Wernigerode hotellia

Plussat: Excellent location for travelling by train or bus Excellent choices for breakfast . Very mmmm Bed comfy Good selection of alcholic and non alcholic drinks at a competitive price

Miinukset: Nothing

Plussat: Breakfast is rich and Breakfast hall is beautiful. It is near by train station.

Miinukset: Room is a little bit samll and dim. Hot drink water and face tissue are not available.

Plussat: Friendly staff, good service, excellent location, nice and clean.

Miinukset: You can always wish a lower price, but the value for money is good.

Plussat: Wonderful breakfast an a quiet location in an attractive area on the edge of town.

Miinukset: Restaurants in Wernigerode were very busy

Plussat: Very central location only 10 min walk to downtown and the castle, very friendly staff, great breakfast, plenty of parking spaces

Miinukset: Rooms are a bit worn down

Plussat: Upea talo hienolla paikalla ja runsaasti parkkitilaa. Hieno ja maukas aamiainen. Tänne voisi tulla toisen kerran ihan varta vasten lomailemaan.

Plussat: Beautiful classy mansion, spacious room, pet friendly, short walk uphill to the castle starting right behind the hotel, 10 minutes walk to the city center. Free parking in front of the hotel. Good breakfast. Nice park (Lustgarten) in immediate neighborhood to have a relaxing walk, with or without your dog.

Miinukset: We should have stayed longer!

Plussat: Great location, close to castle and town center, nice furniture, beautifully decorated, historical old building, fabulous breakfast. We were unhappy with the room that was reserved for us, so the staff in charge helped us to find a room to our liking. Great service. Thanks a lot, Alisa. By the way: not all the staff members were as helpful...

Miinukset: The worst Wi-Fi experience we had in years; something wrong with the configuration of the router(s), I guess. Every single staff person kept telling us they have no clue and we can use Wi-Fi in the lobby (which was locked and closed after 22:00 hrs; no entrance allowed whatsoever), or wait two weeks because an update to the internet connection will be installed. So we consulted booking.com for help, and their Customer Service promptly offered us a credit, which made us feel heard; thanks Kimberly and Sandra. Eventually, after four days, there was a helpful IT savvy staff guy who solved the problem, so on the last day of our visit we enjoyed internet on our room!

Plussat: Excellent manager who was very helpful. Great breakfast. Ideal quiet location with an 600-700 metre walk to the Centre.

Plussat: Very nice old hotel with all though could want. Free parking is a must. Close to the castle and this old town was a charming and pleasant surprise stop for us as we traveled through Germany.

Plussat: Great breakfast

Miinukset: No issues

Plussat: The breakfast was great. The room was a good size and the bed was comfortable. We had a nice view and the location was excellent. We enjoyed our stay.

Miinukset: The room had an odd sensation of being in a House that Jack built. Took a while to get used to.

Plussat: Free accessibility to public transportation. Free access to nearby recreational center including pools and saunas.

Miinukset: Food was a steam table buffet. Breakfast cold offerings were fine. Supper, not so much.

Plussat: The staffs very good service. room is clean Facility are nice and coverd for everyone.

Miinukset: We woke up often cause feeling uncomfortable like not enough air for breathing even open up windows. Breakfast was awesome just for a first day. Unfortunately that we were stay for 3 nights and it was too boring, there was same everyday without changing the menu.

Plussat: staffs are very kind and helpful. Room is also clean and facility was new.

Miinukset: Location is a little far from center of city. It takes 35 minutes to walk to Center of City.

Plussat: Plentiful breakfast

Miinukset: Small room, tiny table, tiny bed stand

Plussat: Excellent Buffet Breakfast Superb Choice available

Miinukset: Bedroom was very cold on arrival. The reception area was full of guests waiting to check in as many rooms were not ready 14.15 hrs. Er had one room ready and the other was not ready and were able to check into the one room.and deposit luggage

Plussat: Excellent breakfast choice in very nice room with view of castle. Most pleasant start to the day. Room very comfortable. Stayed in several hotels in Wernigerode over the years, this is the best.

Miinukset: Well nothing really

Plussat: Lovely hotel with a fantastic views of the castle, EV charging points in the car park to enable me to charge my car while I slept so it’s ready for my onward journey.

Miinukset: Tea, coffee & a kettle in the room would have been nice but this appears to be rare in German hotels

Plussat: Everything was clean and even though the look was vintage, it looked new.

Miinukset: The Breakfast was okay. The food was presented nicely, but the choice was a bit lacking. There were some scrambled eggs, some choices of bread and some cheap cereal. Okay for a 50€ Hotel, Lacking for a 100€ one. No inviting lounge areas in the hotel itself.

