Waco hotellia

Plussat: Food was great, everything was extremely clean and room looked great!

Plussat: It was clean and pleasant staff.

Miinukset: no

Plussat: Bathroom...esp shower

Plussat: Easy to find & convenient location to all local attractions & eating places.

Miinukset: The shower floor was my only issue. I have sensitive feet and it was a little harsh on my feet.

Plussat: The hotel was nice the staff was friendly

Miinukset: The people walking around outside

Plussat: The incredible staff at this hotel is notable. That includes everyone we interacted with and included the restaurant wait staff. Excellent service experience.

Miinukset: No, great stay.

Plussat: Modern styling. Polite and friendly front desk.

Miinukset: Bathroom walls and floors were not cleaned well

Plussat: Clean, friendly staff, modern look

Miinukset: Location was weird

Plussat: Staff were very friendly. The food was excellent. The didn’t use COVID as an excuse for not feeding you. Everything was clean and they observed all of the ridiculous Covid rules.

Miinukset: Everything was great

Plussat: The room was very clean and cozy. The shower was great! The breakfast at the restaurant was very good. The staff was all very friendly.

Miinukset: Did not have any complaints!

Plussat: Had a great pool, and shower in the rooms.

Miinukset: From the moment we walked in the building me and my wife didn’t feel welcomed. The guy behind the desk and rude and unpleasant.

Plussat: I liked the entire experience

Plussat: The location

Miinukset: I wasn't able to sleep at all. The noise is terrible. I feel like my bed is in the middle of the freeway. I can hear all the vehicles driving the freeway. Tried putting some earplugs but didn't help at all.

Plussat: Friendly staff, housekeeping is wonderful. The maintenance man must work worksbe abuse everything looks nice inside & out.

Miinukset: I dont like we were given a room for handicapped people. I asked for a first floor because I walk eith a cane or walker. If there was an emergency I could not physically walk down the stairs. I put that info on my request/reservation. ☹ Also the bed we had this really sags & is soft.

Plussat: Breakfast was great, had toiletries that I forgot to bring such as toothpaste and razor. The overnight attendant was very helpful

Miinukset: Rooms were clean but halls and elevators were dirty.

Plussat: Nothing

Miinukset: Well the biggest thing is I paid a deposit and never got it back how rude is that

Plussat: We were offered only packaged pastries and coffee for breakfast. I had a 14 and 10 year old who are always hungry. No hot breakfast didn't cut it!

Miinukset: No hot breakfast and not knowing that ahead of time was not good!

Plussat: staff was great! Breakfast was great! Hallways and elevator could use more cleaning.

Plussat: I loved my room, not only was it clean the bed was extremely comfortable.

Miinukset: I didn’t like the blankets, it was itchy fabric.

Plussat: Location was close to many attractions and restaurants.

Miinukset: It seems the address is either not correct or it may be the maps fault, but it drove us in circles around the hotel. The construction did not help either.

Plussat: breakfast very limited, but not expecting much in the age of pandemic... fine with little debbie to go room very clean, bed comfortable

Miinukset: Construction on Hwy out front is problematic

Plussat: The staff was friendly.

Miinukset: The toilet in our room was stopped up upon arrival at 5pm. I stood in line for 15 minutes to speak to the front desk about it. When we returned at 11pm, it was still backed up. Very frustrating not to be able to use the restroom.

Plussat: Location

Miinukset: No pool

Miinukset: Noise from other rooms, very ill kept building, clean but heavily used with few signs of repair or maintenance

Plussat: Very clean and modern hotel, close to Baylor University.

Miinukset: Staff was not very professional in the Restaurant. Had to get up and get my own silverware off another table and the first silverware roll had no fork just a knife and two spoons, had to ask for Water twice, my wife's order came out wrong (asked for oatmeal over potatoes and got potato fries). Very inattentive waitress that was just going thru the motions.

Plussat: Location was good for what I needed.

Miinukset: Price was way over inflated. Just because there is an event going on in Waco is no reason to double the prices for those of us visiting on business. If there is an event going on next time and the prices are inflated, I will go somewhere else.

Plussat: staff.rooms.pool.hottub.

Miinukset: no.

Plussat: Clean and fresh linen and rooms

Miinukset: There was not cold water it was always warm

Plussat: Good location

Miinukset: The mattress was past its useful life. It was like sleeping in a bowel of water. Edges were hard and the middle very soft. The TV remote was so old that many of the buttons had no lettering left. Those are two things a hotel needs to get right.

Plussat: It had the basics and was easy to check in and out.

