Excella Hotel

- Beautiful lobby - Staff seems friendly but not smile and seem unexperienced - Air cons work good and quiet, super! - Beds are very good, slept really good - Check in all ok

- Rooms are dirty - Rooms never have gotten a make over since they opened - Room is full of dirty spots full of dust and dirt - Ceilings are dirty and many leakage spots that never have been repaired and repainted - Bathroom small and dirty, easy to see that it has never been cleaned on certain areas that need attention - Backside hotel dirty - Frontside no ashtrays - Breakfast no milk, no cornflakes/muesli/cereal - All food is cold, they not use flames underneath the buffet boxes, had to order my fried eggs because I not like eating cold eggs - The “cold water” was not cold at breakfast but room temperature - No nearby shops, minimarts, etc. it’s in the middle of a residential area, so a car or a motorbike is a must - Too many things to name here...

Bedroom has the glass door to prevent the noise from outside. The good location is in the middle of the city. The staff has good service mind. Breakfast is delicious and area for seat is fine for our group.

Overview of the room is old, so it should have the new renovation. Especially the bathroom door is difficult to open. Sofa is not comfortable for sitting. Pillow is not comfortable to sleep and towel is not soft.

In my memory this hotel always lovely to me, until my last time. We have quite a bit suite cases and have to walled up stairs. The reception asked her colleagues who sat on the dining area to help us carried stuff, but he was ignoed and pretent nothing happen aroubd him. That was my disappointment for first arrive. However there s hotel still my lovely hotel to stay

Hotel need re furnitures such as sofa in the room. And re do bathroom