Wrocław hotellia

Plussat: The breakfast is amazing and the restaurant staff and lovely, not like the front desk staff!

Miinukset: The shift supervisor on the 9th of September at noontime refused my request to extend the check out from 12 to 12:30 because my baby was sleeping! So we end up waking him up and he was crying for the next hour! We were thinking of extending our stay for one more night, but we decided to leave after this bad experience and checked in at the next door hotel!

Plussat: The room was amazing, modern, super clean, and big. The staff were super friendly and helpful. The breakfast was simply unreal, straight out of a movie. Location wise, one street away from the main square. It just couldn't get any better. Its a 10/10 rating for me.

Plussat: Gym, pool area, room and breakfast (not included in price) was all great. Gym open 24/7 and pool 8-22.

Plussat: Amazing service very friendly and helpful would stay here again anytime thank you to all the staff

Miinukset: Nothing

Plussat: Great location - in a quiet street within walking distance of the main town centre.

Plussat: Aamianen ihan ok.

Miinukset: Parkkipaikan saatavuus ja hinta

Plussat: Location, cleanliness and facilities are very good.

Miinukset: The swimming pool is very nice but doesn’t open until 2pm.

Plussat: Sijainti

Miinukset: Aamupala vasta 6.30

Plussat: perfect stay

Plussat: The staff were exceptional

Plussat: We loved the very professional and friendly staff. The spa is amazing. The breakfast is of very good quality and with lot of varieties. Room was extremely spacious. The location is perfect. Everything is at walking distance. We really recommend this hotel, as far as they are renewing the bedding.

Miinukset: One thing which should really be improved is the bed. It was very bad. Another thing to improve for a 4 stars hotel would be the number of coffee machines. Only one coffee machine in rush hours don't accommodate the number of guests.

Plussat: Sebastian the Duty Manager, on finding out we were travelling on to Krakow; found & printed info off the internet a tourist guide for Krakow. All the staff were brilliant.

Miinukset: Nothing

Plussat: Shower leaked. No real facilities

Miinukset: Shower

Plussat: Absolutely amazing location

Miinukset: Air condition

Plussat: Clean, modern tech, location, reception staff(very friendly and helpful)

Miinukset: No coffee in the rooms (but a free machine in the reception which was good). The rooms were smaller than I expected.

Plussat: cosy rooms, comfortable bed, nice bathroom, good coffee next to the reception desk, delicious breakfasts

Miinukset: there was no kettle to make coffee or tea in a room, they didn't change our towels and didn't make our bed on Sunday, I had to request for fresh towels as our were already so wet.

Plussat: The design and the surrounding

Miinukset: Took a bit long at reception

Plussat: They’re remodeling spacious

Miinukset: Nothing really

Plussat: A fantastic,modern extremely comfortable hotel. Well located. Delicious buffet breakfast.

Plussat: Smart rooms. Friendly and helpful staff.

Miinukset: The do not disturb sign was confusing to operate.the staff,

Plussat: So comfortable and quiet. Definitely recommend it!

Plussat: Maanalainen parkki (hotellin oma) pientä maksua vastaan. Kaikki sujui hotellissa moitteettomasti. Lyhyen kävelymatkan päässä keskustasta. Upea aamiainen.

Miinukset: Ehkä hiukan hifistelyä huoneen toimintojen säätely: seinässä olevan tabletin avulla säädeltiin niin mm.valaistus, ilmastointi, kuin huonepalvelukin. Vei jonkin aikaa, ennen kuin saatiin mm. valot sammutettua.

Plussat: Very central location, close to the old town and transportation. Close to shopping centers

Plussat: Clean, good location, comfortable beds

Miinukset: No gym

Plussat: We liked the place, the staff was very friendly and helpful. The room was well cleaned, we recommend this hotel to other people.

Plussat: I like to stay in this hotel because of the location and very friendly staff

Miinukset: None

Plussat: Fresh and vibrant Reception area - small art exhibition on display Front of House spoke excellent English They were extremely helpful, very personable, smiled on greeting, stepped away from desk to discuss local map Knowledgeable in surrounding area Fruit flavored water at Reception An overall excellent and pleasant experience from staff on arrival. Thank you

Plussat: Everything was great, especially clean room, breakfast, stuff and location.