Miinukset: A little worried about housekeeping checked into hotel and toilet paper was low as if it was used and no one replaced the roll. I also used some of trial lotion in the hotel restroom and there was also very little inside as if it was used, never replaced.

Plussat: Very clean and well kept

Miinukset: I like when breakfast comes with the stay

Plussat: Location, price-tag last time I booked it was cheaper. Being able to get my points. I never got my points from the last 3 visits

Miinukset: None

Plussat: Very clean

Miinukset: Restaurant open longer

Miinukset: I asked for a late checkout on the 7th so I could take my daughter to school and come back to pack. The manager was not at all accommodating and in fact a little rude. The answer was 'NO'.

Plussat: Pool was open and clean

Miinukset: This hotel needs some updating, the floor in the shower was sloped and creaking noises, water pooled in one side. Floor transition from bathroom to bed room wasn’t installed properly so spikes hurt our feet, room 424, please fix that issue ASAP

Plussat: I’ve stayed here twice and both times it was a great stay! Beds are comfortable. Noise level is low in spite of being near the highway. Hotel is always clean. Staff was very helpful.

Miinukset: I have been charged for three nights. I stayed two nights. I will dispute the extra charge with American Express immediately. Very poor practice.

Plussat: Hotel employee was very helpful

Plussat: The location. We selected it because friends on the same trip were staying there. Good breakfast too.

Miinukset: The TV in our first room did not work, and they could not fix it. They gave us another room, but we had to move everything ourselves. Also, one of the two original key cards did not work. Two strikes at the very outset.

Miinukset: Was not in as good a repair as I would have wished

Plussat: The staff was very nice and helpful!

Miinukset: Nothing everything was fine for us.

Plussat: Staff and breakfast

Miinukset: Rooms were dark.

Plussat: The 2nd floor room 236.

Miinukset: The issue with the door key being reprogrammed multiple times.

Plussat: Didn't eat breakfast, the room was great and the bed was too.

Miinukset: Nothing, I liked everything I guess

Plussat: It's location...

Miinukset: The elevator had a strong chemical odor as if recently worked on but not fully cleaned. I felt gouged given the current situation. the hotel was largely empty. The substitute breakfast was terrible! I won't visit again.

Plussat: Friendliness of the staff

Miinukset: Nope

Plussat: The staff were super friendly who manned the desk until 11 pm.

Miinukset: No hot water with the shower. Outdated popcorn ceilings. Poor lighting in restroom. Overall, the restroom needed a serious update.

Plussat: Jesse the receptionist was very friendly and helpful.

Miinukset: Needs more security

Plussat: Fast, friendly service at front desk

Plussat: The cleanliness , I high light that aspect due to the health circumstances .They have managed to keep the place neat. Thank you Hampton Inn. You never disappoint me. I have booked with them before in Chicago City .and their service was impeccable.

Miinukset: I don't have any issue to comment on.

Plussat: Great staff. Friendly and always helpful.

Plussat: Room was big and the bathroom was big too

Miinukset: Nothing

Plussat: Hampton staff was great as always. Beds were good.

Miinukset: I stay at Hamptons b/c of the value for the price. This one was $30 more expensive than usual and the room needed repairs. The door to the room barely shut and had huge (3/4"!) gaps letting light in. Bathroom door was hard to shut. Toilet was very loose.

Plussat: Very clean

Miinukset: No

Plussat: Location

Miinukset: Staff not very friendly or helpful

Plussat: Location near IH35

Plussat: Friendly front desk staff. Always created us with a smile and a nice conversation. We found a stray dog in the parking lot and the staff took care of the dog and had it checked for a chip. One of the staff members took the dog home till morning

Miinukset: No

Plussat: Everything was awesome

Plussat: We had a great experience at this hotel. All the staff were courteous and they took extra precautions for the safety of their guests and themselves during the COVID-19 pandemic. I would definitely stay here again.

Miinukset: The slide-in door for the restroom was a little difficult to operate. A handle is needed on the door and a stopper at the bottom to prevent the handle from damaging the frame.

Miinukset: Room not cleaned daily for the price

Plussat: Helpful and friendly staff and clean rooms.

Miinukset: No bath.

Plussat: Breakfast was simple but nice and quick.

Miinukset: The nearby neighborhood was really old and dark so it felt unsafe to leave the car out with our belongings at night.

