Machu Picchu hotellia

Plussat: Quieter location

Miinukset: Poor service encounter at bar on last night!

Plussat: Beautiful hotel with a great spa

Plussat: The view is wonderful and hotel was clean and cozy

Miinukset: I didn't like the fact that we were charged 100$ for a massage in an awful spa! False advertising as a 5star when they are a three star hotel maximum! Our massages we later found out were given by the gardener and the housekeeper! I'd like to file a complaint as when I said we were unsatisfied, the front desk manager just shrugged her shoulders and offered us nothing.

Plussat: Staff was very accommodating

Miinukset: No A/C

Plussat: The hotel is in the end of town which is nice and quiet compares to being right in the center. The staffs were amazing from the moment we stepped off the train to the time we left the facility. They went above and beyond to make sure guests are taking care of. They delivered the luggages to the train station for us after we checked out and went to Machu Picchu. My husband forgot his "favorite" pants and they had an employee who happened to go Cusco delivered the pants to us. We're so thankful for their amazing customer service.

Miinukset: Nothing!

Plussat: The staff were amazing and the food was excellent

Plussat: The staff was excellent! They were courteous, professional, and very prompt. We were made very welcome immediately and the service remained until they dropped us off at the train station to leave. The location is perfect for visiting Machu Picchu and is conveniently located close enough to the town to sight see but far enough out not to be overly crowded. The food in the restaurant was amazing in taste, quantity, and display. The concierge was very helpful whether it was getting tickets for Machu Picchu or booking the cooking class. Every member of the staff treated my wife and I as if we were the only guests in the hotel. It was that kind of personal service where they even took the time to learn our names prior to talking with us.

Miinukset: I really can't think of anything bad to say about or stay at the hotel.

Plussat: Fantastic room and view

Plussat: The food was amazing! A huge Breakfast, a 3 course gourmet dinner and evening cocktails were included. The location is perfect. The buses to Machu Picchu are just down the road (about a 15 minute bus ride up to Machu Picchu) and they will drop you off right at the hotel when you come back. The staff was very helpful and friendly.

Miinukset: The spa was great but small. More services (like pedicures) would have been nice.

Plussat: The room is warm and the bed is very soft and comfortable. The breakfast is very nice especially their dessert is so good. Staffs are nice and the bartender is very professional. When I checked in their staffs gave me some nice drinks and desserts very sweet. I highly recommend this hotel!

Plussat: It was beautiful and serene. My mom and I opened the windows and slept to the sound of the roaring river. It was magnificent. At the price we paid, we just wish we had free water for the entire stay. You are not allowed to drink the water, that includes using bottles water for brushing your teeth. The breakfast buffet was pretty good. The view was magnificent. Make sure you ask for eggs from the person working at breakfast. They are free, but are made to order. You won't get any if you don't ask.

Plussat: Great location, ultra friendly staff willing to go the extra mile to make their guests’ stay as special as possible.

Plussat: Good location just beside Machu Picchu however the price is a little bite expensive

Plussat: The Staff, especially Antonio is very friendly. Rooms as great.

Miinukset: I've tried to contact the hotel for extra programs but they never replied

Plussat: Staying right at the entrance to Machu Picchu. Great breakfast and service.

Miinukset: Since it is located in a protected area, there is no AC in the rooms and it can get really hot! It is the most expensive hotel in the area but you are paying for the location

Plussat: You can not fault the Belmont .Excellent as usual

Miinukset: I have corrected every one since my arrival about how they were calling me It’s irritating when a women is called Mr To start with then assume she should be a Mrs. These kind of mistakes must never happen in high end hotels where staff should be trained at the highest level of etiquette

Plussat: Staff location amenities were excellent. Best place to stay near Machu Picchu.

Plussat: The Staff is top-notch, world-class kindness and attention to detail.

Miinukset: Nothing.

Plussat: The location, the service, the room, the food, the tours. the Spa. Everything was perfect. We travel frequently and this hotel is outstanding.

Miinukset: Having to leave after a 4 night stay.