Plussat: Perfect breakfast

Plussat: Henkilökunta (mies) respassa oli erityisen mukava.

Miinukset: Aamiainen saisi kuulua yöpymisen hintaan, liian kallis aamiainen. Ilmastointia ei saanut tarpeeksi hiljaiselle.

Plussat: Delicious breakfast, beautiful facilities for kids. Clean and tidy

Miinukset: Expensive mini bar in the room Parking at extra cost

Plussat: Visited Wroclaw for a conference. Novotel is an excellent choice. Very friendly and helpful staff. Upon arrival was upgraded to executive room for free. Wonderful breakfast. Kasia (receptionist) has been particularly helpful and she happily gave me some handy tips during my stay. I would surely choose Novotel again for my stays abroad.

Miinukset: Very good value for money. Excellent breakfast and pleasant room. We forgot our EU adaptor but reception staff provided us with one for our stay. Would definitely return to this hotel if we visit Wroclaw again.

Plussat: Everything, thank you!

Miinukset: We would like to have more activities for kids over 9 y old

Plussat: Fabulous Hotel! Staff really cordial!

Plussat: Almost everything

Miinukset: The gym is right next to the sauna with no door, so its a bit too hot in the gym

Plussat: Beautiful very spacious room, well designed. Lovely huge bathroom. Surprising view of the next door tile roof with the big cross. Very nice and helpful receptionists. Walking distance from the center. Beautiful view from the balcony on the roof.

Miinukset: Very small and dark swimming pool with no area to walk around it. Bad acoustics and lots of noise from the jacuzzi water and ceiling water.

Plussat: The breakfast was amazing with good staff. The spa is also really good.

Miinukset: For a hotel like that the rooms are basic and could be better.

Plussat: Great breakfast fine water poll and supervisor

Miinukset: there is no gym

Plussat: very central

Plussat: that breakfast was not cheap but OMG. the best of our trip. the shower was awesome. the location decent.

Miinukset: the place was a little dark but we were only there for one night so no biggy.

Plussat: Breakfast was first class. The very best we've experienced. Our room was lovely. + Anniversary fruit and card on arrival Wonderful staff... nothing was too much trouble

Plussat: The hotel is a perfect 10. Never stayed in a hotel with such a comfort, outstanding design and exceptional service in Europe before. Really outstanding

Plussat: It is two blocks from the main square but so calm and, quite and relaxing. Spa is nice, the roof top is the best spot in town. Great spot to unwind after work, and watch the sunset and have a nightcap before dinner. Breakfast is great. During a a rainstorm, I decided to eat at the bistro and watch people rush against the storm with umbrellas, all the while observing from behind the large bistro windows. Can’t decide which I like better —- watching rain or snow storms behind windows or being on the roof. The staff makes all calm and pleasant.

Miinukset: If you don’t get a parking spot right in front of hotel, I have to to go to the very near parking garage. Only downside is leaving.

Plussat: The locacion of the hotel is perfect, he staff were friendly, polite and helpful. The room was magnificent with a nice touch of L'Occitane toiletries. The rooftop bar/restaurant has great atmosphere. The location is perfect for a morning run as you can run through several parks! I can only recommend this property, we loved it. And by the way, a couple of "krasnale" are just around the corner.

Plussat: Nice pool , good location .

Miinukset: No tea / Coffee in room .

Plussat: The loby big Restourant big Service very good

Miinukset: The room was too small

Plussat: Comfy bed and lovely birthday touch off staff

Miinukset: I found a big shell in my scrambled eggs. The staff said they were sorry but the cook didn’t come to apologise personally. It was my biggest disappointment, especially for such a well-know hotel with 3 stars...

Plussat: Staff was very welcoming!! Gave us very good information on sightseeing etc. Breakfast was very good.

Miinukset: Nothing!!

Plussat: Comfortable bed. Nice bathroom.

Miinukset: At breakfast you can only drink kompot. The hotel should provide fresh juice e.g. orange juice, apple juice etc.

Plussat: Sijainti ok. Ratikalla pääsi keskustaan päin. Hyvä aamiainen. Ilmainen wifi. Tilava huone.

