Henkilökunta aika surullinen. Myös ruoan jälkeen mistä tuntia ei kuka tarjonnut vettä vaikka oli monta tuntia. Tytöt ei hymyile ja vaikka sanon kiitos ei mitään reagointi.
Aivan mieletön henkilökunta..wooow
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Miinukset: "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
Plussat: "Marco was a great crew member, handled the sick child like a pro"
Miinukset: "Kid running around bumping into everybody. Impossible to sleep."
Plussat: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Plussat: "Crew was very good and helped whenever it was needed"
Plussat: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Miinukset: "To be cabin in business class"
Plussat: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Miinukset: "The announcements at Chennai airport are not always audible"
Plussat: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Plussat: "A vast amount of entertainment"
Miinukset: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Plussat: "The size of seats , the food and the service"
Miinukset: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Plussat: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Plussat: "The other services was okey"
Miinukset: "The checking in at the airport terrible"
Plussat: "Smooth boarding and take off on time"
Miinukset: "Food could be better"
Miinukset: "The flight got cancelled, and it was impossible to reach your customer service. It was the first time to use and last time."
Miinukset: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Plussat: "Dinner was good, breakfast a bit ordinary"
Miinukset: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Plussat: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Miinukset: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Plussat: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Miinukset: "No foot rest - limited ability to upgrade."
Miinukset: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Plussat: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Miinukset: "Food. And also seats. We r silver class and should have been assigned better seats."
Plussat: "I liked the options for entertainment and comfort."
Miinukset: "Crew and Boarding crew were not at all respectful, they were very rude."
Miinukset: "They treat you what kind a color your Skin color"
Plussat: "Food was good and not over salted like most airplane foods"
Miinukset: "Need more recently released US movies Options are so few Not enough African movie either"
Plussat: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Plussat: "I liked the cleanliness of the plane, the crew was attentive and friendly"
Miinukset: "I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep"
Plussat: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Miinukset: "It does not fly to all the destinations I travel to."
Plussat: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Plussat: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Miinukset: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Miinukset: "Food was not very good. Lightly tested. The crew never came beside serving food"
Plussat: "Flight was good for a shorter range"
Plussat: "Excellent service in flight and nice food"
Plussat: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Miinukset: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Plussat: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Miinukset: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Plussat: "Excellent crew and entertainment"
Miinukset: "Restrooms needed cleaning And Boarding were unorganized"
Miinukset: "Not enough food and snacks"
Plussat: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Miinukset: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Plussat: "Very few passengers on the plane allowing to use more space than normal"
Miinukset: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Miinukset: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Plussat: "food courtesy boarding"
Plussat: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Miinukset: "I would like to be upgraded to first class. :)"
Plussat: "As always crew magnificent"
Plussat: "Wifi !!!!"
Miinukset: "Bigger seats"
Plussat: "Tripulación muy atenta"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "The A330, despite being an old plane, had really good recline."
Miinukset: "The entertainment was very outdated."
Plussat: "Too crowded"
Miinukset: "One more staff will be better"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "All crews are helpful especially to parents traveling with young kid."
Miinukset: "More variety of food would be great"
Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plussat: "The Crew was amazing. The Seat were the best Selling point fort business class"
Miinukset: "More space for the arm rest ans legs space"
Miinukset: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plussat: "Good service/Crew food quality and choice good."
Miinukset: "Need more choice of British TV Programmes rather than American"
Plussat: "Good entertainment."
Miinukset: "Very cramped seating."
Plussat: "Good leg space, friendly crew, excellent plane."
Miinukset: "This is for ALL airlines: It takes so long to get off the plane!"
Plussat: "Plane was very empty so it allowed us to spread out."
Miinukset: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plussat: "Went out of their way to be helpful"
Plussat: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Miinukset: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plussat: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plussat: "Crew were good, food was decent"
Miinukset: "Equipment/electronics was a bit dated."
Plussat: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Miinukset: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plussat: "Individual service, happy and natural looking crew, comfort and company aim."
Plussat: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Plussat: "All around great airline. Comfortable for super long flights and completely accommodating."
Plussat: "Flight attendants very nice"
Miinukset: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Plussat: "Films Service"
Miinukset: "Not enough films"
Plussat: "Heavenly for an airplane ride!"
Plussat: "see above"
Miinukset: "see above"
Miinukset: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plussat: "Good, drinks, service and entertainment system."
Plussat: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Miinukset: "We have no complaints."
Plussat: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Stopover in Doha fun. The people are so friendly."
Miinukset: "Crew nice alway take care customer"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The flight attendants was nicer on this flight then the US to Doha flight"
Miinukset: "Seats were not comfortable"
Plussat: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plussat: "Comfortable seat and good service"
Plussat: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Miinukset: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plussat: "Nice and spacious aircraft."
Miinukset: "Some confusion on Hindu meal and vegetarian meals."
Plussat: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Miinukset: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Plussat: "The staff"
Miinukset: "I thought the flight was fine :)"
Plussat: "Attentive service ready to appease any request very clean toilets"
Miinukset: "Type of aircraft Films Selections in particular World Group not changed much since April"
Plussat: "I will fly Qatar again"
Plussat: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Miinukset: "Seats too close. Person in front was in our lap almost."
