Machu Picchu hotellia

Plussat: The view is wonderful and hotel was clean and cozy

Miinukset: I didn't like the fact that we were charged 100$ for a massage in an awful spa! False advertising as a 5star when they are a three star hotel maximum! Our massages we later found out were given by the gardener and the housekeeper! I'd like to file a complaint as when I said we were unsatisfied, the front desk manager just shrugged her shoulders and offered us nothing.

Plussat: They treated us like royalty on our honeymoon (the only place on our trip to South America that really took note).

Plussat: Customer attention and service level was excellent.

Miinukset: Initial room given was unacceptable and had to request changes.

Plussat: nothing

Miinukset: - Place. We booked "river-side" room. They didn't say that between the hotel and the river there is a road, on which constantly go buses to Machu Picchu, starting from 5 am. So no fresh air at all, only traffic fumes. No quietness. - Poor quality of building, poor quality of furniture, poor quality finish. Spiders in the room. It is not a five stars quality at all. - The reception staff didn't meet our requests. We asked for some important booking thing, but they didn't do.

Plussat: The staff was excellent! They were courteous, professional, and very prompt. We were made very welcome immediately and the service remained until they dropped us off at the train station to leave. The location is perfect for visiting Machu Picchu and is conveniently located close enough to the town to sight see but far enough out not to be overly crowded. The food in the restaurant was amazing in taste, quantity, and display. The concierge was very helpful whether it was getting tickets for Machu Picchu or booking the cooking class. Every member of the staff treated my wife and I as if we were the only guests in the hotel. It was that kind of personal service where they even took the time to learn our names prior to talking with us.

Miinukset: I really can't think of anything bad to say about or stay at the hotel.

Plussat: Beautiful hotel. Great location Had free things to do at hotel- cooking classes, evening cocktails. Great with kids- did Peruvian cookie class, staff brought puzzles while we were hanging out. Great massage.

Plussat: The staff were incredibly welcoming and friendly, from our complimentary welcome drinks and appetizers to the ability to bring in a spare heater when our Cali-senses weren't cut out for the Peruvian winter. We also purchase a room to include breakfast, and received a complimentary upgrade, a free ceviche/pisco sour class, some Inca Cola and waters in our room, and a few little treats left by the staff. I can NOT understand why anyone would pay the $700-$900 at other nearby hotels when this one was so perfect and beautiful. Highly, highly recommend, you won't regret it. Some of the best service and stay I've ever experienced.

Miinukset: Honestly, other than the room being a bit chilly (they brought us an extra heater when I called) i can't think of a thing!

Miinukset: We had a 13 year old with us and the charge was a bit too much. But they tried to accommodate us as much as possible.

Plussat: Fantastic room and view

Plussat: The food was amazing! A huge Breakfast, a 3 course gourmet dinner and evening cocktails were included. The location is perfect. The buses to Machu Picchu are just down the road (about a 15 minute bus ride up to Machu Picchu) and they will drop you off right at the hotel when you come back. The staff was very helpful and friendly.

Miinukset: The spa was great but small. More services (like pedicures) would have been nice.

Plussat: The room is warm and the bed is very soft and comfortable. The breakfast is very nice especially their dessert is so good. Staffs are nice and the bartender is very professional. When I checked in their staffs gave me some nice drinks and desserts very sweet. I highly recommend this hotel!

Plussat: Beautiful decorated luxurious hotel with excellent facilities. Dinner was included and was of gourmet quality. A waiter by the name of Jesus (Hesus) was so kind, helpful and attentive. He arranged for a particular meal to be cooked for my sick husband (outside of the set choices) then personally delivered it to him.

Miinukset: Unless one is staying more than 1 day it is almost impossible to make use of the facilities therefore it makes the rooms expensive for what you can use. Nonetheless if we came back to MP we would probably stay here again.

Plussat: Staff location amenities were excellent. Best place to stay near Machu Picchu.

Plussat: Beds comfy, location good. Easy to get around.

Miinukset: Big waste of money. Over-rated, don’t waste your time. Staff hopeless. Check in slow. Room wasn’t ready. All inclusive but food terrible, no alcohol included, mini bar had a bag of nuts, water & Pepsi. The hotel doesn’t have aircon!!!! Can u believe s 5 star place with no A/C? The rooms were hot and humid, there are no blinds in the rooms. The hotel tells you not to drink the tap water so we ordered a bottle of water with our meal, only to be charged for it. Little things like this really annoyed me. The room tv was hidden in a cupboard and the size of s laptop. Very basic accommodation for the price. Stay somewhere else.

Plussat: It is probably the best hotel in Aguas Calientes, a place that’s existence is only due to Machu Picchu and is not worth visiting except for the world famous inka town above. The Inkaterra Hotel surely makes the stay more comfortable than most alternatives. The eco concept is also good, as is the included dinner and breakfast.

Miinukset: The open air hot pond and the whirlpool were dirty and seemed not be used at all by guests (see picture). For this price, the hotel should also assist with the transfer up to Machu Picchu. The guy at the reception could not even point to the right location of the bus ticket sale on the map. More service on the obvious reason for visiting the hotel would be appreciated. We clearly expected more for this price.

Plussat: The pillows could be better

Miinukset: the light comes trough the window very early . Only a very light white curtain . Great light in the room for the day but not for rest .

Plussat: The location, the service, the room, the food, the tours. the Spa. Everything was perfect. We travel frequently and this hotel is outstanding.

Miinukset: Having to leave after a 4 night stay.

Plussat: Breakfast and Dinner was included in our deal and they were wonderful!