Plussat: A short walk from old town but a lot quieter than old town particularly during Rathaus Fest. Parking at hotel, easy to access roads out out of Wernigerode. A balcony with view of the castle allowed us to sit outside.

Miinukset: Toiletries and soap not always replaced. No tissues.

Plussat: Breakfast with a view. Lovely.

Plussat: Really kind and helpful people working there.

Plussat: The hotel is a little out of town but is well within walking distance of everything. Fabulous view from the breakfast room looking out onto the castle high above. The town itself is charming with excellent facilities.

Miinukset: Nothing to dislike!

Plussat: The size of room was lovely, however bathroom slightly small and cramped. Balcony with castle view was great and good to be able to sit out in the afternoon evening. Swimming pool was good although a little cold for us as we are use to using a warm pool in uk. Breakfast was very good and a good variety considering it was a small hotel. the location was ideal just on the edge of town but within walking distance of everything. Free car park.

Miinukset: Access to the hotel, I struggled with luggage up the front steps, then second day found the car park entrance to the hotel down two steps and then access to lift which the staff didn't advise of at time of booking in. This was also slightly easier for my husband to use as the entrance to hotel as he has mobility difficulties. Couldn't take his scooter into the hotel, cobbled car park was also not good.

Plussat: Very well maintained, nice breakfast room and very friendly staff!

Plussat: Friendly staff clean room great location amazing breakfast

Miinukset: All good no criticisms

Plussat: Pleasant spacious hotel with comfortable rooms, outstanding breakfast and helpful staff. Easy access to the town and station.

Miinukset: Wifi signal is weak in bedrooms

Plussat: Exceptionally good breakfast. Well run, friendly hotel

Miinukset: Only downside was noise from the street in early hours of morning due to a nearby event

Plussat: The breakfast was exceptional - if it were not for the breakfast , I would give this hotel only 1 star

Miinukset: The room needed a complete makeover - the carpet should have been renewed years ago. Our room 701 had the frog beams running try it and the roof angled over the bed. The staff were in general abrasive and unhelpful - on one occasion when I asked what the weather would be like the next day I was told to go away.

Plussat: Everything perfect - thank you! But the breakfast!! Wunderbar.

Plussat: Breakfast was great

Miinukset: No 'free' coffee... No access to coffee It is a very old place sparelly maintained

Plussat: Hotel is only a short walk from the centre. My room was basic but more than adequate for 1 night and the price a paid. Good choice of cold buffet breakfast.

Miinukset: TV quite small by modern standards but ok for the amount I used it.

Plussat: the staff was really nice, smiling and very helpfull, the location and the breakfast were excellent .

Plussat: Todella hyvä sijainti. Respassa puhuivat sujuvaa englantia ja olivat erittäin ystävällisiä. Huoneet siistejä ja hiljaisia. Voin suositella Wernigerodessa vierailijoille. Kokeilkaa höyryjuna matkaa Brockeniin!

Miinukset: Turhan vähän paikkoja parkkipaikalla.

Plussat: Breakfast is the best with more than 20 types of salamis and sausages plus many cheeses, fresh fruits and so much types of bread and cereals. Staff helpful although sometimes we needed the online translator to communicate.

Miinukset: Nothing

Plussat: Comfortable good sized room. Comfortable beds and pillows. Lovely spread for breakfast.

Miinukset: The bathroom was a bit small but had everything in it we needed.

Miinukset: Clarify twice time of arrival if you don't want to not to find your key in the box outside. I have received a code for the box in case of late arriva,l and when I opened it I found it empty. I had to ring the bell and the owner was not too kind.

Plussat: Friendly, informative staff. Lots of info and coupons about local things to do. Extensive free breakfast buffet, very clean and comfy.

Plussat: Wonderful breakfast! And great to travel with kids!

Plussat: Good , friendly stuff. We received free bus tickets as well.

Miinukset: You can easily hear other people in the bathroom. Walls seem somehow too thin. Internet disappeared on the second day of stay.

Plussat: additional blanket good lights good heating

Miinukset: only German speaking, very stressed, not very polite woman from stuff in breakfest room. additional fee, if paying by card

Plussat: Very friendly staff. Quite

Miinukset: A bit far from downtown Warm room (the hottest week in germany since years)

Plussat: new room, clean, no smells in hotel

Miinukset: restaurant in hotel :)

Plussat: The food was very good with plenty to choose for breakfast. we had a themed room with deer walking past our window, there was also a good view of the castle

Miinukset: parking spaces outside the hotel were very limited

Plussat: Nice region, good place for hiking

Miinukset: Menu only in german

Plussat: Peaceful location Very good breakfast with a good variety of food available. Restaurant provided good value meals and the servers were very pleasant.