Plussat: Wow!! I loved everything about this place! The staff were super friendly and eager to help. I love the outdoor spaces and pool was so nice and relaxing. The room and the entire property was decorated with colorful, modern style furnishings...so cool! The room itself was huge and had a little kitchenette complete with dishes. The bed and pillows were really comfy too! The breakfast bar had a good variety of items, great coffee, and they even had pre-made breakfast sandwiches you could grab and go.

Miinukset: Nothing! This place was awesome

Plussat: It was very clean and updated

Miinukset: We found it hard to find our way in to the parking lot with all of the construction

Plussat: The location and the staff, they were friendly and the check out time at 12 is perfect! You don’t feel rushed!

Miinukset: No bad comments.

Plussat: The hotel was great! The staff was very helpful and friendly, too!

Miinukset: Not at all.

Plussat: The room is big and beds and pillows are very confortable

Plussat: We love the rooms! Spacious plus kitchen and fridge/freezer. The staff is very friendly and helpful with directions and restaurant recommendations. We will stay here again!

Miinukset: No.

Plussat: My wife and I had been married there, so the memories. Dinner staff was excellent!

Miinukset: The room was subpar, outdated and had dull feeling to it

Plussat: It was clean and didn't smell. which is great compared to others. The beds and blankets were amazing.

Miinukset: The tub/shower combo did not work. It was pretty loud down by the pool past 1am in the morning.

Plussat: Everything was great except for the bathroom being too small.

Miinukset: Bathroom is tiny. Door barely has room to open and close. Everything else was excellent except for the bathroom being too small.

Plussat: The location was great.

Miinukset: The pillows were very thin and soft. There was hair in the bathtub. Dust on the lampshade.

Miinukset: Bathroom baseboards were pulled away from wall; behind toilet. It looked like it might have mole.

Plussat: The staff and location

Miinukset: It was nice, but there were a few things with the decor that need updating.

Plussat: Great location, nice selection of food for breakfast, room was a great size with a nice comfy bed

Miinukset: I had to change all my travel plans overnight( Corona virus )and hoped that staff on reception would help, even though I was given the number for a manager I was told no one could help.

Plussat: The hotel is on the free trolley line to get to all the sights downtown. It is next to the beautiful suspension bridge. We stayed in the corner unit on the 8th floor and had views of both the city and the suspension bridge. Bed was very comfy, nice hot shower, room was nicely decorated and clean. And the breakfast omelets and large variety of fresh fruits was great.

Miinukset: Bathroom was small and there was no information on what amenities were available and where they were located in the hotel. Poor wait staff in the bar area. Too many what appeared students hanging out all over the dining area and lounge spread all over with there computers and paperwork day and evenings taking away of the ambiance of the hotel.

Plussat: The beds were very comfortable and the proximity of the hotel to the attractions we wanted to visit was also a plus.

Plussat: Most comfortable bed ever

Plussat: I like healthy choices, e.g., oatmeal, fruit, etc., and it was all available and tasty. The coffee was exceptional.

Miinukset: There were some obnoxious $20 charges for nothing, and it always takes several days to work out the cancellation of these charges. There were two of them on this trip, and one has still not been reversed.

Plussat: It was clean and tidy.

Miinukset: Bathroom was extremely small. You have to shut the door completely to get to the shower. Was kinda just average for the price I paid. Was not what I expected of a Hilton Hotel.

Miinukset: I have yet to receive money that they owe me!

Plussat: The staff was great room was as well,

Plussat: Clean,quiet

Miinukset: VERY difficult to get to due to road construction.

Plussat: The two beds and a separated area allowing for the couch to be another bed was great!

Miinukset: There was so much road construction around this hotel that it made getting to it each time a challenge. In the evenings it even felt dangerous. None of the hotel's surrounding road construction was mentioned anywhere before booking this location.

Plussat: Wasn't loud and location of room was very accessible.

Miinukset: Bed was too hard and the construction in front of hotel caused problems getting to.

Plussat: The extra day bed was convenient

Miinukset: The construction made it very hard to get into the parking lot every time

Plussat: Best hotel we stayed at! Staff was super friendly and helpful. Rooms were awesome. Unfortunately, there was no breakfast due to covid.

Miinukset: hotel was fine but construction around the hotel made it extremely difficult to navigate to and from.

Plussat: Very clean and new looking facility.

Miinukset: Construction all around

Plussat: My wife and I stayed one night after we spent 4 days at a lake for our anniversary; the man at the counter, Russell, at check in was super helpful, my wife and I definitely enjoyed the evening..bed felt great and the extra room was very convenient, we will stay here again

Miinukset: Loved everything

Plussat: Staff was AMAZING! Very friendly and accommodating. Rooms nice size and clean.