Miinukset: Couldn't keep the fire lit in our fireplace. ;(

Plussat: The magical setting The dinner and breakfast The staff friendliness The colibris and other beautiful birds in the garden

Miinukset: The rooms are a bit dark and not well noise-proofed. The spa ponds are a bit too small if you seek quietness For the price , maybe the hotel should propose a private transfer to the Machu Picchu site, avoiding a loooooong waiting time for buses.

Plussat: Beautiful grounds. Large beautiful room. Peaceful in a crazy busy town.

Miinukset: I paid $800 for a deluxe junior suite which was supposed to have a jacuzzi and separate sitting area. Instead they put me in a regular room with 2 chairs, stained rug and a scratched, dirty bathtub. When I asked to speak with the manager, the first time he was not available and the second time he was in a meeting

Plussat: Fireplace in room ready to light and enjoy! Super comfy chairs and couch with bird watching views Nature trails and bird watching guides were great. Food was excellent Staff was terrific, friendly, if anything, over explaining the hotel offerings.

Miinukset: Lots of rough stone steps between entrance and rooms (48) like a four story walk up. But nestled in scenic river gorge, this was a small price to pay.

Miinukset: Rooms were really damp.

Plussat: Very modern and upscale by Aguas Calientes standards. 5-minute walk to town center, rail station, etc. Very comfortable room and bed. Dependable WiFi. Excellent complimentary breakfast that was available early enough in the morning so we could take a very early bus up to Machu Picchu. Staff was cordial and helpful.

Miinukset: I have no negative comments about the hotel or staff.

Plussat: The staff went above and beyond to collect our luggage at the train station. They were very responsible and helpful.

Miinukset: Just some extra photos would be helpful. Overall delightful

Plussat: Beautiful, new, clean property. With hot shower and heat. The staff was very professional.

Miinukset: There was nothing not to like

Plussat: Everything is well organized. We were picked up from the train station and they carried our luggage to the station to meet us on the day we left. Staff are very helpful.

Miinukset: Nothing

Miinukset: Shower drains slowly.

Plussat: Everything was amazing. The staff was incredibly nice and accommodating. Room was excellent and the food was great . Perfect location to the citadel S

Miinukset: Staying longer.

Plussat: Great location, clean and comfortable

Miinukset: Nothing

Plussat: Tierra Viva Machu Picchu is a modern but classic Hotel in Aguas Calientes and was the best choice for us to visit Machu Picchu. We had a beautiful and very clean room with a view over the beautiful mountains and the river. The staff was really helpful and so nice. They even bring you chocolate every evening to your room. And the breakfast was the best we had on our journey through Peru. They have everything you want and you can start your breakfast from 4:30 am. The restaurant ist also nice for lunch or cocktails in the evening. If you are planning to visit Machu Picchu, Tierra Viva is the best choice!

Miinukset: -

Plussat: Ok for its purpose, visiting Machu Picchu. Clean and fair conditions. Breakfast ok.

Plussat: I strongly recommend staying here when in Cusco.

Plussat: Breafast was good, but not great.

Miinukset: The hotel is a little bit dated and can use some restoration. we found that the property rooms don't have A/C, but actually this was not that much relevant since we travel during winter time. I can imagine that that A?C should be the standar on this level/price of hotel.

Plussat: It was beautiful and serene. My mom and I opened the windows and slept to the sound of the roaring river. It was magnificent. At the price we paid, we just wish we had free water for the entire stay. You are not allowed to drink the water, that includes using bottles water for brushing your teeth. The breakfast buffet was pretty good. The view was magnificent. Make sure you ask for eggs from the person working at breakfast. They are free, but are made to order. You won't get any if you don't ask.

Plussat: Nice stay- comfortable rooms with big bathroom and jacuzzi. The hotel is right next to the train station, and close to many restaurants and cafees.

Miinukset: The hotel is just next to railway tracks so there was some nice from the trains.

Plussat: Everything was just perfect

Miinukset: Nothing

Plussat: Perfect location near everything in town (restaurants, shopping, etc.) and right across from the buses to Machu Picchu. Rooms very comfortable and clean with excellent hot water for a bath in the large tub after hiking in Machu Picchu! Recommend getting a room on the river side for a likely more quiet stay.

Miinukset: Everything was excellent. A room on the street side would likely be a little noisy.

Plussat: Modern equipment and spacious rooms

Miinukset: Service can be disappointing.

Plussat: Great view of the river! Great location, was met at the station by the hotel. Wish we had stayed 2 nights!

Miinukset: The only issue we had was the cold tap of the bath didnt work, so we had to keep filling the kettle from the sink to cool it down which took alot longer thab needed.

Plussat: Everything. The hotel, the staff, the location, the river view, the Jacuzzi, the cake in the room!!!

Miinukset: Nothing. Everything was great.

Plussat: Very charming and beautiful room. The staff were exceptionally kind and helpful. Would recommend this hotel to anyone.

Miinukset: Nothing.

Plussat: Everything was just perfect. Staff are very friendly and helpful.

Miinukset: Nothing

Plussat: Amazing view of the river, spacious room, jacuzzi and located right next to Machu Picchu station

Miinukset: Comfort features like bathrobes can be added

Plussat: Breakfast, lunch and dinner were included in our deal and all were excellent!

Miinukset: Everything was wonderful! The staff was very friendly and helpful!

Plussat: 1 - The food is excellent and the eucalyptus ice-cream is out of this world. 2 - The entire staff is so sweetie and very friendly. 3 - The location could not be better. It is steps away from Machu Picchu. 4 - The wifi works well in the room.

Miinukset: 1 - It is ridiculously priced for the overall quality and even for the location. 2 - The carpete in the room is disgusting dirty. 3 - The bed is not so comfortable. 4 - The shower is way too tiny making it very difficult to take a shower. 5 - The shower door does not close all the away, letting the water splash all over the bathroom floor. 6 - The bathroom is constantly stinky even after flushing. It feels like there the sewer line is open right side the bathroom.