Miinukset: Parking was a challenge the first night not helped by some badly parked vehicles. We had problems with the room lock, key turned freely in the lock, took 3 to 4 minutes of fiddling to engage the key in lock. We reported this problem, unfortunately there was no improvement during our stay.

Plussat: Aamiainen oli hyvä.

Miinukset: Huoneen sijainti oli huono. Oli etukäteen käsitys, että koska hotelli sijaitsi ylhäällä vuoren rinteellä, olisivat myös näkymät huoneesta olleet hyvät. Huoneen ikkunasta näkyi kuitenkin vain jyrkkä vuorenrinne. Pettymys. Hotellissa oli mahdollisuus jättää päiväsiivous väliin, mikä palkittiin, jos näin teki. Ensimmäisenä aamuna palkinto oli kohtuullinen, mutta toisena aamuna palkinto oli mitätön, mikä tuntui huijaukselta.

Plussat: Nice location near woods. Hotel was quiet inside. Clean, newly renovated rooms. Breakfast buffet was very good with plenty of options.

Miinukset: No air conditioning and loud noise outside hotel with what sounded like cleanup crew at 7 am! In the morning. Since you need to keep windows open to get some cool air at night that was unacceptable. Also the service during dinner time was very slow. They forgot about our drinks and it took almost 45 minutes to get our check.

Plussat: The location is very central, large apartment, good breakfast.

Miinukset: Simple decoration, but comfortable room

Plussat: Good enough, clean rooms. Very good location.

Miinukset: Please note that price do not include tourist tax, parking, baby cot, etc.

Plussat: Great central location. Clean rooms.

Plussat: Great location, wonderful view. Hotel is placed perfectly to visit the city and castle. Rooms are large with great views.

Miinukset: Hotel parking was quite outside the hotel (500m?) and we were billed for it without being told in advance (small sum - 7 or 8 EUR per day.. but still.. no notice). Still great staff and service.

Plussat: Well positioned , very close to city center. Parking inside Open buffet for breakfast

Miinukset: One of the employees was not so supportive and seemed disturbed when asked for support.

Plussat: Room was good

Miinukset: Staff indifferent

Plussat: great location, parkjng on site

Miinukset: restaurent closes 9pm, last order 8.45

Plussat: Quiet location

Miinukset: Breakfast indoors with closed windows, muggy, no A/C, 86 degrees. adjacent patio was not open for breakfast, unbelievable.

Plussat: Friendly and helpful staff. Big room. Rich breakfast buffet. What I liked the best is the fridge outside the rooms where you can take beers, wine, limo and water for a small extra. Not to mention the swimming pool, wonderful!

Plussat: Good location. Really friendly and helpful staff.

Plussat: The swimming pool was great, location was perfect, breakfast was tasty

Miinukset: The single bed in the room was terrible, very hard mattress and it wasn't even a bed but a foldaway chair or sofa of some sort. The room was very hot.

Miinukset: No staff on duty most of the time sauna not working and no one to ask to switch it on. The outside door was locked and no staff or receptionist ; luckily we had taken room key with us which also opened the main hotel door .otherwhise we could have been outside all night Very weak and slowWiFi signal. No coffee making facilities in the room. Tiny ensuite

Plussat: Super morning buffet, very nice pool area

Miinukset: Better pillows in the bed's

Plussat: The swimming pool and sauna, big bed and shower and breakfastm

Miinukset: Having internet password when arrived

Plussat: The staff and location.

Miinukset: You have to pay for parking

Plussat: Well situated in the Altstadt, nowhere more than a short walk away. A tiny room, but friendly and helpful staff, and an excellent breakfast, so no complaints at all, though car parking was a bit of a squeeze.

Miinukset: Traffic noise, the place is on a one-way system, and it becomes pretty bad in the morning when people go to work. Little sleep the first morning, but I bought earplugs in the town, and it was tolerable after that.

Plussat: Breakfast was nice, room was very clean and rather comfortable, staff - always friendly!

Plussat: Very quiet area, outside the town. Decent breakfast, although not a big choice. Clean and spacious room. Great parking area right beside the entrance.

Miinukset: The mattress was too soft and didn't withstand the weight of a big guy like me. Also the pillow was too thin and weak. Curtains are not thick enough and let light in very early.

Plussat: The buffet has a good selection.

Plussat: There was a heater in the bathroom, so our showers were nice and warm when we wanted them as such. It's a cute family-run place. The bus station is right outside, and with the 10 euro tax, you get to ride the bus for free with the ticket booklet you get, for as long as you are staying.

Miinukset: The pillows were too soft and had no substance, which hurt our necks. The restaurant wasn't open and we were only told when we got there. The place was a bit difficult to find, as the address wasn't correct online.

