Machu Picchu hotellia

Plussat: I liked the position and view from the room

Miinukset: I didn't like the bathroom, the cleaningless of the room was not great as well as the breakfast

Plussat: Comfy bed, great location, very kind and helpful staff. They upgraded us to a suite.

Plussat: newer building. very kind staff.

Miinukset: A little long distance from rail station..about 7 min.

Miinukset: There was some sort of construction in the upper floor, right above the room assigned to us. And from the check-in time onwards, that evening the place was extremely noisy and we were not even notified of it.

Plussat: Good room actually

Miinukset: Far from bus to machu picchu. The atmosphere around the hotel was not pleasant or presentable.

Plussat: Lovely room overlooking the river and town. Most comfortable king bed. Staff very friendly and helpful with organizing visit to Machu Picchu. A porter met us at the train station which was totally unexpected.

Plussat: It was amazing to have Machu Picchu in your backyard and be steps from the entrance. The grounds were beautiful and had a lot of places to sit and just enjoy the view. The spa was tucked away and was very serene and quiet.

Plussat: I took the whole package... what do I mean about this... I stayed in the Belmond Monasterio took the Belmond Hiram Bingham Train and stayed Belmond Sanctuary Lodge. If you are planning to visit Machu Picchu for more than a day trip then I suggest that you stay at the Belmond Sanctuary Lodge. It's literally 30 feet from the entrance to Machu Picchu. The best part of sleeping at the Sanctuary Lodge is that when you wake up you have an amazing view of the mountain and you buy your ticket online if you didn't already do so and enter and tour Machu Picchu; and the other best part of staying here is that after trekking around Machu Picchu for hours you can just enter the Lodge and enjoy the comfort of your bed. I had the pleasure of staying a night so I had a fresh ceviche and great fish dish. For breakfast I was served Eggs Benedict and French Toast. On my next trip to Machu Picchu I will definitely revisit my stayes at both Belmond Monasterio and Belmond Sanctuary Lodge and I will definitely use the Belmond Hiram Bingham Train to get there.

Plussat: Exceptional hospitality by all the staff. The location can also not be better.

Plussat: The location was amazing. There was a bit of a mix up at the beginning of our stay though the manager Rhay was amazing and did everything possible to make the rest of the stay incredible.

Miinukset: It is hard to get to at night and I live in LA. It was very difficult to get transportation and a response from the hotel for support. They did their best to remedy the situation though, and we made it in the end :)

Plussat: The location is just next to Machu Picchu, which is very convenient. And we highly recommend to book all inclusive package, which the dinner, room services and breakfast is included. Also, after Hiking from Machu Picchu and Waynapicchu, my husband and I were sweaty and dirty, the hotel provides a changing room for us where we can take a shower and rest and have a drink there. What a great experience. Lastly, the staff was nice and friendly. Highly recommended!!

Miinukset: I suggest the hotel could add the shaver in the room is case the man need it.

Plussat: Staying right at the entrance to Machu Picchu. Great breakfast and service.

Miinukset: Since it is located in a protected area, there is no AC in the rooms and it can get really hot! It is the most expensive hotel in the area but you are paying for the location

Plussat: Luxury and tranquility. Enjoyed the pisco lesson at the bar. Mingled with other guests. Dinner was delicious. Breakfast was generous, fresh and varied. Had room service.

Miinukset: Shame about the bus noise, but once the site was closed, it was just so peaceful. Got an upgrade to a nicer room which was much appreciated, harldy hear the buses. The orchid garden with the hummingbirds is beauftiful.

Plussat: The unique position

Miinukset: They mistake with the payment. The food is way to much expensive. There is no type of services except the restaurant.

Plussat: The view is wonderful and hotel was clean and cozy

Miinukset: I didn't like the fact that we were charged 100$ for a massage in an awful spa! False advertising as a 5star when they are a three star hotel maximum! Our massages we later found out were given by the gardener and the housekeeper! I'd like to file a complaint as when I said we were unsatisfied, the front desk manager just shrugged her shoulders and offered us nothing.

Plussat: This property is exceptional. They take such great care of you, and their Peruvian restaurant is fantastic! We absolutely loved it!