Plussat: Everything great place, great staff, great service, amazing location

Miinukset: Cost way too much even with food and drink included. They should also shuttle every guest up and down to Agua Calientes not just high paying hiram bingham train guests.

Plussat: Right next to entrance of Machu Picchu. Very helpful and friendly staff who very efficiently and graciously handled every request.

Miinukset: Restaurant service could not be faulted but quality of food and selection needs improvement for a hotel of this price level.

Plussat: Let's start with the obvious: the location! Staying here means you are at the entrance to the citadel. You don't have to queue for a bus in the early hours of the morning, you don't have to queue for a public toilet, you can come for lunch or drop off a jacket or whatever in the middle of the day... etc. The convenience factor is through the roof! But, you're paying for it. That aside, staff service is great. Special mention must be made of Antonio who took such good care of me when it came to food and drinks and general advice for my visit to the citadel. The pisco sour tasting was fun and the live music at dinner was great (I had an all-inclusive package). .

Miinukset: The hotel itself is not as luxurious as I thought it would be. Take this establishment and put it anywhere else and it would be completely over-priced. But, I suppose that's the nature of a monopoly...

Plussat: The location! You are right outside Machu Pichu ruins. So you can be the 1st and last to explore. We arranged 2 tours through Belmond, and our tour guide Bell was amazing. Food at the restaurant was tasty. We also booked their incredible train experience and staff at the train was very attentive and made us feel very special.

Miinukset: We came to celebrate my 40th birthday and notified the hotel a few times about this special occasion. But during our stay they seemed a little clueless and didn’t pay much attention to details. For a hotel of this level and price point we expected better attention to details. One of the ladies that works in the restaurant is a little awkward with her topics of conversation (her 1st was about a political issue in my birth country, not appropriate during birthday celebration while she tried to sit us at the worst table in the restaurant). Also the hotel’s response communication prior to arrival was very slow.

Plussat: Staying right at the entrance to Machu Picchu. Great breakfast and service.

Miinukset: Since it is located in a protected area, there is no AC in the rooms and it can get really hot! It is the most expensive hotel in the area but you are paying for the location

Plussat: Belmont Sanctuary Lodge is perfectly well located to visit Machu Picchu. There is no better way than staying overnight at the site of the Inca Sanctuary at Machu Picchu. You go to sleep and you wake up in the morning with a magnificent view of those wonderful mountains that represented gods for the Incas. You can fully feel the sacredness of the site and you understand why the Incas built their sanctuary among those imposing peaceful mountains. However you also pay a high price to be able to enjoy all that peace and sacrosanctity. What you get on top are great comfortable rooms, ours had its own "front yard" where you could relax and look at the splendid environment. The minibar is included in the price. The hotel has a big green space which offers the possibility to relax outdoors on extremely comfortable sofas and chair lounges. The service is legendary and outstanding. The employees are aware fo the price you paid. The food at the restaurant is delicious, natural and authentic. The chefs offer a range of plates of Peruvian cuisine from which you can choose from. When you arrive by train at Aguas Calientes someone from the Lodge is waiting for you, he helps you buy the bus tickets and takes care of your luggage. At you arrival you are welcomed when stepping out of the bus and check in is made easy. The hotel arranged a tour of the Sactuary upon our arrival and another tour the second day to hike up on Huayna Picchu. Both tours were a delight and going up to Huayna Picchu was a fantastic work out. Our tour guide Ronaldo was extraordinary, higly educated and knowledgeable. We highly recommend Ronaldo. We also had an introduction to Pisco and a demonstration how to make a Pisco Sour. The lodge offers the possibility of using a refreshing and washing room after having done the check out. This was extremely nice and we appreciated taking a shower, refreshing and changing our clothes after our day's hike.

Miinukset: Hard to communicate with staff..found resturant staff in professional for rate of the hotel

Plussat: The location

Miinukset: Size of the rooms and limited amenities. I should have done more research regarding the amenities. Given the location I understand why far less is offered however I thought there would at least be a spa and larger lobey.

Plussat: Great location next to Mashu Pishu entrance Friendly attentive staff Good food

Miinukset: Small rooms Paid extra 300 dollars for a delux room , not much different from a standard room. In fact the standard room had a better view overlooking the garden , ours a galvinised roof top ! Reception short of staff could not cope Very overpriced for the facility and poor value for money !

Plussat: Proximity to train station

Miinukset: No windows

Plussat: excellent location in front of train station close to bus stop to MachuPicchu beautiful river view!!(room 201) staff was so kind!! welcome "3" chocolate cakes! hot shower, confortable bed, warm room. definitely stay here again!!

Miinukset: nothing

Plussat: Comfort, cleanliness, location, kind and helpful personnel.

Miinukset: I really liked the hotel; however, the single room had no outside window but a covered window to the hallway, which I believe made the room less sound proof, so I could hear all the sounds from the hallway and woke up earlier than planned.

Plussat: Everything was perfect

Plussat: The location!

Miinukset: The shower would drip out

Plussat: very friendly staff. Great restaurants nearby.

Plussat: Met at train station and helped to buy tickets to Machu a Picchu

Miinukset: Room trackside a little noisy

Plussat: Reception staff were very helpful and friendly. The room was spacious with a large window giving superb views of the river and mountain. Maybe the best view in town. Breakfast had a good choice.

Miinukset: You have to pay for the bottles of water in your room. We had to ask for an adaptor to allow us to plug in anything with two round pins. And in the fridge we found a sandwich left by a previous guest.

Plussat: Quiet and nice view. Very polite staff.

Plussat: The reception staff was great, meeting us at the train even though we didn't request this), helping us get bus tickets for Machu Piccho.

