Novotel Wroclaw Centrum

Restaurant quality is very good. Room is nice and clean. Bed is ok but could be more comfortable. Conference center is very nice and coffee breaks meals and coffee/tea were very good and available all day long.

Lobby staff was neither friendly nor helpful. At lunch time, one poor girl was alone dealing with a crowded restaurant (both serving and managing payments) when 3 of her colleagues at main lobby were simply doing nothing but chatting. None of them, or their manager, thought about helping... Situation at dinner was not better, we got our meals served so late (about 1h) that the restaurant offered us free beers. Nice touch but it really shows a management issue. The new polish law mandating to provide VAT number to get an invoice for meals significantly slowed down payments process at restaurant and this was simply not anticipated by management.

Bed was comfortable.

We had an executive room on 10th floor. First morning we woke up at 7am due to loud construction noise you can hear even through close windows. We had also only one pair of slippers for two persons and one shampoo. So we asked to move us to another room at the other side of the building. It was much better from the point of the noise, but there was some problem with heating - very cold in the room in the evening. Also since the day we came until the checkout (3 days) parking bars wasn’t working automatically, so the ticket was for nothing. We had to call reception every time we needed to enter and exit the parking space and the wasn’t every time available and also when they couldn’t hear you or understand the just didn’t open the gate, so we had to call again. And we could wait there every time for approximately 5-7 minutes!!!! It’s not something I would have expected from a 4* hotel.