Plussat: The staff were delightful and flexible, the food was great, the place has a well balanced atmosphere between comfort and wilderness that makes you feel pampered while having an authentic experience. We are grateful for the environmentally conscious choices the hotel makes, from the restaurant menu and toiletries, to the social and environmental support programs they run locally.

Miinukset: The shower head doesn't come off, it's fixed to the wall.

Plussat: The staff were wonderful to allow us to shower after we had checked out!! The property is a beautiful oasis in a crazy town. The grounds are spectacular.

Plussat: Fireplace in room ready to light and enjoy! Super comfy chairs and couch with bird watching views Nature trails and bird watching guides were great. Food was excellent Staff was terrific, friendly, if anything, over explaining the hotel offerings.

Miinukset: Lots of rough stone steps between entrance and rooms (48) like a four story walk up. But nestled in scenic river gorge, this was a small price to pay.

Plussat: Everything I ate was high quality

Miinukset: For a 5 star hotel the breakfast buffet is limited. Should at least be able to get eggs cooked to order

Plussat: The hotel creates a wonderful ambience with it architecture, furnishings, finishes and landscaping. The staff is very friendly and helpful. Our server in the dining room, Jorge, was fantastic

Miinukset: Pool and hot tubs were filled with mountain water which was a little brown in color

Plussat: Excellent location. Staff do all they can to welcome and accommodate guests

Plussat: I am a fan of this group of hotels. All of my stays at their hotels have been exceptional. The rooms are clean and the staff will always answer you with an smile and find a way to help you. If you are a fussy traveler, look no more as this is the place that will make work at finding something to complain. The beds are just right and will give you the perfect solution to a good night’s rest.

Miinukset: Not much to say about this except that we had a problem with little flies. Those seems to be in the entire town and managed to get into the room. The staff replaced the seals in the windows to prevent these from coming in.

Miinukset: Rooms were really damp.

Plussat: The staff and accommodations were excellent, and the location simply can't be beat. My room looked out onto the surrounding mountains and I was lulled to sleep by the sound of the river.

Plussat: It's clean, has a good breakfast and the staff is very polite.

Miinukset: The check was late.

Plussat: Good location out of busiest part of this tourist town.

Miinukset: Was basically comfortable - but not quite as nice as it appeared in pictures.

Plussat: Great on-site restaurant and breakfast. Complimentary bottles of water are provided. The room is very spacious. Front desk is profesional and warm. The hotel will send bellboy to pick you up from/to the train station, and help with your luggage.

Miinukset: The walk from the train station is a bit far compared with other smaller properties. The quality of the bed linen is subpar.

Plussat: Location was great. We arrived at the train station - and this hotel is perfectly situated for train arrival and departures. Also - the hotel is conveniently located with regard to restaurants and shopping in the quaint town of Aguascalientes. We all LOVED the river views from our rooms. It was a relaxing get-away. Also the staff took the initiative to provide a small birthday cake and candle for someone in our group when they noticed that the birthdate on her passport matched our arrival date. What thoughtfulness and initiative! Lastly - we all quite enjoyed the lovely morning breakfast. The Coca Tea and Infused water in the lobby was very welcoming.

Miinukset: I had no dislikes with this hotel.

Plussat: excellent location in front of train station close to bus stop to MachuPicchu beautiful river view!!(room 201) staff was so kind!! welcome "3" chocolate cakes! hot shower, confortable bed, warm room. definitely stay here again!!

Miinukset: nothing

Plussat: Everything was perfect

Plussat: The location!

Miinukset: The shower would drip out

Plussat: Good hotel for Machu Picchu with decent sized rooms.

Miinukset: Stone floors make sound in corridors heard in the rooms. Keycard kept deactivating.

Plussat: Very helpful, hardworking staff. So impressive that they can prepare such a good breakfast for all the guests each morning in time for our early departures on the bus to Machu Picchu.

Miinukset: THE midges in the dining room were a bit annoying during the evening. But I expect every hotel in Aguas Calientes suffers that problem- and we didn't get bitten!

Plussat: Location was really good, easy to hop off the train right into the hotel and the view of the river and mountain is just breathtaking.

Miinukset: It was kinda hot at night.

