Wadi Musa hotellia

Miinukset: Few things didn't work. Breakfast was mediocre. A little less value for your money.

Plussat:

Plussat: The staff was top notch. Particularly Hozaifar at the reception was very warm and ensured that we had a great stay.

Miinukset: The restaurant menu could do with a few more vegetarian and vegan options.

Plussat: location, comfort

Miinukset: building work next door

Plussat: We previously stayed at the Movenpick which is directly next to Petra Moon at 3 times the rate, so we moved to Petra Moon for 2 nights and found the view to be the best feature, followed by close access to Petra, just 1 block away from the entrance to the Visitor's Center. Air Conditioning was good and the room was nice and cool. Small fridge in the room, and Wi-Fi was good with good speed. Food prices are reasonable for being so close to a main tourist attraction which is of course Petra. Nice rooftop area for dinner has a great view of the area. I would stay again and would recommend it for the value compared to other hotels.

Miinukset: 1. No alcohol available 2. The only english language channels were BBC, CNN, and had to get them to reprogram the satellite box to get MBC 2, but they were willing to do that. 3. Shower curtain doesn't reach the top of the tub so floods the bathroom floor every time you take a shower.

Plussat: Perfect location, next to bus station and Petra entrance . Staff very helpful specially Adam who was very courteous at the restaurant when we were having dinner.

Plussat: Right at the entrance to Petra. Very comfortable rooms. Well heated, which is not a rule in the winter. Very nice food.

Plussat: Nice hotel really close to Petra. Personal really kind. Good breakfast. Room is perfect, snack included. Highly reccomended to visit Petra. Public Car Park Free really close

Miinukset: All was ok

Plussat: The position in perfect, really close to Petra visitor center

Miinukset: A little bit old style

Plussat: Very friendly, attentive service. My husband and I stayed in Jordan for five nights and with The Petra Moon for three nights after being recommended by family to stay there. They organised our taxis and tours for our whole five day trip around Jordan and couldn't help us enough with anything we needed, all the trips were faultless. I was over the moon with our stay :) !

Miinukset:

Plussat: It’s not the newest hotel but it was well maintained. The hotel was perched on the hillside overseeing the beautiful mountains of Petra. Simply breathtaking.

Plussat: Staff were superb. Hotel was extremely quiet which is what we wanted ie we heard no other guests moving around the hotel when we were in our room. Views were breath taking .

Plussat: My daughter has Celiac disease and the staff went above and beyond to accommodate her dietary needs, including changing the oil in the fryer so she could have french fries and having the chef purchase gluten free pasta for her dinner. Traveling and staying at hotels is often stressful for her because we often don't know if there will be anything for her to eat and the Petra Marriott ensured that she had a wonderful experience.

Plussat: Every thing is amazing and wonderful actually i love stay here so next time i will come here just for vacation not working to enjoy it more

Miinukset: Nothing

Plussat: We have booked first a "local" hotel in Wadi Musa for apps. 60 Euro per night. That hotel was a pure nightmare: VERY cold, no hot water, pretty dirty, extremely non-sound-proof etc. So after 2 hrs in that hotel we have decided to check out and to book a descent hotel (I had my birthday, so I wanted to enjoy it and not just to survive). I have made a search through booking.com and found Marriott - a descent price for great quality. Our stay was EXCEPTIONAL. The room was big, very clean, with a spacious bathroom and a very comfortable bed. We have prolonged our stay for one night - and after a cleaning they have left a plate with fruits in our room. The restaurant is just fantastic - the food was very good, local beer Caracal is very tasty, and as the staff has realized I have my birthday I have received a free cake (bit enough to feed me and my wife) AND a glass of Macallan 15 whiskey for free (those who know how expensive alcohol is in Jordan would understand - it was a truly generous gift!) So I have said a dozen of times during my stay: it is sooooo great that we have changed our hotel! The hotel also has a great breakfast area with a fantastic view over the valley, the breakfast is very tasty and with a great selection of food.