Miinukset: The hotel is business standard. The dining room was overpriced, strange and not very good -- in the basement.

Plussat: Close to the station which is good and bed in case you want to sleep in

Miinukset: The staff didn’t care about you - you just another tourist they can grab the money off. Even simple information about Machu Picchu not available.

Plussat: Location and clean, modern facilities.

Plussat: Perfect if you want to stay in a clean place !

Miinukset: N/A

Plussat: I really enjoyed our stay at Panorama BnB. They did a great job keeping the hotel simple, yet clean and a positive experience. While the the rooms where bit large, they were very comfortable and overlooked the river running through Aguas Calientes. Just a short walk to the bus and train station. Oh and lastly, their breakfast included with hotel stay was superb! The best we’ve had on our two week travels through Peru! And final bonus, they let us keep our bags at the hotel after checkout until our train departed - this was a lifesaver for our final day at Machu Picchu!

Miinukset: None. Overall it was a great stay and exceeded my expectations!

Plussat: Great

Miinukset: Only the four flights of stairs, smell in the bathroom

Plussat: Location was nice and close to the bus and train stations, but not too close. We liked being a little removed from the main streets of Aguas Calientes. Loved the sound of the river outside enjoyed the view from our 4th floor balcony . Beds were comfortable. Bathroom was good, but a little small. Breakfast was good; we appreciated the cooked to order eggs.

Miinukset: Nothing. The price was a little high, but it was very reasonable for Aguas Calientes.

Plussat: At the end of town (5 minute walk at best). Less people! So nice to stay out of the busy town... So worth it. View of the river from all the rooms.

Miinukset: It's not the properties fault - next door (both sides) they are rebuilding. This is a little noisy during the day ... Only during the day. ALL the buses going up and down the mountain pass by (every 5 minutes) Not a big deal since you won't want to be inside your room much (so much to do and see). At night it was quiet (buses only go by during the day... All day...to Machu Picchu.

Plussat: Super friendly receptionist. Gave us good information about Machu Pichu. After checking out, Stored our bags while we went up Machu Pichu. Gave us free teas after we returned from our trip up the mountain and free use of wifi again. Room had lovely views

Miinukset: No place to put our toiletries whilst in the bathroom but for the price, great value

Plussat: A few minute walk from the bus station, and the second closest hotel in the pueblo of Machupicchu to the 2ish hour hike up the mountain--so it's ideal for anyone going up to Machu Picchu on wheels or by foot. They serve a nice buffet style breakfast at 4:30AM with a friendly employee (didn't catch his name) who doesn't seem to mind working that early. Went their with my father, and it was a great time! Would stay there again

Miinukset: nothing!

Plussat: Wonderful hotel in Aguas Calientes (Machu Picchu Pueblo). The breakfast was great and starts at 4:30 am in case you want to get to Machu Picchu early. The staff was very helpful and friendly. The location is pretty good, as you have a great view. The only downside is it is down a hill and there was construction next door.

Plussat: The breakfast that is included in your stay is phenomenal. The lights in the rooms are a little dim, but the view out your window is gorgeous.

Plussat: The really friendly staff, the amazing view and great location to get the bus into Machu Piccu. A wonderful place - we'd recommend to everyone!

Miinukset: All pretty good - we couldn't fault it!

Plussat: Staff was very friendly. They provided some breakfast to go for us to take to Machu Picchu.

Miinukset: Everything was good.

Plussat: * Hot water for the shower * good position

Miinukset: i really don't understand how it can have 8.6 in booking * Rooms were extremely dirty!!! plenty of flys in the floor * No hot water in the sink * Limited breakfast * room really noisy

Plussat: The staff are very nice. and helpful.

Plussat: Everything is perfect! Breakfast ready from 5am very helpful for guests who want to start early trip to Machu Picchu. Staff friendly and helpful. Hot water and tea available 24h near rooms. Safety box and Aircon available although I didn’t use them. Room is not cold and it is winter. Bed comfortable. Restaurants and grocery nearby. Short walk to train station. Stay here!

Miinukset: Nothing

Plussat: I was satisfied with this hotel. hotel is very clean. and staff is very kind. thank you :)

Miinukset: nothing

Plussat: The staff was amazing! The front desk guy was so awesome! He met us at the train station, helped us print our Machu Picchu tickets, and even after check out let us keep our bags there so we would t have to carry them around while we explored before our train home.

Miinukset: There seemed to be some confusion with my reservation. It was a last minute booking and through hotels.com to book.

Miinukset: I booked 2 single rooms and got a room with 3 single beds for additional guests to stay and another room with a double and single room again for up to 2 other people to stay. That was unacceptable accommodations.

Plussat: Breakfast takeaway was great

Plussat: Friendly staff with great advice on how best to visit Machu Picchu. Lovely cafe in front with great coffee, hot chocolate and cakes.

Miinukset: Nothing to dislike.

Plussat: Good location from train station. Staff was very kindness and gave good advice for visit Machu Picchu. Room is clean but bedsheets had a little bit dirty. Hot shower, free hot drinks (tea).

Miinukset: If you have loudly neighbors your same floor, it’s terrible. Can’t shut down.

Plussat: Central enough, and very clean

Miinukset: Small building, rooms. Could hear everyone coming and going

Plussat: staff is pleasant Décor and looks are ok breakfast is average there is a option for omlette ( included, no additional cost)

Miinukset: very cramped space, small rooms, short beds not enough for 6 ft person. Bathrooms are very small. Whole hotel is about 100 feet wide. very poor internet in the rooms, ok internet in the lobby.

Plussat: Location is great, staff very friendly. We would stay again, even if it is not superb is more than enough.

