Hilton Waco

The pool was nice, provided towels and they had pool service. Beds were comfortable.

I don’t know about you, but when I pay over $200 a night for a room, I have certain expectations of the room, quality of the entire hotel and staff. This hotel does not meet that price. The staff is extremely unprofessional for the price that is paid. Their upscale looking dining room is a joke when there’s bird poop on a window and the glass wine case and doors are not up to cleanliness standards. When I pay this price, I expect that bird poop cleaned within 10 hours. I expect my hotel room curtain to not be broken (even after I complained, they never fixed it), I expect my room to be vacuumed before I check in (there were staples on the floor), I expect a stain on the floor to be removed (there was a stain on the carpet that they didn’t even try to remove), and I expect smiles and greetings from all hotel employees when I pass them. Hell, I didn’t even get a warm welcome at the reception desk. When your consumer is paying such a high price, they have expectations to go with those prices, and it was nowhere close. It might be a small town, but I still expect to get the same service from Hilton employees no matter what city I’m in. I didn’t pay to have broken curtains, stained non-vacuumed floors, and to listen to the drama of the dining room staff at breakfast (so unprofessional). Also, I could hear them dropping the dirty dishes in the containers, why not get a door right there to that hallway by the juices, because when a door closes in that hallway it’s really loud. I should note that anyone taller than 5’8” might have a hard time showering without ducking... heads up!

My wife and I had been married there, so the memories. Dinner staff was excellent!

The room was subpar, outdated and had dull feeling to it

It was clean and tidy.

Bathroom was extremely small. You have to shut the door completely to get to the shower. Was kinda just average for the price I paid. Was not what I expected of a Hilton Hotel.