Plussat: Excellent location and service

Miinukset: Guide was not great and arrangements for Machu Picchu could have been better

Plussat: The staff was excellent! They were courteous, professional, and very prompt. We were made very welcome immediately and the service remained until they dropped us off at the train station to leave. The location is perfect for visiting Machu Picchu and is conveniently located close enough to the town to sight see but far enough out not to be overly crowded. The food in the restaurant was amazing in taste, quantity, and display. The concierge was very helpful whether it was getting tickets for Machu Picchu or booking the cooking class. Every member of the staff treated my wife and I as if we were the only guests in the hotel. It was that kind of personal service where they even took the time to learn our names prior to talking with us.

Miinukset: I really can't think of anything bad to say about or stay at the hotel.

Plussat: Beautiful hotel, super friendly staff and are willing to help you especially when things are wrong with pre booked tours (yes this can happen). Karen was extremely help - thanks again :) The breakfast had plenty of variety. The evening meal is also excellent (3 course meal included) It is not huge portion - the food is done in style and design.

Miinukset: Honestly it was a lovely stay. It is unfortunate that the only option is half board. I would also recommend to have better child menu choices for appies or to have no appies and go right to main dish.

Plussat: Quality rooms, views

Miinukset: Overbearing reception on arrival, poor attention during breakfast.

Plussat: The property was great and the staff was very friendly and accommodated our every need. Great place to stay in Agua Calientes.

Plussat: Great location, super staff.

Miinukset: Limited vegetarian menu.

Miinukset: We were not able lock doors because of defect.

Plussat: staff is pleasant Décor and looks are ok breakfast is average there is a option for omlette ( included, no additional cost)

Miinukset: very cramped space, small rooms, short beds not enough for 6 ft person. Bathrooms are very small. Whole hotel is about 100 feet wide. very poor internet in the rooms, ok internet in the lobby.

Plussat: Great location, staff super friendly, beautiful views from window. Also used massage services, which totally relaxed me. Definitely the place to stay

Plussat: Very central to town. Right next to the place that the bus to Machu Picchu leaves from.

Miinukset: The water in the river is misleading since its mostly a dry stream through a majority of the year except the rainy season. The wifi didn’t work in our room. And the train passed right in front of the entrance. While this was a novelty, it did get a little loud at times.

Plussat: nothing. only it’s location.

Miinukset: the pictures that are on booking do not reflect the reality . the rooms are dusty not clean as should be. the beds have bugsthat you don’t see but that bite you all night . bathrooms are ok . staff kind but not trained well. they check you out when you check in and take there money in advance which i’ve never seen before. also breakfast is very poor and from 5 to 9 am which i’ve never seen in any place in my life. furniture worn out. work being down all day on reception very loud and messy.

Plussat: Located at the railway station, close to Machu Picchu bus station Breakfasts were good Hotel advised us a guide before we arrived (which was not that good though) Room was clean and pretty

Miinukset: We were proposed to be met at the station, but the hotel staff just forgot about it, so we spent 15 minutes waiting under the rain before we decided to find hotel by ourselves The price, which was originally proposed by the staff was 2 times higher than one we had at booking.com. This was easily fixed though Rooms are a bit wet because of the river None of the above is critical, but these are the last things you want to worry about when you pay so much for 1 night

Plussat: The view of the river is amazing, the staff are so friendly and accommodating

Miinukset: I feel their prices in comparison to other places with the same view were a little high but overall I would stay there again

Plussat: The location is great, really close from the train station and the river view is amazing. The staff picked up our luggage at the station so we could continue our tour. Staff was very nice and started talking to us prior to our arrival to understand our itinerary and needs.

Miinukset: The pictures on booking/website weren’t accurate or up-to-date. I’m not sure if it’s because we went during the low season/rainy season, but things looked a bit old and abandoned. I saw a spa/jacuzzi on the pics, but when I got there it was a weird dark place, seemed out of order and no way I was getting in there. The deck was also out of order. Our bedroom was nice, but the bathtub was clogged. The minibar wasn’t working, so we called the reception to ask for assistance, and nobody came to look into it. The next day there was a power outage and we were out of energy and water. Obviously we understand that it’s an isolated place in the middle of the mountains, so these things happen. But many places around that area had a generator, and our hotel didn’t. If it was a cheap hotel I would get it, but it wasn’t, so I guess I was expecting them to have a generator too. Not knowing when power would be back, we just rebooked our train Tickets and left a day earlier. So overall it’s an ok place to stay. We weren’t lucky and ended up losing money. I’m sure there are other options for a better value.

