The hotel looks really cheap, I would never go back, the worst is that I have choosen this because of fitness room. But the access to the fitness is 18,5€.
It was easy to find after a long journey and a comfortable stay before the next leg of our journey.
Yes. I was promised the use of Thermalia complex for 6.5 euro per person. When we arrived we could enter it for free but there is no use in that - they have only cabinets there with expensive procedures which you should book long before hand. The stuff spoke zero English in Thermalia, the complex itself looked like the hospes - lots of 70-80 old people. Only. Waste of money - i would not come there if they told me on the phone that i cannot use the Thermalia.
We have stayed at the novatel several times, for several nights as we like Vichy and have friends living near. We like the novatel because rooms are a good size, there is a swimming pool and there are parking facilities. I think it's the only hotel in vichy with a pool. It is central, very near to shops and restaurants.
WFI is a little expensive. In many hotels there is no additional chargae. Probably beginning to need some refurbishment.
double bed too small. It looks a bit old, a renovation would be welcome
the location and parking facilities are about the only qualities worth mentioning of this hotel.
Service is non-existent, utilities do not function, staff are simply not interested in their guests and very unhelpful, the rooms are gloomy and for the price charged it is clearly misplaced in your ranking. It should be one star with a warning.
I stayed for the second and last time in this hotel because of my experiences below.
The restaurant menu is still in French only! More worse was that the air- conditioning was switched off in the entire hotel with an outside temperature off more than 27° Celsius!!!!!!!
Hotel reception staff was friendly and helpful. Hotel has a good location in the city center of Vichy.
Hotel restaurant diner menu was only in French not in English or any other language.
Mercure Vichy Thermalia sijaitsee keskustassa, ja Grand Etablissement Thermal (kuuma lähde) ja Hall des Sourcesin lähde sijaitsevat muutaman askeleen päässä. Käytössäsi on ilmaiset sanomalehdet aulassa, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Tämä hotelli tarjoaa asiakkailleen 345 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
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Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.