Miinukset: Huoneessa kokolattiamatto.

Plussat: Great Ibis Hotel with quiet, comfortable rooms. Only a 10-15 minute walk to the main square in the city. Yummy breakfast western style or eastern (with Kimchi!!!).

Miinukset: The breakfast room was too small for everyone.

Miinukset: Huoneessa ei ollut safety boxia.

Plussat: The most friendly and professional staff I've ever come across during my business trips. Excellent quality to price ration, and yummy breakfast! I'd highly recommend staying here for business trips.

Plussat: Breakfast is very very good with variety of choice for everyone. Staff is very helpful and kind. Thanks to miss Alise we did not have any problems regarding public transportation or any other issue. Rooms are spacious and clean with comfortable beds.

Plussat: Very comfortable hotel with a kind and helpful staff, especially ,, waitress Paula´´. Room clean, breakfast very nice for 3***hotel. Location near by city center and Old Town.

Plussat: It was an excellent stay. With such wonderful service from the reception staff. They are second to none. The breakfast was wonderful and plenty was offered for your money.

Miinukset: Just the fact that the parking garage was a bit far from the hotel entrance. Everything else was excellent.

Plussat: Everything good!! Including breakfast buffet... happy we stayed here

Plussat: All of it

Miinukset: None

Plussat: Big rooms.

Miinukset: Some kind of cupboard missing in the bathroom to put your things.

Plussat: Amazing staff and facilities. Everybody was so helpful and attentive

Plussat: Very comfortable hotel!

Plussat: Facilities were great. Staff at check in were friendly and helpful as were all the staff at breakfast. We had a lovely relaxing stay.

Miinukset: Room 206 looked out onto a solid white wall.

Miinukset: More 4 star than 5

Plussat: Luxury hotel, specious rooms, next to shopping mall, walking distance to old city center

Miinukset: The facility os pretty new and part of promised services aren't ready yet.

Plussat: The room is big and nicely designed, the bed is so big and comfortable, and the bathroom is nicely designed and well maintained, the bathtub is huge for a hotel bathroom which was great. The panoramic window is a nice feature and I was lucky, my room faced the main intersection near the hotel. The hotel is well designed, the lobby, the breakfast hall are all beautiful. I enjoyed my stay in there.

Miinukset: The staff at the reception were not so helpful, I needed some help from the concierge but no one was at the desk for 4 days. So I asked the receptionist, and she was blunt, she replied as if I was asking for something wrong, she promised to come back to me with an answer and never did, as I expected. When I checked in, I had a problem with accessing the net (and this one is on me, long hours of travelling and exhaustion made me a bit confused). I called reception for help and again, the way I got a reply was rude. People working in hospitality business should have some patience. Finally, and this is a recommendation, as the girl running the egg station is so pleasant and a hard worker, when cooking bacon with eggs, refrain from using the same pans without washing to cook plain eggs for others. The taste of bacon remains there and it is highly offensive for non-pork eaters.

Plussat: Room excellent, staff polite and could speak English as my Polish is not good. Food great, helped my wife with her allergys, went out of their way to help. All round brilliant.

Miinukset: I couldn't stay longer

Plussat: Comfortable hotel, close to the centre with great breakfast. Spotless clean!

Miinukset: The inky thing I'd change would be a bit nicer staff in the restaurant (at breakfast). Nobody says good morning or good bye.

Plussat: Good breakfast, location

Miinukset: No Halal food or no options for vegetarian meals

Plussat: Breakfast was excellent, large choice and available up to 11.00 a.m. on the weekend. Well located, friendly and helpful staff. Had a meal in the restaurant on our last day which was excellent. The hotel held our bags all day until we departed for the airport.

Plussat: Location was fab and accessible.

Miinukset: N/A

Plussat: Breakfast is the best!