Plussat: The staff are very kind. Hotel very close to the train station. I got lost in the market area and called them, Julio came to get me & walked me to the hotel. Great location close to many restaurants & bus to Machu Picchu. Breakfast good.

Plussat: Location and clean, modern facilities.

Plussat: This hotel is just near the train station/central craft market of Aguas Calientes - a 3 minute walk. It's right in the center of this small tourist town. It's quite new, it's in excellent condition, it's clean, it's quiet, and the staff was very helpful. They allowed me to store my backpack in town all day long after checking out without hesitation. The breakfast is also good. It was probably the best hotel I stayed in for the cost in all of Peru. Highly recommended!

Miinukset: Breakfast and check out are fairly early but I think this is because this town is mainly only used as a jumping off point for getting to Machu PIcchu.

Plussat: Basic clean room but central location for hiking. Early breakfast to accommodate start times. Staff member gave information on how to hike to Machu pichu and prices.

Miinukset: It was stated we could shower after our hike up Machu pichu. We were initially told it would be €25 dollars per person which was an accident. However we were then charged the rectified amount per person (20PEN instead of 10PEN). Confusion amongst staff.

Plussat: Location, staff was very nice, breakfast was good

Miinukset: It can be a bit noisy since the hotel is tiny and the bedroom was facing the street, but you get so tired that this is not a big problem!

Plussat: Near to train station and bus stop to Machu Picchu. Helpful to pack a breakfast box for our early departure for Machu Picchu !!

Miinukset: Living on 3rd floor - water was very cloudy likely due to pipe problems? Made us using bottle water for cleansing face and brushing teeth. Won’t say it was the best experience I had so far.

Plussat: They were super helpful - we arrived at 11 pm and left at 5am to hike up to Machu Pichu. They arranged a take away breakfast and helped us figure out what we needed to do to hike up. Clean hotel, friendly staff. Highly recommended.

Plussat: The staff was amazing! The front desk guy was so awesome! He met us at the train station, helped us print our Machu Picchu tickets, and even after check out let us keep our bags there so we would t have to carry them around while we explored before our train home.

Miinukset: There seemed to be some confusion with my reservation. It was a last minute booking and through hotels.com to book.

Plussat: Clean Nice staff Good buffet breakfast since 5 am, excellent for those who get up early to go to Machu Picchu

Miinukset: Nothing

Plussat: Location is ok, and is a few minutes from every thing. (Aguas Calientes is small, so everything is close). Simple breakfast. Window-less room keeps out the noise from the street. Hot water in the shower. Stored our luggage while we visited Machu Picchu. Nice staff. Good value for the money if you are staying one night.

Miinukset: Very weak internet in the rooms, better in the reception area. No windows in the room - It can be a good thing given the rooms with a window do not have a good view, and are straight above the street. The air conditioner is actually a fan that makes a lot of noise. Used bottle of shampoo and used toilet paper roll. You could hear people talking in their rooms accross the hall. No TV reception when it rains.

Plussat: It was nice hotel with a WOW view to the river and mountains, very nicely Located far from the busy centre, in a peaceful area. Very friendly and helpful receptionist, who helped me with tickets and other advices. The room was great, just a bit sandy floor and humidity a little bit more, then I expected, but nothing really could make you unhappy there with such an amazing view. Highly recommended to stay there for few nights.

Plussat: Such a cute place to stay! We loved our room and the front desk was kind enough to hold our stuff so we didn’t have to carry it around Machu Picchu all day.

Plussat: A few minute walk from the bus station, and the second closest hotel in the pueblo of Machupicchu to the 2ish hour hike up the mountain--so it's ideal for anyone going up to Machu Picchu on wheels or by foot. They serve a nice buffet style breakfast at 4:30AM with a friendly employee (didn't catch his name) who doesn't seem to mind working that early. Went their with my father, and it was a great time! Would stay there again

Miinukset: nothing!

Plussat: Warm, friendly welcome from staff, even picking us up from the railway station .