Miinukset: The booking.com gives you a wrong address: it leads to an "Oscar Hotel" in Wadi Musa, while the Marriott hotel is on the road King Hussein outside of the city. But with some help of google maps we have solved the problem and found our hotel :)

Plussat: Just another Marriott but in an outstanding location. Inside it is just the typical Marriott you can expect. Nice room, nice service. 5 minutes to the entrance of Petra by car.

Miinukset: No rooms with a hot tube - a disadvantage for us as we travel with a baby. In the SPA there is only hammam and sauna, and when I visited sauna some of the SPA staff was drying her clothes directly inside the sauna. I was surprised to see such thing in a 5* hotel. Food average, both breakfast and dinner, not a value for money, small portions (another surprise for Middle East).

Plussat: Spacious rooms & decent bathrooms. Very quiet. Good steam bath & sauna complex

Miinukset: How is it possible that a 5 star hotel cannot fit curtains that actually meet in the middle? We had light pollution in the room as a result.

Plussat: Location was perfect. Reception and bell boy staff was very nice and helpful.

Miinukset: The staff in the restaurant/ bar was unfriendly,

Plussat: The architecture and design

Miinukset: Windows and doors had cold wind coming in from outside

Plussat: the place is amazing the room was so big and has everything you need. And Ayman at the front desk is the best help that you can get!!!

Miinukset: Is like 10 mins taxi to Petra, the hamman entrance (no massage) should be included in the price and also the dinner should be cheaper.

Plussat: GREAT FOOD AND NICE ROOMS. HIGHLY RECOMMENDED THE HOTEL TO TRAVELS IN PETRA, WE WERE A FAMILY OF 5 AND HAD A NICE EXPERIENCE.

Miinukset: NOTHING, EVERYTHING WAS PERFECT.

Plussat: This is our 2nd time here, this time with our parents. Always loved the village feel of the resort and the rooms. It's clean, well maintained, authentic and felt private. Good widespread selection of breakfast buffet. Free mini bar. Friendly staff.

Miinukset: Can't think of any. It's a bit of a drive away from Petra main entrance.

Plussat: Atmosphere, hospitality of the staff, and help with any questions

Miinukset: Minor things like TV position, missing bathtub drain stopper and slow hairdryer.

Plussat: Traditional village with good food.

Miinukset: Need to be renovated. Poor breakfast

Plussat: Location Friendly staff

Miinukset: Dangerous shower floor. Extremely slippery. The floor had no grip when wet.

Plussat: Was in an excellent location and very clean. Staff were very helpful and parking was close, free and easy.

Miinukset: The dinner buffet could improve but was not expensive.

Plussat: Really close to the entrance gate

Miinukset: Not really clean

Plussat: We arrived at a tricky time. It was raining and snowing. However, the hotel staff were great at giving us directions of what road to take to avoid the snow. The staff are very nice as well, the room is comfortable and warm. Great location. Would definitely stay there again. Special thanks to reception staff who helped us greatly.

Plussat: Very close to the visitor center

Miinukset: Not fresh food in the restaurant

Plussat: Tha manager was very kind. He helped me to arrange transportation to Aqaba. And we arrived in a bit early, he helped me to check in early. Thanks.

Plussat: Excellent location & friendly staff

Miinukset: Breakfast experience wasn’t good.

Plussat: Staff was great! Especially I can accent Noon, she was very helpful!

Plussat: Amazing value for money.

Plussat: nice staff

Miinukset: the same breakfast every day

Plussat: Amazing breakfast,comfy rooms,clean,friendly staff.good location.

Plussat: Very nice and clean hotel with a good breakfast. Parking in front of the hotel. Double windows in the room so you barely hear anything from the outside.

Miinukset: You will starve at night if the number of guests are low . The chef will go away at 7.30 pm without notice irrespective of the occupants waiting for dinner . Getting dinner at this hotel is matter of luck . We had to walk down to other nearby hotels at 8.30 pm to have our dinner .