Plussat: every thing is outstanding

Plussat: We had our son’s wedding in the hotel four years ago and it has kept excellent standards

Miinukset: No real negatives

Plussat: Very good breakfast with variety of different things

Miinukset: Very poor internet connection, almost impossible to use

Plussat: Amazing! I stay there with my Mom during her b-day. I requested to make some suprices for my Mom and we got so beautiful cake! So helpfull stuff on the reception! Miss Joanna and Alexandra are the best! I keep asking so many stuff from them and they always was happy to do it. Ladies always was smiling and share some stuff what we could do in London. They make my Mom feel so confortable. Because my mom can not walk too much and girls gave us room just next to lift! What a perfect Team! Sincere congratulations to the Hotel Director for having such a wonderful team at the reception! Miss Joanna @ Ola you are the best!

Plussat: A big choice of meal. Nice friendly staff. Also could be even better because when big groups trying to have breakfast at the same time you have to stay in the queue.

Miinukset: I'd recommend to include the price for parking into booking fee so it won't feel like you have to pay extra money for the parking. In the evening restaurant area was fully booked by the big groups so if you weren't with them you couldn't have a table but we got our food into the bar area and quality was really great.

Plussat: Hyvä parkkihalli autolle, erittäin hyvä aamiainen. Hyvä ilmastointi. Jääkaappi huoneessa

Miinukset: Vilkaslikenteisen kadun varressa, raitiovaunut kolistelivat kadulla ja kuului huoneisiin, hississä ja käytävissä liian kuumaa

Plussat: The room was air conditioned which is a huge plus. It’s very comfortable, clean, and had pretty much everything you could ask for a stay in Wrocław. And the location is fantastic. Not too close to the city where you hear all the noise, but close enough where you can walk carefully. Definitely one of the best hostels in the city.

Plussat: Cosy, nice vibe, clean. My favorite place to stay in Wrocław

Plussat: 24h reception, clean bathroom. Could store luggage safely after checking out. Good location.

Miinukset: The card machine didn't work had to pay in cash, slightly problematic since I arrived at 2am but luckily I had some on me. Sleeping in a 12 person room isn't the most comfortable, the smell when walking in was hard to miss especially considering it was 10 guys and one other girl.

Plussat: Great little hostel! The hostel is in an old building, but inside everything is new, modern an clean. The staff is there 24/7 and always helpful. Simple, but very good breakfast and coffee. Had some great conversations in the kitchen. Cosy common area, comfortable dorms.

Miinukset: The mattress was a bit too soft for my back. I would have liked to extend my stay, but the hostel was booked out by a school class. Many hostels don’t allow children and cater only for backpackers which I actually prefer.

Plussat: Perfectly located, clean and with a large common room.

Plussat: Good place to meet people

Miinukset: Some staff can be very strict with policies while others are more chill. They should be more chill.

Plussat: Best Hostel I've ever been to: - nice place to stay - comfortable bed - very clean - modern furnished - pretty good bathroom - nice and helpful staff - close to the city centre - good breakfast (with different sorts of toast, different jams, chocolate cream, cheese, different sorts of corflakes, oat flakes, coffee, tea and milk) for free

Miinukset: nothing

Plussat: The room was pretty big , location good and value for money

Miinukset: Nothig as such

Plussat: Staff facility location

Miinukset: Nil

Plussat: Decent choice and quality of food

Plussat: position, design

Miinukset: bathtub unusually high

Plussat: This was a very comfortable and well maintained hotel.

Miinukset: The breakfast room was too small and the service poor. The staff were not as friendly as they should have been.

Plussat: Room was big and comfy, premium cosmetics in bathroom, unique hotel design, freshly made breakfast. It's definitely something different - in a good way.

Miinukset: Room could be cleaner... Though it wasn't bad. Breakfast could be more tasty (omelette was kind of dry and mundane), there could be a better selection of fruits and beverages (like freshly squeezed juice).

Plussat: Interesting design,boutique style

Miinukset: The breakfast this time was small I think because of the low season/

Plussat: Well we came with high expectation and first imprecision have fulfill them all. Remarkable hotel from the outside as a whole and in each small detail, rooms named by different types of grapes instead numbers - great idea. We enjoined 3 courses lunch and it was not bad. Strange, but Ksenia who has worked in the hotel just for few days, shown most professional and service minded attitude comparing to other colleagues.

