Sonesta ES Suites Portland - Vancouver

I checked in Friday, I was charged $222.60. The following Saturday they charged me a cancellation fee, mind you I was checked into the hotel. Then I was told they forgot to check me into the hotel completely. Mind you I was charged the full amount for the stay Friday and $100 For incidentals. They said they would reverse the transaction and I’d have my money back on my card the following Monday (10/7/19). Woke up Sunday from a alert from my bank, yet another amount was taken out of my account from the hotel. I press zero on the phone and spoke to someone and was told it would be back on my card Monday. I didn’t understand how I was not checked in but charged the correct amount for my stay and Incidentals. They never once called my room to tell me they made a mistake and had to charge my account not once but twice. Olga checked me in and made the mistake not me, so who gave them the authorization to charge me??! Monday came I noticed I was not reimbursed but the transactions where pending. Tuesday they were now processing. I called the hotel for the fourth time. Mind you I needed to buy groceries for my children and I didn’t have my money. I was told call back at 9 or 10am to speak to the manager. I called customer service instead. Explained my issues in details. They called the hotel. I then was connected to someone at the hotel. Sent screenshots of my bank statement via email. I noticed the original charge for the full amount was reduced to the amount I was charged Saturday and Sunday, so now there were only 3 amounts for $111.30 . So the hotel owed me $111.30. As the hotel was verifying my statement another employee in the background, I believe it was the general manager said something on the lines of “ she got reversal from dicks sporting goods.. I was completely lost for words. One what does that have to do with sonesta in Vancouver making unauthorized charges on my debit card. Two , I can’t get reembursed for something I paid for but wasn’t in...

Weekend RUINED due to flea infested hotel room! My husband and I stayed for one night at Sonesta ES Suites Portland on 10/5/19. We found we both got bug bites around ankles when we woke up in the morning. And we saw at least three tiny bugs jumping on the bed. We called the front desk and asked someone to check what kind of bug they were. The hotel first sent an old lady, who even couldn’t speak English very well and the attitude was rude. She told us there won’t be any manager working on Sunday with an unkindly tone. When she saw the bugs on bed, sho only told us to go to the front desk and leave several times without a simple apologize and any explanation. We asked her what kind of bugs it was. She answered she has no idea and kept telling us to leave and talk to front desk ourselves. It was only 9 o’clock in the morning. My husband was really angry and we requested her to get someone who could actually handle this kind of situation. Doug came to help us. He told us it might be a flea and promised they will clean the room properly. Of course you should clean that house. But the things are we already got bites. Didn’t you need to consider our situation instead of cleaning your room later. Cleaning your room later isn’t really our concern. I mean, isn’t cleaning the most basic thing you should do all the time? Our legs were bite more than 40 spots, itchy and uncomfortable. First he just told us to shake all of our belongings by ourselves and then nothing. Nobody deserves to be treated like this! We asked for some compensation and ointment, and then he offered a full refund and went to buy an itch relief stick to heal the wound. But when we got home, not only our legs became worse but also had to clean our entire house for fleas. Not to mention we also need to worry about our cat at home. I have wasted many hours cleaning this matter. Also, our schedule was delayed because of this. We already lost the mood to enjoy the rest of the vacation.