Miinukset: Construction on highway in front of property. Nothing the fault of the property.

Plussat: I picked the hotel bc of having an extra sofa bed and because of continental breakfast . I was told after paying there was no continental breakfast due to covid 19. Would have been nice to know this before paying!

Miinukset: The hallways wreaked of smoke more of pot smell than cigarettes! Our bathroom lights were completely burned out . At 3 am a drunken idiot was banging on the door directly across from ours , hollering insults demanding to be let in!

Plussat: Wonderful staff.. Its a home away from home.. Comfy beds, great location, cleanliness.. Quiet..

Miinukset: Our stay ended too soon

Miinukset: I would have preferred a continental breakfast be available

Plussat: Clean... good bed... nice clean pillows... carpet was clean... free from stains and smells...

Miinukset: Did not have free breakfast... but the free coffee was tasty

Plussat: Loved the location of the property since it was close to the hospital and my mom was having surgery which was the reason for our stay. The staff was amazing and the hotel just smelled clean. The beds were very comfortable, the room was stocked well with all kinds of stuff that I didn’t even know was included. Myself, children and mom have plans to go back just to have a weekend getaway.

Miinukset: I can’t really find any complaints about anything

Plussat: Very clean, great location

Plussat: The hotel has easy access to expressway. It is very clean and comfortable. the front desk was great. It has all the comforts of home. You will need to provide your own food if you want to cook in. There is an exercise room and laundry room.

Miinukset: No, the hotel also has internet and is pet-friendly and free parking.

Plussat: Everything was great.

Plussat: The price was within my budget and a good location

Miinukset: Everything was exceptional

Plussat: I loved that you provided a stovetop and Tupperware a toaster dishwater all the necessities! Also loved the way you guys had shampoo, conditioner, and shower gel!

Plussat: The rooms were large and clean.

Miinukset: The hotel listed there was a pool, and the pool was out of service (it only is open during the summer). Additionally, it listed free breakfast, and there was not one.

Plussat: Everything

Miinukset: Leaving so soon

Plussat: Everything

Miinukset: Leaving so soon

Plussat: Clean, firm bed, pet friendly, no frills but gets the job done

Plussat: Staff were pleasant

Miinukset: Beds could be much more comfortable

Plussat: This is my home away from home.

Plussat: I booked a room, had a confirmation code, paid from my bank card, and was even sent emails and a welcome message through bookings my app letting me know what was for breakfast. Well guess what? THEY SAID MY RESERVATION NEVER EXISTED! Then on top of that had to sit in the lobby for a damn hour waiting for someone to come to the desk. Oh wait It gets better. Not only was I told no reservation existed, but was told we do have rooms available but you’ll have to pay again plus extra! So this $60 room turned into a $90 room. NOT happy at all. THEY DNT EVEN KNIOW IF ILL BE CREDITED! This is BS. I paid $170 for one room. This was also for an essential worker meeting for police academy.

Miinukset: NOTHING.

Miinukset: The management at the facility is horrible..

Plussat: The location

Miinukset: The hotel was not clean in my opinion and had a bad smell to it. The TV was outdated although it was a flat screen but this by no means was a 3.5 or a 2.5 star for that matter. The bedding was old and it just made you want to shower with your shoes on.

Plussat: The staff was very polite

Miinukset: The mattress was a little too hard for me

Plussat: The room was clean and cool

Miinukset: No breakfast, no coffee in the room

Miinukset: A few more toiletries would have been nice.

Plussat: Quiet

Plussat: It was pretty clean.

Miinukset: There was no coffee or things for breakfast . It was just a place to sleep.

Plussat: Close to mall

Miinukset: Manager didn’t wear mask, and no hand sanitizer or sanitation messaging on site. Manager seemed put out to even check me in. NO ICE! 1st room- air conditioning unit cover was completely off and exposed-yuk. 2nd room-no fridge. 3rd room ok, but mattresses and pillows sub-standard.

Plussat: Fantastic facilities, traveled from Michigan to rescue horses and need a place for the night. Price was perfect and the rooms were clean, bed was incredibly comfy. Couldn’t have gone better!

Miinukset: Parking lot is small we had a horse trailer and it was difficult, had to park in a different hotels parking lot

Plussat: It was nice place to stay

Miinukset: N/a

Plussat: The breakfast was a joke. The piece of sausage was bigger than the omelet. No, toast or his suit. The coffee was horrible. I think y'all should just do away with breakfast and the meal you serve at night.