Plussat: Everything ! Jakuzzi after long Petra walks was just amazing Thank you so much , we felt great staying with you

Plussat: Colazione

Miinukset: Our room and bathroom weren't so clean and they aren't in good condition

Plussat: Amazing location and a comfy retreat after a long day exploring Petra

Plussat: The location is right in front of the entrance to Petra making it ideal for visiting Petra. The staff are also very friendly and helpful.

Miinukset: The heater in my room didn’t work and I got a movable heater as a replacement. However, I would expect the hotel to check readiness of the room before allowing guests to check in. In addition, I booked a half-board package but it was poorly managed. Some staff had no idea where the dinner should be served for this package.

Plussat: The location couldn't be any better, after a whole day walking in Petra you will be very glad the hotel is literally outside the gates. The rooms are very comfortable and staff is friendly. Breakfast is amazing and the rooftop restaurant is very nice and romantic, especially at sunset.

Plussat: We are upgraded to room 222 the executive suite upon arrival and it was an amazing room! There is workable gym, although it would need some working since not all machines are working. Staff are really helpful and nice.

Miinukset: The toilets in the lobby are really unhygienic for a such a brand. The rooms a/c or hearing wasn’t working properly, which led us to open the window which was noisy because of stray dogs. Lunch buffet can be improved.

Plussat: The bar area is delightful and the food was very good as well

Miinukset: The hotel is too expensive for the facilities you get

Plussat: Good breakfast, bed was comfortable and shower great

Miinukset: All was well

Miinukset: The staff said they don’t have menu for their Restaurnt. They charged us 7$ per cup of tea. I threaten them to call the tourist police then they dropped the price

Plussat: Breakfast was good and they put it out early for us when we wanted to leave extra early in the a.m.

Miinukset: Deadbolt on my room didn’t work. Some staff helpful, others definitely not.

Plussat: Huone oli erittäin siisti. Hyvät sängyt, toimiva suihku, riittävä ilmastointi. Kiva näköala laaksoon, ikkunasta näki upean auringonlaskun. Hotelli tarjosi ilmaisen kuljetuksen Petran portille.

Miinukset: Netti ei toiminut huoneessa iltaisin.

Plussat: The manager there was very accommodating. It was a great place to stay. I would stay there again!

Miinukset: N/A

Plussat: The kitchen staff was nice.

Miinukset: Room 203. My room walls had mold or mildew. My view a dirty shack with garbage around the property. Room was very cold even with the heater on. The bed was hard. Never had I stay in such a place.

Plussat: It was very well kempt, especially for the price we paid.

Plussat: Clean hotel, nice rooms, friendly staff, good location near restaurants. Met or even surpassed expectations.

Miinukset: Breakfast was ok but could easily be improved without too much cost.

Plussat: Clean hotel Quiet room although located on the road leading to Petra

Miinukset: No coffee or tea maker No safe box As is the case more often in Jordan, booking for three gives you beds only for two?!

Plussat: Property was well but the reception man has a very wrong behavior . We booked the rooms and when we arrived he want to offer the different room. He was behaving and intimidating us like a mafia man. Please advise tourist to avoid the place. The behavior off staff is wrong and unacceptable.

Miinukset: Is on the hill, no parking place, unqualified staff for tourism, you don’t get the room that you booked.

Plussat: The staff were very friendly and helpful. There was a good breakfast, several good restaurants were very close.

Miinukset: The rooms are right above the street and there was a lot of traffic noise.

Plussat: The best part of the hotel was the gregarious manager Mahmoud, who is very likable and tries his hardest for his guests. He can arrange anything that a guest needs, from transport to food. I only stayed for one night, but there were no problems, and the hotel is situated in a very good location in Wadi Musa.

Miinukset: Internet is not free, shower curtain in bathroom didn't do a good job of preventing the water from getting all over the floor. Also, the restaurant that Mahmoud 'recommended' was slightly overpriced and I felt like they were trying to rip me off.

Plussat: We arrived very late and had forgotten to phone ahead to confirm our late arrival. The owner had given our rooms away, but made a very big effort to help us get new rooms and then transfered us to Petra the next day, etc. Was very nice management

Plussat: The staff asked repeatedly how that may assistance us with any needs we may have. Lunch was packed for us which was major convenience as Petra is an all day trip. Would stay there again on a return trip. Location was absolutely the best one could ask for.