Plussat: The hotel is perfectly located to start the hiking to Machu Pichu. Walking distance to the city center of Agua Calientes is round about 10 - 15 min and therefore quite and silent. The view from the balcony is picturesque as you have a wide view on the mountains. Breakfast serves all you need for a hiking day nothing we missed. And it starts at 4:30 a.m. so we were still one of the first at the gate incl breakfast. Tripple room is spacey and comfortable. The stuff including pick up from train station was all time supportive and present when needed. The hotel keeps things you do need at Machu Pichu during the day in a separate locker.

Miinukset: Nothing we missed. Our stay was as expected and the hotel made it happen form that what we needed.

Plussat: The hotel is located on the main road that takes you to Machu Picchu so it is interesting to see all of the hikers walking by going in and out of Machu Picchu however the tour buses also use this road so it can be quite noisy. There are also ALOT of dogs running the streets and they can produce a lot of backing in the middle of the night which was rather annoying. I think that no matter where you stay in Agua Calientes the rooms are going to be loud with street noise. The rooms were very small and the lighting was very dim but at the end of the day it was a good value for the money paid. The staff were very outgoing and willing to help you with anything you need.

Miinukset: Better lighting inside of the room

Plussat: the breakfast was normally good. The start breakfast at 4:30 am

Miinukset: Location was good at night away from the center of town. The downside was that the buses to Machu Picchu started running at 5:30 in the morning. (noisy) So its not a problem if you are getting up to go to M.P. early in the morning.

Plussat: Amazing view from the room Very attentive staff Clean room and bathroom Fantastic value for money On a quiet street

Miinukset: Could have used another pillow but its such a minor issue.

Plussat: Access to Machu Picchu bus was easy. The shower was hot and strong.

Miinukset: Very, very small room for 2 people. One chair only, and no area beyond 2 beds and small space between them. The worst was the constant noise from construction on both sides of the hotel.

Plussat: Our room exceeded our expectations! Very comfortable bed with nice amenities. The staff were extremely helpful, answered all our questions and offered local advice. The place is a 30 minute walk to the base of Machu Picchu, and is in a fun part of town, but quitet at night! Also the breakfast is AMAZING! Best fresh squeezed orange juice we've ever had. Highly recommend staying here -Lisa and John

Miinukset: The shower never got hot.. warm, but not hot

Plussat: staff is pleasant Décor and looks are ok breakfast is average there is a option for omlette ( included, no additional cost)

Miinukset: very cramped space, small rooms, short beds not enough for 6 ft person. Bathrooms are very small. Whole hotel is about 100 feet wide. very poor internet in the rooms, ok internet in the lobby.

Plussat: Nothing

Miinukset: The hotel is not for the value paid. 356 usd for a room with 4 beds. The pool showed in photo doesn't work, the breakfast was poor.

Plussat: Staff was great, best Pisco sour I had in Peru at the bar. Location was perfect.

Miinukset: The jacuzzi was out of order during our stay

Miinukset: Hotel was very nice - the room i had was extraordinary due to its view and feeling that you were hovering above the rapid river outside the window. Lastly the staff was very kind and went out of their way for me. In particular the front desk girl Chris was absolutely spot on with her recommendations and her attentiveness to all my sometimes difficult travel requests. I travel a great deal and it is rare that I find a person that was that helpful and aware of what my needs would be as a short term traveler to a historic site like Machu Picchu.

Plussat: Excellent location for taking the bus to Machu Picchu and arriving by train. Staff very helpful and friendly.

Miinukset: Very expensive for what you get. It’s because of the location but still very expensive. You can hear the trains as well which are very loud.

Plussat: Great location. Excellent staff.

Plussat: A wonderful stay!! Lovely helpful staff and gorgeous rooms. Thank you very much!!

Miinukset: We had a small issue with our door to the hotel room not locking. We brought this to the attention of the manager once while there and once again before we left. In the evening, another hotel guest stumbled into our room because of this issue. The manager seemed to take our complaint genuinely. Other than this issue it was a very nice stay

Miinukset: Wonderfull hotel, with great staff. I loved it. Hi quality rooms, food and facilities.

Plussat: Hot water, easy access, pleasant owner. Upgraded from a year ago, clean. Ask for river view room, not train side.

Miinukset: No complaints. Hot water, early breakfast, pleasant help, upgraded from our last stay a year ago.