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Long drawn out boarding process with multiple delays and unnecessary security checks. No priority for business class passengers. Poor food for business class my remote stopped working mid flight and the attendant suggested I deal with it for the remainder of the flight even though they’re were multiple empty seats in the cabin. Flight crew barely spoke English which shouldn’t happen on a international flight. Overall mediocre for the money I spent. I will stick to Qatar Airways from now on for my travel needs.
Plussat: "Very comfortable overall"
Miinukset: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plussat: "Great service! Food was very good."
Miinukset: "That boarding. People who were not in line rushed to the front when boarding started."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Miinukset: "Seats are uncomfortable, not enough leg room."
Plussat: "Food and service in business class were splendid."
Miinukset: "Absolutely nothing"
Miinukset: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Plussat: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plussat: "Crew were polite and helpful"
Miinukset: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Plussat: "Variety of entertainment available"
Plussat: "Same as before"
Miinukset: "Same as before"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Food was great."
Miinukset: "Long waits, poor communication, either too warm or too cold"
Plussat: "I did not like anything."
Miinukset: "Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us."
Plussat: "Polite crew and staff, comfortable enough for economy"
Miinukset: "Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions."
Plussat: "Airplane crew was amazingly friendly and helpful"
Plussat: "The Lounge at Istanbul airport is fantastic"
Miinukset: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Plussat: "they treat you as person and help with every thing. the food"
Plussat: "Liked the movies and entertainment selections."
Miinukset: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Miinukset: "As well as being bumped to a flight seven hours later because of a late first leg, encouraged to switch to trade with a heavy guy for a middle seat. 9 hours to NY is a long time to lose the who-gets-an-armrest game on both sides."
Plussat: "Great food! Loved that you get a menu to choose from"
Miinukset: "We were not asked or given the option to choose our seats on the plane."
Plussat: "Flight attendants need to be friendly."
Miinukset: "I will never use Turkish airlines again."
Miinukset: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plussat: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Miinukset: "It was all good(which I rarely get to say these days on any carrier)"
Plussat: "Service and people"
Miinukset: "Long lines and security pat downs...."
Miinukset: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plussat: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Miinukset: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Plussat: "food is always good..crew too"
Miinukset: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plussat: "The food was delicious."
Miinukset: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Plussat: "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
Miinukset: "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"
Plussat: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plussat: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Miinukset: "My TV remote was broken. I could have used next seat but was too lazy."
Plussat: "At least there was a good selection of movies"
Miinukset: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."
Plussat: "Entertainment and food were good."
Miinukset: "Was barely given the time of day by any of the airline employees, then they lost my baggage and shipped it to Berlin after I was already back in the States. Jerks!"
Plussat: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Miinukset: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
Plussat: "The service was good, inflight amenities were nice."
Plussat: "Flights left on time. Boarding was good."
Miinukset: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Plussat: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Miinukset: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plussat: "Everything went very smoothly. Nothing to complain about."
Miinukset: "I was not unhappy with any aspect of the flight."
Plussat: "The crew is excellent"
Miinukset: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plussat: "Service, food and the entertainment system was great"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The crew was very friendly. Plane very clean and comfortable. Service promt."
Miinukset: "The baggage claim carousel was not published in the airport. I did receive a message but my phone had been off during the flight so I didn't turn it on until much later."
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
One of the staff members was extremely rude and raised her voice at me - this upset me greatly.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
The crew is really friendly
Plussat: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Miinukset: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Very accommodating staff"
Miinukset: "breakfast served was still frozen."
Plussat: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Plussat: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Miinukset: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Plussat: "Good. Thank you."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Miinukset: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"
Plussat: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Nice entertainment selection"
Miinukset: "Too many snacks, food was low quality, flight was delayed with no reason given,"
Plussat: "Met expectations"
Miinukset: "Nothing to note"
Plussat: "Food was great!"
Miinukset: "The gate was changed a few times.. very hard if you have connecting flights"
Plussat: "Crew were professional and friendly"
Miinukset: "Small seats"
Plussat: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plussat: "All good"
Plussat: "Air Canada is a great airline too"
Miinukset: "4 good movies, regular water rounds, friendly staff, enough toilets"
Plussat: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Miinukset: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Plussat: "Friendly crew"
Miinukset: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Plussat: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Miinukset: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Plussat: "Professionalism of the crew"
Miinukset: "tight sits"
Plussat: "Aircraft crew was decent."
Miinukset: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Plussat: "The crew. They made an uncomfortable flight acceptable."
Miinukset: "Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money."
Plussat: "Comfortable, left and arrived on time , smooth check in"
Miinukset: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Seats are very uncomfortable. Body wants to slide forward."
Plussat: "On time."
Miinukset: "changing seat assignment"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Crew inside the plane was lovely."
Miinukset: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."
Plussat: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Miinukset: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Plussat: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Miinukset: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."
Plussat: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Miinukset: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Plussat: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Miinukset: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Kiire oli nousuun mut kerettiin ksikki hyvin
Dreamliner was comfortable and entertainment system good
Great flight Will go again!
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Miinukset: "Klm is the best, even on a 40min they served small breakfast."
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Miinukset: "Travelled business class and was ace experience"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plussat: "The crew"
Miinukset: "Seat comfort"
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Miinukset: "Flight departed 35 minutes late"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."
Plussat: "Left ontime and service was excellent."
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Fabulous trip with friendly, helpful staff"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."
Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."