Miinukset: Breakfast was poor, I would rather have less items but fresh than a lot with low quality. The hotel is ok for the place, but little bit outdated and not clean as we would wish.

Plussat: Perfect location across the train station. Safe, good restaurants around, shopping

Miinukset: I guess the only thing will be the noise of the train passing by... it was not a problem for us. We slept like babies

Plussat: The friendly staff. Someone met us at the train station even if there was no need because our travel agency had a guide meet us. I also liked the early breakfast at 5am. That’s convenient for guests who want to go to Machu Picchu early.

Miinukset: It takes a long time to receive your receipt. We checked in at about 4:30pm and got it after our early dinner.

Miinukset: Hotel was very nice - the room i had was extraordinary due to its view and feeling that you were hovering above the rapid river outside the window. Lastly the staff was very kind and went out of their way for me. In particular the front desk girl Chris was absolutely spot on with her recommendations and her attentiveness to all my sometimes difficult travel requests. I travel a great deal and it is rare that I find a person that was that helpful and aware of what my needs would be as a short term traveler to a historic site like Machu Picchu.

Plussat: The location is perfect, the staff were extremely friendly and helpful and if you get a room on the river side you can hear it all night long which is really relaxing

Plussat: Very central to town. Right next to the place that the bus to Machu Picchu leaves from.

Miinukset: The water in the river is misleading since its mostly a dry stream through a majority of the year except the rainy season. The wifi didn’t work in our room. And the train passed right in front of the entrance. While this was a novelty, it did get a little loud at times.

Miinukset: Not at all what was advertised. The keys opened all the rooms (not just your own)... nobody to help with luggage. BEYOND expensive for basically a very bad motel. Said there were double beds and there were two of the smallest beds I’ve ever seen in a hotel. Horrendous experience, do yourself a favor and stay far away. Wouldn’t refund or reduce the price, totally unreasonable. Biggest waste of (a lot of) money possible

Plussat: convenience, friendly staff. Our porter came to pick us up at the train station. We opted for the suite and glad we did! The hot tub was a welcome sightn after an afternoon hike to the Sungate, we were exhausted and sore. We took turn soaking in the hot bath.

Plussat: Convenient location and comfortable bed. Dining room staff very nice.

Miinukset: Couldn’t open window or use friends’ terrace to enjoy the river due to mosquitos. Shower got much of the bathroom floor wet. A little overpriced.

Plussat: Staff was very helpful & accommodating. River view room (versus city view) is a must. Location was very central, can't beat it (the train literally drops you off right in front of the hotel). We were given an extended checkout until 12pm so that we could shower and freshen up after visiting Machu Picchu. Very much appreciated! Also booked a Swedish Massage at their spa (therapist was an outside contractor) but was VERY pleasantly surprised at how good she was, definitely recommend after traveling/hiking. Concierge was also very attentive and helpful in providing information & guidance (via WhatsApp). One of the bartenders also saved us as we were late getting back to the hotel to grab our baggage to board the train. He grabbed our things and made sure we got there in time! Thank you!!

Miinukset: The internet worked great downstairs, but was not working in the room. I had to go downstairs to use internet. Breakfast buffet was great, except the corn chowder (which I really wanted) was too salty.

Plussat: Service and good beds. Location

Miinukset: One of our rooms smelled of sweat... not very nice

Plussat: Our room exceeded our expectations! Very comfortable bed with nice amenities. The staff were extremely helpful, answered all our questions and offered local advice. The place is a 30 minute walk to the base of Machu Picchu, and is in a fun part of town, but quitet at night! Also the breakfast is AMAZING! Best fresh squeezed orange juice we've ever had. Highly recommend staying here -Lisa and John

Miinukset: The shower never got hot.. warm, but not hot

Plussat: Convenient location with breakfast included. Starts at 5am which is great when heading out early to Machu Pichu. Fine just for one night.

Miinukset: No lights in the hallway when we went to get to our room and with a lot of stairs that’s dangerous. Very loud at night as well.

Plussat: Extremely large and comfortable bed. Excellent shower pressure. Hotel has a quirky layout which we liked but does need on going maintenance. Lovely breakfast with good selection.

Miinukset: Bathroom was mouldy , especially the ceiling. This is common throughout the region, however a coat of paint may have helped.

Plussat: It's very close to the square.

Miinukset: I couldn't do a hot shower. I asked several times for about 2 hours, but as a result, no hot water was supplied to me. The price-to-value facilities are rather poor.

Plussat: Rooms were good with partial view, we could leave luggage while at Machu Picchu.

Miinukset: Terrible breakfast. Lots of people at same time, not enough tables. Looked like they were saving on the food which is really bad for an expensive hotel. Juice was terrible, diluted with water. Same for the coffee....

Plussat: Easy to find, close to the buses. Staff was friendly.

Miinukset: Rooms have a strong perfume smell, if allergic you should not stay here. Can be noisy in the hallways.

Plussat: location near the main plaza, staff attentiveness

Miinukset: wish they had an elevator :-)

Plussat: Liked the open layout of the hotel- very interesting and unique.

Miinukset: Found a bug in my bed and a GIANT spider in the bathtub, ick.

Plussat: The stylish retro hotel with lots of plants. Roof top terrace. Comfy bed. Hot water shower. Just next to the main plaza but it was very quiet at night. The bus stop to Machu Picchu is very close too. We will stay there again if we go back to Machu Picchu again.

Miinukset: Safety box was out of battery. My friend called the reception to fix it but she could not understand what box we were talking about and we gave up in the end.

Plussat: Very nice place. Staff kind and available. The receptionist helped us with tickets for the tour and gave us useful information. Nice room with all conforts and very good breakfast. Perfect location in the main square close to everything, train station, bus ticket office and bus stop for machu pichu.