Miinukset: Six courses tasting dinner was just eatable and way to overpriced, maybe we were unlucky with some circumstances, but this can't be an excuse in such highly rated five star hotel. And breakfast, did great cherry on the cake effect just in opposite. Content of breakfast was nice, but... berries were dirty, old, with the smell of mould, croissants almost hard as stone, bread and butter, some ham and cheese cut day or 2 before presented straightly from refrigerator to your table and 1 from 5 dishes presented personally. Cost for such remarkable breakfast - 16Eur/person. P.s. be careful in the bathroom, it's slippery and dangerous.

Plussat: Everything .. The room was exceptional, the staff were incredible, the facilities were 1st class and the location was perfect for access to transport links and attractions. The food in the restaurant, whether for evening meal or breakfast was brilliant. This hotel cannot be faulted.

Miinukset: Nothing

Plussat: Great and comfortable beds. Spacy Rooms. Good location

Miinukset: Breakfast Staff Welcome drink Atmosphere

Plussat: Everything: staff, attitude, parking place, room, bed, linen, bathroom, room service, food quality, location - close to a wonderful park. Will definitely stay again, when visiting Wroclaw.

Miinukset: N/A

Plussat: Everything, the location, rooms, restaurant, facilities and hospitality in general. Amazing experience and very nice and helpful staff.

Miinukset: It’s not like I didn’t like it, but it shame that there is sauna but not at least small spa or just jacuzzi.

Miinukset: Huoneet kylmät

Plussat: Breakfast ok Location near historic city center

Miinukset: Room with good areas but a little hot in summer days with high temperature 35degrees

Plussat: Hyvä sijainti kävely matkan päässä keskustasta, siisti ja kaikki toimi hyvin

Plussat: Nice interior, great breakfast.

Plussat: Hotel is exactly located in front of railway station. Just 2 minutes by walk.

Miinukset: Nothing

Plussat: Near the train station，very clean and nicely designed room，great breakfast with lots of options

Miinukset: None，everything is good

Plussat: Great location, 5 minutes walk to rail station and 15 minutes to historic areas. Complimentary breakfast had a wide variety of choice with great view. The check in staff were very helpful. Room was large and well decorated. I loved my stay and would definitely stay again.

Plussat: great location, nice decor, good breakfast

Miinukset: miscommunication with the stuff regarding room cleaning and other questions

Plussat: Omiin tarpeisiin loistava sijainti, aivan rautatieaseman lähellä. Pääsee julkisilla vanhaan kaupunkiin, mutta kävellen myös. Hauskoja asioita (sisustus) pitkin hotellia ja huonetta. Loistava kokemus oli tässä hotellissa yöpyä pari yötä. Standardihuoneessakin oli hienoa, että löytyi kaksi tyynyvaihtoehtoa sängystä.

Plussat: - great location just opposite the central railway station and walk distance to the old town - the hotel is located in new fresh building with underground car park - nice view at the city - tasty breakfast - comfortable beds

Plussat: the parking was underneath the hotel, nice welcome, arranged a takeaway breakfast as we were leaving early including a gluten free one. Hotel set up is very modern/querky. TV also had English speaking programmes

Miinukset: 30 mins walk to old town square

Plussat: The only prob is housekeeping not that professional. Especially cleaness on toilet and bed sheet. Tq

Miinukset: Aamiainen oli riittävä ja maukas, mutta teen ja kahvin noutaminen itsepalveluna olisi sujuvampi ratkaisu. Tarjoilijaa joutui odottelemaan hyvän toivin, kun teekuppi ehti tyhjentyä. Jos meillä olisi ollut kiire, aamiainen olisi jäänyt kesken. Televisiossa on saatavilla vain yksi englanninkielinen uutiskanava, CNN, sekä muutaman saksan- ja ranskankielinen kanava. Puolan kieltä taitamattomalle kansainväliset tapahtumat jäivät kuulematta paria isohkoa lukuunottamatta, joita sitten käsiteltiin sitäkin perusteellisemmin. Kaipasin englanninkielisiä BBC:n kanavia.

Plussat: The breakfast was very good, the stuff great!

Miinukset: I think it’s too expensive for what you get, no sauna, no swimming pool.

Plussat: Clean well appointed

Miinukset: Have to carry luggage down stairs in order to catch lift up to rooms. Paid parking.

