. Common sense was lacking amongst the staff, but they tried really hard to accommodate and understand us.

Plussat: Big spacious room. Next to Buddha temple

Miinukset: No air con mode. Only heating which was too warm and stuffy. But it was ok after we switched it off and opened the windows

Plussat: Liked Mandy Breakfasts was really good

Miinukset: Most of lobby people didn't know English except Mandy.

Plussat: After a week of travelling and staying in some seriously dodgy places it was great to be staying at the Hilton Urumqi. The rooms are massive, the staff nice, amenities great and all the good services one would expect from a world class airport.

Miinukset: The location was a bit far from everything.

Plussat: Staff, room, bed, bath tub and quality of food.

Miinukset: A little bit far from the city. Not many choices for in-room dining.

Plussat: Excellent comfort and good service, great buffets

Plussat: the room was great.

Miinukset: We've ordered a cheesecake, pudding and some coffee from the bar on the ground floor. They said we have to wait for 30mins and agreed to deliver it to our room. Waited for 40mins in the room with no response and called them up. they were asking for another 40 mins to wait so I canceled the order. A shop attendant showed up with the cake and coffee after 5mins I hung up the call. The taste of the cake and the pudding were indescribable. No taste at all. it cost us $60 for the order was ridiculous.

Plussat: Near a park good for walking and jogging.

Miinukset: You need to by a swimming cape to be allowed to take a bath in the pool:-(

Plussat: Food at breakfast and dinner buffets were very good. A la carte room service (late night) was unsatisfactory. Fitness center have good facilities; pool very good; showers clean; spa was okay, but a bit overpriced. Staff at buffet restaurant all very charming and courteous.

Miinukset: Leaking basin; room too warm (despite blower being off) even when windows open, and it's winter!

Plussat: A sanctuary from the bitter cold. Good restaurants and breakfast. Very helpful lobby staff. Late check out.

Miinukset: Security meant the staff did not come out to show you in.

Plussat: The medium hardness of the bed was good for my back pains.

Miinukset: Airconditioning is autoset to heat. Even with the heater off, the room facing the highway was too warm for comfort. The staff, from cleaners to restaurant personnel, were particularly attentive and helpful.

Plussat: Very nice staff and excellent rooms and service

Miinukset: Near the hotel there’s are construction and building going on, noisy

Plussat: Very nice hotel and affordable rates. Breakfast was very good. Overall we had a great stay!

Miinukset: None

Plussat: Great room and facility

Miinukset: Had a little trouble with the room the first night (room was stinky from previous Tenant smoking), but it was resolved after switching room.

Plussat: This is an exceptional, stunningly beautiful hotel. The decor is themed on the Silk Road with intricate Islamic art motifs on brass panels, lamps and woodwork. You get the high level of cleanliness, amenities that you'd expect from a 5 star hotel. The staff are very professional and helpful, English speaking staff were always available. Superb breakfast buffet with the usual choices plus a wide range of local delicacies. Located a short drive from the airport, shopping mall across the road with a supermarket and lots of dining options. This hotel accepts foreigners, one of the few in this city. Great value for money for this level of quality (relative to other cities), a great choice if you have to stop over after a long flight.

Miinukset: Nothing to dislike - our stay was outstanding

Plussat: The bed is super comfy

Miinukset: Nothing

Plussat: 15 minutes from the airport, so convenient for a late night (2am) checkin. Excellent rooms. Very comfortable beds.

Miinukset: 2 am check in could have been more efficient. Check in staff tried to be as helpful as possible, but the process was longer than necessary and rather disorganised. Empty mini bar in the room, but the htel staff kindly arranged for a drink from the bar, which was closed at that time.

Plussat: DON’T TRUST THIS HOTEL. Location incorrectly stated on map. Actually twice as far from airport. A cheap and dirty trick for an expensive branded hotel.

Miinukset: DON’T TRUST THIS HOTEL. Location incorrectly stated on map. Actually twice as far from airport. A cheap and dirty trick for an expensive branded hotel.