Miinukset: Nothing

Plussat: Breakfast was great. Unique building. Close to restaurants and shops. Friendly staff.

Miinukset: The bathroom was not fantastic. There were limited place to hang towels to dry. One of the towel racks broke immediately upon use. Bathtub flexes when you stand in it to shower. No hot water in sink. It just spits out (literally) cold water. Could use some renovations. We could have used a trash can in the actual room. The only trash can was for toilet paper waste in the bathroom. I would like to avoid touching that more than once.

Plussat: Friendly helpful staff, great location and a awesome room

Plussat: Staff were friendly (printed my Machu Picchu ticket for free and helped organise bus tickets), location is good, comfortable beds, hot showers and breakfast starts at 4.15am.

Miinukset: Really noisy. Music is played in the common areas until really late at night which makes it difficult to sleep, particularly annoying if you’re waking up early for Machu Picchu. There is also no WiFi in the bedrooms and weak WiFi in the common areas.

Plussat: Bad Wi-Fi

Miinukset: Very nice and helpful staff. Simple healthy breakfast.

Plussat: It's a nice, clean room. The staff is great and helpful. There's a bar on a rooftop with nice view. We also enjoyed breakfast.

Miinukset: The place is right next to the railway which makes it very noisy sometimes.

Plussat: Great hostel, staff was very nice. Room was decently sized so you didn't feel cramped. Bed was comfortable and there are also large lockers. The kitchen, on the rooftop, offers really nice views of the mountains and breakfast, which was included in the booking, was really nice. You also had the option of buying food as well. Prices were pretty good and the food was great! Kitchen staff, especially, was super friendly!

Miinukset: No Wi-Fi in rooms you had to go to common areas.

Plussat: Cute and homy :D not a fan of the monito tho but the complimentary Pisco sour was good

Plussat: Stuff is very friendly and considerate. I booked my stay on the wrong date, and only found out when I wanted to check in on the supposedly date. I called the reception, and the lady helped me change back to the correct date without questioning. I am really impressed!

Plussat: The staff was really nice, kind and helpful, the rooms were clean and there was a nice rooftop bar.

Miinukset: The wifi connection was bad in most parts of the hostel and non existing in the room. There were also no soap or towels in the bathroom.

Plussat: Super clean room Clean towels Basic facilities they charge for towel no shampoos in bathroom Super cozy

Miinukset: Rooms are slightly tiny Breakfast is basic

Miinukset: My room was directly underneath the snooker table in the restaurant so it was really, really loud there.

Plussat: Good location, the beds were comfortable, the breakfast was excellent.

Miinukset: Their credit card reader was broken and we had to pay cash. One of the bills has a small tear and they wouldn't accept it.

Plussat: The location is great ; a walking distance for the town.The lady was helpful and mad sure we had a brown bag with something to eat for our Machu Picchu journey.

Miinukset: I had to pay cash. I dont like traveling with a lot of cash and I wanted to pay with credit card but ithe machine was 'broken'. I had to change money and since is not a major city, the rate was low. I thought it was a tactic to get paid cash, but I don't know. The Machu Picchu breakfast was missing water or juice but I should had opened it and asked for it before leaving in the morning.

Plussat: Awesome place for very reasonable price. Near to the centre, waterfall, bus station and railway station, nice breakfast, view from the room is breathtaking. Attached washroom, hot water 24*7, clean , host was very helpful and friendly.

Miinukset: Everything was good, the waterfall was very near so that might be a problem for some people if they are a light sleeper but for s it was perfect.

Plussat: Good location, close to train station! I asked for a room on the river side, but be warned, the river is a noisy torrent! I loved it but... Breakfast was included, a nice bonus!

Miinukset: A little pricey for basic room, but that's Machu Picchu pueblo!! Might be noisy due to raging Urubamba river in back, I loved it!!

Plussat: Irma was great gave us advice to booking our bus to Machuppicchu and made us 2 bags with breakfast to go at 4:30am before we took off on our tour.

Miinukset: The fact that I had to pay in cash.

Plussat: Everything, hot water, nice staff...

Plussat: near the train station near the river if you plan to visit Machu Picchu in the early morning, they can provide breakfast for 5:00 am

Miinukset: host only speaks Spanish, but can communicate with google translate, it's okay to me a little bit smell moisture in house(near the river)

Miinukset: We book a couple bed and than we just have singles beds, not deal, not good!

Plussat: The room had an amazing view of the river!

Miinukset: Breakfast could have included a bigger spread.

Plussat: Really good location with a view of the river

Miinukset: Staff tried to charge more than the amount shown by booking.com but once shown the screenshot accepted the correct payment amount

Plussat: Amazing location, close to train station and to the bus stop to Machu Picchu. Very helpful staff

Plussat: Hotel is in perfect location. You cant' ask for a better location. You have Macchu Picchu bus station just down below from street hotel and the office for the tickets of these buses are just at the corner. Room is super comfy, and staff is friendly.

Miinukset: Only issue why I don't giving it a 10, is that the breakfast is simple, very simple. Don't expect too much options and variety.

Plussat: Great location and excellent facilities. Very friendly English speaking staff.

Plussat: Service was amazing. Provided tips on where to go and walking times for various locations for our visit to the citadel the following morning. Breakfast is served from 5am so perfect for something to eat before 7am bus up to Machu Picchu. Location is perfect - Consettur bus ticket office is 10metres around the corner and the Machu Picchu bus stop is 50-100metres down the same street from the front door. Restaurants are a 50metre walk. It was an easy 5 to 10minute walk from the train station. Great value for money, clean and presented well.