Plussat: Hotelli oli rauhallisella paikalla lyhyen kävelymatkan päässä keskustorista. Huone oli toimiva ja kaikin puolin hyvä. Aamiainen oli hyvä ja sitä täydensi a la carte -aamiaislista.

Miinukset: Tämän tasoisessa hotellissa pitää kahden hengen sängyssä olla kaksi peittoa! Onneksi kaapista löytyi extra peitto. Vaikka musta kivipinta julkisissa tiloissa näyttää hyvältä, on se vaarallinen esim. sisääntuloportaikossa ja sen heikossa valaistuksessa. Hississä oli vaikeaa nähdä kerrosnappien numeroita koska paneeli, jossa napit olivat, on sijoitettu todella alas.

Plussat: Hieno hotelli vanhasta viljavarastosta tyylikkäästi entisöity rakennus. Mukava loft tyyppinen huoneisto. Ystävällinen ja avulias henkilökunta. Maittava aamiainen kuohareineen.

Miinukset: Sisään ei päässyt hissillä.

Miinukset: breakfast was not worth the price.

Plussat: We thought breakfast was a bit overpriced; so we ate elsewhere

Plussat: Very supportive staff, nice breakfast, big rooms.

Miinukset: Some of the rooms in the old part of the hotel have very small windows, allowing only limited natural light in.

Plussat: Location tops the list

Miinukset: Overall it felt quite “cheap” for a property rated 5*, breakfast was poor in terms of choice and presentation

Plussat: The room was very nice.

Miinukset: Not a warm and friendly place. I felt uncomfortable. But it was certainly clean, safe and well maintained.

Plussat: Breakfast was great, a great choice of food.. Staff very helpful with my husband needs for his diet... Hotel in a nice quite area..

Miinukset: I have no complaints about our stay...

Plussat: wonderful hotel just off the rynek, friendly staff, perfect for a comfortable stay in wroclaw. Breakfasts are great, this is one of my favorite hotels ever and I stay here whenever I can.

Miinukset: nothing, even with a wedding on one night it was still calm and relaxing

Plussat: Comfy bed, breakfast was good, lovely ambience, nice conservatory restaurant, central location, quiet, value for money, reception staff excellent, head waiter in restaurant excellent, food and service excellent in restaurant

Miinukset: No proper hairdryer, no mini bathroom cosmetics, room a bit small & dull, mini fridge wasn’t cold, massage not available, restaurant staff wrongly told us the restaurant was fully booked.

Plussat: Our room was amazing.

Miinukset: The car park was full and we were told that our car would not fit with our Top Box anyway. Had to pay extra to park in another car park. Parking should be free.

Plussat: Location, Style of the hotel, old but still in good shape. Nice stuff and energy of the rooms.

Miinukset: I do not have any commnet on that question

Plussat: The location

Miinukset: No other options in regards to breakfast, ie no a la carte

Plussat: location

Miinukset: shower fixing

Miinukset: No enough cars parking

Plussat: Location and good choice of breakfast

Miinukset: No smoked salmon ! Lack of tea/ coffee making facilities in rooms .

Plussat: Perfect location! :) Nice interior design of the lobby, staircase, especially the vintage elevator. Very kind and helpful personel.

Miinukset: Not very good arrangement of furnitures at our room (beds arranged one after the other instead of next to eachother). Ceiling lighting was too bright and cold. But after rearranging the beds and not using this light it was ok :)

Plussat: Closeness to the main square. Also large clean room with comfortable bed and nice bathroom.

Miinukset: Nothing

Plussat: Ilmastointi toimi hienosti 35 asteen helteellä. Sijainti oli loistava.

Miinukset: Hintaan nähden huone oli pieni kokoinen. Amme suihku ei ole tätä päivää

Plussat: Aamiainen, sijainti

Miinukset: Näkymät huoneesta

Plussat: We liked the staff very much. Extremely helpful and nothing was too much trouble.

Miinukset: The plastic under sheet on the bed. It was uncomfortable and very hot to sleep on.