Miinukset: Hotel was very nice - the room i had was extraordinary due to its view and feeling that you were hovering above the rapid river outside the window. Lastly the staff was very kind and went out of their way for me. In particular the front desk girl Chris was absolutely spot on with her recommendations and her attentiveness to all my sometimes difficult travel requests. I travel a great deal and it is rare that I find a person that was that helpful and aware of what my needs would be as a short term traveler to a historic site like Machu Picchu.

Plussat: Staff was nice, breakfast okay.

Miinukset: Water had gotten turned off for a while, pool and jacuzzi were both out of service and empty, parts of the building were under construction. I personally wouldn’t stay more than one night in this town ever again. The hotels are eh, the food prices change, it’s just a tourist trap that’s close to Machu Picchu. Stay just for the one need you need to if even

Plussat: location near the main plaza, staff attentiveness

Miinukset: wish they had an elevator :-)

Plussat: Very clean little hotel and nice breakfast. Pleasant staff

Miinukset: The hotel is noisy due to constant building. Also many stairs to climb to get to the rooms.

Plussat: A neat place with beautiful rooms, great views and good breakfast, very good value for money in an expensive town.

Miinukset: The staff isn’t friendly, the work being done is quite disruptive and there is no elevator - the advertised pool and hot tub were empty when we stayed which was a disappointment...

Plussat: The room was always clean. The breakfast is good and there's always plenty options. The hotel restaurant dinner was delicious and had a great presentation. We would love to stay longer.

Plussat: Nicely located away from the crowds, but still in the center. Happy they picked us up at the station, because it can be tricky to find the place.

Miinukset: Pool and jacuzzi were not working, due to renovations.

Miinukset: The stay was terrible, cold water, noise, dirty room, cold room, workers starting work at 8 am, they said they will pick us up from the train station and no one came, dangerous constructions happening at the place, things falling down

Plussat: Gringo Bill is located in the center of the town, yet is a very cosy and quiet establishment. Good bar for a night cap. Excellent location to start the climb to Machu Picchu.

Miinukset: .

Plussat: Amazing room (#40) at a beautiful property - would be surprised if it’s not the best in Aguas Calientes. Attentive, helpful and friendly staff (particularly Italo at front desk and Diego at the restaurant). Thanks for making our honeymoon stay such an amazing experience.

Plussat: Superb location and ambience. This is a great place for non-hardcore-backpackers! The food in the dining room is pretty good too.

Miinukset: Not their fault, but beware - power outages can happen.

Plussat: Everything! The staff was so helpful. Breakfast and dinner were included. The facilities were gorgeous. Very easy to walk everywhere we needed to. Staff watched our bags for us while we were visiting Machu Picchu and brought them to the train station for us. Fantastic service.

Miinukset: They only served one type of red wine by the glass.

Plussat: The jungle surrounding the lodge it’s stunning! We got upgraded to a bigger room with fireplace and terrace which we both used and adored! It was pouring down with rain when we were there, which made it even more fascinating! The restaurant and bar are equally good, and the staff is extremely helpful and try their best to satisfy all your needs. It’s sad to read bad reviews about this place because it can’t get any better than this in Machu Picchu Pueblo! (Which is a fairly ugly village literally built on the railway!) Keep in mind you are in the middle of a thick jungle only reachable via train (which does not exceed 30km/hrs) with all the complications that this may cause. Yes it’s a bit pricey, but in the room rate breakfast and dinner are both included, together with being collected or escorted to the train upon arrival or departure with all your luggage. Highly recommended!

Miinukset: It would need a bit of renovation here and there... They use a lot of leather and velvet in their furniture which with all the jungle humidity sometimes smells funny.

Plussat: The friendly, helpful and reliable staff.