Miinukset: The. Meals, no made service and the pool had dirty men's underwear on the side

Miinukset: Lavatory water pressure was poor. Shower water took several moments to heat up.

Plussat: The location.

Miinukset: It was not very clean. Dirt on the commode top. One dirty pillow case. The says no pets allowed except therapy pets. There was a small dog in the breakfast area. I let the hotel staff know. I had better experiences previous stays at this hotel.

Plussat: The room itself was great. Lots of room and fully stocked kitchen.

Miinukset: Staff was not friendly or hospitable. When had a reservation for 6 people, they put one travel bottle size shampoo and conditioner in the room. Had an attitude Everytime we asked for more of something, ex. Towels,shampoo, conditioner,blanket, pillows. The staff were not enforcing the 25% capacity rule for the pool area due to Covid-19. There was well over 20 people in the pool area. The room smelled really bad, like pet urine and a locker room. There was a huge cockroach in our room.

Plussat: The jacuzzi was not working on the day we arrived but I was glad the staff had it working the next day. Also the pool was very clean. I also liked the seal on the door informing guests the room has been cleaned.

Miinukset: Due to vivid-19 the breakfast was limited. The bed was uncomfortable but doable.

Plussat: Very clean.

Miinukset: Card was ran twice and took 7 days to release the funds. :(

Plussat: Location was quiet but convenient. Parking was great and room was comfortable and very clean

Miinukset: Our room was next to an exit and there was door slamming at all hours

Plussat: Neat and clean with a friendly staff.

Miinukset: Repairs above us began at 8 am and sounded like a jigsaw was being used.

Plussat: Breakfast was great. Dinner was complimentary from Monday-Wed and was a treat that it was included in our room payment.

Plussat: Did not eat breakfast as i am a vegan, however the view from my room was excellent and the serenity around the hotel was what i was looking for. I did not request room service but the housekeepers were very helpful with supplying small items when i needed them. The small creek outside the hotel with the walkway around it was excellent for taking a short walk or jog for exercise.

Miinukset: The room was a little to cold for me, and there seemed to be no way of making it less cool without disconnecting the AC unit or calling the front desk, also when showering the bathroom floor did get a little wet from the water running under the shower curtain to the bathroom floor, but it dried up quickly.

Plussat: Coffee in the lobby and the breakfast

Miinukset: We were on the first floor and the people on the floor above us were very loud early in the morning!

Plussat: Beautiful & friendly hotel!

Miinukset: Very uncomfortable bed.

Plussat: Everything was great!

Miinukset: Nothing bad to say about the place!

Plussat: Floor plan and state. All was clean and new.

Plussat: helpful staff, beautiful room

Plussat: Location to the hospital.

Miinukset: Our door was sticking and was difficult to open and shut

Plussat: We loved the layout of the room and that it has everything you need during your stay.

Plussat: The staff was extremely friendly and professional

Miinukset: Overall the room was clean but it could have been a little cleaner

Plussat: Price I paid

Miinukset: It was pet friendly

Plussat: The man at th front desk from check in to check out was exceptional. My room was clean and very quiet.

Plussat: We liked having the extra area for seating/watching tv. Loved having the small kitchen.

Miinukset: No.

Plussat: The hotel was very clean and the morning breakfast was excellent. The hotel receptionist was very helpful and friendly.

Miinukset: Through no fault of their own and due to Covid19, the breakfast was unavailable.

Plussat: Great customer service loved the room pool was amazing

Plussat: I had a great time nice view had fun nice room

Miinukset: It wasn’t nothing that I didn’t like

Plussat: My reason for choosing this hotel was the cleanliness rating. They did not disappoint--so very clean. Every staff member I encountered was friendly, helpful and kind. Would highly recommend them to family and friends for sure. Superb stay. Thank you!

Miinukset: no

Plussat: It was clean and all the staff from front desk to cleaning staff were so friendly.

Miinukset: Odd as this may sound ...the shower head was very little to be desired. They need to put different shower heads that spray more evenly.

Miinukset: Rather than charging me the typical security hold, they charged my card the full room price twice plus a $15 security hold. They told me the second charge plus the $15 would be removed after checkout which did happen, but it just seemed excessive.

Plussat: The handicap room was very nice. We would stay again if in the area.

Miinukset: We are seniors and thought cleaning up and take down of breakfast at 9:30am was a little early. We would like to see it extended at least to 10:30

Plussat: Wish they had the free breakfast like it said that’s why I stayed there

Miinukset: The need to proved the free breakfast

Plussat: Clean, great beds and breakfast

Miinukset: Nothing

Plussat: The room was spacious and the bed was very comfortable.