Plussat: Located a few minutes walk away from the city center, Mercure was a joy to stay at. The staff were very helpful and friendly, the facilities were top notch, the service from housekeeping was prompt, the decor was modern and new, and the restaurant-bar in the lobby, though we didn't get to try it, looked divine.

Miinukset: The beds were twins joined together, even though we ordered a double bed. Parking at the hotel was expensive and around the area was tedious to find since it was the long weekend and we were close to the center and hardly any spots were free.

Plussat: Modern, large and comfortable room, great location near the Old Town. I arrived after midnight because of a late flight and front desk was still open. Enjoyed the couch, laptop table, and mini-fridge. Enjoyed dinner at winestone. Friendly staff at front desk, Winestone, breakfast, and cleaning staff. Breakfast had a decent variety of options. Was able to leave luggage for a few hours upon checkout. Will stay here again!

Miinukset: Really nothing. If going to be picky, there was a coffee mug stain near on the table with the kettle and mugs. Room service menu was missing from the room.

Plussat: Good breakfast

Miinukset: The room was too hot and the duvet too hot

Plussat: Hotel is really nice and modern. Complementary coffee machine in room. It has all comforts. Additionally, it is very quiet and no traffic noise could be heard from room. The food (breakfast and restaurant) is very tasty and they have a huge selection too. But most of all staff have been ever so patient with us, especially the guy at the restaurant since one of our children has a sesame allergy, and the manager at reception (blonde guy with checkered pants - sorry difficult to remember names). One of the children had his birthday during our stay and he organized a birthday cake with gift during breakfast. They were also happy to arrange taxis for us and spoke good English. Moreover, you get the option not to clean your room to save up water. I thought it’s a great environmental friendly initiative.

Miinukset: Nothing really.

Plussat: All the restaurant personnel who worked during the breakfast were absolutely the best, the nicest people. We especially appreciated Ms. Jolanta, Marta, and Ola. Their faces lit up when we walked into the dining room. The check in staff also deserve recognition. They made us feel welcone.

Miinukset: My family loved everything about Wroclaw Mercure.

Plussat: Excellent Hotel right in the heart of Wroclaw, perfect for local transport links, tram link right outside front door, also within five minutes walk of the centre of Wroclaw with all the perfect restaurants , plenty of bars nearby and a great night life all within that five minutes.

Miinukset: The breakfasts at the hotel were all geared up for a continental theme, the partly named English breakfast was mainly contained to a warm scrambled eggs and smoked meats, no bacon or baked beans in sight, shame that, eat as much as you like was a great idea, plenty of fresh fruit also available.

Plussat: Location and very friendly staff. Nice bar.

Miinukset: Main reception areas were good but bedroom was tired and old fashioned. Towels were threadbare and there was noise from renovation work .

Plussat: The decoration of the hotel and the rooms were charming. The third floor terrace with aromatic plants were a beautiful refuge.

Miinukset: The entrance of the hotel needs some attention. The concrete is too dominant with close by pedestrian traffic.

Plussat: Location, staff, fast check in and checkout process

Miinukset: Window or balcony will be great

Plussat: Sijainti oli hyvä.

Miinukset: Huone oli kylmä.

Plussat: Excellent position,great bar and big comfortable room :)))Lovely!

Plussat: Good size room, large comfy bed, great location as it’s in central Wroclaw.

Plussat: The staff couldn’t be more helpful and friendly, very easy going. I asked then to order a taxi for me and some friends we got down stairs early and I asked if the taxi could come earlier and it was no problem to them and it came 30mins earlier

Plussat: Nice clean and comfortable,with great parking and helpful staff.

Miinukset: The water pressure in the shower was inadequate.

Plussat: Great rooms and a brilliant breakfast in the mornings.

Miinukset: Parking too expensive

Miinukset: The ac unit was very noisy and the room felt stuffy with a lack of natural air

Plussat: Comfort bed, convenient location.

Miinukset: If it was rated a 4-star hotel, I would give it an excellent score.