Miinukset: The rough floor in the room and not being able to connect tothe wifi in my room. Each day I had to have staff open the safe as it seemed to loose the PIN after a few hours.

Plussat: In overall the facilities are very nice, the dinner was very good, as well as breakfast. The are is very nice.

Miinukset: The staff was very unpersonal and cold. There is almost nothing included in the SPA area except the hot pools - all the sauna are for extra charge. We needed to wait for transfer service in train station because nobody came to greet us. After calling the hotel, they suggested to contact the staff from other hotels to help us because "their representative is definitely there". We were informed that the hot breakfast is available only once we had finished the regular breakfast, the staff was so occupied with their mobile phones that apparently it was not the first priority to bring us the menu. It wouldn`t be the problem on normal holidays, however once the entrance in Matchu picchu is scheduled very early in the morning and we had to wake up at 5 a.m. - we didn`t plan hours for breakfast, so due to the fact that we ordered the hot breakfast so late, we were late also for Matchu picchu. It`s not acceptable for the hotel which charge 500 USD per night, they should train their staff accordingly.

Plussat: The location was perfect. Food was excellent. Staff was friendly and attentive

Miinukset: Nothing

Plussat: We like everything the thing that is in the middle of the nature, surrounded by plants and so many orchids. The hotel included different excursions so will recommend making your staying longer so you can enjoy them. The food is amazing, delicious more than could expect it! Rooms are comfortable like little cabins, rustic and beautiful. Love everything about the hotel!

Plussat: Fireplace in room ready to light and enjoy! Super comfy chairs and couch with bird watching views Nature trails and bird watching guides were great. Food was excellent Staff was terrific, friendly, if anything, over explaining the hotel offerings.

Miinukset: Lots of rough stone steps between entrance and rooms (48) like a four story walk up. But nestled in scenic river gorge, this was a small price to pay.

Miinukset: Rooms were really damp.

Plussat: Lovely room - we booked the Junior suite which has a wonderful balcony, with views of the river below. Perfect place to chill with a cold beer and nibbles. Great breakfast too - lovely to have ‘proper’ bread and juice.. Highly recommended.

Miinukset: Nothing

Plussat: Location

Miinukset: None

Miinukset: The carpet, bathroom seemed dirty. Everything seemed to have NOT been renewed since 1900 year. The balcony windows were without any sort of noise proof and it was a nightmare staying in the room (not to mention sleep at night) cause of the river noise.

Plussat: Location. Friendly helpful staff. Big room, comfortable bed, great shower.

Miinukset: Nothing really - range of breads at breakfast could have been wider, but that’s all

Plussat: Relatively updated, Excellent front desk staff!

Miinukset: Silicone around sink needs to be scraped off and redone- a bit of mould underneath. Otherwise lovely stay

Plussat: lets just say I really miss this place.....I really do

Miinukset: a pool... but with all the activities just head for the Hot Springs....right down the street

Plussat: Great location. Safe and secure. Nice room with a fabulous view of the river. Extremely accommodating staff who wanted to help in any way they could to help ensue our trip to Machu Picchu was smooth.......Finally, and most impressively -I left a reasonable amount of money in the room on check out by mistake......the staff found the money when cleaning the room and searched me out to return it !

Plussat: Staff was very friendly and welcoming. I felt that breakfast selection was good. View from the window to Urubamba river was very nice.

Miinukset: Our room had a very strange strong smell of something similar to mould. Hard to say what it was but it was very unpleasant. It was quite of disappointment considering it was supposed to be 4 star hotel.

Plussat: Hotel was newer and is modern, so was very clean. It is also located right at the arrival train station and a short walk from the bus to Machu Picchu and the departure train station, so it was very conveniently situated. Additionally, the restaurant (where the breakfast buffet is set) has beautiful views of the Urubamba River and the hotel also offers a reasonably priced late-afternoon check-out option (till 4 PM) that we made use of.

Plussat: Staff was absolutely exceptional! And the room was spcious ,overlooking the river. The buffet breakfast was one of best we have had in Peru.

Miinukset: A pool or hot tub would have been nice, especially after the Macchu Picchu hikes, but no complaints about property or staff.