Miinukset: This is not an upscale hotel, but you are there to see the sights and meet people. It is a great place to do what you come there for.

Plussat: Mahmoud the manager was a real character and would do anything to help.

Miinukset: Shower and bathroom very basic, not dirty but barely usable. Whole place has seen better days.

Plussat: The hotel owner is very friendly person. The hotel location is very good only 10 minutes by taxi (cost 3 jod to go there and 5 jod to get back. Staffs are friendly. The hotel also provides driving service back and forth from airport to the hotel. They got us visa with discounts. He would try his best to accommodate our needs.

Plussat: Location

Miinukset: Appliances

Plussat: The staff was really helpful and kind.

Miinukset: WiFi was not good.

Plussat: Hyvät sängyt

Miinukset: Homeen haju. Illallisella piti maksaa erikseen. Ruoka yritettiin laskuttaa kahteen kertaan

Miinukset: This is one situation when its not clear why booking is giving such high rate. The place is in reality a mediocre 3 stars and very expensive one

Miinukset: Very Overpriced, the windows doesn’t isolate from the street (temps rite and noise), the bathroom need clairement some work. Very surprised of the note of booking who pushed us to book it. It’s not worth it.

Plussat: At least for the owner you should spend time in this hotel, amazing people. The room is comfortable. The hotel is clean and the breakfast is tasty. Thank you!

Plussat: The staff were lovely

Miinukset: The property is a little away from the main areas of hotels/restaurants in Wadi Musa. We had a car so this was fine but it meant driving to dinner each night. We could have walked but it was 15 mins up hill that our legs couldn’t manage after a day of hiking!

Plussat: traditional furniture

Miinukset: the hotel applies a fee 5% for payment with credit card. There was not hot water all the time

Plussat: Breakfast was good.

Miinukset: The price was absolutely too high for this kind of old fashioned hotel

Plussat: Budget accommodation very efficient staff and reception.

Miinukset: The dinner was highly overpriced and they did not offer a better price for a 10 year old boy. The selection of food was very poor

Plussat: The place has nice rooms and a wonderful breakfast/dinner place with an amazing view of the mountains. This is because it is located uphill at about 25 min walking to the Petra visitor entry.

Miinukset: Nothing to comment. More than satisfied.

Plussat: The stuff was really great and friendly, the location of place was great and the rooms really cosy!

Plussat: We really like the view from the hotel. The atmosphere was very relax and friendly and the staff is like family.

Plussat: Great value for money in terms of location and breakfast and rooms (they are quite dated). Staff are attentive.

Miinukset: The WiFi wasn't working and electricity went out while we were there but it came back quickly.

Plussat: Good value for money

Plussat: Conveniently located above a good restaurant. Helpful and smiling receptionist.

Miinukset: The room we were given the first night was freezing cold because the air conditioner did not work. We told the receptionist who did something with the electricity switches and assured us that it would start working soon. It didn't! We woke up in a frozen room! The next morning we were given a new room where luckily the air conditioner worked. The bathrooom however in both cases had no heating unit and it was very difficult to have a shower in such cold. Cleaning was average! I found the wrap of a candy bar on the floor of the second room we were given which makes me wonder whether the floor had been cleaned at all. The restaurant where breakfast was served was equally cold. We could only have breakfast wearing our jackets. Breakfast itself was nothing special. Quite a lot of money for a very poor service (for my european standards).

Plussat: Next to the restaurant, so easy for us to looking food

Miinukset: The carpet in the room need refurbished

Plussat: Nothing at all!