Miinukset: Nothing

Miinukset: No MasterCard pay

Plussat: Location is very good. 20 sec to bus stop and 3 min to the train

Miinukset: They didn't acsept credit card, the stuff was unpolite and very slow. Also the main door is closed after 23-00.

Plussat: Good located, clean a little cold (the room).

Miinukset: Good located, clean a little cold (the room).

Plussat: The location was ideal for boarding an early bus to Machu Picchu. The staff was very hospitable and accommodating. It was very clean, too.

Plussat: Near the train station and the walk going to Machupicchu.

Miinukset: Curtains- too thin as the light goes through it. Couldn’t sleep well as there were street lights in front of our rooms.

Plussat: This hotel is clean and well-located. We stayed two nights. They serve an early breakfast which is in plenty of time to get up to Machu Piccu and catch dawn the following day (don't rush, get your bus tickets the night before, have breakfast and take a bus about 5.30-5.45 for the 6am opening. Dawn isn't until 7.15am. The hotel is a bit spartan but clean.

Miinukset: Lift is always going to be "fixed tomorrow". No balustrades on the stairs on the upper floors.

Plussat: The hotel is very nice, rooms are large and clean, beds are very comfortable for an excellent sleep. There is a free bottle of water in the room, both fan and heater. The bathroom is clean and big, nice shower. Staff extremely nice and available. As they are located at the top of the town (which means quite a steep road to reach it) they offer service to take your luggage up and down from and to the railway station.

Plussat: Guest services, friendly staff and cleanliness.

Plussat: Lovely room and very comfortable

Miinukset: At the top of the hill lol

Plussat: The property is at the top of the hill so it forces you to see all of the town

Miinukset: Everything met expectations

Plussat: The desk clerk was extremely helpful and did everything possible to make our stay pleasant!

Plussat: - Very friendly, informative and helpful staff - Prepared lunch boxes since we had to leave early - Comfortable rooms

Miinukset: - A bit loud due to the clubs next to the hotel

Miinukset: There was some sort of construction in the upper floor, right above the room assigned to us. And from the check-in time onwards, that evening the place was extremely noisy and we were not even notified of it.

Plussat: The staff was amazing! Went Bove and beyond for my daughter's birthday by decorating her room, getting her a cake, even bought her a gift. They also took our luggage to/from the train station.

Miinukset: The rooms were functional, but the hot water was spotty at best avdvtge wlls were super thin.

Plussat: Staff was very helpful with tips on booking Macchu Picchu bus and entry, as well as dealing with troublesome tour operator. Breakfast was great and available early. Very efficient with check and with storing bags.

Miinukset: 9:30 am checkout time not ideal, but I think that is typical for the town, especially since you can check in as early as 12:00 noon.

Plussat: The staff was the best part, they were very accommodating. Yolanda and the breakfast team, super involved, very nice people. The room was comfy, breakfast was good with many options. Location is perfect, right in front of the train station and a 5-minute walk to the Machu Picchu bus stop. Good hot water pressure. If you have issues with WI-FI call the front desk, they have a solution.

Miinukset: Keep in mind that the lower floors will have direct views to the train station... not very romantic. If you want views, call them and check which rooms are the ones in the upper floors. Breakfast can be a bit chaotic if you go down at the wrong time... do not expect to have breakfast in a relaxed environment, most of the people are rushed and behave like savages.

Plussat: Nice hotel! A little expensive for what its worth but enjoyed our stay. Staff didn't speak great English but they were still very helpful and printed our Machu Picchu Tickets for us. The shower was really nice and the breakfast was clutch! They have a good buffet which starts at like 430 am which is perfect if you're trying to grab something quick before heading up to MP!

Plussat: The location is good. Comfortable bed.

Miinukset: When I asked the reception to prepare a boxed breakfast because i had 6am tickets to machu picchu they said it wasnt possible, but then they did it for some other people that were staying in the hotel.

Plussat: Location

Miinukset: Location

Plussat: The room and bathroom were amazing but the best of all, were the hotel staff. They were extremely accommodating of all our requests including helping wash our baby's milk bottles and letting us have the room as a very late checkout.

Miinukset: The room itself was great unfortunately, there was a repetitive drilling noise from the next building that kicked in from around 9pm until 1am and then restarted at 4am. We were told it was a washing machine and in the hotel staff defence, they did try to get them to stop (which I guess is whay happened at 1am). Unfortunately, it meant none of us (a family of four) got a good night's sleep before the big day of going up MP.

Plussat: The bed was comfortable and the room was clean.

Miinukset: The room was hot, smelled of cooking from nearby restaurants coming via only realistic ventilation from bathroom. The sill was low and on 5 th floor scary to open. Huge noise and fumes from station

Plussat: Good location.

Plussat: Nice location to train station.

Miinukset: We booked two rooms, but when we arrived they only had one. They said we only booked one room, until I showed them the confirmation papers. The bathroom smelled very musky/bad. And there was no hot water. I heard several other guests mentioning no hot water to the reception.

Plussat: Good price, good quality

Miinukset: Nothing

Plussat: Super friendly, perfect location to take bus to Machupicchu. Breakfast time start at 5:00, easy to schedule the plans.

Plussat: Location of the hotel. Good breakfast.

Miinukset: Substandard room setup. House keepers don't put enough towels. No hair conditioner. Shower was uncomfortable.

Plussat: good location, close to hiking trails

Miinukset: there was some construction going on at the upper floor

Plussat: Had a nice river view from my room. Room was spacious and clean. Staff was friendly and attentive. Nice hot shower and WiFi works great.

Miinukset: Wish it was a little more reasonable.

Plussat: Staff was super friendly, kind and helpful. Best shower of my life just because of the amazing water preassure. This was definetely needed after a long hike up and down Machu Picchu. Also, at the time of reserving I asked if at all possible to have a room facing the river. The receptionist was kind enough to make this happen and lets just say falling asleep to a running river was a dream. Great

Miinukset: Nothing bad to say about it!