Plussat: Everything was perfect

Plussat: Great bed and breakfast good location

Plussat: Staff was very welcoming - especially Julio, Romualdo and Dianira, and very clean room with excellent view made our stay very pleasant.

Plussat: Location was really good, easy to hop off the train right into the hotel and the view of the river and mountain is just breathtaking.

Miinukset: It was kinda hot at night.

Plussat: Location and clean, modern facilities.

Plussat: Everything. I highly recommend this place which was just perfect. The location, very close to train station and bus to Machu Picchu. Everything is walking distance. The view on the river is amazing. The delicious buffet breakfast The room and comfort

Miinukset: Nothing Maybe the view from our room that was on train station side. The other side of the building you have such wonderful view on the river, I wish I had this view. But for one night it didn't bother us, and we could still enjoy the beautiful view at breakfast 6th floor

Plussat: We stayed in the couple's corner room with the view of the river and mountains. It was an incredible view and clean hotel. We absolutely LOVED it!

Miinukset: Breakfast only went until 10am. We slept in one day and weren't able to get the complementary breakfast. Other than that, it was a great hotel experience..

Plussat: Our view was fantastic, right next to the Urubamba river and the sound of the river made for peaceful sleep

Plussat: This place was amazing! The staff from top to bottom was extremely friendly, polite and very accommodating. Our river view room was very clean and extremely comfortable. We got engaged during our trip and came back to a beautiful set up on our bed. The bathroom was great, very clean, with good control of the water temperature and great water pressure. Breakfast was delicious! Our favorite were the natural fruit juices- papaya in particular. We wish we knew this was a chain hotel so that we could have also stayed at their other locations while in Peru. We will definitely recommend this property to others and will look into the Hotel Ferre chain when we return.

Miinukset: There is no air conditioning. We particularly prefer to sleep in a very cold room, however we still slept very comfortably.

Plussat: The Staff were so friendly, efficient and polite

Miinukset: The toilet did not flush all the time. I had to use the pail to flush it. It only worked 3x since my stay.

Plussat: The staff was amazing. We checked in Thursday, March 5th around 9:00 pm in the evening. I wish I could remember the name of the front desk host because he was so nice. He met us at the train station, got wine for us and ensured that we had breakfast when we woke up at 6:00 before heading to Machu Picchu. The breakfast/dinner room staff - a very young man was so nice and attentive. The rooms were very clean and we were very happy staying there. Thank you

Miinukset: The coffee in the coffee pot was not warm.

Plussat: Good breakfast, great location, free storage for luggage, great TV (Netflix and Amazon Prime)

Miinukset: There is a railway track right next to the hotel which runs through aguas calientes, be prepared for a loud awakening if your room is facing the street

Plussat: Great place..!!! Delicious breakfast..!!! very clean and excellent customer service..!!

Plussat: The view was amazing and the staff was extremely friendly

Miinukset: The room was extremely humid due to the location of the river. But the view was worth it.

Plussat: Excellent staff at front desk.

Plussat: Breakfast choices and the staffs were friendly and helpful.

Plussat: Nice location, closed to the train station. Breakfast was really good.

Plussat: Close to the station

Miinukset: Room without exterior window, very humidity, noisy..

Plussat: The breakfast start at 5 am!!!! Amazing because you have possibility catch the first bus to Machu :)

Plussat: Hotel Andino is a good choice for those staying in Machu Picchu Pueblo. Once the reservation was made, they reached out to me to offer to meet me at the train station. (Either though it turns out the town is very compact, it was a nice gesture.) Diana met me at the station and led me to the hotel. The room was decent-sized, bathroom had plentiful hot water, and the wifi was free and fast. Breakfast was ample, and they start serving at 5 am, which makes it possible to have breakfast and still get to the Machu Picchu bus if you have an early time slot. Another nice touch was that they have hot water for tea/instant coffee at the lobby and on each landing. My train didn't leave until late in the afternoon, but they let me leave my luggage and then also hang out in the lobby after checking out.