Miinukset: The water pressure was kinda low but that may have been just part of their environmental conservation.

Miinukset: Hotel did not have hand sanitizers. There was only one near front desk and it was empty. Hotel staff didn’t have any more to replace it. I did not fee safe during covid19

Plussat: Nice location near restaurants and venues

Miinukset: Room was dirty with pieces of Cheetos around bed and in corner of room when we arrived

Miinukset: The drapes and shower were dirty.Shower was unused because we were only 2hrs from home and only there for one day for a special Masonic event. We missed the dinner because we were given the wrong directions from the concierge on staff . Extremely noisy.

Miinukset: No complementary breakfast was a definite bummer

Plussat: location and staff

Miinukset: odor and cleanliness in the room

Plussat: Good

Miinukset: This survey

Plussat: The location was perfect for our weekend plans as it was within walking distance to an event we attended in downtown Waco. We loved the Farmer's Market that was just a couple of blocks away.

Miinukset: I thought the hotel was a bit pricey. I didn't eat breakfast at the hotel. Was there a free breakfast? If so, I wasn't informed. I would have liked to have had a free breakfast provided for the price.

Plussat: Staff was very friendly.

Miinukset: There was no hot water in the shower in the morning. The light in the bathroom rubbed out the 2nd night.

Plussat: I like location , staff and cleanliness

Miinukset: Cold showers. The three times we used the shower, water was COLD. That is unacceptable. Also, there is not much soundproofing, I could hear loud music from outside late at night while trying to sleep.

Plussat: Location and price! Very clean!

Plussat: Easy access to anywhere in Waco. Close to convention center. Easy check-in & check out.

Miinukset: The breakfast was very mediocre: long wait in a silly line just to get a plate, the food was maybe warm (2nd day) but generally cold, inadequate staff monitoring food levels. Very old air conditioning system results in room either being too warm or too cold. Otherwise all else was very good or better.

Plussat: Service. Location. Room.

Miinukset: No.

Plussat: I was not told of continental breafast until day of departure. When I asked about food services and told everything was closed down due to the pandemic, no mention was made of continental breakfast availability. Very frustrating to discover it was available al along on my departure date.

Miinukset: See above.

Plussat: The staff was fantastic and the location and ease of the shuttles to the Baylor football game can’t be beat!

Plussat: Well lite parking, friendly staff, clean

Plussat: Location

Miinukset: Ii did not like the towels. They looked grimey. Also, the couch was dirty. Stains all over it.

Plussat: Location and price

Miinukset: Windows are really bright all night long. Black out curtains wouldn’t event keep all the light out

Plussat: The price and location.

Miinukset: Room had a strong odor of smoking and couch had burn hole in it from cigarette.

Plussat: Beds & room

Miinukset: Couldn’t complain

Plussat: Front desk was very accommodating. Room was very comfortable and great value.

Miinukset: Floor had not been vacuumed recently.

Plussat: When entering the hotel everything was clean and the staff was very welcoming and hospitable.

Miinukset: Unfortunately, we weren't allowed to use the pool, though it appeared to be clean. The main thing would be that the floor that I stayed on smelled damp( as did my room) as soon as I got off of the elevator.

Plussat: Didn't stay long enough to find anything.

Miinukset: I only choose this hotel for the outdoor pool and when we arrived, after we checked in, with NO warning or notice (online or in person) the front desk informed us the pool was closed. We ended up staying next door where there pool was open.

Plussat: Nothing.

Miinukset: The room wasn’t cleaned well. Hair in the shower and the room smelled terrible

Plussat: The comfort of room setup. Nice plan. Very neat and different.

Plussat: We were in town for a funeral. Helped us the first day but left us hanging the 2nd day.

Plussat: Pricing

Miinukset: No

Miinukset: Front desk displayed sign that masks required. Other guests approached the counter without masks and nothing was said to them about needing to wear a mask.

Plussat: The location was perfect and near shops and restaurants.

Miinukset: The breakfast experienced wasn’t the same like it used to be when it came to a continental breakfast due to COVID restrictions.

Plussat: The size of the room.

Miinukset: The sink was outside of the rr, and the trash cans were too small.

Plussat: Bed comfy.. Room clean..

Miinukset: There was no light in the bathroom had to shower in the dark.. Staff was ok..

Plussat: Overall the hotel was great. The rooms are comfortable and relatively easy to find

Miinukset: There was not a lot of places to eat late nearby so make sure to pick up dinner earlier. Also the front desk, seemed a bit short staffed.

