Monterilla Hotel

Breakfast was fine! No need for any more choices than those available. Front desk was very helpful for us non-spanish speakers!

Didn't realize there were no elevators...but staff carried luggage up for those who couldn't manage that task!

Cosy hotel nearby the city casino. Staffs are friendly.

My room was faced to the road at the ground level so noisy at Friday night. No US type power supply, no USB power socket.

Beside the fact that the first impression was very disappointing, the hotel is a good option to stay in Viña del Mar. Rest of personnel makes the work it is supposed to. Very helpful and friendly was the younger guy that worked afternoons. Hotels is very well located, offers good breakfast and comfortable beds. Room was small but clean.

We arrived early in the morning (at around 8.30 a.m.) after a 20h bus ride. The guy a the front desk was obviously surprised that new guests arrive this early since check-in is at 3 p.m. He told us in a very snippy, rejective and unfriendly manner that check-in is no earlier that 15.00 - without offering us to store the luggage or make us feel welcome in any other way. Of course we could store our luggage, but we had to ask first, since he did not seem capable of understanding our needs at that time.

Staff exceptional very helpful and friendly.Breakfast delicious plenty of selection. Beds extra comfy.

Place is a little tired on the carpets and decoration.

location was fantastic. Room very clean and comfortable. Parking with capacity for large cars. Very frendly staff

Breakfast service could be better. They mentioned eggs were included for free but if you ask for a sunny egg or scramble eggs with tomato or something you should pay for that :-(