Miinukset: This was our second stay at this hotel and although the room itself was great and we had a decent view out of our window, we also had kids running round early hours in the morning and 10 o'clock at night on the floor above us. To top it all off, we had workmen drilling next door, which staff didn't notify us about. As it happened, I had a migraine at the time so the noise wasn't ideal, but if it wasn't for that, it probably wouldn't bother me as much. The breakfast was okay too, but the waiting on staff seemed to forget how to smile. Staff members at the desks were lovely and chatty though. Overall our stay was okay and we will probably come back. The hotel is situated in a perfect spot and that's a big bonus for us.

Plussat: Siisti ja viihtyisä hotelli. Huone nykyaikainen, putipuhdas. Hyvä sijainti, helppo tulla omalla autolla. Parkkitilaa. Ystävällinen henkilökunta.

Miinukset: Parkkihalli ja aamiainen lisäävät hintaa. (Hotellin vieressä ilmainen parkkipaikka viikonloppuisin ja arkisinkin pikkumaksulla)

Plussat: Siisti ja hiljainen hotelli, iso huone ja mukava sänky. Kauneushoitolan palvelut hyvin esillä, tosin en ehtinyt kokeilla

Plussat: It’s spaciousness and location

Miinukset: A pity they don’t have a pool and it’s time to buy new pillows

Plussat: Excellent location outside of the city town centre, only 3 min away from expressway entry. Amazing breakfast buffet with a really large varity of food. Nice collection of refurbishe oldtimer cars.

Miinukset: The coffeemaker solution in this really large breakfast room was not acceptable. Only two Nespresso coffee automats producing a really awful bad tasting coffee and long queues of guests waiting in front. This great breakfast deserves fine brewed filter coffee!

Plussat: Aamiainen runsas, omaa luokkaansa. Rauhallinen paikka.

Plussat: Hotel has fabulous breakfast buffet

Plussat: Interior design and extra help with keeping something in the freezer

Miinukset: Had to ask three times for an iron

Plussat: Breakfast was really good!

Plussat: Very convenient close to the highway, comfy bed, free parking, very good food at the restaurant in the evening, good breakfast.

Miinukset: Nothing

Plussat: Good location for travelers

Plussat: Nice, clean place with comfortable bed.

Plussat: It was good. Just a bit less than expected according to the information on booking.com

Miinukset: Room is smaller than expected, bathroom/shower is not cristal clean, towels small(er than expected). Breakfast is good, really good, not not superb.

Plussat: great breakfast excellent quality of rooms and hotel

Plussat: Hotel recommended for fast, business trips. Awesome breakfast with super nice waiter there. Rooms are clean and cosy, air condition is working good.

Miinukset: Cars parking is not for free for hotel guests. Shower was broken causing a small flood in bathroom. We were there only one night so it did not make for us a big problem, but for longer - it can disturb.

Plussat: Siisti. Hyvää aamupala. Hyvä sänky.

Miinukset: Kaikki oli ok

Plussat: Very friendly staff

Miinukset: Lack of restaurant or facility with drink/water after late hours.

Plussat: Perfect hotel. Highly recomended!!

Plussat: It's new and clean.

Miinukset: Far from city centre

Plussat: Fantastic breakfast. Very good starters on menu, and available all day. Reception very helpful especially about storing suitcases, printing boarding pass, finding my phone charger left in the room. I like the view of fields, and the big windows which open 2 ways. Comfortable bed, hairdryer. Very clean. Checkout at 12 was a bonus as I was very tired.

Miinukset: Shower fitting is almost out of reach and wets your face whether you want to or not. A small fridge and another suitcase rest would be useful, also tissues.

Plussat: I was ready to be out of the city vibe and in something new. Modern conveniences were available and my stay was comfortable Check in was very smooth as well as check out.

Plussat: Good breakfast. Still feel it should have been offered for free because of previous comments.

Miinukset: I ordered a dbl set up but it was set up as twin. Smell of smoking. Very small room.

Plussat: The restaurant is excellent. We stayed here previously and the dinner was worthy of a 5 star hotel, let alone 3 star hotel. The staff are all helpful and smiling.

Miinukset: The bathroom is rather snug, being polite.

Plussat: The room was very nice

Miinukset: The breakfast, not to much choice for food

Plussat: Everything else

Miinukset: Ordered room service and they phoned back twice to clarify order

Plussat: Lovely service at the desk.

Miinukset: I think the hotel is overpriced for what it is.