Miinukset: AVOID!!!!AVOID!!!!AVOID!!!! - name of hotel wrong, it is named El Rashid not Al Rashid - filthy, smelly old carpet in room on which you want to walk only in shoes - big shard broken out of ceiling lamp - mouldy bathroom - bathroom door has to be forced in the frame by kicking or slaming to close - bedside lamp switch defect - pull plug to turn off - towel holder dangling on a screw - extreme slow draining sink and shower tub - bathroom flooding by overflowing shower tub, no sink on floor - exaggerated room rates - withered plastic flowers in room - yes they are withered! - unheated breakfast room (13°C), lobby and stairs - breakfast buffet : 250 ml Water in joghurt cup, tea bags, instant coffe powder, hot water, orange juice + breakfast served to table: flat bread, 1 jam, 1 butter, 1 honey, bit hummus on plate, joghurt in bowl, 2 sesam cookies, half a omelette - power loss of entire hotel for over half an hour - poor to no english speaking staff - receptionist sitting smoking in the lobby instead at reception desk - water temperature in bathroom changes from really cold to really hot without interaction, caused by tap use of other rooms - aircon fails at 3:00 AM making hell noise, had to find the fuse in the corridor to cut power as nobody available by phone or via reception

Plussat: Very central location and a reasonably priced restaurant.

Miinukset: The room was extremely cold. AC heating was just not enough. The building seems very old.

Plussat: It was clean, they decreased the price when they realised we were only two in 3 persons room.

Miinukset: It was cold in the room and the hotel. There is very little to do in Wadi Musa - try to book a hotel in Petra (restaurants, shops etc. Are located there)

Plussat: Location is great, near a lot of restaurants, supermarkets. 2min drive from Petra's visitor centre. Friendly staff, confortable room (a/c, wifi), good breakfast. Good value for the money.

Plussat: We was not sure if we did the right choice to take the hotel out of Petra, but it was a perfect choice. First off all the view out of the window to mountain canyon - wow. Secondly the city is just a few minutes away and u feel isolated from all the tourists and the noise. the staff is very helpful and nice.

Plussat: Nothing

Miinukset: We booked a King Suite room and we were shown a street with a view to the road. After we complained, they gave us a standard very small thiny room which we could believe Movenpick could have and the last room was in no way better than the first one, but we had no choice as all the other hotels around were fully booked!

Plussat: Quiet, good location with beautiful view, good food for breakfast, convenient if you have a rental car

Miinukset: The welcoming staff could have given more information about Petra. They did not mention that Petra Museum is amazing.

Miinukset: Pool was at 16°, too cold to get a swin. food was not up to the mark for such hotel. room was not sound proof.

Plussat: The buffet dinner and breakfast were very good. The staff were all very helpful and friendly. The beds were comfortable and the rooms were clean.

Miinukset: Our room was at the front of the property and there was a lot of noise from delivery vehicles in the early morning. If I was to visit again I would ask for a room overlooking the valley at the rear of the property

Plussat: Not much - except maybe they were able to help me with getting ticket to petra by night the last minute, but then if they mentioned it during check in I would’ve known .. (but they had check in logistic issue, see below)

Miinukset: 1) Reception couldn’t find my booking via booking.com, had to spend more than 15 mins questioning if I did make the booking or not despite I showed them the confirmation email etc. And so far they are the only hotel who had such issue with booking.com 2)Breakfast included but couldn’t find my room number record at the breakfast place for two consecutive days, they did let me get in at the end but that whole convincing conversation was so unnecessary 3)The access key didn’t work for the second day as if they didn’t register my second stay 4)Inconsistent pricing for dinner 5) Confusing tv program that did not match the program menu the put on the desk, they said the tv menu they put in my room was for other rooms

Plussat: Nice people

Miinukset: Really not good value for money

Plussat: With a large room and breakfast included, our one night stay here was convenient and comfortable. We also took advantage of the buffet dinner which was very reasonably priced. The staff were helpful and polite. A good basic hotel for visits to Petra.

Miinukset: There was a noise from some kind of pump or machine? during the night. It wasn’t loud enough for us to complain but we did mention it to front desk the next morning.

Plussat: Excellent cleanliness, location(3 min drive to Petra) and good value for money. Staff are friendly and accommodating.

Miinukset: Nothing.

Plussat: The only thing good about the hotel apart from the view from the terrace were the staff especially Mr. Mahmoud Nawafleh..I think that's the reason we stayed back...because of the friendly staff who tried to make our stay pleasant.