Plussat: quiet environment Free transport ticket from the hotel

Miinukset: the reception doesn't speak English, a bit difficult to get information

Plussat: Helpful staff, quiet location, plenty of safe parking.

Miinukset: Need to take a car or bus into town, or 30 minute walk.

Plussat: Excellent breakfast included

Plussat: The stuff was very friendly! Room was comfotrable ande big, and had everything what a human beeing needs

Plussat: Very friendly and accomodating. Charming room. Comfortable beds. Good location near the castle. 5-10 min walk to city center. Free parking.

Plussat: Apartment room with its own access had plenty of space for our family of four. Breakfast was delicious. Great location within walking distance to Wernigerode Marktplatz.

Miinukset: We couldn’t check in until 3pm even though we had arrived a little earlier. It’s not that our room wasn’t ready - they just sent us away and told us to come back at 3pm.

Plussat: This was not a hotel it was in fact a B&B. There was nowhere to sit and relax in a public area, for the bar was a mini fridge in the bedroom. It did not attempt to serve evening meals. Our bedroom although very clean was small with no desk/table at which to write. The TV had no sound but to be fair to the receptionist she would get an engineer to see to it, which he did but you still needed a hearing aid to catch the words. Well done with the breakfasts they were good.

Miinukset: See above. There were extra rooms downstairs but they were not opened up. Not a very welcoming position.

Plussat: Clean, cosy hotel near by the old town. Nice staff, clean room, good breakfast

Plussat: The room is so cleaned, and comfortable. We are 5 persons, and lucky we could get one room and stayed all together. The guy in the reception was very nice and helpful. He gave us local information and kept our luggage after checkout time.

Plussat: Great stay!

Plussat: Spacious room (10) and good beds. Shower is nice and hot. Receptionguy was very friendly, witty and helpfull.

Miinukset: Offseason there is no breakfast available. But there is a kitchen. This I would have known before coming as then I would bring my own breakfast ingredients.

Plussat: Very clean place and cute decoration. The kitchen was so clean!

Miinukset: I wish the front desk person would be there more often instead of having to talk to the intercome everytime I had a question. The bed was also limit confortable as I would feel the springs (and i'm not a heavy person).

Plussat: Wernigerode is interesting if you like old German towns. Large dining room.

Miinukset: Lots of strange, usually empty messages from the property. Receptionist was not very friendly. Rubbish bins are in the kitchen, and access to the kitchen requires a 20€ deposit. Towels seem to be in the same color for everybody, which can be very confusing in a 6 person dorm.

Plussat: Very friendly check in, easy to find and great location to the old town and castle. Great duvets, nice and quiet after 10pm!

Miinukset: The towels smelled bad.

Plussat: Decent hostel. Clean and well located for the train station. Good English spoken.

Miinukset: No check in until 3. Very soulless - not many people around. Wernigerode is great but not many backpackers there.

Plussat: delicious clean food... one of the most beautiful places ive ever been

Miinukset: nothing

Miinukset: We arrived, nobody was to be seen. We got our key's by pressing the bell and someone gave us a code to open a box with our room keys. Going upstairs, our room was stinking hot. There was no one at the reception, so I rang the bell and asked if it's possible to get a fan, just to be told I can't help you, you have to ask the house lady the next morning. So we had to sit in the room, open the windows and room door to get some fresh air into the room. We also closed the blind on the sunny side to keep the heat out. That should have been done by personnel before guests arrive. Then we tried to connect with the internet. Another disappointment. No internet in the room, just in the staircase half way down the steps. Asking for it the next day at breakfast time, we got an apology and they'll fix this. Just to be disappointed again, the second day it even didn't work at the staircase and talking to the girls the next day at breakfast time again we've been told they have trouble with it for some time. This is not acceptable in this times, especially for international travelers who are away from home for a long time. The second day so, we got a fan to cool our room down, would have appreciated it if we ciuld have got it at our arrival. My partner wrote them an email about our troubles while we still hat wifi the first day, just to be told it's new to them about the wifi, while the personnel told us differently. They should clear up their act before they rent out the rooms and not advertise what they can't deliver.

Plussat: I liked the breakfast.

Miinukset: More room for luggages. A Real reception with key handling in stead of key box and telephone call in German

Plussat: It was clean and provided all the necessary amenities for a short stay. Location was a 10-15 minute level walk into town. Car parking was possible on site.

Miinukset: We were held up on our journey for 3 hours by a traffic jam on the motorway. We tried to telephone the hotel once we realised we would arrive after the reception had closed. The telephone number given on the paperwork could not be accessed on a mobile phone and when we finally got to a payphone this did not connect either. Thankfully we were able to contact someone when we got there at 10pm. This needs to be investigated as it is useless giving a contact number you cannot reach.