Plussat: Central location, close to train station. Staff friendly although only speak in spanish. The owner came for us when we arrived with train.

Miinukset: No hot water, coldest water in peru. Room filled with mosquitoes. Simple breakfast

Plussat: Mountain and river views.

Miinukset: Train line runs along street.

Plussat: Everything, hot water, nice staff...

Plussat: Amazing place, best location

Plussat: Close to bus departure location, essentially.

Miinukset: Not clean at all, no hot water, dishonest staff, extremely loud day and night.

Plussat: Mountain and river views.

Miinukset: Train line immediately in front of hostel.

Plussat: For the price it was excellent value. Great staff. Very convenient to the market, bus and train station.

Miinukset: Nothing at all

Plussat: Service was amazing. Provided tips on where to go and walking times for various locations for our visit to the citadel the following morning. Breakfast is served from 5am so perfect for something to eat before 7am bus up to Machu Picchu. Location is perfect - Consettur bus ticket office is 10metres around the corner and the Machu Picchu bus stop is 50-100metres down the same street from the front door. Restaurants are a 50metre walk. It was an easy 5 to 10minute walk from the train station. Great value for money, clean and presented well.

Miinukset: Nothing

Plussat: Location was great - very near bus to Machu Picchu and just across from the market. Hotel was very clean and the staff were very, very helpful.

Miinukset: Our only problem was that there was NO hot water for a shower that night. We had traveled a long way and walked around Aguas Calientes and would liked to have taken a shower but the water was much too cold. Also, no A/C but it was cool outside so we left the window open.

Plussat: hot shower, warm (freshly cooked egg) breakfast available from 5am, convenient location for everything

Miinukset: as the room was facing the road where people queue-up for bus to Machupicchu, it gets noisy from 5am. if you plan to go to Machu Picchu in the morning, this becomes a good alarm clock, though :-)

Plussat: Best location in Aqua Calientes. Very near with Bus Station and Railway station. Many restaurants around the hotel. If you like souvenirs or like to shopping, stay at this hotel. Very near with this hotel. All the staffs are very helpful. This is the third time to go Machupicchu and this is the best hotel according my opinion. Will stay again if come back to explore Machpicchu.

Miinukset: Quite busy every morning with many tourist queque in front of the hotel going to Machpicchu. But it is oke, because we must get up early in the morning to prepare our activity.

Plussat: I booked here to be close to the bus stop up to Machu Picchu 20m down the road and as I had a ticket for the 06:00 shift as the Ministry of Culture now describes a visit to Machu Picchu I wanted to be at the bus as early as possible to get the most out of my shift and to beat the crowd that starts forming at 4:30. The hotel staff were great and even had a good breakfast packed for my wait in the queue, the room was large with the river out the front damping out any noise so is a very peaceful place even though its in the town.

Miinukset: With the hotel I had little issue, the elevator was not working at the time of my stay, but as I was only one floor up this was not an issue for me but older people with bags it could be. It was 8 years since my last stay in Aguas Calientes and while the general layout of the town is the same the number of dogs wondering about, dog excrement and the smell of urine had increased significantly as had the number of prostitutes, as with the entry price for a shift for a one way circuit of Machu Picchu, food and drink prices have near doubled in the past 8 year making it an expensive place compared to Cusco so the hotel was excellent value.

Plussat: As I stepped off the train I wondered where could .my hotel be however as I glanced up it was right there! Located directly opposite the station and with bus stop for the bus to Macchu Picchu right outside. There could be no better location. Also the place to buy the bus ticket was nearby. The owners were so helpful and definitely went out of their way to assist me with everything. They were so easy going and spoke enough English for me to get great advice. I will stay there again. They even called my taxi to pick me up from Poroy station to Cusco when I checked out. Such a life saving gesture.

Plussat: It has a good position for the Machu Picchu bus.

Miinukset: Our room was very noisy and the beds were too hard for our taste.

Plussat: location near the main plaza, staff attentiveness

Miinukset: wish they had an elevator :-)

Plussat: Location off the square at bottom of town, quiet and handy. Lots of slippery stairs to room but ok for us. Ruby made us feel at home, lovely.