Miinukset: The rooms were old and worn out...nothinglike the pictures on the site..the bathroom was dirty,mouldy and stained..we had to change the room.as the WC faucet was leaking ..however the other room provided was in the same state..but we stayed anyways as we were fed up with changing the rooms.the swimming pool was half filled and un usable.the furniture in the room.was broken and worn out..

Plussat: Great location for early wake up to visit Petra. Friendly staff and very good breakfast.

Plussat: Great staff, shuttle to Petra site, great breakfast

Miinukset: Dinner was misleading- would have been cheaper to eat out.

Plussat: Staff very gentle. Easy payment. Good quality of food (both for breakfast and dinner). Shuttle service availability from/to Petra

Miinukset: Quite far from petra visitors center. Need to take shuttle or taxi to go there.

Plussat: The guy who make the omelettes at breakfast

Miinukset: Dirty, old, bad management,... a totally disaster.

Miinukset: For the price paid > 600 euros for 4 pax during 2 nights , the quality and the service of the hotel were very very poor - shower dismantled when we arrived in the room - cleaning of the rooms ... we wondering ourselves if the sheets have been changed - Carpet were dirty - buffet without any taste - 3 electricity shutdown We can accept simplicity , and imperfections, but cleanness is a must

Plussat: Location

Miinukset: Rooms were too small for furniture in them

Plussat: Nice view and clean.

Miinukset: Missing part of the shower-unable to use. Not working TV, wind blow from windows.

Plussat: Convenient location

Miinukset: Bathroom fan was noisy

Plussat: I like the view over the city and the facilities to smoke.

Miinukset: I did not like the high cost of medium-low quality food, the abusive cost of beers (7'5 jod per bottle), the shown price without taxes and service charges (+25 %) and the "sit down and wait" attitude.

Plussat: Everything was amazing!!! Location with a great view and super sweet and helpful people

Plussat: very good and tasty dinner in the hotel restaurant. nice and specious room. hotel offers lunch boxes which is pretty good thing when you visit Petra.

Plussat: The hotel is pretty basic but it was very clean. The guy at the reception was very helpful and polite, as were all other Jordanian people that we met during our vacation in Jordan. The beds were very large and extremely comfortable. The view from the terrace is spectacular.

Miinukset: Location is a little bit far from Petra and it's up the hill. Breakfast was nothing to write home about and the toilet had a smell of sewage.

Plussat: It was good, clean and had a nice view from the window. They also offer a transfer to Petra till 9:00am ! For this price it was a good choice.

Miinukset: There is not hot water all day, only some hours in the morning and some in the afternoon till 9:00pm. It was a really cold day during our stay so we used the air condition for heating which couldn't respond very good at low temperature plus it was noisy but it was not such a big problem for us.

Plussat: The view from the place where breakfast was served was amazing! Breakfast was also great with wide selection. Hotel is in a very good location.

Miinukset: It was very cold in the room even though the airconditioner was on the max heating. The shower room was always wet, the towels took ages to get dry (not sure if due to cold temperature, high humidity or both) The sheets did not seem clean/fresh, found some hair. The room had only one small window which was facing the wall, so room was always dark.

Plussat: Room is comfy

Miinukset: No Slippers, Kettle

Plussat: The location was great and the breakfast was good enough

Miinukset: The room was too small, it would be ok to accommodate a single person. Reception person was not too excited about his job but efficient enough.

Plussat: Position and breakfast

Plussat: It is very central with lots of supermarkets and restaurants around. Rooms are big. Shuttle service to Petra at 7am is great.

Miinukset: The hotel was overbooked and when we arrived they had given our room to someone else (who didn‘t have a reservation!). They tried to give us a room in a nearby hotel, but that one was really shabby and we didn’t accept that. We finally got a triple room in the hotel we had booked, but I guess that this room was also already booked and someone else then had to stay in the nearby hotel :( overbooking should really not be done to guests. Breakfast was quite poor

Miinukset: all recomedation, very clean and excelent breakfast