The Melrose Georgetown Hotel

Love the location. Guest services personnel are very polite and helpful.

Cleanliness of the rooms. Lack of communication about changes and interruptions in service due to covid-19. I understand that many changes are necessary to keep people safe but there was no communication regarding these changes so I was completely surprised when I arrived and found out that parking was 4 blocks away and we had to walk back to the hotel at 1am. Also the fact that there was no service of food or drink in the hotel and nothing to replace it. No vending machines or prepackaged foods... no nuts, chips, nothing! Also was put into a room that seemed it had not been cleaned in a LONG time. Unacceptable. I will not be back. The 5 star rating should be 3 stars at the most.