Miinukset: The biggest drawback for the hotel is that it is right next to a local bar that starts blasting music from the afternoon on, and you can hear the "thump-thump-thump" even if you are on an upper floor. I'm not sure if this is standard for hotels in Machu Picchu, but the checkout time of 9 am was pretty early. Also, while I didn not encounter any problems, I thought the system of leaving your key at the front desk (which was often unattended) was not very secure.

Plussat: The staff was amazing! The front desk guy was so awesome! He met us at the train station, helped us print our Machu Picchu tickets, and even after check out let us keep our bags there so we would t have to carry them around while we explored before our train home.

Miinukset: There seemed to be some confusion with my reservation. It was a last minute booking and through hotels.com to book.

Plussat: everything was alright. the room was exactly like on the picture. the bed was comfy and the breakfast starts really early. The place is located in a convenient place, yet without the noise of the train.

Miinukset: there wasn't anything that I didn't like

Plussat: The staff was very unfriendly. They just ignored our questions or request. As if we were not welcome. Never had that kind of experience before.

Plussat: The location was great

Miinukset: There was no window in the room. But if you go to the Machu Picchu and you just wanna sleep there,its quit ok

Plussat: Kind and well-English speak staffs are there. As I left this hotel at 5 am for MachuPicchu, they gave me packed breakfast (sandwiches, bananas, cereal bar, juice) and had kept my backpack untill I came back. comfy bed, warm shawer and coka tea survice were also nice.

Miinukset: Suddenly we had blackout, but they didn't give me any information nor lights such as candles.

Plussat: Great location and staff

Plussat: Quiet, free internet, lockers for use after check-out

Miinukset: Uphill walk to get there

Plussat: Good hostal. The rooms are clean and confortable, with TV and hot water. The staff is very kind and helpfull. Good location. Great value.

Miinukset: Nothing to complain.

Plussat: You can play pool free of cost all day. They have a nice view to the river and a small restaurant with good food. The breakfast is served very early and it's nice to have it if you plan on going to Machu Picchu very early.

Miinukset: The rooms are humid and they have really small windows. Bathrooms should be cleaned often. I am a heavy sleeper but if you aren't, you'll be disturbed by the noise of trains and the river

Plussat: Staff. And big rooms comfy bed

Miinukset: . Great value for money

Plussat: Good price

Miinukset: When upper bunk, you can use power point only in the locker

Miinukset: No kitchen to cook

Plussat: The location of the hostel is good. Hostel is clean. Staff very friendly. Beds one of the most comfortable I have ever gotten in a hostel.

Plussat: Breakfast was good- and opened early (4;30am) to allow travellers to get to Macchu Picchu early, close to train station,markets.

Miinukset: room was cramped, lacked ambience and extras

Plussat: Delicious meal, extra-friendly staff, safe location, clean room, hot water!

Miinukset: Staff English skill limited

Plussat: Very clean, nice room, big bed.

Miinukset: Coffee was sludge from instant powder

Plussat: Great location, big and comfortable bedroom and bathroom

Plussat: Close proximity to the train

Miinukset: The breakfast was horrible

Plussat: Location was wonderful. Just a short walk to the Main Street but still quiet at night. The bed was comfortable and the facilities clean. Staff were very understanding about us waiting for the afternoon train in the lobby. Highly recommend!

Plussat: I am one of those people that will search for the best possible hotel at the best rate. While there are nicer hotels in Aguas Caliente that will cost you hundreds of dollars a night, Inti Punku was a very satisfying stay for a reasonable rate and satisfied our needs, which was really just a stop over for Machu Picchu. What I like about Inti Punku, First, they upgraded us to a suite. If you can do this, I HIGHLY RECOMMEND. We got a corner room (608) that overlooked the mountains and you can hear the river below. At first sight I wasn't sure if I liked being so close to the train track, but this was not an issue at all. The room was so peaceful and quiet. We woke up to stunning views, this really is one of the best spots in town. And I would opt for it over other locations. It was very central to everything. The room was clean, well lit, lots of space (luckily we were in a suite). The bed was comfortable and there was endless hot water for showers, and an exceptional bath tub, which I enjoyed very much. The food was standard for Peruvian continental breakfast, they will do eggs any way you like, which was very nice. Fresh fruit, juices, coca tea, the usual. For one or two nights this is a good option and I would do it again given the good price, comfort, cleanliness, and OUTSTANDING STAFF. BONUS: if you're looking for a good cafe check out INKANI on the road to the hot spring baths.