Plussat: Cleanliness - protection from COVID 19 virus

Miinukset: The breakfast in a bag. It was a green banana, bottle of water, and stale muffin. Could've been hard boiled egg, breakfast sandwich, something.

Plussat: Spacious room and bathroom. Comfy shower, bed was just a bit harder than I like. Each bed had 4 pillows. Nice fridge & microwave. Coffee maker in room, hair dryer and iron. Very quiet and clean. Delighted that indoor pool was open. My grandson and I enjoyed the pool and the hot tub. Really liked the selection of snacks down on first floor.

Miinukset: Bummed that ice maker on my floor was out of service. Disappointed in sack breakfast (virus stipulation). Main bathroom light was burned out room 424.

Plussat: Clean and nice staff

Miinukset: No breakfast, I have stayed in other hotels during coronavirus restrictions that would offer a hot breakfast in containers for pick up. Only thing offered here was packaged muffins and fruit.

Miinukset: The pool inside the room was dirty somebody had a old use normal bar soap like another guest had brought it wasn’t even the soap from the hotel and then it was red like juice looking stains on the outside of the pool.Also my check in was delayed because there weren’t any rooms cleaned already in one room smelled like marijuana

Plussat: Everything is good at the Hampton Inn!

Plussat: Location was good and price.

Miinukset: With this being a Hilton hotel, we were expecting Hilton quality especially during this concerning time. We were impressed at the door of our room that there was “seal” stating the room had been cleaned and sanitized. Unfortunately that was misleading. The bathroom had NO towels and less than 1/2 a roll of toilet paper sitting on the bathroom counter. There was only decaf coffee for the coffee maker. When we mentioned to the desk clerk he stated “That’s weird, we were the 4th guest to tell him this”. He didn’t find it concerning at all. When we asked about the coffee/sugar/cream situation, he said they were OUT and expecting a truck delivery any day.

Plussat: The location was ideal for us and it was easy to get to. I was not sure what a standard room included, but they were able to give us a room with two queens which was ideal since I was traveling with my son and we preferred two beds to one King.

Miinukset: The hotel was slightly run down and needs a little facelift. Our toilet paper holder was broken, the ice machine was broken and the elevator seemed a bit precarious. I waited 10 minutes one time for it to arrive.

Plussat: Hotel design was very fresh and new feeling. The breakfast was delish--way better than I expected.

Miinukset: None

Plussat: Everything

Plussat: Clean, good location, friendly staff.

Miinukset: Was being remodeled, so a little tight in the breakfast area.

Plussat: Was given another room.

Miinukset: Was placed into a dirty room first.

Plussat: Easy convenient comfortable great pool Enjoyed breakfast

Miinukset: No that I can think of.

Plussat: Great room and staff

Plussat: Was a nice hotel, comfortable and quiet

Miinukset: The breakfast packs they gave due to Covid were not very good.

Plussat: The room

Miinukset: Nothing at all that I would change

Plussat: No breakfast just a bag

Miinukset: No coffee bar in lobby. Furniture very old.

Miinukset: Pool was closed, did not serve breakfast like advertised. Did not discount price because of it.

Plussat: There was HOT water which never in my life did i think that would be hard to find with a hotel

Plussat: Staff was very nice.

Miinukset: Bed bugs

Plussat: Extremely extremely clean. Staff was super friendly. Amenities exceeded my expectations. Breakfast is buffet not just continental which is uncommon and appreciated.

Miinukset: No locking safe in the room

Plussat: We love the bed and pillows

Plussat: Thomas and staff awesome.. Comfy beds.. Location.. Cleanliness of rooms.. My home away from home..

Miinukset: Having to leave so soon..

Plussat: Everything...the check in was good...They always had coffee available at the front and the locol Waco newspaper and USA Today. Breakfast room opened earlier than advertised, which was nice, too. The location, for us, was good...Close enough to everythin

Miinukset: Can't think of anything.

Plussat: Breakfast not available due to COVID restrictions

Miinukset: Everything was quite nice

Plussat: Wasn’t able to have it due to the COVID mess

Plussat: The staff were really nice and helpful. The room was huge and had everything that we needed. It was very clean. The location was great, easy to access from I35 and easy to get into downtown Waco.

Miinukset: Breakfast was all prepackaged because of Covid. Very thankful they offered something, but wish breakfast could be open again.

Plussat: It was in a good location close to everything

Miinukset: The beds were to hard for me

Plussat: Easy check-in. Friendly staff and centrally located.