Plussat: This hotel was very beautiful. The location of this hotel was great, it stands in an are were it is peaceful and tranquil but can still traverse the city easy enough. The hotel is full different catholic relics if you’re interested in those. Very beautiful art. The staff was always friendly

Miinukset: The location being next to a river can be kind of humid. The bed was a little stiff but not too bad. They where working on some renovations while there but wasn’t much of an issue.

Plussat: Excellent buffet breakfast begin serving at 5am so you are on schedule to catch an early bus up to Machu Picchu.

Plussat: Comfortable tranquil place after full day at Machu Picchu. Good breakfast next day and staff helped us with luggage to train station as a complimentary service, of corse we tipped him.

Plussat: Great river view. the breakfast was good. the staff was friendly.Easy walking to the town , restaurants, bus and train station. Nice hot shower!

Miinukset: The roaring river is very loud , so if one wants to sleep it might be best to give up the river view and get a room in the back!

Plussat: The hotel location was super convenient and the beds were so comfortable. Breakfast was delicious and had many selections.

Miinukset: The WiFi went in and out at times and was unreliable.

Plussat: location and cleanliness

Miinukset: loud, there was construction noise and people woke up early to go to machu picchu and were talking outside our door at 5 am

Plussat: Lunch box for the Machu Picchu, big room

Miinukset: Noisy

Plussat: Good location. Okay for 1 night before heading to Machu Picchu

Miinukset: We did hear some suspicious noises at night, that could be caused by a mouse... didn’t see it though

Plussat: Breakfast from 5 am (but make sure you include it when you pay), and the location is one of the closest hotels to the thermal baths!

Miinukset: Staff was a bit unorganized, we felt stressed with the hotel because they were not as accommodating as we hoped for a vacation.

Plussat: Staff was very friendly. Room was clean. They stored are bags the whole day after we checked out.

Miinukset: Room was very small. Could hear any noise very loud and clear from outside of room. After returning from the long day and needing a shower badly, water started out hot but quickly turned cold. Staff was attentive after bringing to thier attention and was fixed within 1 hour. Charged extra for breakfast.

Plussat: Easy to access and close to the train station. The staff was kind and helpful. they let us stay in the lobby for 3 hours as we had to wait for the train.

Plussat: The staff was really helpful. The two ladies who helped us to check in when we arrived in the evening and who also took care of preparing breakfast and making fresh scrambled eggs for us were really nice and welcoming. Breakfast was adequate. The hotel is very close to the bus station to Machu Picchu buses.

Plussat: The place overall was good, and the staff was kind and helpful. Breakfast was simple but good. Room was good although the floor wasn't super clean. The bathroom did not have ventilation at all, but we were offered to change the towels for the second night, and the shower was hot.

Miinukset: The bathroom isn't so practical, I would even say that it is dangerous. As there is not ventilation, the floor stays wet and if you fall there you can have a big and painful accident.

Plussat: The room and bed were large. Generally hot shower and bath. Good breakfast. Staffs were very nice and helpful.

Miinukset: Shower sometimes got cold and hot.

Plussat: Clean, hot shower, couldn’t hear the trains or the football pitch (but the pan pipes from the restaurant next door were almost in the room with us!).

Miinukset: Security issue: there’s a window on to the corridor, when the staff cleaned the room while we were out they left this window wide open. Anyone could have jumped in, or just reached in to open the door, and been away with our stuff. Fortunately nothing was missing when we returned

Plussat: Were able to get a bed each (3 in a room) and a private bathroom.

Miinukset: Hot water is not consistent, and may run out quickly. Toilet flush is not strong.

Plussat: Everything was amazing! People were so nice and took care of us.

Miinukset: Nothing.

Plussat: Oliver at the front desk was a wonderful help. He brought us each a packed lunch the night before Machu Picchu. The lunch included a bottle water, banana, cheese sandwich, cereal bar, and crackers. The hostel provides Shampoo/conditioner packets. The shower was always hot. Also, we were able to leave our backpacks at the reception area while we were at Machu Picchu- although it was not locked, everything was untouched. We would stay here again!

Miinukset: The stairs were a bit narrow

Plussat: Helpful staff

Miinukset: Too few staff. One man seemed to be doing everything. We stayed 2 nights and had to ask for the room to be cleaned and towels changed. Breakfast was awful. Coffee undrinkable. We had to go to a cafe for breakfast instead.

Plussat: Great location friendly staff

Miinukset: The water kept needing reset The food for free breakfast was horrible 3 PC plain toast horrible service 30 minutes wait just for bread

Plussat: Very clean. Perfect location. Take-away breakfast. Hot water. Bathroom in the room.

Miinukset: Location on google maps is wrong.

Plussat: Staff very nice Good location Good breakfast

Plussat: It's well located.

Miinukset: The room we had was an inside room. No windows and bad ventilation. Also the bathroom had only ventilation to the stairway. Very odd and claustrophobic. There are rooms with windows, but most don't.

Plussat: The electricity went off in the early morning and when we left no hot water to shower Hotel was very kind to provide pack b’fast/lunch for our hike to Mt Mach Pichu

Miinukset: First room is just on top of restaurant and street thus a bit noisy

Plussat: location close to rail station., nice personel, they helped us with changing dates of stay without any hassle and extra payment

Miinukset: no lift, i would not say it is suitable hotel for families with kids, thin walls, quite noisy.

Plussat: Service! The best service which made up (almost) for all the things we didn't like. However, it was what we paid for so.. The location was the best! No mosquitos.

Miinukset: The wifi didn't work in our room. Cold showers.