Plussat: It is close to the train station.

Miinukset: The staff is unreliable, they told me they would be available in the morning for a early checkout ( has to climb the mountain by 6 and take the bus by 4:30) but no one was available until 5:15 ... And I lost the first bus and precious minutes with no rain (it rained all day long ) The don’t have fan in the bathroom so if you take a shower you will have vapor all over the room. In booking they said they will charge before I arrive but I was charged at the door and last but not least the room was close to a river and there is no noise cancelling so was unbearable for a light sleeper like me to rest... in a nutshell a horrible experience... really regret booking them...

Plussat: Location is good,but really not recommend.

Miinukset: Quite dissatisfied. First of all, there was a bad smell in the room and it was cold, so the receptionist took out the heater at my request. Second, the whole floor is cut off twice a night, not the whole block, just the hotel. Third, the hot water switch in the toilet is broken, so there is no hot water. The reception staff do nothing to solve it so I have to take a shower in someone else's room that day. Fourth, breakfast starts at 5:30. In order to catch the bus early in the morning, we asked the reception staff if we could have breakfast at 5:15 the day before, and she agreed. In the morning, no one was there. Last but not least, the reception staff promised us to check out at 2pm the day before, but denied it the next day!

Plussat: Very nice place! They gave us a wonderful room. Very happy with their hospitality.

Plussat: Located just next to the river what was great at first but later was very noisy for sleep

Miinukset: High Humidity in room

Plussat: We've been to two different places while in Aguas Calientes, and just comparing the two this one had two very good things. First, there was a heater in the room. And second, the breakfast although pretty similar was of a way better quality.

Plussat: Very close to the train station

Miinukset: It’s located on a very humid area, so rooms have a musty smell

Plussat: Super close to the train station - just a walk across the tracks. Nice view of the river out the window. Hot water and comfortable rooms. The river was noisy but provided almost a white noise for easy sleeping.

Miinukset: The staff we interacted with did not speak English even though most establishments in Aguas Calientes have English speaking staff due to the number of English speakers that travel to Macchu Pichu. That made it difficult to communicate about the timing of arrival and departure, and how and when to catch the bus to Macchu Pichu and whether or not we could store luggage (it turned out the answer was yes).

Plussat: Super location, great starting to Machu Picchu. Hostal very pleasant, clean with fresh bedding. Reception staff didn't speak in English but was very nice. Good breakfast.

Miinukset: Only minus: noisy river near hostal, but we slept very well.

Plussat: Our room exceeded our expectations! Very comfortable bed with nice amenities. The staff were extremely helpful, answered all our questions and offered local advice. The place is a 30 minute walk to the base of Machu Picchu, and is in a fun part of town, but quitet at night! Also the breakfast is AMAZING! Best fresh squeezed orange juice we've ever had. Highly recommend staying here -Lisa and John

Miinukset: The shower never got hot.. warm, but not hot

Miinukset: Room was so close to the trains that I could not rest or sleep!

Plussat: OK breakfast and the location was satisfactory for getting to Machu Picchu and finding restaurants. Nice front desk staff.

Miinukset: Noisy. Very near the train and lots of street noise.

Plussat: The staff was very friendly and helpful with all of our questions. They are very knowledgeable about Machu Picchu.

Miinukset: Due to the humidity in the area the windows in both the bathroom and bedroom could use a liitle more love when cleaning.

Miinukset: Bruit train Checking out 9am

Plussat: The woman at the front desk was very friendly

Miinukset: Incredibly loud at the train station all night, everything in the room was damp when I woke up

Plussat: keskustaassa,lyhyt matka kaikkialle,hyvä aamupala

Miinukset: äänieristys huono, käytävästä kuului äänekäs puhe sanasta sanaan

Plussat: Location was okay. Small town after all.

Miinukset: Bathroom looked old and dirty. Breakfast was like nothing. Staff was difficult to communicate.

Plussat: Great room, nice bed, hot water

Miinukset: Weather