Xining hotellia

Plussat: The room is wonderful with a nice humidifier and a good pillow selection. The staff are extremely nice and accommodating. Requests and demands are met immediately.

Miinukset: The dinner buffet. The seafood provided is not exactly very fresh and limited option on the non-Chinese guest.

Plussat: The staff was very helpful. Made the booking by accident for a day too late but they changed it without extra cost. Thumbs up!

Plussat: I am really thank you for the hotel management who give us flexibility to change our booking date as soonest we arrived at the hotel without hassle (I had mistakenly made a wrong booking date)...apart from that the Hotel service, Food, facilities, location are the best!! Rooms and beds are very comfortable, I would be happy to recommend this hotel to anyone who visit Xining either for holiday or business.

Miinukset: None

Plussat: Great hotel. Spacious room. Clean. Friendly staff.

Miinukset: I like everything about this hotel

Plussat: The room and bed were superb! Comfy and grand decoration.

Miinukset: Requested the receptionist to exchange for some loose changes so that I could pay the taxi driver, but she refused to help me out.

Plussat: It’s a pretty grand property. The rooms are massive.

Miinukset: They have central heating and the room temperature could not be changed. The rooms were extremely hot even in October.

Plussat: Everything as advertised. Very comfortable, clean and excellent service. Location is good as well, with shopping close by to stock up for the train trip. Bit pricey but it was worth it.

Plussat: Comfortable clean room. Outstanding fitness center and swimming pool

Miinukset: Checkin formalities are too lengthy and slow. Communicating with staff was difficult (language barrier). We were not directed to the correct elevator bank.

Plussat: Good location with plenty of meal options around. Very spacious and clean room.

Miinukset: Our room was 28 degrees when we checked in (in the middle of autumn), when the rest of the hotel was set at 21 degrees. The air-conditioning in the room was unable to be adjusted. We were told to borrow two fans from reception and leave the windows open through the night for ventilation. It was still 27.5 degrees the next morning despite these measures.

Plussat: The actual room was well appointed and had a very comfortable bed with high quality linen

Miinukset: The Sebel is joined to the Novotel. It has no real reception and the entrance is vast and cold. From the rooms you walk through this area to the Novotel's restaurants, bars and entrance. We can only judge the Sebel on its room which was very good because there is nothing else.

Plussat: The Sebel apartment was huge and comfortable. Loved having the clothes washer. Breakfast buffet was HUGE and lots of delicious options. Staff were very helpful in changing money and calling cabs for us. Really good value.

Miinukset: Room was too hot and we couldn’t figure out how to adjust the thermostat.

Plussat: The staff was really nice, we liked the breakfast, there was everything from chinese and also European cuisine

Miinukset: The price was a little too high for a place like Xining, the toilet and bathroom wasn't cleaned properly

Plussat: Great location, room was very spacious and located right in the center. Staff was very friendly and helpful. Would stay there in a heart beat.

Miinukset: Nothing

Plussat: Exceptional facilities, room size, comfort and cleanliness are beyond expectations.

Miinukset: Not many staff can communicate well in English. There were difficulties when ordering room service and asking for extra support.

Plussat: Concierges went out of their way to be of help for things that are not typically asked for. They helped me to print out crucial documents that had just been emailed to me for my trip to Tibet, and when I asked if they could help with a portion of my hiking boot that was coming off, they took it to another member of their staff who fixed it perfectly. So thankful for this because it was crucial to my upcoming treks, again in Tibet and Nepal. So very thankful for the help.

Plussat: Excellent variety for breakfast, Asian and Western choices. Large dining room, good service.

Miinukset: Airport is distant, but that is true of almost everything in Xining; bus and taxi service is available and inexpensive, car service is more expensive but bookable.

Plussat: Fantastic breakfast choice

Miinukset: wifi appalling for this level hotel

Plussat: We just spent 6 days in the Qinghai region and it was a wonderful way to end our journey in a beautiful hotel like Sofitel. The whole stay was beautiful. Totally five stars all the way!

Miinukset: Hmmm... nope everything is really awesome/

Plussat: Clean and modern bathroom

Miinukset: Very little English was spoken even by the front desk staff and it was very hard to communicate even very simple stuff. Two rooms were reserved, one of which was booked through booking.com's partner agent. Front desk staff were confused and could not locate the second room properly and it took more than half an hour to check in.

Plussat: Good location

Miinukset: The pillows are too soft

Plussat: This is a relatively new hotel. The common and sleeping rooms are very nice. The location is good.

Miinukset: Unfortunately, this hotel is not capable of serving non-Chinese speaking guests. No member of front office staff on duty during my 24 hours at the hotel could speak more than a couple words of English. The Western Restaurant did not have an English menu and no member of wait staff spoke any English. The 40 or so channels on the TV broadcast entirely in Chinese. The Business Center described in English the List of Services in the room did not exist. Only a small black and white printer was available.

Miinukset: Small bed. No black coffee breakfast. Shower room water not stable.

Plussat: Very helpful staff, a few of whom spoke English. Others used the translator app. They were happy to arrange a packed lunch as we had to go out early both mornings.

Miinukset: It was difficult to get a drink and there was no real bar facility

Plussat: Good option for an overnight in Xining before taking the train. Room was spacious and very clean, good bathroom with bath and comfortable bed. Breakfast is extensive and OK

Miinukset: We had a lot of overnight noise due to the neighbours firing fire crackers from 3:30 to 6AM - not the fault of the hotel but nevertheless very disturbing for a good night's sleep

Plussat: Upon check-in the hotel could not find my reservation. This could be resolved without any problems by providing us with an equivalent room at the booked rate. The room was good, large and comfortable.

Miinukset: Upon check out, the hotel was not able to use my Visa credit card for payment. It took them 20 minutes to figure out a way to make the payment with the consequence that we almost missed our flight back to Shanghai. Breakfast was ok, with a large selection of Western and Chinese style food. However, we felt uncomfortable during breakfast as staff seemed weirdly indifferent and even unfriendly. We never saw a friendly smile from any of the staff except for the lady that made up our room.