Plussat: Comfy bed

Miinukset: We really wanted to soak in the jacuzzi orat least swim after our arduous hike to the top of Montaña Picchu that day. Pool was dirty and jacuzzi was drained dry. Bummer, that was one of the main reasons we chose this property!

Plussat: Nice and Unique. Very helpful staff Mauricio and Elmer. Will stay here again if back to Machu Picchu!

Plussat: The service was exceptional. The staff was very kind, attentive, and helpful.

Miinukset: We went to breakfast later (about 6:30), and most of the food was gone. We were left with bread, jam, and cereal options. They did prepare eggs, but it would have been nice to have more options.

Plussat: Staff were very helpful, they meet us at the train station and carried our bags to the hotel. We had a mountain view room with a balcony. The room was large, the wifi was good. The hotel is a quirky botique hotel with a bar and restaurent. Would stay again.. thank you Gringo Bills.

Miinukset: The breakfast was average

Plussat: Located right by the main square - friendly staff!

Miinukset: It should be called ‘Ole Gringo Bills’ and is in dire need of a spring cleaning and facelift. Grimy blankets, burned out lightbulbs, spiderwebs and mold in bathrooms, holes in towels, whirlpool tub spewing smelly water in the bathroom, the climb up to our room comparable to the steps at Macchu Pichu ( some Information about the layout of the hotel and warning about stairs should have been in description). Come early for breakfast or there is nothing left.

Plussat: staff was excellent. especially helping with luggage.

Plussat: Very big rooms and big bathroom. Staff were very helpful

Miinukset: The communal toilets in the lobby smelled a bit

Plussat: Super friendly, perfect location to take bus to Machupicchu. Breakfast time start at 5:00, easy to schedule the plans.

Plussat: Location of the hotel. Good breakfast.

Miinukset: Substandard room setup. House keepers don't put enough towels. No hair conditioner. Shower was uncomfortable.

Plussat: good location, close to hiking trails

Miinukset: there was some construction going on at the upper floor

Plussat: Had a nice river view from my room. Room was spacious and clean. Staff was friendly and attentive. Nice hot shower and WiFi works great.

Miinukset: Wish it was a little more reasonable.

Plussat: Staff was super friendly, kind and helpful. Best shower of my life just because of the amazing water preassure. This was definetely needed after a long hike up and down Machu Picchu. Also, at the time of reserving I asked if at all possible to have a room facing the river. The receptionist was kind enough to make this happen and lets just say falling asleep to a running river was a dream. Great

Miinukset: Nothing bad to say about it!

Plussat: The room was clean and provided a heating. The hotel staff was caring and assisted me a lot after I got badly ill at Aguas Calientes.

Plussat: This hotel was very beautiful. The location of this hotel was great, it stands in an are were it is peaceful and tranquil but can still traverse the city easy enough. The hotel is full different catholic relics if you’re interested in those. Very beautiful art. The staff was always friendly

Miinukset: The location being next to a river can be kind of humid. The bed was a little stiff but not too bad. They where working on some renovations while there but wasn’t much of an issue.

Plussat: Excellent buffet breakfast begin serving at 5am so you are on schedule to catch an early bus up to Machu Picchu.

Plussat: Confortable beds, good breakfast, hot water, awsome view of the mountains, our room had a heater and we sleept like babies, would definetly go back!

Miinukset: The area is dark at night, more lighting should be placed

Plussat: Staff is very kind and friendly. At our arrival, they gave us a twin room; however, since we are a couple, we asked to change into a double room. As there were no double rooms available, they gave us a junior suite. Nice upgrade! Also, the staff was always very helpful and nice during our stay.

Plussat: Nice location away from the train station and close to thermal pools, good wifi, able to leave luggage after check out, good breakfast which starts nice and early

Miinukset: pick up from train station didn't happen

Plussat: Perfect way to end Machu Picchu day. Comfy beds. Great view. Awesome showers. Great breakfast

Miinukset: There was some sort of construction in the upper floor, right above the room assigned to us. And from the check-in time onwards, that evening the place was extremely noisy and we were not even notified of it.