Miinukset: Not a ton of parking. Next to a round-about  that is extremely busy and difficult to maneuver.

Plussat: Good

Miinukset: No

Plussat: El servicio

Plussat: friendly staff and clean rooms

Miinukset: no

Plussat: Location

Miinukset: It was not clean when we checked in. We had to request the “roll away crib” multiple times. There was no continental breakfast liked it was advertised . The amount of noise from the dogs and there were dead bugs in the hallway.

Plussat: Everything was perfect

Miinukset: None

Plussat: Very friendly front desk

Miinukset: Needs to be updated and/or clean better

Plussat: easy check in excellent attentive staff

Miinukset: no

Plussat: Large room, in suite kitchenette was functional, comfortable bed, breakfast was adequate.

Miinukset: Hallway carpets dirty, foul smell in elevator, noisy hvac system in room. Be careful of rooms that have had pets if you are allergic.

Miinukset: Better offerings in the on site kiosk for food and snack options.

Plussat: The location was close to everything we wanted!!!

Plussat: The hotel was within walking distance to downtown Waco. It was clean and the room was very large.

Plussat: Spacious, beautiful room stocked with everything you could need and the staff was super nice and helpful.

Plussat: The location was perfect for our needs to be close to Baylor University. Our first early morning appointment the day after we drove in the previous night was literally across the street. Couldn't have been easier! Good location and proximity to Magnolia.

Miinukset: Overall everything was okay. Good working space in the room. The bathroom was pretty cramped.

Plussat: Bed was comfortable

Miinukset: Stayed in 2 bedroom suite: Shabby, torn furniture in our suite, 1.5 inch cockroach in the bathroom, hair on the shower wall (not my hair), pool closed, fitness room closed, no hot breakfast, WiFi no signal or weak signal continually dropping signal.

Plussat: Suites. Free breakfast.

Miinukset: Very dated and dark. A little noisy right by Broadway.

Plussat: Well due to the covid-19 some facilities were not in operation as understandable

Miinukset: No regular breakfast prepared and not that many guest at the time of my stay.

Plussat: Everything great!

Miinukset: No

Plussat: No breakfast because of COVID-19, but the location was good.

Miinukset: That there wasn't any breakfast

Plussat: The breakfast was pretty good. I like the fact that there was sausage and that it was hot. Everything else seemed clean I just wish my room was

Miinukset: The reason for this rate was I know the hotel was under renovation but our room was dirty. The beds seemed clean but the carpet was dirty and it look like it wasn't connected too around the edges it had dead bugs, Doodle Bugs and crickets around it it was just the room hadn't been cleaned. The couch I was sitting on I just didn't want to lean back on it it did not look clean

Plussat: It was a convenient place to stay with the restaurants near by.

Miinukset: No breakfast

Plussat: Everything! What a value for the price. I don't think it would be fair to expect any better quality at the price that we paid; from the clean room, friendly staff, size of the room, and the great breakfast.

Miinukset: NO

Plussat: Clean

Miinukset: Could not get thermostat to work

Plussat: The breakfast had gluten free options!!! The location! The evening desk clerk, awesome!

Miinukset: There was a strange smell!

Plussat: Well I went off and forgot my iPhone in the room the week before, When i got back home to austin, I called the front dest and they said the clening person did find my iphne in the room and she brought it to the front desk, and it was there when i returned to the hotel on my second visit... All of the staff are so nice, hoest and friendly. I really do love this particular Quality Inn & Suites hotel, and i will pay more for a room here then to pay less somewhere else in Waco..

Miinukset: Well the upgrading to the lobby and dinning area is a little inconvenience, but i'm sure that the Hotel will be even more pleasent and enjoyable when it is all over and done with. This Quality Inn & Suites location at the S. New Rd. in Waco TX. seems to always Strive for Excellence...

Plussat: Not too many clients were there.

Miinukset: It was overall dirty. There was hair in the shower and around the toilet.

Plussat: Hotel was clean and not too crowded.

Miinukset: Biggest complaint - the beds were VERY firm - so much so that it was difficult to sleep well. I did not remember that from the last time we stayed at this hotel. Also website showed breakfast but none offered - realize this is because of the virus but felt they should have noted that on the web site as we had to go somewhere else for breakfast.

Plussat: The room has a lot of space, and the separate living room area was perfect for me since I’m working from home currently. Everything is clean and nice. I definitely didn’t expect such a nice room for such a low price. If we ever return to Waco, we will definitely stay here.